Customer Reviews for Toll House BP
(Distribuidor de U-Haul del vecindario)

377 comentarios

503 W 7th St   Frederick, MD 21701

(301) 898-7503

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 9 p. m.
  • Sáb.- dom.: 8 a. m. - 8 p. m.

Servicios en esta ubicación:

Contáctanos

(301) 898-7503

503 W 7th St
Frederick, MD 21701

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 9 p. m.
  • Sáb.- dom.: 8 a. m. - 8 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Alex H. 
Clasificación:
5.0

Mobile sign in is a pain

Richard C. 
Clasificación:
5.0

10/10

Jesse Z. 
Clasificación:
2.0

The truck that we rented was very nasty, dog or cat hair was in the seats and floor of truck. I had to wipe down the seats, doors and door handles. Very nasty!!! With COVID going on every truck should be sanitized before it leaves the lot.

Evelyn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris C. 
Clasificación:
4.0

The UHAL agent was very friendly and went through the check in process with me. It was quick and uncomplicated. Also, I was pleased with the truck. It was very clean. It had good instructions pasted everywhere. We really like the USB and AC power plugs so we could run our electronic devices while we traveled. It had a lot of space in the cab for our personal luggage and cooler. I would use UHAUL again if I needed to move a lot of stuff.

Charles W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Roxane K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R H. 
Clasificación:
5.0

Perfect, will always use them.

Russell M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT Q. 
Clasificación:
1.0

I was not pleased for two reasons. First I felt threatened to pay the $25 "insurance" or else. The sales associate repeated 3 times how I need to pay the $25 or else any damages will be charged to my card. I do not agree with paying for duplicate car insurance. If there was a major accident, then that is what my insurance is for. If there was a minor incident, your company provided no information on how damages will be assessed and what the cost of repair will be. Will you be sending an adjustor to the rental facility? Or will the guy behind the counter arbitrarily decide how much the damage costs? I do not have time to negotiate the details of a rental contract on the day I am picking up your vehicle to use it. The second complaint I have is that I paid for a 2 day rental. 11:30a Friday until 11:30a Sunday. But I got a call at noon on Saturday asking why I was late returning the van. Because for some reason you scheduled another customer to use my van at noon on Saturday. I felt rushed to return the van at 2pm (early) on Saturday. And was afraid of being charged a late fee (which did not happen)

Daniel R. 
Clasificación:
5.0

Shop owner was extremely nice and helpful.

Joseph T. 
Clasificación:
5.0

overcharging

Arun M. 
Clasificación:
5.0

Suresh was very friendly and easy to work with.

Kathleen Maria M. 
Clasificación:
5.0

Clarification on type of accessory rentals would help. There was a mixup in my rental as to the type of dolly I ordered.

Scott N. 
Clasificación:
5.0

Nothing the workers were amazing and so friendly. They made you feel like family

Michael K. 
Clasificación:
5.0

Truck was cutting out. Needs service

Johnathan S. 
Clasificación:
5.0

Good experience, great customer service.

Monica M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott K. 
Clasificación:
5.0

Great guy - super friendly - would def recommend!

Sara C. 
Clasificación:
4.0

The location and the truck were great. But the online system was very difficult to use and did not include enough instructions

Akshi C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray M. 
Clasificación:
5.0

Not much. This was as efficient and easy as possible. Will definitely be my first choice should I need to rent another cargo vehicle.

William K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett S. 
Clasificación:
5.0

The guy that helped me was very nice and cool. The price of a U Haul vs getting movers is much more affordable.

Hyun C. 
Clasificación:
5.0

Very helpful staff.

James D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff H. 
Clasificación:
5.0

The manager was very friendly, helpful and professional. I will definitely be using this Uhaul again

Brian G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa E. 
Clasificación:
3.0

El cliente no dejó un comentario.

THOMAS C. 
Clasificación:
5.0

The representative was very polite and friendly

JUAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dale C. 
Clasificación:
5.0

The employees here called to inquire when I'd be able to return the truck. At no time were they rude. Good people make good employees. Thank you very much.

Kevin H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

Great and friendly service.

Suresh V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen D. 
Clasificación:
5.0

Difficult to know how much gas to put in. Why not just pickup and return with full tank like you do with a rental car?

Jenny O. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon C. 
Clasificación:
5.0

Both men who worked on the days that I picked up and returned my truck were friendly, courteous, professional and helpful. They really made that part of my move smooth.

Heather M. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael U. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDITH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ULRIKE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK G. 
Clasificación:
5.0

Very friendly and quick process to pick up the truck even with another guest ahead of us in line.

Derrick R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG M. 
Clasificación:
3.0

El cliente no dejó un comentario.

NATASHA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose R. 
Clasificación:
5.0

The owner was very helpful at the start and conclusion of the rental.

Anthony T. 
Clasificación:
4.0

everything went smoothly.

MARILYN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

bryce G. 
Clasificación:
5.0

Non

WILLIE P. 
Clasificación:
3.0

The service representative was very friendly but overwhelmed. The UHaul webpage was down and causing major delays. He was helping anther UHaul customer for 20 minutes while trying to help customers paying for gas, drinks, and cigarettes. I tried to call UHaul myself and was on hold for rover 15 minutes. There are many people unemployed due to the pandemic. When I hear that a business has a long wait time, I have to question why they would not hire more help. Maybe they care more about profits than customer service.

Andrea N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucio B. 
Clasificación:
5.0

Excellent customer service and good truck too. Gracias

Daniel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradlee I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis N. 
Clasificación:
5.0

Nothing that I can think of. Everything was great!

Cecil P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard L. 
Clasificación:
5.0

Nada

Robert W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephane O. 
Clasificación:
5.0

Pickup and drop off times were accommodated. At drop off it was pointed out that I needed to sweep out the van to avoid a $35 cleaning fee, and a broom was loaned for said cleaning. Genial and hospitable service. Easy in, easy out, couldn't have gone better.

James A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
1.0

I got to the u-haul place where I booked my 10-ft truck. They didn't have the 10-foot truck, so they sent me to another location. I was charged twice for one u-haul truck. At first, I was told it was cancelled, and one wouldn't even hit my account. I saw the two pending charges, and I called and was told it both would not actually process or something like that. Both processed through, and now I have to wait 5-7 business days to get my money back - money that I should never have been charged. I also wasn't told a specific time to bring the truck back, so I was charged for an extra day at the u-haul place where I turned in the truck. Overall, it was a bad experience, and I'm still waiting on my $340.20 refund. Maybe I will be refunded for the extra day too. Or maybe I won't get any refund at all.

Rachel L. 
Clasificación:
3.0

El cliente no dejó un comentario.

ERNEST B. 
Clasificación:
1.0

The employee couldn't find my reservation and needed to contact the field manager and then they added insurance and a cleaning fee on the truck when I declined insurance and brought the truck back clean.

Ehdaa M. 
Clasificación:
4.0

The price ended up to be 3 to 4 times what was advertised. The rate of $19.95 per day turned into $110.00 for 4 hours with all of the hidden fees. Come on man, just be honest.

Todd R. 
Clasificación:
5.0

The U-haul cargo van was practically new and was very easy to drive. Customer service was exemplary at this convenient location, making rental very pleasant.

Margaret A. 
Clasificación:
3.0

Make sure the automobiles are cleaned and sanitized. Dog hair and strong odor. Horrible and had to hold your breath. The vehicle needed to be cleaned and deodorized. It ran well, but last person that used the cargo van did a number to it with animals.

Vivian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

Excellent overall - BP Manager very helpful and provided excellent customer service

Tom K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark M. 
Clasificación:
1.0

The truck I rented did not have a ramp for me to move my things.

Tina W. 
Clasificación:
1.0

I left the store and drove home. As I stood outside of the van talking to my son the sIde door of the van opened and a man got out. This individual had been sleeping in the back of the van. The rental agent never came out and checked the van for damage etc. when i rented it and had no idea a homeless man was in the van.

Steve M. 
Clasificación:
4.0

When I dropped off the truck, the gentleman was great. I wish I had gotten his name. He was kind and courteous. The first representative when I picked up the vehicle wasn't as spectacular.

Alisa P. 
Clasificación:
3.0

I ordered a 10' truck but was basically forced to take a 24' instead since there were no 10' trucks available. I'm worry about the reservation that I have for this coming Tuesday at same locator a 10' truck. I hope it is there...

Mark A. 
Clasificación:
1.0

App check in and out is ridiculous. Right side mirror could not be moved. Very dangerous!!! When telling attendant he said to call and complain. Bad experience. Far too expensive for 4 hours!!!

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

Fastest and easiest Uhaul rental I have ever used!!!

Darrell H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan F. 
Clasificación:
4.0

Helpful I would recommend this location. In that it was a drop off/gas station it wasn't inviting. However, the gentlemen I encountered was very nice.

Annette W. 
Clasificación:
3.0

I'm not sure if it was a mistake, but this location incorrectly charged me a ‘wrong destination' fee of $50. I tried contacting them, as this was incorrect, and didn't get an answer. Ultimately, uhaul customer service gave me a refund and were very helpful and professional.

Sean W. 
Clasificación:
5.0

I was suppose to pick up my truck in Watertown,N.Y. After keeping in touch with them four different times about getting truck there on a certain day,they said they would have it there .We had to go to Carthage to get truck. That was very frustrating,and we were going to Maryland with it. On my text message from u haul they had two different pick up locations on it the day before I was going to get truck.

Cathy M. 
Clasificación:
5.0

Great experience

dave E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen K. 
Clasificación:
5.0

Everything was great!

Corey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

brenda C. 
Clasificación:
5.0

Very nice people! Easy process! Thank you!

Marquette M. 
Clasificación:
5.0

The self check in process was so complicated and time consuming. I wish they would have given clearer instructions prior to starting the process and let me know my references would need to be on call at a specific time of day or else my rental time would be cut short. They instructions for getting the key were vague, I assume because each location operates differently. Customer service was very helpful and professional when I called.

Laura S. 
Clasificación:
5.0

The gentlemen that I worked with were very helpful and so kind! The truck I borrowed was super clean and in great shape. I will definitely use them again, their service was outstanding!

Sarah N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean H. 
No se han enviado comentarios para esta ubicación.

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