Customer Reviews for Tomleys Market
(U-Haul Neighborhood Dealer)

39 reviews

2897 Foul Bay Rd   Victoria, BC V8R5C5

(778) 746-7572

Location Hours

  • Mon-Fri: 6 am - 10 pm
  • Sat-Sun: 7 am - 10 pm

Services at this Location:

Contact Us

(778) 746-7572

2897 Foul Bay Rd
Victoria, BC V8R5C5

Services at this Location:

Location Hours

  • Mon-Fri: 6 am - 10 pm
  • Sat-Sun: 7 am - 10 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Ensure vehicle has been returned by previous driver in time.

Bruce N. 
Rating:
5.0

Very pleased with the whole experience, I'll definitely return and recommend. Five stars.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Xavier L. 
Rating:
5.0

Customer did not leave a comment.

ROSS M. 
Rating:
5.0

My only disappointment was that I guessed at 30Km and only drove 7 and there seemed no way to alter the charge. Not a complaint because your agent and the vehicle was excellent. I had usually used Budget in the past but you and this location are now top of the list. Reid

reid P. 
Rating:
2.0

Customer did not leave a comment.

Heather W. 
Rating:
3.0

Mobile checking was problematic. Location services on uhaul.com is very difficult to use and there is no alternate way to confirm location

Kristen M. 
Rating:
5.0

It's great for me lots of parking don't have to get someone to drop you off and pick you up

donald O. 
Rating:
3.0

Customer did not leave a comment.

AARON H. 
Rating:
4.0

Everithing was good with the service and the rented Van, the only important issue was Uhaul charged me a higher KM than I really used, it was like $20 Dlls more than the correct amount. I will call customer service to check this issue, other than that all good wit the service.

Oscar R. 
Rating:
5.0

I have always used uhaul because of the good service. Having satellite small operations has.made it better. The operator's Have another business like the one I now use it is easy to park my car When I pick up the truck. It is not in the busy downtown area easy to get to, I like it a lot.

donald O. 
Rating:
2.0

The van was not at the location for my reservation because the customer before us kept it overnight. I was told there would be the $50 dollar credit to my bill but I was sent a receipt for the full amount to my email.

Matthew H. 
Rating:
4.0

The staff were great! However, I don't understand why you don't get reimbursed if you put more gas in than you use - if I buy something that's worth $60 and I pay $100 and they say ‘I don't have change', and that's not advertised in advance, that's now fair???

Callum D. 
Rating:
4.0

Very handy location

Edward K. 
Rating:
1.0

The person I think he store didn't speak English and we couldn't unerdsatnd each other.

JACQUELINE R. 
Rating:
3.0

They are close to downtown and open until midnight on sundays too.

Abhishek A. 
Rating:
3.0

The vehicle cabin was very unkempt. The communication and interaction at the location was below average. Hope it improves going forward. This is not a complaint but comments in hope this would improve.

Reji M. 
Rating:
3.0

Was not clean but I am not charged for interior cleaning, and you KM prices have almost doubled in a year, I like how the tank is 3/4 full as most people probably return with more as it is hard to estimate at the pump,

John S. 
Rating:
5.0

Customer did not leave a comment.

thomas H. 
Rating:
2.0

I'm shocked. No mentions of insurance. No preinspections. Not too dirty for me, but certainly less clean than I'm used to from UHaul. No English, transaction done with less than 4 words.

Jimmy K. 
Rating:
5.0

Tire pressure warning light cane on while driving. We only drove it for 50 km

Simon H. 
Rating:
1.0

Agent was rude and offensive. He demanded contact information for two additional people. When I said that I had rented many times from UHaul and had never had to provide that information and asked what he needed it for he said “in case you steal the truck.” I could not believe my ears and repeated what he had just said and then he clarified “or crash it and run away.” It was extremely insulting to hear that UHaul does not trust their customers to not steal the equipment or get into an accident and run away. I provided the contact information, received the keys, and when I opened the door the seat was covered in water. I then noticed that the window had been left open and it had rained quite hard the previous few days. I guess no one bothered to properly check the vehicle after the prior renter returned it. In the end, I left UHaul insulted and with a wet rear end. This may be the last time ever rent anything from UHaul after such a terrible experience.

Patrick V. 
Rating:
5.0

Customer did not leave a comment.

Akindele B. 
Rating:
5.0

Great experience, highly recommend renting during location hours because the online/app process can be rather time consuming. Signing up and reserving online- yes. Actual picking up of keys-no. Tomleys Market was excellent service and they Brought the keys right out to us ! and an easy drop off. 10/10 recommend them!

Nicholas B. 
Rating:
5.0

It was a good experience. Very easy. Will rent again from here.

Micheline S. 
Rating:
4.0

Customer did not leave a comment.

Araz A. 
Rating:
2.0

The vehicles need to cleaned after every use. Not sure why this location does not wanna do it. The service wasn't good at all. The vehicle was filthy especially when it's a season when everything must be cleaned. I personally spent a good 30mins to clean the vehicle as I was disgusted by the quality provided.

Siddharth P. 
Rating:
4.0

I will not be using u haul again. I questioned my bill and have received no response. I spoke to Vancouver office and they stated someone would be in touch. NO call. I have rented many times with haul and the last two times was charged for coverage. I have never taken coverage and thought maybe I made a mistake. However the last rental I am positive no mistake on my part was made. As I was charged last time I made sure no coverage was on my resent bill but again was charged. Thanks but no thanks.

ROY T. 
Rating:
1.0

Customer experience is not good. I didn't order safe move (insurance) but they charged me by default . They even didn't want to correct their mistake after I had called uhaul customer service hot line and the store. The truck is not clean.

Zhen Ping W. 
Rating:
4.0

Customer did not leave a comment.

Robin H. 
Rating:
1.0

vehicles need to be clean, the windshield was very dirty inside and out. The cab smelled like 'cat pee'. It was difficult with English, perhaps it was there second language?

Jan M. 
Rating:
3.0

Staff at the market were helpful. That's a good thing, because I was expecting to do a mobile pickup and drop off, but the experience of using the mobile app is simply terrible. There are too many steps for the pickup and some of the questions are difficult to respond to when all you have with you is your phone (a picture of my passport? Really?). On drop off, the app just didn't work so I had to do the return entirely inside the store, when I was hoping that the transaction would be contactless. And, the mobile app doesn't provide a guide for estimating how much fuel is needed to top off the tank. Overall, I think that U-Haul has a bunch of work to do to achieve true self-serve rentals.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Ford F. 
Rating:
4.0

Customer did not leave a comment.

Mark T. 
Rating:
4.0

Customer did not leave a comment.

Benjamin P. 
Rating:
5.0

The pick up location was amazing. Very nice people ,very accommodating. HOWEVER my overall experience with U-Haul as a company was horrible. My reservation was changed from a 10 foot truck to a 26 foot truck with 24 hours' notice. I understand now this is your policy, but this was NOT made clear when I booked. I had to call U-Haul three seperate times before someone finally found a solution and an alternate truck, making me think the previous two attendants were somewhat incompetent. One of the attendants was rude and short with me. Based on this experience I will likely never again reserve a U-Haul. I have also told all my friends and co-workers about this experience.

Emily V. 
Rating:
3.0

Customer did not leave a comment.

MARK D. 
Rating:
2.0

I thought I'd try UHaul's new system of delivering trucks to local shops closer to where one lives. I created an account and used my cell phone which, according to UHaul, is supposed to cut the pick up time in half. Ha! I now understand why they encourage this, they are downloading all the work to the consumer. We found our truck, no problem. I then had to go through the hoops of the online pickup system - taking pics of my drivers license 6 times to get it "right", and a bunch of other things before going inside to the market where I had to produce my license AGAIN for another pic. When we dropped it off we had to take pics of it inside and out, the odometer etc -- work someone at Uhaul would have typically done as part of customer service. I would never do it this way again, I'll try another vendor next time.

Marion B. 
Rating:
4.0

Customer did not leave a comment.

Erik E. 
No reviews have been submitted for this location.

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