I made the reservation but there was a problem as my husband came to pick up. Maybe a second name?Tracy L.
Customer Reviews for TLC Storage
(U-Haul Neighborhood Dealer)
Satsuma, AL 36572
Servicios en esta ubicación:
- Lunes8:30 a. m. - 4:30 p. m.
- Martes8:30 a. m. - 2 p. m.
- Jueves8:30 a. m. - 2 p. m.
- Viernes8:30 a. m. - 4:30 p. m.
- Sábado8:30 a. m. - 12:30 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Fast and easy pickup and drop offTammitha B.
Excel ly hospitality and customer service with a smile!Patricia J.
Only issue was the truck size reserved was not availableDavid S.
The lady there was extremely friendly and caring. Great customer service!Donald R.
El cliente no dejó un comentario.Adrian E.
El cliente no dejó un comentario.Jeffrey W.
El cliente no dejó un comentario.Duvon C.
the lady was great . but when i asked do i need to check the tires she said that her person had just did them i did not bother . just a very few miles down the road after i nearly wrecked my truck and your trailer found the tires to have 65 LBS of air in them . this is not acceptable . and don't rent a trailer as 5 ft. that is 4 ft. 9 in.Sonny J.
When I turned in the truck, it was raining fairly hard, and the parking area was covered in water 1"-4" deep. This is VERY UNSATISFACTORY! Maybe a ditch was clogged but that is a serious condition since we are entering the worst part of hurricane season down here on the Gulf Coast.sanford F.
Diane is wonderful as always. Love working with her at this location.Troy H.
Nothing. Great service, I use this location anytime I need a truck or trailer rental.Curtis M.
El cliente no dejó un comentario.charlette H.
Nothing, the experience was perfect!Leslie T.
El cliente no dejó un comentario.Corey S.
El cliente no dejó un comentario.Mark C.
El cliente no dejó un comentario.Alex C.
El cliente no dejó un comentario.Brandon H.
El cliente no dejó un comentario.Austin P.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.William S.
I wish they were open later on Saturday, but I understand.vince D.
El cliente no dejó un comentario.PATRICK K.
From start to finish, Ms. Diane wat your Satuma location was very informative & a joy to work with during my rental process of the Uhaul truck. Thanks for a great experience Ms. Diane!Vicky S.
El cliente no dejó un comentario.ADAM G.
El cliente no dejó un comentario.Stephanie D.
The agent was very polite and helpful. We were renting a trailer to haul some things to decorate for a funeral/Celebration of life service. She got us in and out quickly but professionally.Diane S.
El cliente no dejó un comentario.DANIEL H.
Diane was GREAT! She understands the stresses of moving and persuaded us to get an extra day. That was a blessing in disguise because we certainly needed that extra day to load up the house. She also made sure that the cab was clean and we had all the supplies we needed and ordered. We are very grateful for all her services!Wan S.
Diane was GREAT! She understands the stress of moving and allowed us to pick up the auto transport on the day she was off! She had moved the trailer to the edge of the pavement so that it would be an easy and quick hitch to the truck. We were hitched up very quickly! Diane made our move a little less stressful snd we are very grateful for her services!Wan S.
Everything and everyone was so nice don't change anythingWILLIE J.
it wasn't your problem, but I kept loosing the server connection and it took almost an hour to get the truckJoseph D.
El cliente no dejó un comentario.David S.
This store was helpful and kind, will recommend them to anyone who needs to get a U-Haul.PAUL L.
Best customer service I have ever experienced. The truck was the best.Katherine T.
Contact your customers when the pick up location doesn't have the vehicle they've reserved. Find a better way to verify someone.Ryan C.
Truck had not been washed in a whileDaniel D.
Easy, no hassle no wait!Raphaella A.
El cliente no dejó un comentario.MARK B.
El cliente no dejó un comentario.KATHERINE T.
El cliente no dejó un comentario.WILLIAM G.
El cliente no dejó un comentario.JERRY C.
Keep the great customer service that was provided to me going.Georgia A.
A great place for storage!Marilyn L. | Overall Experience
Great service at the Satsuma location. The lady was very knowledgeable and nice.Vicky S.
Mrs. Curtis does great job. I have used her several times. I highly recommend. Ken TuggleKen T.
El cliente no dejó un comentario.Marty A.
Charged for SafeMove Coverage... Could not move past this part of the check in process without saying yesJohn S.
Just keep doing what you're doing everything was great.Ben C.
They are always friendly here.Brian D.
Most Excellent service.Steven T.
El cliente no dejó un comentario.Lee P.
Great customer representative!ZULEMA R.
There is nothing to improve at this location. The lady there was very helpful. Best U-Haul experience that I have ever had.Ross R.
El cliente no dejó un comentario.ERIC H.
El cliente no dejó un comentario.Nathan C.
Staff was amazing. Easy in and out. Great experience and I will rent again from them.Douglas H.
El cliente no dejó un comentario.DOUGLAS H.
El cliente no dejó un comentario.Allan A.
El cliente no dejó un comentario.Carmen G.
Perfect drop offDEBORAH B.
Very professional and friendlySTEVE D.
Dianne was so helpful and friendly, a pleasure to deal with. Best experience I have ever had with Uhaul, can't speak highly enough about this establishment.AUSTIN G.
El cliente no dejó un comentario.Maria R.
El cliente no dejó un comentario.William W.
El cliente no dejó un comentario.Phyllis B.
This was one of the most wonderful experiences I've had with renting U-Haul equipmentDARREN A.
Everything was great.Christopher P.
The staff went above and beyond being just courteous but extremely helpful. I recommend this location and will be returning whenever I require another move.Patricia J.
El cliente no dejó un comentario.Charles B.
Best service! Friendly and very helpful. Highly recommend.Michael S.
El cliente no dejó un comentario.Charles B.
Owners were very helpful and made sure I had the right trailer and equipment.Troy E.
Very friendly and helpful!!Doug P.
You're the best!Steven T.
The lady at the front counter was very friendly and helpful. The man who helped hook up the trailer to our truck was friendly and helpful too.Robin R.
Wonderful lady to work with. made me feel secure about renting a uhaul. Would recommend these kind wonderful people again and again. Cute dog greeted me at the door.... Awesome experience. Thank you for making my move so easy.Martha P.
The service We received was outstanding!! Just keep doing what your already doing. They were very friendly, courteous and professional!! I would recommend them to my family and friends!!Robert L.
Diane is a very nice and sweet lady. Very happy with my experience there.Tim J.
El cliente no dejó un comentario.Gregory G.
El cliente no dejó un comentario.Michael E.
El cliente no dejó un comentario.Sheryl B.
El cliente no dejó un comentario.CELESTE H.
El cliente no dejó un comentario.Ben H.
El cliente no dejó un comentario.Jonathan H.
This is about the 5th or 6th time renting from them. Won't rent anywhere else. Always so helpful and accommodating! Best UHaul distributor I've ever used! Many Thanks!!William V.
El cliente no dejó un comentario.Will G.
I would have rated above average. However, we were given wrong information at the counter in regards to drop off. We were told that we were allowed to drop off at any location. We chose our location. Thought I we were good to go. We weren't made aware that the link that was sent to us via text was to be used for drop off. We thought it was just our receipt. Anyway, in the end I had to call Uhaul upon discovering the text was not just a receipt, but a means to for drop off procedure. Let me also say that previous to all this on the day before our desired pick up and it's location we were notified our pick up location was 30 mins away because our desired location didn't have our desired sized truck. We called customer service who made it right and gave us an extra day if service. We went to pick up the truck at given location and used GPS link provided via text which took us to what I thought was the right location, however she had no information on our reservation. They also DID NOT have our desired sized truck. She made it right by giving us another extra day, 100 free miles. (we never received) Which we knew weren't going to use and the only sized truck on the lot, a 26'. We only needed a 10 â€˜. Now, we've leased two trucks in less than a month and each time it's been a less then perfect experience. We have rented another truck this weekend from y'all and are hoping that'll be better than the several experiences we've had with Uhaul. Don't make me tell you about the time our movers never showed up. Left us with a very bitter taste in our mouth on that one because we went through Uhaul for the first time and hired them through Uhaul. Hoping the movers we hired through you this time will be better than last!Terry C.
Excellent service and consideration to my stressful move. Diane was down home good people. Gene McDonald Skopos Electric,LLTommy M.
El cliente no dejó un comentario.Maurice P.
El cliente no dejó un comentario.Travis K.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.Gary K.
El cliente no dejó un comentario.Susan H.
El cliente no dejó un comentario.Joshua S.
El cliente no dejó un comentario.Scott C.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.Erica J.
Service was excellent! Fast , friendly and very easy process.Michael B.
El cliente no dejó un comentario.Randel W.
Great people to deal withJames R. | Overall Experience
Awesome people to deal withjames r. | Overall Experience
Very friendly, helpful people run this business! I would recommend TLC to any of my friends or family!CHRIS & COREY W. | Overall Experience