Comentarios del cliente para Tobacco Outlet

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Tobacco Outlet

Grado total:

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Robert C.
Grado:

store smelled

Nicolas C.
Grado:

Use this location as the model. It always has a good selection of trucks and trailers and very helpful and courteous associates.

Kathy S.
Grado:

El cliente no dejó un comentario.

Keith A.
Grado:

Quick and easy transaction. Will definitely be back!

francisco R.
Grado:

El cliente no dejó un comentario.

Edwin B.
Grado:

Price is a ripped off . Went 70 mile cost 115.00 too high

Nicolas C.
Grado:

Great experience and customer service! Always has a good selection of trucks and trailers available.

Carly T.
Grado:

The uhaul we used in desperate need of new tires could not get traction. But I've used this location enough to know it's not common.

Cameron B.
Grado:

El cliente no dejó un comentario.

John S.
Grado:

I do not smoke and dislike tobacco stores but the service was fine and the staff member was friendly and helpful.

Wendy N.
Grado:

Uhaul has a system issue which caused my card to be charged for a hold on the rental. Due to the issue it did not reflect at pickup and I had to pay 100.00 cash deposit in order to take the rental which was already paid on my card through the mobile app for quick pickup. I spoke with uhaul twice regarding my issue and they stated at drop off I can advise the merchant my card has been held and for him to return the cash deposit and I can drop off with my mobile app. Before I could do that, the merchant checked me in and used my cash deposit resulting in me having to wait 3-5 business days to receive the 67.45 charges to my account. I am very frustrated as I always use Uhaul and this is such a disappointment. The merchant was not very nice to anyone in the store having issues and picking up the equipment. The other gentleman experienced the same issue and had to pay in cash for their rental and had a 400 hold on their account. I do not feel u should be penalized for a system issue in waiting for the release of the funds I was charged and honestly should be refunded my rental charges for all the issues and lack of customer service I received at the merchant.

Mark S.
Grado:

El cliente no dejó un comentario.

Derek S.
Grado:

El cliente no dejó un comentario.

Fernando M.
Grado:

Great service very quick and helpful thank you

Carroll R.
Grado:

Very helpful and friendly guy.. convenient location.. excellent service too.. new equipment too..

James L.
Grado:

El cliente no dejó un comentario.

Donald M.
Grado:

El cliente no dejó un comentario.

andrea P.
Grado:

Thank you for your excellent service

CHARLES P.
Grado:

Nice selection of vehicles. Easy and quick to rent vehicle just walking in the door with no reservation.

SANKET P.
Grado:

Nice people .friendly staff and very helpful.. will rent again

LAWANNA F.
Grado:

Everything was excellent. Sam was awesome and so was the U Haul employee was very pleasant and helpful.

ausarmaat R.
Grado:

N/A

Antonia C.
Grado:

1) My truck was not ready for me (put dolly and pads inside truck) and it was a bit of a confusing experience. 2) poorly lit outside facility; 3) parking lot is in poor condition. Despite all this, I would use them again and I think it is a popular location for UHAUL rentals. It was fairly quick to get in and out. Final comment: the younger generation there need to learn the business better from the older couple who runs it.

Westley P.
Grado:

This was a pretty Spartan drop off location. However, the person on duty behind the convenient store's register handled my turn-in so quickly that I have to say the entire experience was excellent.

Colin R.
Grado:

El cliente no dejó un comentario.

George M.
Grado:

Great experience

Duane I.
Grado:

El cliente no dejó un comentario.

John W.
Grado:

El cliente no dejó un comentario.

Ted O.
Grado:

El cliente no dejó un comentario.

Christina A.
Grado:

Check all the brake lights and make sure the truck is properly cleaned.

dennis Y.
Grado:

Make sure the unit is clean inside and out.

jannet L.
Grado:

Very nice clean place very nice people eat rental

George M.
Grado:

Very easy to work with.

George M.
Grado:

great

George M.
Grado:

I had no problems everything was great

Charles M.
Grado:

El cliente no dejó un comentario.

Walter O.
Grado:

First truck low on oil 2 qt asked for anther truck 1 qt down stopped and put one in when I fueled it up shouldn’t of had to

Chua M.
Grado:

The guy was really rude. Did not quite feel comfortable at all with my experience. Would not go again.

Kenneth H.
Grado:

El cliente no dejó un comentario.

francela B.
Grado:

None

James M.
Grado:

Check the gas gauge because it wasnt where the person said it was

bettina N.
Grado:

It was a good experience. I was nervous about the move. And he was very nice to me

richard T.
Grado:

Quoted a lot lower price than was charged, receipt was sent to e-mail account.

Erika H.
Grado:

El cliente no dejó un comentario.

STEPHEN V.
Grado:

El cliente no dejó un comentario.

JACK B.
Grado:

Easy return of trailer

Harry B.
Grado:

Through out the day on Sunday I received texts messages stating the truck was over due and it was turned in a day ahead of schedule.

Christiana O.
Grado:

He should have moving supplies readily available.

travis K.
Grado:

The person I spoke to, Sam, was excellent! Great experience and service. This is the second time using this location. I always recommend to others.

Robert O.
Grado:

El cliente no dejó un comentario.

cameron B.
Grado:

El cliente no dejó un comentario.

Anthony L.
Grado:

Charge ridiculous fees

Tim S.
Grado:

El cliente no dejó un comentario.

Joe R.
Grado:

Sam was very friendly and knowlegable on all details of your rental experience, streamlining the process nicely. Youre in and out in no time! Plus open on sunday!

Tim S.
Grado:

El cliente no dejó un comentario.

Valeria R.
Grado:

El cliente no dejó un comentario.

RONALD L.
Grado:

No problems, everything went smooth

susanne Z.
Grado:

El cliente no dejó un comentario.

Trent F.
Grado:

El cliente no dejó un comentario.

Henry H.
Grado:

No comment

Duane I.
Grado:

El cliente no dejó un comentario.

Adam M.
Grado:

Didnt get my recite just smart remarks

Janet M.
Grado:

The truck drove very good and the seats were very comfortable

Justin H.
Grado:

El cliente no dejó un comentario.

Brooklyn J.
Grado:

There was a homeless guy sleeping in the truck when we got it

Metin O.
Grado:

Sam is helpful.

Judith H.
Grado:

Terrible staff member who was not helpful or friendly at all. Tried to get trailer into the parking spot but lot was so tight there was no room to back it in. Employee told me to disconnect the trailer and wheel it by hand...I’m disabled and this was impossible for me. Told him I couldn’t at which time he charged me for being late which I wasn’t. I didn’t argue since I value my body more than $20. Sleezy guy and very unpleasant, I’d never choose to do business at Tobacco Outlet again. I wouldn’t want my business associated with someone who acts this way.

JASON M.
Grado:

No hassle, knows what there doing.

diana B.
Grado:

El cliente no dejó un comentario.

james D.
Grado:

Service was great.clean and neat truck. Will use again for sure. sam is the very good u haul guy.

Harold R.
Grado:

El cliente no dejó un comentario.

daniel O.
Grado:

El cliente no dejó un comentario.

willard S.
Grado:

Very nice guy with good service

shannon B.
Grado:

Where to start....I don't do reviews that often, but a wise man once told me, a happy customer will tell 10 friends about his experience, a pissed off customer will tell 100. So, here goes. I started my quote online, finished over the phone. This location had the size truck I thought we would be good with so I went and picked it up around 8 pm because the previous renter was late, which was fine, we were ready to start loading it. We get the truck home and open the back, little roaches, everywhere. I thought, well leta bomb it and try again in the morning. No luck, and I wasn't going to load it and have my entire household of stuff exposed to that. I called uhaul and explained the situation, and asked for an upgrade just to make the loading easier. They said ok and I headed back with the truck. I has also rented a tow dolly to save an extra trip since the move was almost 600 miles. I returned the truck, explaining the issue and not being ugly or anything. I told the guy, it happens and that I would make sure the next truck is good before leaving. He took it a bit personal I guess. He had said the other renter gets the truck every week and hauls recycling with it. I thought, well that's probably where the roaches came from. I told the guy I didn't blame him and the new truck was good so I went on about my day packing and loading. When we get ready to leave the next day, we start to load the dolly with the car, the new truck's trailer light connection was no good so we were going to use the pickup to tow it. Well we went to load it and we felt that the front of the car would be damaged and didn't want to chance it. I once again called uhaul and explained. They said return it and you should be able to get a refund. We returned it and were hurried along because he also ran a small convenience store. I called the next day because money had not been returned and they said the dolly was not showing returned. I called the local guy and he said he returned that morning which was a day after I returned it. Still seeing no money today, I chatted in and they said, the local store where you returned it, has the .67 cents they owe you. 67 cents?!?! For something I never even used, garbage. A complaint was filed and I am awaiting the resolution. Sorry for the long version but this is BS and needs to be seen and heard. Will update if they give me a real refund or not.

JOMAR T.
Grado:

Great service..

jack W.
Grado:

El cliente no dejó un comentario.

LYDIA L.
Grado:

El cliente no dejó un comentario.

Johannah T.
Grado:

The Owner of the store was so rude, Didn't have the truck ready and was using strong profanity language. About 6 customers in line and I had to wait until 9:45am to get the truck. The gas on the truck was very low at the time I rented it . Less than 3?

billy E.
Grado:

El cliente no dejó un comentario.

Jamie P.
Grado:

Hi Ken. I do not have any pictures. Plus Im still in shock it costed $66 dollars to go a total of 38 miles and only using the truck for about one hour and 20 mins. Just because its a Saturday. I will never rent UHAUL again. Jamie Parker Show quoted text

seneca S.
Grado:

El cliente no dejó un comentario.

Jon M.
Grado:

Attendant had problems with the Uhaul computer system and added considerable time to me being able to pick up the trailer.

Richard V.
Grado:

Awesome work

Arron D.
Grado:

El cliente no dejó un comentario.

connie H.
Grado:

El cliente no dejó un comentario.

Kevin W.
Grado:

Sam is a very good U-Haul representative.

novella M.
Grado:

Way too expensive. I paid 130.01 for 3 hours of use plus $18.00 gas.

Paul D.
Grado:

The location was about par for places to rent trucks. But calling it clean and inviting is a hard no. I really didn't much have an issue returning the trailer, but my whole experience could have been better.

Debbie H.
Grado:

Customer service on my uhaul return was excellent!

Douglas P.
Grado:

El cliente no dejó un comentario.

Jordan D.
Grado:

El cliente no dejó un comentario.

hayley R.
Grado:

Truck was full of dog hair, and cigarette ashes. Was told to ignore service engine light. customer service rep. Was a ride and disrpectful over all UHaul SUCKS

Jeffrey K.
Grado:

El cliente no dejó un comentario.

Joshua G.
Grado:

The gentleman who worked there, the main person, was awesome. A truly great guy and so incredibly helpful, he went above and beyond with all of the questions I asked. Please pass on my thanks!

Dawn B.
Grado:

Have the truck up front and ready. Did not like that I had to go find the truck on the lot.

EVERETTE R.
Grado:

El cliente no dejó un comentario.

randy D.
Grado:

El cliente no dejó un comentario.

Courtney H.
Grado:

El cliente no dejó un comentario.

Jeffrey L.
Grado:

El cliente no dejó un comentario.

DANIEL L.
Grado:

This location Manager is rude. Won’t install the stuff for You. I have to get My truck and trailer from the back. He was getting mad cause I ask for His help. Don’t recommend this place at all. This place is Making U-haul look bad. I will take My business else where next time.

No reviews have been submitted for this location.

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