Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don’t allow everyone to park around the office, makes it difficult to maneuver the trailer when large personally owned vehicles are in the way.
David Mulcahy
Rating:
5.0
Customer did not leave a comment.
Justin Howard
Rating:
5.0
Customer did not leave a comment.
Nathaniel Wilson
Rating:
5.0
Customer did not leave a comment.
Tony Flores
Rating:
4.0
The owner was pleasant and enjoyed our conversation even outside of the rental process. It was quick, easy and alleviated stress on a move that was already underway and challenging.
Keva Brown
Rating:
4.0
Customer did not leave a comment.
Henry Pacos
Rating:
5.0
Customer did not leave a comment.
Tom Crook
Rating:
5.0
Easy and smooth.
Wade Allen
Rating:
3.0
Took too long to get the key through the app and was freezing that morning (not their fault, U-Haul app leaves some things to be desired). Windshield wiper fluid was not full. Caused some windshield visibility issues while driving through snow in New Mexico when I ran out after only like 5 uses. Double check all your wiper fluids are topped off before renting please.
Jacinta Tolinos
Rating:
5.0
Excellent service. Very friendly atmosphere.
Takesha Houff
Rating:
3.0
Customer did not leave a comment.
Michael Burkhalter
Rating:
4.0
Customer did not leave a comment.
lisa tonks
Rating:
5.0
Claude was very helpful and friendly
May Lee
Rating:
5.0
Customer did not leave a comment.
JIM SHAFER
Rating:
4.0
Customer did not leave a comment.
morgan hall
Rating:
5.0
Customer did not leave a comment.
JOSE RODRIGUEZ
Rating:
5.0
They were very polite professional enjoy doing business with them would recommend them to everybody I will be a repeat customer this location
Joe Scaringello
Rating:
5.0
You guys are good. Everything was easy and the vehicle was great. Thank you so much.
kelez velez
Rating:
5.0
Customer did not leave a comment.
Carter Fondon
Rating:
3.0
Customer did not leave a comment.
Paul Ritter
Rating:
5.0
Customer did not leave a comment.
Marc Merves
Rating:
5.0
The truck itself was a piece of junk, smelled like gas and wasn’t running right.
The storage was more than adequate.
Logan Bowman
Rating:
5.0
Make cash refunds available. When payment is cash you should get a cash refund. We was told we could get a check by mail. Still wondering about the check????
Preston Duncan
Rating:
5.0
Customer did not leave a comment.
Corey White
Rating:
5.0
U/K
james chrislock
Rating:
3.0
Location was close to my house
CHRISTINA THOMPSON
Rating:
5.0
great place to business with very nice yes I wood get people to to do what they need!
Stephen Richter
Rating:
5.0
Drop off went smoothly. Thank you
Glenn helms
Rating:
5.0
Trailers need jacks. Because the parking surface at this location is less than perfectly level it was nearly impossible to unhook the trailer from my truck. I had to leave and get a floor jack and then come back to unhook from the trailer. This is less than ideal.
Lucas Gibson
Rating:
5.0
Customer did not leave a comment.
ROBERT SPENCER
Rating:
5.0
Customer did not leave a comment.
Luis Gonzalez
Rating:
5.0
I feel that trailers should be equipped with 7pin wiring connectors that match up with ALL current production trucks. One should not have to drive down the highway to another location in order to purchase a 7 pin to 4 pin connector just to have lights that are required by law to operate legally.
Lucas Gibson
Rating:
5.0
Customer did not leave a comment.
daniel skidmore
Rating:
5.0
N/A
Christian Ramos
Rating:
5.0
Outstanding customer service and satisfaction.
william smith
Rating:
5.0
Outstanding service and assistance.
william smith
Rating:
5.0
Customer did not leave a comment.
margaret hafner
Rating:
3.0
People were helpful and accommodating
Gail Williamson
Rating:
5.0
Customer did not leave a comment.
Albert Simmons
Rating:
5.0
The bentelman was very knowledgeable and very helpful. He went back to the office to get an additional 4 pin cable as my truck only had a 4 pin connector in the bed. He connected everything and i was one my way. Always have a good experience at this location.
Jack Strickland
Rating:
5.0
Customer did not leave a comment.
Leroy Fleener
Rating:
5.0
Customer did not leave a comment.
Ismael Dela Llana
Rating:
5.0
Great service from the folks at TNT. This will be my go-to location for any future u-haul needs.
Charles Baxter
Rating:
5.0
Customer did not leave a comment.
william allsion
Rating:
4.0
Customer did not leave a comment.
Micah Pereza
Rating:
5.0
Customer did not leave a comment.
Raymond Gilbert
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Madalyn Redding
Rating:
4.0
The gentlemen on the front desk was super helpful, I was advice be the U-Haul 1800 number customer support that they will be open during the new year weekend and they were off. I ended 2 day on standby and he was able to call and coordinate with the U-Haul representative of the area and extend my truck rental for 2 extra days since they were off for the holidays weekend. So Kudos to Mr. Chris (U-Haul rep) and the front desk attendant.
In the other hand we need to fix the communication issue between U-Haul and there partners. I should have not needed to waste 2 day waiting on a storage unit during the holidays, and freaking out about been late on the truck rental. for question call back at 530-933-1080.
Luis Gonzalez
Rating:
1.0
Arrived at exactly 5pm and they were closed. Had to do a very long check out by phone or b charged more. If you are going to be closed, let us just drop it and make check out simpler, too slow.
Samantha Carson
Rating:
5.0
Customer did not leave a comment.
Edward Garduno
Rating:
5.0
Customer did not leave a comment.
Bart Knoch
Rating:
5.0
Customer did not leave a comment.
Daniel Morris
Rating:
3.0
N/A
David Mulcahy
Rating:
4.0
Customer did not leave a comment.
LaToshia Webb
Rating:
2.0
My stuff got stolen. Told by the owner, “oh that happens a lot, my cameras got struck by lightening. Went back 4 months later camera were still in their boxes!!! Owner is not trust worthy. Never go here!
PAULA HEWITT
|
Overall Experience
Rating:
4.0
The gentleman that helped me was VERY helpful and very thorough. Made sure I had a good connection to the trailer and did a good inspection.
nicckolasvela vela
Rating:
5.0
TNT storage is convenient and inexpensive. The staff here is courteous and friendly. I highly recommend them to anyone needing at storage unit or a Uhaul rental!!😉👍
WILBUR HUFFINGTON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aaron Householder
Rating:
5.0
Customer did not leave a comment.
Harlan Kefalas
Rating:
5.0
Customer did not leave a comment.
susan borchardt
|
Overall Experience
Rating:
3.0
Better communication about mileage
Amber Ciro
Rating:
3.0
Make sure staff provided the closest drop off location to customers hometown if that's what they want and make sure their paperwork says that before they leave.
Haley Strader
Rating:
5.0
Excellent customer service! Claude is an awesome customer service representative!
Curtis Mitchell
Rating:
4.0
Customer did not leave a comment.
Matthew Hall
Rating:
5.0
Customer did not leave a comment.
Matthew Neely
Rating:
3.0
Customer did not leave a comment.
Kevin Slavin
Rating:
5.0
Customer did not leave a comment.
THOMAS WINK
Rating:
5.0
Customer did not leave a comment.
Paige Lewis
Rating:
5.0
Customer did not leave a comment.
susan borchardt
Rating:
5.0
Customer did not leave a comment.
DELBERT VONVOLKENBURG
Rating:
3.0
Customer service was great! The only issue was the registration system would not scan the back of my license and had to be manually entered.
Tony Rodrigues
Rating:
5.0
The man running this location was very customer friendly and very helpful.
TROY MICHELS
Rating:
5.0
Customer did not leave a comment.
GERALD VANDERFIN
Rating:
5.0
Customer did not leave a comment.
Jonathan Dominguez
Rating:
5.0
I was charged FOUR months of rent upon moving in. When I called to ask for an explanation, no one answered. I left a voicemail and my call wasn’t returned. Luckily my credit card company took care of it and I was only charged one month. Additionally, when I moved in I was told my unit was “accidentally” rented out and online reservations are no longer valid. I was “lucky” and got the “only” unit left which was not by the office and didn’t seem secure in the least! There’s not gated access and anyone can come and go as they please. I would NOT recommend them to anyone.
JOSHUA MOSER
|
Overall Experience
Rating:
5.0
Location is excellent. Uhaul app is NOT. Worked, didnt work. No transfer of reservation data to the site. No excuse in this day why its an avg app. Do the work, make it better.
Anthony Zabek
Rating:
5.0
Customer did not leave a comment.
michael baker
Rating:
5.0
Customer did not leave a comment.
jeffrey samson
Rating:
5.0
Customer did not leave a comment.
Trenton Stephenson
Rating:
5.0
Customer did not leave a comment.
Ryan Rush
Rating:
5.0
The attendant that assisted us was very nice and helpful.
Joseph Canter
Rating:
1.0
1) the location gave me an auto transport with a broken tiedown strap. They then used a cheap ratchet strap to try and fix it and I ended up having to buy a heavy duty one to securely tie down the car
2) The location changed my drop off location without telling me. I had already reserved the drop off location closest to my new home and they changed it to one 30 minutes away.
Thomas Harris
Rating:
5.0
Customer did not leave a comment.
John Pack
Rating:
5.0
Customer did not leave a comment.
Connor Long
Rating:
5.0
Perfect place!!! Great customer service!!!
Rafael Espindola
Rating:
5.0
More of a UHaul issue I think, even though I checked in online, supplied pics of my license, and paid for the reservation; it seems like it takes an excessive amount of clicks to complete the reservation at the pick up site. For a simple trailer rental, I should be able to walk in, get my assigned trailer, and head to the pick up point.
The people at the site are great, this is no reflection on them and their cheerful service. I suspect Uhaul could do better on their software.
Jamie Stdennis
Rating:
5.0
Everything was perfect.
AMBER HOLMES
Rating:
5.0
Customer did not leave a comment.
April Stroup
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
APRIL STROUP
Rating:
1.0
I was overcharged
AARON SCOTT MCLEOD
Rating:
5.0
We have used this storage facility for nearly 3 years and never had a problem with security, etc. The staff have been more than helpful. Would definitely use them in the future.
Carrie William Herrmann
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edrico Contreras
Rating:
5.0
Customer did not leave a comment.
JESSICA GOSS
Rating:
5.0
Customer did not leave a comment.
THOMAS LAZZARINI
Rating:
5.0
There is nothing I can think of. The owner of the rental location was very personable and helpful. Great Experience!
TROY MICHELS
Rating:
5.0
Not a thing!! Best U-haul location I have ever dealt with. THE BEST.
JOSEPH DANTIN
Rating:
5.0
Customer did not leave a comment.
JOSEPH GERALD TINDER
Rating:
5.0
Customer did not leave a comment.
DADRIAN BRADLEY
Rating:
5.0
Nothing, great people to work with, no problems with the equipment. Thanks
JAMES COONROD
Rating:
5.0
Trailer had some mud on the tires, footprints in the bay and regular road grime but other than that very nice.
THOMAS SILLS
Rating:
5.0
Best customer service one could ask for! Will definitely use this location again and refer others!
APRIL BOSKET
Rating:
5.0
Everything was perfect
ALEXANDER JOHNSTON
Rating:
5.0
the guy was helpful and friendly.
GERARDO FIGUEROA
Rating:
5.0
Customer did not leave a comment.
Mickey Hill
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nick Ayres
Rating:
3.0
Confirm if the uhaul has been paid online before charging again on your end to avoid double charges
Jeric Dapat
Rating:
5.0
Customer did not leave a comment.
TIYOHN THOMAS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
WILLIAM DORLAC
Rating:
4.0
Customer did not leave a comment.
MONA EDDINGS
Rating:
5.0
We had a unit for almost 2 years. Our auto pay debit card on file expired and the owner called asking if everything was ok. I apologized and updated the information. He could have just closed our account, sold our stuff, but he was so nice about it and was concerned if we were ok! I would recommend T-N-T every time!!
CHRYSTAL Santos
|
Overall Experience
Rating:
5.0
Great storage - no issues
stephanie homeyer
|
Overall Experience
Rating:
5.0
Great place. Easy access.
Brian Hough
|
Overall Experience
Rating:
5.0
The facility is rat infested, needs to be sprayed to keep critters away.
Valerie Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEVIN LARSEN
|
Overall Experience
Rating:
5.0
Very nice people, I enjoyed my year that I used there storage.
Daniel Behling
|
Overall Experience
Rating:
1.0
owner did not honor one month free rental, which caused a big issue.
Paige Wever
|
Reservation
Rating:
5.0
Excellent customer service.
Robin Carpenter
|
Reservation
Rating:
3.0
The gentleman at the office was very helpful. U-Haul was not helpful whatsoever and allowed me to reserve a unit online that doesn't exist or is not available at the facility.
Jocelyn Claudio-Hite
|
Reservation
Rating:
2.0
Unfortunately, after we had made an online reservation, we had to wait until 3:00pm for the owner to open the facility (whose hours are posted as open at 9 am) and then tell us he had no availability.
Jimmy Dau
|
Reservation
Rating:
5.0
Friendly staff and was able to get everything signed up quickly.
Rachel Sadler
|
Reservation
Rating:
5.0
The facilities and grounds are clean and well kept. The customer service was amazing. The owner is kind, helpful, and made the process easy.
Nola Wadley
|
Reservation
Rating:
5.0
Very professional.
tiyohn Thomas
|
Reservation
Rating:
4.0
Very friendly helpful service will begin moving stuff in all this week.
DIANA MOREDOCK
|
Reservation
Rating:
4.0
Very helpful!
Bradley Beal
|
Reservation
Rating:
5.0
Love that we were able to do everything online. Even though we didn't end up needing a storage unit it was nice to handle everything from home.
jacqueline vantress
|
Reservation
Rating:
5.0
The Staff is very friendly and gives great customer service.
Janis Chaffee
|
Overall Experience
Rating:
5.0
Very good experience!
Al & Evelyn Mattison
|
Overall Experience
Rating:
3.0
They added a month extra to my bill. when we closed the unit. I have still not received one month payment back.
Crawshaw
573-774-5222 Leave a message please.
Sherrie Crawshaw
|
Overall Experience
Rating:
5.0
Great staff and facility
Mike Siegel
|
Overall Experience
Rating:
5.0
Tim was very helpful with our storage experience, helping us get into the unit and with getting our motorcycle out of the trailer. Very happy with this place!
Rob MANNING
|
Reservation
Rating:
5.0
Excellent
Butch O'Rieley
|
Overall Experience
Rating:
5.0
I had a great experience with this facility. Everytime I need it something or help, it was always provided to me. Great staff, very friendly and helpful.
Henry Romero
|
Overall Experience
Rating:
5.0
Friendly staff and clean buildings
Tracie Bacon
|
Overall Experience
Rating:
5.0
The customer service was excellent. The receptionist that I worked with was very accommodating and helpful.
5/5 Excellent!
DANIEL MADAYAG
|
First Impressions
Rating:
4.0
Move in was easy and we had no problems. Staff was friendly and easy to work with as well.
Privacy Request
|
First Impressions
Rating:
5.0
Clean Storage Units, Friendly Service. Would use again.
Privacy Request
|
First Impressions
Rating:
5.0
Storage unit is very clean and love that it is under 24 hour surveillance. Owners are extremely nice. Love it!
Privacy Request
|
First Impressions
Rating:
3.0
I have no comment.
Privacy Request
|
First Impressions
Rating:
3.0
Our plans changed so we no longer needed the storage.
Privacy Request
|
First Impressions
Rating:
5.0
Customer service was excellent. Facilities were very well maintained. Only complaint but it shouldn`t be a show stopper, is the cramp area between the buildings in which individual units are housed.
Privacy Request
|
First Impressions
Rating:
5.0
Excellent
Privacy Request
|
First Impressions
Rating:
4.0
Everything was wonderful very helpful
Privacy Request
|
First Impressions
Rating:
4.0
Very clean, nice customer service, within reasonable distance from Ft Leonard Wood. Would definitely use this storage facility again!