Customer Reviews for TLC Storage
(U-Haul Neighborhood Dealer)

427 reviews

5106 Hwy 43   Satsuma, AL 36572

(251) 675-0693

Office Hours

  • Mon: 8:30 am–4:30 pm
  • Tue: 8:30 am–2 pm
  • Wed: Closed
  • Thur: 8:30 am–2 pm
  • Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(251) 675-0693

5106 Hwy 43
Satsuma, AL 36572

Services at this Location:

Office Hours

  • Mon: 8:30 am–4:30 pm
  • Tue: 8:30 am–2 pm
  • Wed: Closed
  • Thur: 8:30 am–2 pm
  • Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–12:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Benji U. 
Rating:
3.0

Provide the services that I confrmed. Instead of gettinng what I reserved - 2nd floor climate control - I was given so far in the back of your lot and I do mean outside4 all the way to the rear of the property until we hardly found our way out. I am not happy with that location and the rate charge4d for outside unit. NEVER AGAIN!!

Barbara P. 
Rating:
5.0

Awesome people

George E. 
Rating:
5.0

Customer did not leave a comment.

RAPHAELLA A. 
Rating:
5.0

Customer did not leave a comment.

Peggy S. 
Rating:
4.0

Customer did not leave a comment.

Robert M T. 
Rating:
5.0

Customer did not leave a comment.

Tom L. 
Rating:
5.0

Customer did not leave a comment.

Raphaella A. 
Rating:
5.0

Very good customer service

Micah T. 
Rating:
5.0

You can rent a uhaul anywhere but the people that do business with kind hearts is what it's all about. Only uhaul dealer I'll ever use.

William T. 
Rating:
5.0

Staff always goes the extra mile to take care of us! We've used them multiple times each year and never been disappointed.

Tracy L. 
Rating:
5.0

Nothing, the employees are very nice and do a great job with service.

Randel W. 
Rating:
5.0

Always a good experience when going through tlc uhaul!

Russell W. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
3.0

Could not use the equipment bc lady said I could pull a all wheel drive on a car dolly and you can not do that so I wasted my time and money for something I could not use so took it right back but lady was already gone so just dropped it off and left

BILLY B. 
Rating:
5.0

I've always had great experiences at this U-Haul location. I rented the 5x9 open trailer this time and absolutely love this trailer. It has high sides with many anchor points for tie downs or ratchet straps. It also has the spring assist tailgate which is so easy to use. It has a longer tongue which helps when backing up and minimizing jack knitting. The customer service at this location is excellent.

Leland P. 
Rating:
5.0

No comments

William C. 
Rating:
5.0

Great place, use them all the time.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Best ever…. Diane is one of the U-Haul's Best employees more than best. She is caring and cautious with all her customers to make sure they get to their destinations safely. I consider her a friend after having used u-Haul at her destination through the years. Sincere thanks to Diane for her extra caregiving to me and her other customers. I wish I could Express the best better but there are no words to express how outstanding Diane is. Thanks again Diane.

Charlotte H. 
Rating:
5.0

Customer did not leave a comment.

Sheila C. 
Rating:
5.0

Customer did not leave a comment.

MACK C. 
Rating:
5.0

no suggestions, it was quick and easy process to drop off the truck.

ROBERT W. 
Rating:
5.0

Staff was friendly and helpful.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Great Service

Francis K. 
Rating:
5.0

Customer did not leave a comment.

Neal M. 
Rating:
5.0

Customer did not leave a comment.

Sheila C. 
Rating:
5.0

Customer did not leave a comment.

Dale L. 
Rating:
5.0

I love my hometown U-Haul dealer. They are easy to work with.

Jason R. 
Rating:
1.0

They took money off my card and I already paid for the truck and I have the truck for 23 hours and they took almost 400.00 off my card

Amber M. 
Rating:
5.0

Thanks so much

Belinda S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katina F. 
Rating:
5.0

Everything was great 👍🏻

WESLEY D. 
Rating:
5.0

Customer did not leave a comment.

Tammy G. 
Rating:
5.0

Everything was professionally done and the manager helps you with just about anything you need help with, if I have to store anything ever again I'll be back at the same place!

Khalil L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tom W. 
Rating:
5.0

Customer did not leave a comment.

Norman P. 
Rating:
4.0

Customer did not leave a comment.

Ed L. 
Rating:
5.0

Mrs. Diane provides the best customer service. It was always a pleasure speaking and working with her. She provided the perfect sized climate controlled storage facility for my needs. Mrs. Diane always was there whenever I had any questions. I will definitely recommend her facility to others; as well as, for any future needs I might have.

Nicole R.  |  Overall Experience 
Rating:
5.0

Diane was incredible. so friendly and helpful. The best experience I've had with U-Haul in 10 years.

christopher P. 
Rating:
5.0

Customer did not leave a comment.

Belinda H. 
Rating:
5.0

Nothing, the lady there was awesome > would recommend to anyone.

Theresa E. 
Rating:
5.0

Customer did not leave a comment.

brenda P. 
Rating:
5.0

Lovely people to deal with...Thank You!

Justin O. 
Rating:
5.0

Customer did not leave a comment.

Justin O. 
Rating:
4.0

Customer did not leave a comment.

Shafina B. 
Rating:
5.0

Diane was great. She is the best Uhaul employee I have ever encountered.

Tom L. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Diane is most delightful. I cannot think of anything she could have possibly done to make our experience more pleasant! She is thorough and made our experience smooth.

Michelle P. 
Rating:
5.0

I made the reservation but there was a problem as my husband came to pick up. Maybe a second name?

Tracy L. 
Rating:
5.0

Fast and easy pickup and drop off

Tammitha B. 
Rating:
5.0

Excel ly hospitality and customer service with a smile!

Patricia J. 
Rating:
5.0

Only issue was the truck size reserved was not available

David S. 
Rating:
5.0

The lady there was extremely friendly and caring. Great customer service!

Donald R. 
Rating:
5.0

Customer did not leave a comment.

Adrian E. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
4.0

Customer did not leave a comment.

Duvon C. 
Rating:
5.0

the lady was great . but when i asked do i need to check the tires she said that her person had just did them i did not bother . just a very few miles down the road after i nearly wrecked my truck and your trailer found the tires to have 65 LBS of air in them . this is not acceptable . and don't rent a trailer as 5 ft. that is 4 ft. 9 in.

Sonny J. 
Rating:
2.0

When I turned in the truck, it was raining fairly hard, and the parking area was covered in water 1"-4" deep. This is VERY UNSATISFACTORY! Maybe a ditch was clogged but that is a serious condition since we are entering the worst part of hurricane season down here on the Gulf Coast.

sanford F. 
Rating:
5.0

Diane is wonderful as always. Love working with her at this location.

Troy H. 
Rating:
5.0

Nothing. Great service, I use this location anytime I need a truck or trailer rental.

Curtis M. 
Rating:
5.0

Customer did not leave a comment.

charlette H. 
Rating:
5.0

Nothing, the experience was perfect!

Leslie T. 
Rating:
5.0

Customer did not leave a comment.

Corey S. 
Rating:
4.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Alex C. 
Rating:
5.0

Customer did not leave a comment.

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

Austin P. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

I wish they were open later on Saturday, but I understand.

vince D. 
Rating:
5.0

Customer did not leave a comment.

PATRICK K. 
Rating:
5.0

From start to finish, Ms. Diane wat your Satuma location was very informative & a joy to work with during my rental process of the Uhaul truck. Thanks for a great experience Ms. Diane!

Vicky S. 
Rating:
5.0

Customer did not leave a comment.

ADAM G. 
Rating:
3.0

Customer did not leave a comment.

Stephanie D. 
Rating:
5.0

The agent was very polite and helpful. We were renting a trailer to haul some things to decorate for a funeral/Celebration of life service. She got us in and out quickly but professionally.

Diane S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Diane was GREAT! She understands the stresses of moving and persuaded us to get an extra day. That was a blessing in disguise because we certainly needed that extra day to load up the house. She also made sure that the cab was clean and we had all the supplies we needed and ordered. We are very grateful for all her services!

Wan S. 
Rating:
5.0

Diane was GREAT! She understands the stress of moving and allowed us to pick up the auto transport on the day she was off! She had moved the trailer to the edge of the pavement so that it would be an easy and quick hitch to the truck. We were hitched up very quickly! Diane made our move a little less stressful snd we are very grateful for her services!

Wan S. 
Rating:
5.0

Everything and everyone was so nice don't change anything

WILLIE J. 
Rating:
4.0

it wasn't your problem, but I kept loosing the server connection and it took almost an hour to get the truck

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

This store was helpful and kind, will recommend them to anyone who needs to get a U-Haul.

PAUL L. 
Rating:
5.0

Best customer service I have ever experienced. The truck was the best.

Katherine T. 
Rating:
1.0

Contact your customers when the pick up location doesn't have the vehicle they've reserved. Find a better way to verify someone.

Ryan C. 
Rating:
3.0

Truck had not been washed in a while

Daniel D. 
Rating:
5.0

Easy, no hassle no wait!

Raphaella A. 
Rating:
4.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

JERRY C. 
Rating:
5.0

Keep the great customer service that was provided to me going.

Georgia A. 
Rating:
5.0

A great place for storage!

Marilyn L.  |  Overall Experience 
Rating:
5.0

Great service at the Satsuma location. The lady was very knowledgeable and nice.

Vicky S. 
Rating:
5.0

Mrs. Curtis does great job. I have used her several times. I highly recommend. Ken Tuggle

Ken T. 
Rating:
4.0

Customer did not leave a comment.

Marty A. 
Rating:
5.0

Charged for SafeMove Coverage... Could not move past this part of the check in process without saying yes

John S. 
Rating:
5.0

Just keep doing what you're doing everything was great.

Ben C. 
Rating:
5.0

They are always friendly here.

Brian D. 
Rating:
5.0

Most Excellent service.

Steven T. 
Rating:
4.0

Customer did not leave a comment.

Lee P. 
Rating:
5.0

Great customer representative!

ZULEMA R. 
Rating:
5.0

There is nothing to improve at this location. The lady there was very helpful. Best U-Haul experience that I have ever had.

Ross R. 
Rating:
5.0

Great people to deal with

James R.  |  Overall Experience 
Rating:
5.0

Awesome people to deal with

james r.  |  Overall Experience 
Rating:
5.0

Very friendly, helpful people run this business! I would recommend TLC to any of my friends or family!

CHRIS & COREY W.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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