Customer Reviews for Tireville
(U-Haul Neighborhood Dealer)

412 reviews

835 E Washington St Ste 108   Charles Town, WV 25414

(304) 930-5031

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(304) 930-5031

835 E Washington St Ste 108
Charles Town, WV 25414

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Evonne Baumgardner 
Rating:
5.0

Customer did not leave a comment.

Mattie Obannion 
Rating:
3.0

Always a pain renting from you guys, but I have no choice. Cheers.

aislinn matlock 
Rating:
5.0

Customer did not leave a comment.

Steven McNeil 
Rating:
5.0

Customer did not leave a comment.

Mattie Obannion 
Rating:
5.0

They went above and beyond to help us with our needs. The staff were so friendly and accommodating..

Mitchell MacDonald 
Rating:
5.0

Customer did not leave a comment.

Claude Tyner 
Rating:
5.0

Customer did not leave a comment.

Mattie Obannion 
Rating:
5.0

Tireville is a great staff friendly and fast.

Jeff Weeks 
Rating:
5.0

Customer did not leave a comment.

Doug Penton 
Rating:
5.0

Not an improvement, per se, but need to communicate that of the required photos of the truck were taken and uploaded / attempted to upload. Not sure if all images went through. If not, please let me know and I’ll resend (all photos saved). Thank you!

Randall Cook 
Rating:
5.0

Worked with us every step of the way. Noah was as helpful as he could be thank you for looking out for your customers. Dennis & Suzan Bourque

DENNIS BOURQUE 
Rating:
5.0

Customer did not leave a comment.

Caitlyn Ralston 
Rating:
5.0

Customer did not leave a comment.

Sara Afshartous 
Rating:
5.0

Customer did not leave a comment.

Jason Johnson 
Rating:
3.0

Customer did not leave a comment.

Brandon Smead 
Rating:
5.0

Customer did not leave a comment.

Aaron Sholley 
Rating:
5.0

Customer did not leave a comment.

Mattie Obannion 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN JOHNSON 
Rating:
5.0

U-Haul is too expensive

Kimberly Sledzianowski 
Rating:
5.0

Great service.

DeSean Dalton 
Rating:
5.0

Customer did not leave a comment.

mark stephens 
Rating:
5.0

Customer did not leave a comment.

DONNA WHITE 
Rating:
4.0

I loved that the truck had a full tank of gas. This meant I didn’t have to worry about figuring out how much fuel to put into the tank when I returned it 🙂

John Schattel 
Rating:
5.0

Customer did not leave a comment.

Mattie Obannion 
Rating:
5.0

Customer did not leave a comment.

Mattie Obannion 
Rating:
5.0

Customer did not leave a comment.

DEBRA YOUNG 
Rating:
5.0

Customer did not leave a comment.

Glen Claggett 
Rating:
5.0

Customer did not leave a comment.

Jessi Bramhall 
Rating:
5.0

Customer did not leave a comment.

Mattie Obannion 
Rating:
5.0

The big problem is that no trucks with cruise control U-haul is buying cheap trucks also trucks are very noisy in the side cabins, not good for long-distance hauls

PETAR CUK 
Rating:
5.0

Customer did not leave a comment.

Mattie Obannion 
Rating:
3.0

The cargo bay was dirty, had small pieces of trash in it, and a bunch of unfolded furniture blankets laying around loose. Not sure if this is on the location, but the fuel tank was at 1/16 (34 miles to empty) when I picked it up.

Thomas Thompson 
Rating:
5.0

Customer did not leave a comment.

Mattie Obannion 
Rating:
3.0

The representative was friendly and was helpful, but there were a couple issues with truck and equipment: 1) The truck was not loaded with all of the requested equipment. The rep did waive the charge for what equipment he had on hand. There was no stockage of equipment at this location other than what was laying around in other trucks. 2) The truck drove poorly, meaning the alignment was off (steering wheel not at 12oclock when driving) and the tracking was more like weaving, requiring constant steering adjustment; the wheel balance was off as the truck vibrated significantly at speeds over 60. I know this is a truck but it was more than "normal" for a truck. Please do a better job of maintaining/servicing your fleet.

QUN LI 
Rating:
5.0

Customer did not leave a comment.

Mattie Obannion 
Rating:
3.0

Customer did not leave a comment.

Kaitlyn Giordanetti 
Rating:
5.0

Customer did not leave a comment.

Mattie Obannion 
Rating:
5.0

The app did not work. I could not check it out, nor could I check it in. Apparently it's often causing a problem. Kept kicking me out. I had to go inside and bother the nice man at tireVille.

Joseph dalton 
Rating:
5.0

Customer did not leave a comment.

Mattie Obannion 
Rating:
5.0

Customer did not leave a comment.

Mattie Obannion 
Rating:
3.0

Location was closed upon drop off.

Stephanie Josey 
Rating:
5.0

The app wasn’t working for him but he was helpful in explaining how to do it through my phone and what I needed to do to make the drop off. Easy

Jacob Thomas 
Rating:
5.0

Customer did not leave a comment.

Mattie Obannion 
Rating:
5.0

The guy’s at Tireville are great ! very helpful.

Peter Manuel 
Rating:
5.0

The guys at TireVille are so friendly and they are extremely knowledgeable and efficient with the rental process. No hassle, no complications, no surprises, just well done in every regard.

Jesse Melton 
Rating:
5.0

Mr. Marcus and his staff were very courteous and helpful. The 15-ft truck worked perfectly for my son's move from Charles Town, WV to McLean, VA and we will certainly use U-Haul rentals from Tireville in the future. I recommend Tireville U-Haul in Charles Town, WV

Jonathan Levi 
Rating:
5.0

Customer did not leave a comment.

Mark Decker 
Rating:
5.0

I have no complaints about the place where I picked up the U-Haul. However, during our trip we discovered U Haul had placed a U-Haul sticker over the front camera so the safety feature was disabled. When I called U-Haul customer service I was told I couldn’t turn the van in at our destination but had to drive it 3 1/2 hours back to the pick up location. They told me we could try to take the sticker off but we didn’t have a ladder to reach it. Clearly purposeful placement of a sticker over a driver assist camera is a safety hazard.

Gina Groh 
Rating:
5.0

Customer did not leave a comment.

william mccarthy 
Rating:
5.0

Customer did not leave a comment.

Kiren Ward 
Rating:
5.0

Excellent customer service by the location, highly recommend.

Jedediah Tuttle 
Rating:
5.0

Customer did not leave a comment.

Matthew Reinhart 
Rating:
5.0

Customer did not leave a comment.

Marco Tapia 
Rating:
5.0

Customer did not leave a comment.

Marjorie Lynch 
Rating:
5.0

Customer did not leave a comment.

Rene Burgess 
Rating:
5.0

Customer did not leave a comment.

Patricia Cortes 
Rating:
4.0

Customer did not leave a comment.

GREGORY BURKE 
Rating:
5.0

Thank you Tireville.

James Tindall 
Rating:
5.0

Customer did not leave a comment.

Craig Gallagher 
Rating:
5.0

The staff at Tireville is always the most helpful. Thanks guys.

Mattie Obannion 
Rating:
5.0

Finally, a rental process that is streamlined and doesn't take hours to be on the road. Love the online equipment check. Nice job UHaul!

Ralph Hammock 
Rating:
5.0

Customer did not leave a comment.

Nicole Bailey 
Rating:
5.0

Customer did not leave a comment.

Timothy Wright 
Rating:
5.0

Customer did not leave a comment.

Karen Furr 
Rating:
5.0

Customer did not leave a comment.

Allen slater 
Rating:
5.0

Customer did not leave a comment.

adran gomez 
Rating:
4.0

Customer did not leave a comment.

Traelic Cotter 
Rating:
3.0

The location is not obvious. We missed the confirmation page for the additional utility truck and dolly which we discovered were not in the truck. The location was closed so there was no immediate remedy available to us.

Karen Westray 
Rating:
5.0

Customer did not leave a comment.

DALE SMYTHE 
Rating:
5.0

Dwayne was great to work with! Awesome experience!

Jay Boyd 
Rating:
5.0

The guys at Tireville are great.

Mattie Obannion 
Rating:
4.0

Customer did not leave a comment.

Allen slater 
Rating:
5.0

Excellent service!!

Nancy Rowles 
Rating:
4.0

A great experience.

Mary K Robinson 
Rating:
4.0

Customer did not leave a comment.

Brent Young 
Rating:
3.0

Review is less about Tireville and more about Uhaul. The online registration process took 45 minutes and the app kept blacking out. I had to restart my phone 6 times because the app was shutting down. There were no blankets or utility dolly's included.

Robin Michele Dolobach 
Rating:
5.0

Customer did not leave a comment.

Mattie Obannion 
Rating:
3.0

Customer did not leave a comment.

Ollie Henson 
Rating:
5.0

Customer did not leave a comment.

Robert Fox 
Rating:
5.0

Customer did not leave a comment.

Donald Young 
Rating:
5.0

Customer did not leave a comment.

Roger Stapleton 
Rating:
5.0

The only issue was that I had to get an appliance dolly from a different location. Otherwise everything went smoothly. This location did everything they could to help me out with the trailer and dolly.

Betty Chatman 
Rating:
5.0

Thank you Tireville

James Tindall 
Rating:
5.0

Customer did not leave a comment.

Paul Clark 
Rating:
5.0

Customer did not leave a comment.

Paul Clark 
Rating:
5.0

Customer did not leave a comment.

Debra Baird 
Rating:
5.0

Thank you Tireville.....

James Tindall 
Rating:
5.0

Customer did not leave a comment.

Chentell Harmon 
Rating:
5.0

Customer did not leave a comment.

Larry Underwood 
Rating:
5.0

they are wonderful there!!! Noah took care of myself and I sent my granddaughter there also and she was very pleased.

HELEN HOTTLE 
Rating:
1.0

Multiple issues made our move miserable. Wrong key was left which was for a larger truck than we reserved. Good thing Uhaul customer service was fast to adjust contract but we still ended up with larger truck and got us an hour behind schedule. The worst part was dolly and 1 dozen furniture pads, which we ordered, were missing which made our move like living hell! We ended up moving really heavy LARGE boxes one by one and some furniture got damaged as well.

Lindsay Legaspi 
Rating:
5.0

Customer did not leave a comment.

John Heck 
Rating:
5.0

Customer did not leave a comment.

Brian Bullock 
Rating:
5.0

Nothing. Perfect.

Larry Underwood 
Rating:
5.0

Customer did not leave a comment.

Joe Drake 
Rating:
5.0

Very personable and professional

Harold Broadhurst 
Rating:
5.0

No improvements needed. Customer service here is always friendly and helpful!

YASHAR ABRAHAM ESFANAJI 
Rating:
5.0

Tireville team is very courteous and honest. Highly recommend these friendly guys!

Sid Chodhary 
Rating:
4.0

Customer did not leave a comment.

Connie Geist 
No reviews have been submitted for this location.

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