I really enjoyed talking to The Lady that helped me get the uhaul I believe her name was Jade . Really nice .Desiree C.
Customer Reviews for Tolleson Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Oh my goodness your attendant was wonderful. She was prompt polite and very knowledgable. She should be moved into training teaching others how to make your customers give you 10's across the board. Thank you..Jade..?Jose S.
The staff was very professional and kind and patient. The whole process went well. I would reccommend this store to my family and friends in times of need.Ramona S.
Bertha was amazing! She made the entire process so simple and easy. Thank you, Bertha .Alejandro L.
Everything goodAlvin Otis F.
The location doesn't look like it can handle a 26 foot truckCarmine S.
Customer did not leave a comment.Daniel Edward B.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Brandon K.
Customer did not leave a comment.David B.
Customer did not leave a comment.Patricia N.
There was no dolly in the truck. I selected no on the initial form when picking up the truck and took a picture but it still charged meElizabeth M.
I was not offered unlimited mileage for my rental. Having to rent again soon and paying 359.00 that can never happen again. So at this point i would have to find other sources 🙄 😒Tracee W.
Thanks for assisting with the license issues and getting us sorted without delays.Alex C.
Uhaul has terrible pricesDaniel A.
Person was on lunch break when I arrived to return vehicle. I tried for quite some time but couldn't complete the return with the U-Haul app due to functionality and slow cell service in the area. Employee came out and told me he was on lunch break but took the key from me and said he would complete the return later. It worked out but I was a bit uneasy about not having the return completed before leaving.Patrick W.
Customer did not leave a comment.Talisha W.
Customer did not leave a comment.HEATHER CORINNE R.
No dolly was in the truckJose K.
Overall great experience. I did not catch the woman's name at this location, but she was very friendly and helpful when I was picking up and dropping off the truck.Victor H.
Customer did not leave a comment.Jorge G.
You all are great Cristy is always awesomerobert F.
I PAID Waaaaaaay TOO MUCH MONEY for a Truck rental I was not able to use, I paid for a Truck, UNNECESSARY EXTRA MILES & still No Furniture Moved. However, the young lady (sorry, can't remember her name) at this location was awesome, the Issue is with Customer Service with whom I made the reservation. I requested a Hand Truck along with the truck, this location has none & no other locations were open to get one. I was sent to the nearest Home Depot EXTRA miles away, which had none. I was unable to find one, for this reason I was only able to move a few Boxes we were able to lift, returned the the truck a few hours later because we didn't have a Hand Truck to lift the Heavy Furniture. Contacted UHaul a couple of times, was told someone will get back to me, to date, No One Has Reached Back - So over UHaul-Uggghhhhhh!!!ROSETTA W.
Customer did not leave a comment.Maria M.
I had to take the uhual after loading it to discount because the tire pressure fell to 49 and its recommended its at 80 got to discount they told me there is a very visible nail in the tire. I was going from Tolleson to mesa with my load and had to exit the free way to get air again going so that was a major inconvenienceKIMMIE B.
I'm not a big fan of the go to where the vehicle is and not your closer neighborhood business. Price was fair compared to Penske and Budget.Jesse A.
Customer did not leave a comment.Rebecca L.
Making sure trucks are cleaned out. Went to pick up truck and there was pet hair all over it. Mind u I'm allergic to pet hair. So not a good thing!!!Jennicel V.
Worked with me when I extended the usage.Angelina R.
Customer did not leave a comment.Felipe M.
Customer did not leave a comment.Kathleen C.
Drop off was before opening hoursQuina J.
Customer did not leave a comment.Brian C.
Customer did not leave a comment.Vermonica A.
Allow more time to moveCory H.
Customer did not leave a comment.Debrah F.
I lhad a good experience, the guy who helped me, was very helpful and nice. Great customer service!!Lucia R.
Customer did not leave a comment.Tylor S.
The staff was excellent, polite, friendly, helpful, and very understanding. Great service, and great experience.Lisa H.
The location refused to rent a pickup truck to me which is what I needed. They insisted that I take a box truck which used twice as much gas. I went to the location because they had a pickup truck which ended up being 20 extra miles. My bill ended up having more gas charges even after I put in $25 worth of gas. Alex (person working there) called me several times to tell me to bring the truck back. If I had been able to rent the pickup, I would have been back by 4 p.m. but because I had to drive 50 mph in a big box truck, it took me an extra hour. This experience sucked and I feel like I should receive some type of refund.Veronica N.
Customer did not leave a comment.Eduardo R.
Customer did not leave a comment.JULIO L.
Everything was great, especially the customer service!Edward G.
Customer did not leave a comment.Alicia P.
Christina was awesome!!!!!! Everything was done fast she explained everything and she was VERY nice and professional!!!!!!!BARBARA S.
Customer did not leave a comment.christina M.