Customer Reviews for Tobacco Outlet
(U-Haul Neighborhood Dealer)

1,361 reviews

1210 E Main St   Lincolnton, NC 28092

(704) 736-7881

Office Hours

  • Mon-Fri: 9 am–8 pm
  • Sat: 9 am–7:30 pm
  • Sun: 12 pm–7 pm

Services at this Location:

Contact Us

(704) 736-7881

1210 E Main St
Lincolnton, NC 28092

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–8 pm
  • Sat: 9 am–7:30 pm
  • Sun: 12 pm–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

It was a good experience. Thanks

katia esquivel 
Rating:
5.0

The owner is excellent and very helpful

ANTOINE RIZK 
Rating:
1.0

Customer did not leave a comment.

Ethan Elder 
Rating:
3.0

Customer did not leave a comment.

Ed Browning 
Rating:
5.0

Great customer service quick in and out. Very helpful.

Rodney Hefner 
Rating:
5.0

Customer did not leave a comment.

Tomas Aponte 
Rating:
5.0

Customer did not leave a comment.

marion subeldia 
Rating:
4.0

Good

JEFFERY S KELLER 
Rating:
5.0

As long as tobacco outlet keeps U-Haul, that's the only place I'm going to rent from. Customer service is the absolute best! Very accommodating, kind, and upbeat personality. I know I'm going to get quality service and product!. I have rented here before, and everything was awesome then as it is now!

kimberly tackett 
Rating:
5.0

Great experience with this rental! Sam was a pleasure to deal with and I would recommend this location highly!

steven baxter 
Rating:
5.0

Customer did not leave a comment.

Edgar Verdugo Dallos 
Rating:
4.0

Customer did not leave a comment.

Antoinette Kilpatrick 
Rating:
5.0

The guys were very nice & helpful but the truck was dirty inside& out, dented on the side & the front the radio kept cutting in & off, the brakes were scary .

Eva West 
Rating:
5.0

Customer did not leave a comment.

Neal Rhyne 
Rating:
3.0

Customer did not leave a comment.

DANIEL GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

shayna mcdonald 
Rating:
5.0

Customer did not leave a comment.

ashley dills 
Rating:
4.0

Keep the app updated!! I spent over an hour trying to find a unit and this location had them all along.

Tommy McCurry 
Rating:
5.0

Customer service is outstanding! The long hours of this business make returning and pick up convenient.

Don Christiansen 
Rating:
5.0

Customer did not leave a comment.

james bryant 
Rating:
4.0

Customer did not leave a comment.

Arthur Latno 
Rating:
4.0

Great experience.

Kenneth Burford 
Rating:
5.0

Customer did not leave a comment.

Theresa O'Kelley 
Rating:
5.0

Customer did not leave a comment.

frank richardson 
Rating:
5.0

Customer did not leave a comment.

Odi Delgado 
Rating:
4.0

Charged more for truck & car dolly than quoted & verified by friendly, professional staff (Cheryl & others) @ cooperate office.

carla brown 
Rating:
5.0

Customer did not leave a comment.

Mercy Dahn 
Rating:
5.0

Sam is terrific!!!

Debora Downs 
Rating:
5.0

Sam was awesome!! Very helpful and kind. I would definitely recommend him to all my friends. Moving is very tough but at least he made getting a truck painless.

Debora Downs 
Rating:
1.0

This was the absolute worst experience with any truck rental I've ever had. I would give 0 stars if I could. The seats and cupholders/radio were covered in something sticky and the floor mats were covered in red mud. I had to wipe everything down with cleaning wipes before I could even start my move. The cabin of the truck had such a strong cigarette smell I had to ride around with the windows down in the rain. The heat/air only worked on high. the box of the truck also smelled like smoke so now my clothes and mattress smell like cigarettes and I'm pissed about my mattress smelling terrible now. The floor of the box was so dirty and covered in rocks and red mud that I had buy a tarp to put down to protect my mattress and other things, but still ruined my sheets and stained my mattress because the box had water leaks so the dirt turned to mud and soaked through my sheets while I was driving. I am extremely upset about my $5000 mattress being ruined and the overall state of the truck was awful. I would never rent a truck from this location again, and if this is the kind of company that Uhaul supports, I won't ever rent a truck from you again.

Jonathan Hardin 
Rating:
1.0

The man overcharged me "by mistake" and it threw my account into the negative causing overdraft charges. My charge was supposed to be $275 but I got charged $1065 TWICE. The guy who works at the location hasn't been answering the phone.

Jocelyn McElroy 
Rating:
5.0

Customer did not leave a comment.

DANNY PRESLAR 
Rating:
5.0

Customer did not leave a comment.

leon melazzo 
Rating:
5.0

Customer did not leave a comment.

ANTOINE RIZK 
Rating:
5.0

Customer did not leave a comment.

Shelley Chapman-Butler 
Rating:
5.0

Maybe have some parking lines so a customer is sure where to.

christopher guerrero 
Rating:
5.0

the owner is excellent

ANTOINE RIZK 
Rating:
1.0

Over charges

amagyonna cline 
Rating:
5.0

Customer did not leave a comment.

Kenneth Starnes 
Rating:
5.0

Sam was great to work with, he helped me get what I needed and extend the time I needed it for.

Charles Dixon 
Rating:
5.0

Everything worked well great owner of location will be returning Thanks

joshua houck 
Rating:
5.0

Customer did not leave a comment.

April Jackson 
Rating:
5.0

Customer did not leave a comment.

Tony Stephenson 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Raffo 
Rating:
5.0

Customer did not leave a comment.

Daniel Fulbright 
Rating:
5.0

Customer did not leave a comment.

chanda ward 
Rating:
5.0

Everything went fine. Excellent service and very reputed and well known dealer for u haul.. Thank u so much.

SANKET PATEL 
Rating:
4.0

Customer did not leave a comment.

Joyce Loftin 
Rating:
5.0

Customer did not leave a comment.

Timothy Heist 
Rating:
5.0

Customer did not leave a comment.

chanda ward 
Rating:
5.0

Customer did not leave a comment.

Daniel Jovaneli 
Rating:
2.0

Customer service representative was kind of a jerk and rude. Will not rent from him again.

Hannah Vanriper 
Rating:
1.0

The contact person at this site was no help at all in connecting the trailer when we picked it up and no help in parking it in a very tight spot and disconnecting the trailer when we returned it. Also, the hitch was worn or not adjusted properly so it had a lot of play.

Jack Butler 
Rating:
3.0

I reserved a 10 foot truck and ended up and charged for a 15 foot truck. Notify customers beforehand if their reserved equipment is no longer available. STOP charging customers extra for what they did not order. Seems like bait and switch to me.

Ella Logan 
Rating:
4.0

Customer did not leave a comment.

Chris MCGinnis 
Rating:
5.0

This location is here for decades.. sam is the perfect and very helpful u haul dealer.Has bunch of choice in trucks and trailors available always.. Most important thing is That he knows what he is doing and has perfect knowledge about u haul trucks and trailers.. on top of that,he is always follow rules and regulations and makes sure everything goes smooth for customers.. u haul and customer must proud on this hard working u haul dealer .. thank u sam..

Jonie Cook 
Rating:
1.0

The guy who was help wasn't very nice or helpful with the issue like the tire that had a couple chunks missing. I would like something back for this issue please. I have proof. I had to take the back road very slow. The guy also said the tire was fine and good but it's wasn't I have an Witness.

Les MINORIAS 
Rating:
5.0

I have been renting from this location multiple times and it’s my first location to go to. As far as what to improve for next customer, I don’t see what would need to change. Customer service is great, big selection and best of all; gas station on the spot to put gas back in and avoid the big fees for u-haul to refuel.

Vitali Shilyuk 
Rating:
5.0

Nice people

Jerry Skidmore 
Rating:
5.0

Customer did not leave a comment.

Charles Bethancourt 
Rating:
5.0

Everything was excellent

THOMAS SCHAEFFER 
Rating:
3.0

I got no assistance backing the trailer up or unhitching it. The clerk inside told me to check my email for a receipt. Nobody checked the trailer so I took pics.

Ken Plain 
Rating:
4.0

Sam is top notch with his rentals.....hands down!

Sheanan Givens 
Rating:
3.0

Customer did not leave a comment.

William Siler 
Rating:
5.0

Customer did not leave a comment.

william broome 
Rating:
2.0

Accept cash app as payment

Anna Webb 
Rating:
4.0

Not a thing

JAMES WILLIAMS 
Rating:
4.0

Customer did not leave a comment.

LEE GARRISON 
Rating:
5.0

Customer did not leave a comment.

Austin Stark 
Rating:
1.0

This is the worst experience anyone can get from this location..this location was a shame an disgrace for the uhaul company..a very unprofessional store attendant..bad language..also told me 1 thing an did something totally different..would absolutely not recommend this location to anyone..uhaul needs to confront this location for professional help..

MAX SMALL 
Rating:
3.0

Clerk was rude

jeannette quick 
Rating:
3.0

Actually charge what the customer is told instead of a higher rate.

amy creech 
Rating:
5.0

Customer did not leave a comment.

Guevara Guadalupe 
Rating:
5.0

Customer did not leave a comment.

gregory hines 
Rating:
5.0

The guy who helped me was professional and nice.

Steve Saunders 
Rating:
5.0

The guy at this location is always super friendly and extremely helpful and knowledgeable. It's always a pleasure to rent from him.

STEVE JOHNSON 
Rating:
5.0

Super easy pick up and drop off. Both parties were polite and helpful. 10/10 recommend

Heath Dills 
Rating:
5.0

Customer did not leave a comment.

Tyler Reinhardt 
Rating:
5.0

Customer did not leave a comment.

Michael Moyer 
Rating:
3.0

Customer did not leave a comment.

Harry Aniba 
Rating:
5.0

Customer did not leave a comment.

Nicole Burns 
Rating:
2.0

The ramp for our truck came off track and would not go back in. We needed this truck to move out of our rental property that day because our lease was up. We called the place and the gentleman on the phone was very abrupt and unhelpful. We ended up calling the 800 number for further assistance which was not very helpful either

Justin Leverette 
Rating:
5.0

Customer did not leave a comment.

alexander esquivel 
Rating:
3.0

Truck had chunks of dirt all over the floor in the back when I picked it up. Make sure it's cleaned out for the next customer please.

Ian Walsh 
Rating:
5.0

The lady at the desk was very nice

Jerry Skidmore 
Rating:
5.0

Customer did not leave a comment.

sarah ramsey 
Rating:
5.0

Customer did not leave a comment.

Peter Weinrich 
Rating:
5.0

Customer did not leave a comment.

Ron Souders 
Rating:
5.0

Helpful location people are 5 stars

Maria Demma 
Rating:
3.0

The truck was gross and needed some TLC.

Carla Huskey 
Rating:
4.0

Very friendly staff enjoyed working with everybody. Thank you for helping me accomplish my goals of getting my new home.

Jacklyn Mathis 
Rating:
4.0

dislike the fact you cannot use cash.

Michael Wynne 
Rating:
5.0

Customer did not leave a comment.

james waycaster 
Rating:
5.0

Customer did not leave a comment.

Rex Rhyne 
Rating:
4.0

The truck I had jerked very bad as if the transmission was about to go.

Kadidra Miller 
Rating:
5.0

Customer did not leave a comment.

Thomas Penalver 
Rating:
4.0

Customer did not leave a comment.

Cliff Flantell 
Rating:
5.0

Customer did not leave a comment.

TED OKEEFE 
Rating:
5.0

Sam was able to rectify an issue with my reservation that worked out perfect.

Scott Griscom 
Rating:
3.0

Customer did not leave a comment.

Kevin James 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top