Customer Reviews for TNT Storage
(U-Haul Neighborhood Dealer)

563 reviews

21810 Spruce Rd   Waynesville, MO 65583

(573) 433-3136

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: 10 am–2 pm

Services at this Location:

Contact Us

(573) 433-3136

21810 Spruce Rd
Waynesville, MO 65583

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: 10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Don’t allow everyone to park around the office, makes it difficult to maneuver the trailer when large personally owned vehicles are in the way.

David Mulcahy 
Rating:
5.0

Customer did not leave a comment.

Justin Howard 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Wilson 
Rating:
5.0

Customer did not leave a comment.

Tony Flores 
Rating:
4.0

The owner was pleasant and enjoyed our conversation even outside of the rental process. It was quick, easy and alleviated stress on a move that was already underway and challenging.

Keva Brown 
Rating:
4.0

Customer did not leave a comment.

Henry Pacos 
Rating:
5.0

Customer did not leave a comment.

Tom Crook 
Rating:
5.0

Easy and smooth.

Wade Allen 
Rating:
3.0

Took too long to get the key through the app and was freezing that morning (not their fault, U-Haul app leaves some things to be desired). Windshield wiper fluid was not full. Caused some windshield visibility issues while driving through snow in New Mexico when I ran out after only like 5 uses. Double check all your wiper fluids are topped off before renting please.

Jacinta Tolinos 
Rating:
5.0

Excellent service. Very friendly atmosphere.

Takesha Houff 
Rating:
3.0

Customer did not leave a comment.

Michael Burkhalter 
Rating:
4.0

Customer did not leave a comment.

lisa tonks 
Rating:
5.0

Claude was very helpful and friendly

May Lee 
Rating:
5.0

Customer did not leave a comment.

JIM SHAFER 
Rating:
4.0

Customer did not leave a comment.

morgan hall 
Rating:
5.0

Customer did not leave a comment.

JOSE RODRIGUEZ 
Rating:
5.0

They were very polite professional enjoy doing business with them would recommend them to everybody I will be a repeat customer this location

Joe Scaringello 
Rating:
5.0

You guys are good. Everything was easy and the vehicle was great. Thank you so much.

kelez velez 
Rating:
5.0

Customer did not leave a comment.

Carter Fondon 
Rating:
3.0

Customer did not leave a comment.

Paul Ritter 
Rating:
5.0

Customer did not leave a comment.

Marc Merves 
Rating:
5.0

The truck itself was a piece of junk, smelled like gas and wasn’t running right. The storage was more than adequate.

Logan Bowman 
Rating:
5.0

Make cash refunds available. When payment is cash you should get a cash refund. We was told we could get a check by mail. Still wondering about the check????

Preston Duncan 
Rating:
5.0

Customer did not leave a comment.

Corey White 
Rating:
5.0

U/K

james chrislock 
Rating:
3.0

Location was close to my house

CHRISTINA THOMPSON 
Rating:
5.0

great place to business with very nice yes I wood get people to to do what they need!

Stephen Richter 
Rating:
5.0

Drop off went smoothly. Thank you

Glenn helms 
Rating:
5.0

Trailers need jacks. Because the parking surface at this location is less than perfectly level it was nearly impossible to unhook the trailer from my truck. I had to leave and get a floor jack and then come back to unhook from the trailer. This is less than ideal.

Lucas Gibson 
Rating:
5.0

Customer did not leave a comment.

ROBERT SPENCER 
Rating:
5.0

Customer did not leave a comment.

Luis Gonzalez 
Rating:
5.0

I feel that trailers should be equipped with 7pin wiring connectors that match up with ALL current production trucks. One should not have to drive down the highway to another location in order to purchase a 7 pin to 4 pin connector just to have lights that are required by law to operate legally.

Lucas Gibson 
Rating:
5.0

Customer did not leave a comment.

daniel skidmore 
Rating:
5.0

N/A

Christian Ramos 
Rating:
5.0

Outstanding customer service and satisfaction.

william smith 
Rating:
5.0

Outstanding service and assistance.

william smith 
Rating:
5.0

Customer did not leave a comment.

margaret hafner 
Rating:
3.0

People were helpful and accommodating

Gail Williamson 
Rating:
5.0

Customer did not leave a comment.

Albert Simmons 
Rating:
5.0

The bentelman was very knowledgeable and very helpful. He went back to the office to get an additional 4 pin cable as my truck only had a 4 pin connector in the bed. He connected everything and i was one my way. Always have a good experience at this location.

Jack Strickland 
Rating:
5.0

Customer did not leave a comment.

Leroy Fleener 
Rating:
5.0

Customer did not leave a comment.

Ismael Dela Llana 
Rating:
5.0

Great service from the folks at TNT. This will be my go-to location for any future u-haul needs.

Charles Baxter 
Rating:
5.0

Customer did not leave a comment.

william allsion 
Rating:
4.0

Customer did not leave a comment.

Micah Pereza 
Rating:
5.0

Customer did not leave a comment.

Raymond Gilbert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madalyn Redding 
Rating:
4.0

The gentlemen on the front desk was super helpful, I was advice be the U-Haul 1800 number customer support that they will be open during the new year weekend and they were off. I ended 2 day on standby and he was able to call and coordinate with the U-Haul representative of the area and extend my truck rental for 2 extra days since they were off for the holidays weekend. So Kudos to Mr. Chris (U-Haul rep) and the front desk attendant. In the other hand we need to fix the communication issue between U-Haul and there partners. I should have not needed to waste 2 day waiting on a storage unit during the holidays, and freaking out about been late on the truck rental. for question call back at 530-933-1080.

Luis Gonzalez 
Rating:
1.0

Arrived at exactly 5pm and they were closed. Had to do a very long check out by phone or b charged more. If you are going to be closed, let us just drop it and make check out simpler, too slow.

Samantha Carson 
Rating:
5.0

Customer did not leave a comment.

Edward Garduno 
Rating:
5.0

Customer did not leave a comment.

Bart Knoch 
Rating:
5.0

Customer did not leave a comment.

Daniel Morris 
Rating:
3.0

N/A

David Mulcahy 
Rating:
4.0

Customer did not leave a comment.

LaToshia Webb 
Rating:
2.0

My stuff got stolen. Told by the owner, “oh that happens a lot, my cameras got struck by lightening. Went back 4 months later camera were still in their boxes!!! Owner is not trust worthy. Never go here!

PAULA HEWITT  |  Overall Experience 
Rating:
4.0

The gentleman that helped me was VERY helpful and very thorough. Made sure I had a good connection to the trailer and did a good inspection.

nicckolasvela vela 
Rating:
5.0

TNT storage is convenient and inexpensive. The staff here is courteous and friendly. I highly recommend them to anyone needing at storage unit or a Uhaul rental!!😉👍

WILBUR HUFFINGTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron Householder 
Rating:
5.0

Customer did not leave a comment.

Harlan Kefalas 
Rating:
5.0

Customer did not leave a comment.

susan borchardt  |  Overall Experience 
Rating:
3.0

Better communication about mileage

Amber Ciro 
Rating:
3.0

Make sure staff provided the closest drop off location to customers hometown if that's what they want and make sure their paperwork says that before they leave.

Haley Strader 
Rating:
5.0

Excellent customer service! Claude is an awesome customer service representative!

Curtis Mitchell 
Rating:
4.0

Customer did not leave a comment.

Matthew Hall 
Rating:
5.0

Customer did not leave a comment.

Matthew Neely 
Rating:
3.0

Customer did not leave a comment.

Kevin Slavin 
Rating:
5.0

Customer did not leave a comment.

THOMAS WINK 
Rating:
5.0

Customer did not leave a comment.

Paige Lewis 
Rating:
5.0

Customer did not leave a comment.

susan borchardt 
Rating:
5.0

Customer did not leave a comment.

DELBERT VONVOLKENBURG 
Rating:
3.0

Customer service was great! The only issue was the registration system would not scan the back of my license and had to be manually entered.

Tony Rodrigues 
Rating:
5.0

The man running this location was very customer friendly and very helpful.

TROY MICHELS 
Rating:
5.0

Customer did not leave a comment.

GERALD VANDERFIN 
Rating:
5.0

Customer did not leave a comment.

Jonathan Dominguez 
Rating:
5.0

I was charged FOUR months of rent upon moving in. When I called to ask for an explanation, no one answered. I left a voicemail and my call wasn’t returned. Luckily my credit card company took care of it and I was only charged one month. Additionally, when I moved in I was told my unit was “accidentally” rented out and online reservations are no longer valid. I was “lucky” and got the “only” unit left which was not by the office and didn’t seem secure in the least! There’s not gated access and anyone can come and go as they please. I would NOT recommend them to anyone.

JOSHUA MOSER  |  Overall Experience 
Rating:
5.0

Location is excellent. Uhaul app is NOT. Worked, didnt work. No transfer of reservation data to the site. No excuse in this day why its an avg app. Do the work, make it better.

Anthony Zabek 
Rating:
5.0

Customer did not leave a comment.

michael baker 
Rating:
5.0

Customer did not leave a comment.

jeffrey samson 
Rating:
5.0

Customer did not leave a comment.

Trenton Stephenson 
Rating:
5.0

Customer did not leave a comment.

Ryan Rush 
Rating:
5.0

The attendant that assisted us was very nice and helpful.

Joseph Canter 
Rating:
1.0

1) the location gave me an auto transport with a broken tiedown strap. They then used a cheap ratchet strap to try and fix it and I ended up having to buy a heavy duty one to securely tie down the car 2) The location changed my drop off location without telling me. I had already reserved the drop off location closest to my new home and they changed it to one 30 minutes away.

Thomas Harris 
Rating:
5.0

Customer did not leave a comment.

John Pack 
Rating:
5.0

Customer did not leave a comment.

Connor Long 
Rating:
5.0

Perfect place!!! Great customer service!!!

Rafael Espindola 
Rating:
5.0

More of a UHaul issue I think, even though I checked in online, supplied pics of my license, and paid for the reservation; it seems like it takes an excessive amount of clicks to complete the reservation at the pick up site. For a simple trailer rental, I should be able to walk in, get my assigned trailer, and head to the pick up point. The people at the site are great, this is no reflection on them and their cheerful service. I suspect Uhaul could do better on their software.

Jamie Stdennis 
Rating:
5.0

Everything was perfect.

AMBER HOLMES 
Rating:
5.0

Customer did not leave a comment.

April Stroup  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

APRIL STROUP 
Rating:
1.0

I was overcharged

AARON SCOTT MCLEOD 
Rating:
5.0

We have used this storage facility for nearly 3 years and never had a problem with security, etc. The staff have been more than helpful. Would definitely use them in the future.

Carrie William Herrmann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edrico Contreras 
Rating:
5.0

Customer did not leave a comment.

JESSICA GOSS 
Rating:
5.0

Customer did not leave a comment.

THOMAS LAZZARINI 
Rating:
5.0

There is nothing I can think of. The owner of the rental location was very personable and helpful. Great Experience!

TROY MICHELS 
Rating:
5.0

Not a thing!! Best U-haul location I have ever dealt with. THE BEST.

JOSEPH DANTIN 
Rating:
5.0

Customer did not leave a comment.

JOSEPH GERALD TINDER 
Rating:
5.0

Customer did not leave a comment.

DADRIAN BRADLEY 
Rating:
5.0

Nothing, great people to work with, no problems with the equipment. Thanks

JAMES COONROD 
Rating:
5.0

Trailer had some mud on the tires, footprints in the bay and regular road grime but other than that very nice.

THOMAS SILLS 
Rating:
5.0

Best customer service one could ask for! Will definitely use this location again and refer others!

APRIL BOSKET 
Rating:
5.0

Everything was perfect

ALEXANDER JOHNSTON 
Rating:
5.0

the guy was helpful and friendly.

GERARDO FIGUEROA 
Rating:
5.0

Customer did not leave a comment.

Mickey Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nick Ayres 
Rating:
3.0

Confirm if the uhaul has been paid online before charging again on your end to avoid double charges

Jeric Dapat 
Rating:
5.0

Customer did not leave a comment.

TIYOHN THOMAS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIAM DORLAC 
Rating:
4.0

Customer did not leave a comment.

MONA EDDINGS 
Rating:
5.0

We had a unit for almost 2 years. Our auto pay debit card on file expired and the owner called asking if everything was ok. I apologized and updated the information. He could have just closed our account, sold our stuff, but he was so nice about it and was concerned if we were ok! I would recommend T-N-T every time!!

CHRYSTAL Santos  |  Overall Experience 
Rating:
5.0

Great storage - no issues

stephanie homeyer  |  Overall Experience 
Rating:
5.0

Great place. Easy access.

Brian Hough  |  Overall Experience 
Rating:
5.0

The facility is rat infested, needs to be sprayed to keep critters away.

Valerie Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN LARSEN  |  Overall Experience 
Rating:
5.0

Very nice people, I enjoyed my year that I used there storage.

Daniel Behling  |  Overall Experience 
Rating:
1.0

owner did not honor one month free rental, which caused a big issue.

Paige Wever  |  Reservation 
Rating:
5.0

Excellent customer service.

Robin Carpenter  |  Reservation 
Rating:
3.0

The gentleman at the office was very helpful. U-Haul was not helpful whatsoever and allowed me to reserve a unit online that doesn't exist or is not available at the facility.

Jocelyn Claudio-Hite  |  Reservation 
Rating:
2.0

Unfortunately, after we had made an online reservation, we had to wait until 3:00pm for the owner to open the facility (whose hours are posted as open at 9 am) and then tell us he had no availability.

Jimmy Dau  |  Reservation 
Rating:
5.0

Friendly staff and was able to get everything signed up quickly.

Rachel Sadler  |  Reservation 
Rating:
5.0

The facilities and grounds are clean and well kept. The customer service was amazing. The owner is kind, helpful, and made the process easy.

Nola Wadley  |  Reservation 
Rating:
5.0

Very professional.

tiyohn Thomas  |  Reservation 
Rating:
4.0

Very friendly helpful service will begin moving stuff in all this week.

DIANA MOREDOCK  |  Reservation 
Rating:
4.0

Very helpful!

Bradley Beal  |  Reservation 
Rating:
5.0

Love that we were able to do everything online. Even though we didn't end up needing a storage unit it was nice to handle everything from home.

jacqueline vantress  |  Reservation 
Rating:
5.0

The Staff is very friendly and gives great customer service.

Janis Chaffee  |  Overall Experience 
Rating:
5.0

Very good experience!

Al & Evelyn Mattison  |  Overall Experience 
Rating:
3.0

They added a month extra to my bill. when we closed the unit. I have still not received one month payment back. Crawshaw 573-774-5222 Leave a message please.

Sherrie Crawshaw  |  Overall Experience 
Rating:
5.0

Great staff and facility

Mike Siegel  |  Overall Experience 
Rating:
5.0

Tim was very helpful with our storage experience, helping us get into the unit and with getting our motorcycle out of the trailer. Very happy with this place!

Rob MANNING  |  Reservation 
Rating:
5.0

Excellent

Butch O'Rieley  |  Overall Experience 
Rating:
5.0

I had a great experience with this facility. Everytime I need it something or help, it was always provided to me. Great staff, very friendly and helpful.

Henry Romero  |  Overall Experience 
Rating:
5.0

Friendly staff and clean buildings

Tracie Bacon  |  Overall Experience 
Rating:
5.0

The customer service was excellent. The receptionist that I worked with was very accommodating and helpful. 5/5 Excellent!

DANIEL MADAYAG  |  First Impressions 
Rating:
4.0

Move in was easy and we had no problems. Staff was friendly and easy to work with as well.

Privacy Request  |  First Impressions 
Rating:
5.0

Clean Storage Units, Friendly Service. Would use again.

Privacy Request  |  First Impressions 
Rating:
5.0

Storage unit is very clean and love that it is under 24 hour surveillance. Owners are extremely nice. Love it!

Privacy Request  |  First Impressions 
Rating:
3.0

I have no comment.

Privacy Request  |  First Impressions 
Rating:
3.0

Our plans changed so we no longer needed the storage.

Privacy Request  |  First Impressions 
Rating:
5.0

Customer service was excellent. Facilities were very well maintained. Only complaint but it shouldn`t be a show stopper, is the cramp area between the buildings in which individual units are housed.

Privacy Request  |  First Impressions 
Rating:
5.0

Excellent

Privacy Request  |  First Impressions 
Rating:
4.0

Everything was wonderful very helpful

Privacy Request  |  First Impressions 
Rating:
4.0

Very clean, nice customer service, within reasonable distance from Ft Leonard Wood. Would definitely use this storage facility again!

Privacy Request  |  First Impressions 
Rating:
5.0

Clean, secure and family owned.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

Back
To Top