Customer Reviews for Tomball Ship N More
(U-Haul Neighborhood Dealer)

Rating:

1.0

Wrong pre trip mileage applied and was charged for roughly 35 extra miles

Rating:

5.0

Good customer service

Rating:

2.0

did not have furniture dollies and still charged for them. only had 11 blankets and charged for 24 truck was dirty inside and out location keeps telling me they will call me back for refund, still no call ( I have called at least 3 times, always the same, too busy will call me back!!!!

Rating:

5.0

Excellent job. Got done early and helped assemble bed frames.

Rating:

3.0

Since this was a Sunday pickup I think that the previous person didn't clean up the inside if the truck and just left it. No one saw it before I picked it up, I would suggest that until a staff member looks over the checked in equipment that it not be rented out. When I picked it up I did not see all the debris in the back until I actually got in the back to load the truck. we had to sweep it our and the previous person just threw used blankets in the top area.

Rating:

2.0

Extremely slow service. Expected mme to know what they required to check out. Ended up walking back and forth to the truck to fetch info for the agent. Then had to drive it to a special parking area not near the entrance and walk back. The receipt took forever to print and was too small to read. I don’t believe the agent even looked at me. Her face was stuck in her phone the whole encounter.

Rating:

4.0

Agent had never received a truck before so didn't know the system but was very kind and courteous and willing to figure it out.

Rating:

3.0

Be less expensive

Rating:

4.0

I did not choose the $14 safe mode when i did the booking but yet it was charged to my account when picked up.

Rating:

3.0

U Haul location did not open at 9:00 their specified time. Had to wait along with other customers.

Rating:

5.0

The location team’s service was great!

Rating:

3.0

Full tank of gas to start rental would be nice.

Rating:

1.0

Both Appliance dolly and utility dolly I rented the location did not have. I called Uhaul before taking truck to make sure I wasn’t charged for them however the charged me for 3 days for the truck and dolly’s that I never had and the truck was returned same day at 8:00pm when it was due at 10pm. So it was returned early but somehow I was charged 3 days. I’m still waiting on a supervisor to call me back to discuss charges.

Rating:

5.0

Ver convenience new car

Rating:

2.0

Online, the system stated that dollies and other equipment were available for rent. Upon completing my reservation, the store employee explained that the website was wrong and that he didn’t have any equipment at all besides the truck. The online system needs to keep real time accountability of any and all equipment. The employee was very helpful and called other dealers to find the dollies.

Rating:

1.0

There was not a key drop box, so it required us being on the phone holding for Uhaul Customer Service for over an hour, after completing our mobile return, to see what we needed to do with the keys. Not a good return experience at all!

Rating:

1.0

The whole uhaul was dirty, there was a spit cup that had spilled all over the seats. We deserve a refund.

Rating:

1.0

I was double charged first off . I rented a furniture dolly , paid for it and the lady forgot she didn’t have any . I’ve yet to be refunded for that . Your site was supposedly down so she was having trouble logging in and navigating it . What should have taken 15 min tops took over 45 min to check in . I will never rent from this location again . It was an awful experience . I better be refunded my double charge by tmr or I will be highly upset . I would appreciate a call back ASAP from a Uhaul rep . Thanks

Rating:

1.0

Disorganized, incompetent and unprofessional. 30 minutes to compete rental in spite of reserving online and 27 minutes to complete return (plus an argument with the business owner). Ridiculous experience.

Rating:

5.0

Great and easy experience. The only thing I would recommend is adding a note on the front door indicating that the key return is on the back door. I called Uhaul asking about it and finally thought about walking around the building to the back and there found the key return.

Rating:

3.0

Clean the truck, provide appliance dolly that isn't damaged, provide blankets that don't have packing tape all over them, go over damages from previous renters