Next time I will look for an actual U haul location to pick up the trailer. I was there at my time to pick up the trailer but the staff could not locate the owner to release the trailer. The staff told me that I might need to go somewhere else.
James B
Customer Reviews for Tires2go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location hard to get into and out of with a trailer. Had to maneuver trailer by hand. Trailer had broken hook on safety chain and two connector pins on 4 pin trailer light connector were broken off. Only the running lights were working. No jack or trailer stand for trailer tongue, so tongue laid on the ground.
William MJose was great in setting me up with my Uhaul. Truck was very clean
MANUEL CThe trailer the gentleman said would fit my truck did not and he said he wouldn’t charge me since he didn’t have a different one for me to use. He also charged me for insurance which I had denied. Tried calling him back to figure out why he charged me and it goes directly to call fail. Who do I need to help resolve this issue?
jason vI dropped off U-haul at above address at 4:35PM on the SAME DAY of pick up. Employee NEVER checked it into computer/ data system to advise U-haul that vehicle was received back.
Melissa DThe location was almost like a junk yard, not clean, or safe feeling. The guy was nice but I wouldn’t recommend. Also I think he charged me for a dolly and furniture pads that were not in the uhual. I only reserved it for 6 hours, I used it for 5 hours and I’m fairly sure he charged me for the day. Im not sure if that matters.
Kevin HMake sure the inside of the truck is clean before the next person has to use it. The inside was wet and muddy.
Clarence WOrdered Furniture Pads and never received them. How do I go about with getting my $10 back?
Setu PSorry thanks
Ariel HNot present at appointment time delayed my trip greatly. Did have the correct dolly and a chain was broken. Took too long. Was able to give good guidance and recommendations though.
Daniel WPhone numbers for the location did not work. Employee there did not give me any receipt or proof I returned the trailer
Kurt RGood servicio
GERARDO ZI had to unhook and move trailer by hand my self no assistance, no room to move around, trashed out, didn’t check the trailer in didn’t call to ask about fuel, was the most horrible experience I have had with uhaul at this location I am surprised uhaul would allow a place like this to rent their equipment out makes uhaul look like a horrible trashy business
Keli SCouldn’t find it , just a very small sign on fence, hard to pull in , 40 minutes waiting.
Teresa KOriginal pick up location the business never opened to allow us to get our rental. EXTREMELY DISAPPOINTING. Tires 2 Go was where a truck was found for us. They treated us right and we were in and out quickly. Lectron-X was very disappointing as a service provider.
Donald HVery helpful
Craig FReservation was cancelled when traffic delayed my arrival by 15 minutes. The attendant re-entered, but for a location 30 minutes away... and added extra fees for services I declined (which of course no one could remove). Then at new location for pick up, I had to wait almost 2 hours... and then drive 30 minutes back to original location to my storage unit.
Tom HThey weren't open at 9am. I had to make an extra trip.
CHERYL Mkind of trashy place, but customer service is excellent.
joe gGuy was super nice. Though this is really a tire store not a place to grab a uHaul.
Eric BVery Friendly and helpful
TRACY MOriginal reservation was for a different location, I paid and checked in the night before to guarantee my reservation. Upon arrival the trailer was not available, was referred to a the above location instead which was very much out of the way and added over an hour of driving to an already long day of travel. There was no staff upon arrival and I had to wait 2 HOURS beyond my original reservation time. I was then CHARGED TWICE, for the original reservation and the other that was made to locate me a trailer that should have already been at the first location. This additional charge has yet to be refunded. TERRIBLE EXPERIENCE
jon hTook us 2 hours to get hooked up. Site was not opened at designated pick up time and when I was assigned trailer pictures did not match trailer. Spoke with uhaul and they told me I would get a 10% discount which I did not receive. Another customer called and received a $50 discount. I do not understand why one person would get a bigger discount then another with the same circumstances. I feel this is very poor customer service
Michael DGood service
KELLY RThe trailer was due back on Saturday, 4-3-21, at 3:00 pm. I kept it Saturday to complete my unloading. I drove by the drop off location on Easter Sunday, 4-4-21. Of course it was gated and locked for Easter Sunday. When I returned the Trailer to the drop off location on Monday, 4-5-21, your system charged me for TWO days late. The attendant said he had "no control" over your system. My only recourse was to call your offices. I've tried to get thru to your Customer Service Lines 4 times since Monday and have never had a chance to talk to anyone. Everyone was busy, and I got really tired of listening to the music. My experience was not a Good One with your company.
John M