Customer Reviews for Toll House BP
(U-Haul Neighborhood Dealer)

581 reviews

503 W 7th St   Frederick, MD 21701

(301) 898-7503

Office Hours

  • Mon-Fri: 8 am–9 pm
  • Sat-Sun: 8 am–8 pm

Services at this Location:

Contact Us

(301) 898-7503

503 W 7th St
Frederick, MD 21701

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–9 pm
  • Sat-Sun: 8 am–8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

margo gallaway 
Rating:
4.0

The estimated price for renting a cargo van was $20 less than the balance due! NOT cool. The app was NOT very user friendly. Why don't you survey customers with relevant questions? I was very pleased with the location for pick up and drop off. That does NOT mean I will use UHAUL next time when there are other options. Location is NOT the most important factor in my choice of renting a vehicle for moving stuff. Respectful customer service is the most important factor for me. Location, as long as it isn't more than 7.5 miles from pick up, is secondary to customer service and price.

suzanne Dempsey 
Rating:
4.0

Customer did not leave a comment.

brian goad 
Rating:
4.0

Customer did not leave a comment.

Krystal Ray 
Rating:
5.0

Customer did not leave a comment.

Alia Elsner 
Rating:
5.0

The app for checking out the truck had some glitches. When asked to upload pictures of the vehicle at checkout time, perfectly good pictures kept disappearing. There wasn’t any indication why they disappeared.

Adam Parks 
Rating:
4.0

Customer did not leave a comment.

Heather Kauffman 
Rating:
4.0

Pick up location did not have the furniture pads that I had requested.

Linwood Reddick 
Rating:
5.0

Customer did not leave a comment.

Glen Hannibal 
Rating:
5.0

The attendant contacted me when I was late to make sure I was coming, and he had everything ready to go for me:)

Sandra Summers 
Rating:
5.0

Customer did not leave a comment.

Terra Claycamp 
Rating:
5.0

Customer did not leave a comment.

David Watt 
Rating:
5.0

Associate was very friendly and professional

Dan Pard 
Rating:
5.0

Friendly service and a well maintained vehicle.

Danny Gray 
Rating:
5.0

Customer did not leave a comment.

Austin Shields 
Rating:
2.0

The emergency brake was stuck on …..we told the guy at the store and he told me “oh I don’t know I’m not a mechanic “

Eileasha Fox 
Rating:
5.0

This location is great. The staff are helpful. However, the U-Haul app, checkin and checkout system needs a lot of work. The poor staff at this location must constantly have to do tech support for the poor application.

Mark Burrier 
Rating:
5.0

Customer did not leave a comment.

Philip ryan 
Rating:
5.0

Customer did not leave a comment.

Dante Freeman 
Rating:
4.0

Customer did not leave a comment.

RITA YOUNG 
Rating:
5.0

Customer did not leave a comment.

Khristopher Rowe 
Rating:
5.0

Absolutely the cleanest and easiest rental experience in the over 30 that I have had. Check in was easy and conversational. He pulled the truck out front and greeted me upon my return. The truck was clean and gassed up. Fantastic A+!

Bonnie Fischerkeller 
Rating:
3.0

The people were very nice, and the truck was clean, but the truck was having transmission issues and kept changing gears and lurching as I drove, across various speeds (in-town and highway). There were no moving blankets at this location; although I had requested them in the reservation, the proprietor told me they never have moving blankets so we had to go to a second U-Haul location to pick them up.

Mary Ferguson 
Rating:
5.0

Customer did not leave a comment.

Laura Staruk 
Rating:
5.0

Customer did not leave a comment.

Steven Brown 
Rating:
2.0

Drop off. The personnel was rude-never greeted me. Came out yelling at me I was at wrong location ( I wasn’t). Threw up the back and said I had to fold the blankets or be charged $ 25. Pointed at sign and said it two more times. Walked back in office. I hope his day got better. It was not a pleasant experience

Lori Charlebois 
Rating:
3.0

Location was easy to locate and access. Overall experience with the uhaul rental itself was excellent. Only issue was the person I had to deal with who was obnoxious and condescending. It is because of him that I give this a thumbs down and would not go back to again or recommend to another person. He was not helpful and talked to me like I was stupid. While I was filling up the tank he checked the inside of the truck and acted like I had left garbage in there. I just finished moving boxes and some furniture. The only dirt was some small debris brought in when walking inside the truck and a few small scraps of packaging paper. That’s it. In all my years of traveling and renting cars and trucks I was NEVER made to sweep the inside of rental when returning the vehicle. He gave me a broom and told me to sweep. That was insulting but I did nonetheless to be done with the experience and make sure I didn’t give him the slightest reason for charging me more. It was 5 mins of sweeping that he could have done himself. Absolute jerk.

Tania Schoeller 
Rating:
5.0

Customer did not leave a comment.

Rodrigo Alcivar 
Rating:
5.0

Customer did not leave a comment.

William Sonnenberg 
Rating:
5.0

Customer did not leave a comment.

Tracy Ambush 
Rating:
5.0

Customer did not leave a comment.

Tiawana Elliott 
Rating:
5.0

Customer did not leave a comment.

Yuyi Li 
Rating:
5.0

Customer did not leave a comment.

Amanda Vaughn 
Rating:
5.0

The equipment was extremely clean and updated. The person that assisted us with our rental was friendly, attentive, and extremely helpful. Easy pickup and drop off.

Brittany Amigon 
Rating:
5.0

Customer did not leave a comment.

tiawana elliott 
Rating:
5.0

Customer did not leave a comment.

Edem Ameko 
Rating:
5.0

Customer did not leave a comment.

Kimberly Smith 
Rating:
5.0

The vehicle had some damages and the visor was broken. Also, the gas gauge showed gas close to half tank full while the initial report showed it closer to 3/4 full. Not impressive.

Samuel Sonnenstrahl 
Rating:
5.0

Lower Prices

Lily Mccullough 
Rating:
5.0

Customer did not leave a comment.

Benjamin Zampino 
Rating:
5.0

Very friendly service and clean equipment

Daniel Pard 
Rating:
5.0

Great experience

Kirsten Juul 
Rating:
3.0

We were ordered to return the truck within four hours, even though I had wanted it for the entire day. The employee also tried to argue with us about the gas, but we had documentation that we were returning it at the right level. otherwise, everything went smoothly and he was very professional.

Trudy Suggs 
Rating:
5.0

The gentleman who serviced the rental was excellent.

Juan Paz 
Rating:
5.0

Suresh helped me with my checkout process. He was friendly and great customer service

Chiara O'neal 
Rating:
5.0

Staff was courteous and helpful , location was good . Thank you.

Ashok Khattri 
Rating:
5.0

Customer did not leave a comment.

Ethan Sonnenstrahl 
Rating:
5.0

The place was great. The people were very helpful. But uhaul never again. Brought the truck back 3.5 hours late, and we just double the price? It’s all good though. And please don’t reach out to me. Thanks!

Alexander Romano  
Rating:
5.0

Customer did not leave a comment.

Annette Sanders 
Rating:
5.0

Customer did not leave a comment.

Laurie Sherman 
Rating:
5.0

Very pleasant rental experience

Kevin Elkins 
Rating:
5.0

Customer did not leave a comment.

Pratik Solanki 
Rating:
1.0

Customer did not leave a comment.

Raymond Scott 
Rating:
5.0

Customer did not leave a comment.

Tyler Clarke 
Rating:
5.0

Customer did not leave a comment.

Serge Sagna 
Rating:
4.0

Customer did not leave a comment.

Kimberly Brown 
Rating:
5.0

Non

Sabina Jules 
Rating:
5.0

Customer did not leave a comment.

Mark De Intinis 
Rating:
5.0

very nice, friendly staff, easy to pick up vehicle and drop off

Ethan Kelly 
Rating:
5.0

Customer did not leave a comment.

Dominic Tetteh 
Rating:
5.0

Customer did not leave a comment.

thomas fitzpatrick 
Rating:
5.0

Very satisfied

Darren Hurley 
Rating:
5.0

Customer did not leave a comment.

Kimberly Dudash 
Rating:
5.0

This location was fantastic. Easy check in and check out. I have a friend moving in two weeks and will refer them to this location. Great service.

Michael Randall 
Rating:
1.0

Vehicle was unsafe

Victoria Harr 
Rating:
3.0

Customer did not leave a comment.

Michelle Fennessey 
Rating:
5.0

Customer did not leave a comment.

Valentina Guevara 
Rating:
4.0

Very helpful!

Keirstin Henke 
Rating:
3.0

STop being crooks. I rented online and picked the location but it would not let me return it to same location. Instead I chose another location not knowing I would be charge different rates and much more money. You're not an honest company and I will never rent a truck from you.

Jorge Diaz 
Rating:
5.0

Newer trucks

David Urovsky 
Rating:
1.0

The truck I drove is in terrible condition. It would slow down unexpectedly every minute, I was ok with it until I got to the highway. It was very dangerous to drive that truck on a highway as it would slow down rapidly and the engine would make a very loud noise. This was a terrible experience and very risky.

SHAFIULLAH SAADAT 
Rating:
5.0

Fast service... very friendly owner. Exceptional customer service... 7 stars! met me at the van when I was filling the tank for the return, had the vehicle checked back in before the tank was full!

Chad Heupel 
Rating:
4.0

Customer did not leave a comment.

WILLIAM JENNE 
Rating:
5.0

Customer did not leave a comment.

Leonardo Ramos 
Rating:
5.0

Customer did not leave a comment.

Cristofer Amaya 
Rating:
5.0

Customer did not leave a comment.

Margaret Cooper 
Rating:
3.0

Customer did not leave a comment.

John Boget 
Rating:
3.0

The original online transaction was altered and a request for cash was requested by the business operator. This operation appears to be skimming monies that corporate won't be able to account for. If I've misunderstood, I apologize.

Kenneth Smith 
Rating:
3.0

Customer did not leave a comment.

Temeka Stephens 
Rating:
2.0

Customer did not leave a comment.

idrissa issoufi 
Rating:
4.0

Thanks. A smooth experience.

Daniel Newman 
Rating:
1.0

Return location attendant over charged me for multiple items And charged a fuel charge when the truck was returned with proper amount

crystal cherry 
Rating:
1.0

No blankets. Truck was covered in dirt/dust and I had to drive 100 miles out of my way to pick up the trailer. I will never use Uhaul again!

Scott Boyle 
Rating:
4.0

He made it easy for the drop off and was accommodating, The only reason I rated it "above average" is b/c the gentleman and the pic-up location was extraordinary.

Darryl Glick 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Mott 
Rating:
5.0

Customer did not leave a comment.

Kyle Hildebrand 
Rating:
3.0

Customer did not leave a comment.

Jarod Depp 
Rating:
5.0

Customer did not leave a comment.

JoseA MendezSanchez 
Rating:
5.0

Customer did not leave a comment.

Christopher Gibeau 
Rating:
5.0

Equipment came with less than half a tank gas ideally a full tank would be preferable

Tom Howard 
Rating:
3.0

I rented a truck for 8 hours. I had a flat tire. I was not able to return the truck at the scheduled time. I called the store. Explained the situation. I asked to extend my rental. I was told that was impossible. I was told the truck had to be returned by 830 AM the next morning. When I returned the truck I was charged for an additional day. I believe this charge is unfair.

Richard Alderson 
Rating:
5.0

Always a great experience renting from this location.

Robert Harbin 
Rating:
5.0

Customer did not leave a comment.

George Littrell 
Rating:
5.0

Customer did not leave a comment.

Jospin Kettapoukara 
Rating:
3.0

Customer did not leave a comment.

Joseph Waeyaert 
Rating:
5.0

Customer did not leave a comment.

Thomas Mizell 
Rating:
3.0

Truck was missing a rear view mirror and was unable to be filled up quickly at the gas station (truck acted like it was full at half tank). Truck was given to me below half tank (and written down as half) and left above half tank and written as below.

Caleb Sturm 
Rating:
4.0

Customer did not leave a comment.

John Schmitt 
Rating:
5.0

My only concern was that the check engine light was on and I was nervous about the potential of the truck breaking down in the rain. I did not feel safe.. The attendant was very nice and professional.

Gwendolyn Austin 
Rating:
5.0

Customer did not leave a comment.

John Amery 
No reviews have been submitted for this location.

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