El cliente no dejó un comentario.MIKE A.
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Rod S.
El cliente no dejó un comentario.Bruce R.
Staff was personable, and helpful.Al L.
Excellant and friendly service.Marianne D.
The agreement that I signed has tmi.... if necessary maybe a top 10 brief, and then if one wants more information they can read the detailGeorge G.
Excellent experience.Krunoslav K.
El cliente no dejó un comentario.Nikhil K.
Trailer to smallBrad F.
Maybe for Yukon U haul rentals, they should have Yukon licence plates. As some Yukoners are very concerned and some scared seeing lower US licence plates, as I found out at gas station and on highway. They see US plates on trailer and not Yukon plates on truck and react without observing. Anyhow, very happy with trail to move house hold items to new location.Fred M.
El cliente no dejó un comentario.ADRIAN A.
El cliente no dejó un comentario.Alexander L.
The return location was only open for 1 hour a day. The person we were to return the trailer to did not return our calls, but was pleasant when we finally got a hold of her. Unfortunately she did not record the trailer as being returned so we have been sent an additional invoice.Michael M.
El cliente no dejó un comentario.Ryan F.
El cliente no dejó un comentario.Katherine S.
El cliente no dejó un comentario.Jenshu B.
A little difficult to park in the location available. Other parking spots were easier access, but had vehicles parked there already. Overall a painless experience.Frank R.
El cliente no dejó un comentario.Mike A.
El cliente no dejó un comentario.Jairo G.
No one at the facility, no real direction of where to leave trailer, Relied on the renter having a cellular data plan for the return Phone call was never returnedRick S.
For one think you can properly service your trucks we had a 26ft junk truck that needed to be repaired 4 times during a 2400 k road trip from Whitehorse to Ladner I will be getting in touch with the company on a much more severe complaint shortlyPenelope W.
Check engine light was on the entire trip. UHaul told me not to worry about it.neil S.
Extremely limited office hours at return location and no instructions on how to proceed to return item.Andrea A.
El cliente no dejó un comentario.Daniel S.
Very friendly and helpful .Bill T.
El cliente no dejó un comentario.Cliff G.
El cliente no dejó un comentario.Brian H.
Tell the client it is 32 dollar a day if you are late to return the trailer, not 20 dollar.Sylvie S.
Read my complaints on the u haul fileSheldon C.
Ensure customer is informed of deposit in advance of payment and that deposit is quoted correctly. Ensure customer is aware that insurance does not cover Hwy 37 at time of booking. Excellent service!!!Emma M.
El cliente no dejó un comentario.Philip G.
The booking process was made very easy with their help via phone and email which I appreciated. Unfortunately there was no one there when we arrived at our scheduled pick up time, the office is pretty sketchy looking and we weren't sure we were in the right spot. Called the number on the door etc no answer. 45min later we had our truck. Quite frustrating. However all and all in the ended up with what we needed and the truck itself was great.Carolyn L.
El cliente no dejó un comentario.Jason D.
El cliente no dejó un comentario.Garnet C.
My fooliwing comment isnt directed to the location in Whitehorse Canada, I had no contact with them other than dropping off the car hauler trailer. Dont trust the knowledge of the employee of u-haul, if you have a concern of equipment , be sure to point it out and if not convinced of safety of equipment refuse and go somewhere else to rent.rhonda P.
El cliente no dejó un comentario.Alexander S.
The location has constricted parking. Not a 'big' thing, just a minor inconvenience. The people were helpful and friendly.Guy D.
El cliente no dejó un comentario.jhiana P.
They were willing to make arrangements to meet us after hours and we appreciated this very much.GEORGINA G.
No complaints as it went very well thanks to Ricky!!Charlie B.
El cliente no dejó un comentario.Ryan M.
El cliente no dejó un comentario.Ron K.
Rough one tires wise. All's well that ends well tho and would definately use the service again! With the knowledge of how to be more prepared .Jade E.
Great, no issues.Justin G.
El cliente no dejó un comentario.Teresa M.
Make sure all lights are checked before renting out.Dale I.
I purchased moving supplies with the understanding the Uhaul buy back guarantee, the Whitehorse uhaul dealers will not buy back boxes, I am stuck with a significant amount of unused boxes. I purchased over $650 of supplies in Vancouver assuming I could return the excess in Whitehorse. I also purchased extra days for my truck and returned the truck early. I could not receive a refund for returning the truck early. VERY disappointed in Uhaul. 0 stars out of 5.Scott S.
There was no one there at my scheduled reservation time. I called the number posted on the door, left a message. Ten minutes later. I called again. Once someone came, there was an outstanding balance from the people who rented the equipment before me. A call was made to somewhere else to attempt to fix the issue. My reservation was for 9:00. It was 9:50 before we had keys and a U-Haul van. Five people had offered to help me move. Imagine their faces when I showed up nearly an hour later than planned. I'm not overly impressed.Shannon D.
El cliente no dejó un comentario.Natasha C.
El cliente no dejó un comentario.Lawrence W.
Just keep things the same! Rick was great & very thorough in explaining everything!Jacqueline M.
El cliente no dejó un comentario.Jay L.
The owners at this location were extremely kind!! The trailer though was dirty. The tire had a puncture on the road, and the lights were working on and off. U-Haul 24hr care service team Ruby Marie was excellent!!!!!Ashley B.
The truck had trouble with traction on a number of occasions. Is the truck equipped with winter tires? Or was the tire pressure too high?ANTONY E.
Truck was clean. Had either summer or bald tires, which was awesome for a late January move, the day after heavy snowfall. Service people were great to deal with.Richard C.
El cliente no dejó un comentario.Trevor S.
El cliente no dejó un comentario.Joseph J.
El cliente no dejó un comentario.Wallace D.
Poor headlights on the truck. Highs and lows did not work. Wipers were old and should have been replaced. Gas consumption was very high.Stewart G.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Michael L.
Excellent service and support. I would recommend Titanium storage as a respectful, courteous, supportive and welcoming team and business.Richard N.
just need a bit more parking areaClayton S.
El cliente no dejó un comentario.Curtis C.
The Gentleman was very nice and accommodating.Tracy S.
El cliente no dejó un comentario.Seigfried F.
El cliente no dejó un comentario.Karen F.
Very helpful!!Calvin D.
I originally booked my reservation with Bernie's Race Trac Gas, when I tried to confirm the Saturday prior to my rental on the Monday, I was told â€œwe have no trucksâ€ when I asked what I was supposed to do as I had to move on Monday, across the country no less, his response â€œyou can contact uhaulâ€ I asked if as a rule of thumb, people were able to get something? He said â€œnot usually ...â€ I was floored!!! Regardless, I did give uhaul a call and a gal put me through to Dan in Alaska. Dan was definitely able to help, he got me a 15' truck and a 6x12 trailer as replacement for my 20 footer. He also said he would take 300.00 off for the inconvenience, that 300$ was never taken off. I will be calling first thing tomorrow. Satisfied but not satisfied really, Bonnie WhiteBONNIE W.
track vehicles and let uhaul know when a truck has been dropped off. It was believed that the truck I dropped off wasn't returned.Hollie S.
El cliente no dejó un comentario.Clarence C.
Good serviceKathleen C.
Very accommodating, vert personable serviceron A.
El cliente no dejó un comentario.Dale J.
Excellent service, easy to book, pick up & return. Everything was clean and in good working order!cain V.
The Uhaul POINT OF SALE MACHINE, which is A UHAUL device was not properly communicating with UHAUL. I feel that the companies that are doing transactions for UHAUL should be able to have a better working system. The one that you provide to your vendors is not a very good setup as the machine does not like to work and causes long delays to complete the transaction. This is NO FAULT OF THE VENDOR IT IS DIRECTLY UHAUL ISSUE!Jenny R.
Confusing as there was another uhaul right across the street. However I did not appreciate the phone call for trailer not being there after all the issues with the break down that they were not informed of and I am still waiting on some compensation for the extra costs I had to incur due to the breakdown. The people in this locations are great just sick of waiting on answers from management.Kimberly M.
Tires were summer tires in the middle of winter. We got stuck just in the parking lot then I got stuck in the snow in my drive at. Then got stuck in the storage facility. I was charged $149.00 more as the truck I reserved was not in stock. I am on adult services who paid what was quoted. I then had to use my medical travel allowance to pay extra fees. The guy Victor put it in his pocket. The invoice does not show the extra cost from bigger truck. In all it was a very bad experience. I refuse to use u-haul ever again. I want the proper receipt showing the change in coat and truck. I have to give this to adult services other wise I have to pay the cost. Very stressful. Regards Cheryl hustonCheryl H.
the staff was very helpful and flexible to my needs.Darrell S.
The truck was dirty, the gas was only 1/4 full. And illegal drugs ( marijuana buds) was in the cab. I had to stop to get gas and clean it out before crossing into the US. The truck road rough and I almost switched it out in Missouri but they did have any.brandon D.
We delivered on time, the employee met us at the door, took the key, and we were done. Very streamlined.Tara S.
El cliente no dejó un comentario.JOHN S.
The owners at this location are extremely friendly, helpful people.GREGORY B.
El cliente no dejó un comentario.GISELA S.
What a relief to have the drop off go smoothly!Barbara C.
El cliente no dejó un comentario.Richard W.
El cliente no dejó un comentario.ALICIA R.
El cliente no dejó un comentario.Tony C.
El cliente no dejó un comentario.Louis T.
My experience was fantastic, good service, easy drop pick up and drop off. Only issues seemed to be on UHaul software end trying to process card and contract during pickup.LINDA H.
Have some moving supplies at location.DANIEL G.
Great service!!NESTOR NICOLAS C.
The seals in the rear of the trailer did not seal and the door would not close completely allowing dirt and water to get in and cover our contents requiring a lot of cleaning.STEVE W.
After hours drop offTodd B.
The uhaul representative at the pick up location was helpful, however the entire experience from the Saturday prior to my pick up was a nightmare. I made my reservation 3 months prior to my pickup. A month prior to my pickup I called and moved the by 3 because of a ferry issue. When I called my pickup location to confirm my reservation they had no record of the reservation and worst yet, had no trailers within 250 miles of their location. The pickup location then tells me that there is nothing they can do and i needed to call the controll office which I believe is in anchorage. Upon calling them I spoke with jolene and she tried to fix the problem with no luck. Now here I am with 2 vehicles traveling on a ferry to Haines Alaska and scheduled to pick up a auto transport but there isn't one within a 5 hour drive. I tried to negotiate my loses with Jolene and tried to get the transport for half price since this problem was now going to cost me a $100 worth of fuel a $100 ferry destination change and 5 hours of driving in the wrong direction. Jolene said she would call her manager Tracy and see if she could make that happen. Jolene called me back and told me that her manager Tracy wasn't going to allow a discount and do to the reservation being broken that I would get a $50 credit to my card. At this point I was pretty upset but had to bite the bullet because I didn't have any other choice. Finally I arrive in Whitehorse Canada to pick up my trailer and I am already running about an hour and a half behind schedule. I figured it would be a quick in and out process and get back on the road since I still had to drive another 2.5 hours to my hotel. Nope, something was wrong with a computer upgrade and I spent another hour and a half sitting at the uhaul dealers office while he spoke with Jolene again trying to fix the computer glitch. After it was all said and done I still haven't received my $50 credit and my entire trip was a day being schedule all because there was a disconnect between your reservation system and the field dealers. Worst part about this is your manager in the alaska control office wouldn't even help make it right by offering a discount. I didn't want anything for free but uhaul a mistake literally cost me time money and a whole lot of patience. I've used uhaul several times in my career but I honestly think this will be the last time. This experience has left a severely sour taste in my mouth that I will be sharing with everyone I work with presently and in the future. Tracy, you could have been much more human and had a little bit of compassion but no you couldn't even call me and apologize. Jolene on the other hand was very polite and in my opinion did everything she could have but your manager in the "control" office really has issues.GARRETT B.
Making sure light connections all work, seals around the lights are good (as we had leaks in the trailer) and the chains are in good shape (as the brake chain broke half way here but we managed to Jimmy rig a link chain to hold it together). All in all more care and maintenance should be taken to the uhauls before handing it off to the customer.SARAH H.
Very friendly and helpful!Garry R.
El cliente no dejó un comentario.Erin C.
Contacted them during non scheduled hours and they responded very fast. Great service.RICHARD B.
Nothing - Great experience overall - friendly, professional service. Will use this location for all my uhaul needs.GREG G.