Customer Reviews for Tires R Us
(U-Haul Neighborhood Dealer)

35 reviews

141 Jones St   Decatur, TN 37322

(423) 334-1365

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(423) 334-1365

141 Jones St
Decatur, TN 37322

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kevin Baker 
Rating:
3.0

Customer did not leave a comment.

Christian Muntz 
Rating:
1.0

Never again lies about how much they really cost then take more money from my account 2 days later

Roger Mills 
Rating:
5.0

when i got there the price didnt match the price i was told. The guy at this location called and got everything squared away for me. turns out i was a half hour early so it tried charging for an extra day. Seems kind of rediculous to me.

Kevin Baker 
Rating:
2.0

Location felt like a junkyard. No clear building entrance. Lot was difficult to get the equipment in and out of. Staff was helpful though.

Andrew Heathershaw 
Rating:
5.0

Customer did not leave a comment.

JOHN WHARTON 
Rating:
5.0

Customer did not leave a comment.

John Green 
Rating:
4.0

Customer did not leave a comment.

Gilbert Russ 
Rating:
5.0

Customer did not leave a comment.

Mario Garcia 
Rating:
3.0

Customer did not leave a comment.

Willaim Maxey 
Rating:
1.0

This place is a disgrace to UHaul company. I waited in a office with a child with chickenpox, 2 people smoking and no one wearing mask. The truck had cigarette smell and butts in ash try. I was appalled by this place but after having a not so good experience at friendly city (price problem) tires r us was my next choice. Bad choice. Horrible place!

Danny Chamberlain 
Rating:
3.0

Customer did not leave a comment.

Jeremy Ratcliff 
Rating:
5.0

Customer did not leave a comment.

Christopher Scarbrough 
Rating:
5.0

I rented a car hauler and had a blowout on interstate Hwy, tire service that came was prompt and commented that you should put radials on your equipment which would lower your number of blowouts.

Bruce Favaloro 
Rating:
5.0

Very friendly and helpful. No issues.

Robert Ferguson 
Rating:
5.0

Customer did not leave a comment.

Jacob Henry 
Rating:
5.0

Customer did not leave a comment.

James White 
Rating:
5.0

Customer did not leave a comment.

Cheryl Robison 
Rating:
3.0

This location is not open on the weekends. You must make arrangements for pickup and return. Miscommunication led to excess charges on my rental contract.

Edna Sewell 
Rating:
5.0

Customer did not leave a comment.

kathy brown 
Rating:
4.0

Customer did not leave a comment.

JAMES CORNE 
Rating:
3.0

Customer did not leave a comment.

William hotchkiss 
Rating:
5.0

Customer did not leave a comment.

William hotchkiss 
Rating:
5.0

Uhaul’s reservation systems routinely double book equipment which happened to us. I was left with no trailer due to the unstable and unreliable reservation and dispatch system. Uhaul has no fallback in place when that system fails (which is frequent) so it really puts your dealers in a horrible spot since they can’t rent anything. This dealer (tires r us) actually took initiative to find a solution to getting us a trailer when NOBODY AT UHAUL, ESPECIALLY PATRICK YOUR E. TN. MGR WHO THREW HIS HANDS UP AND DUMPED ME INTO YOUR 800 CUST SVC.

Gerald BurgerJr 
Rating:
5.0

Customer did not leave a comment.

Sandra Cooper 
Rating:
4.0

Customer did not leave a comment.

Ryan Hughes 
Rating:
5.0

Customer did not leave a comment.

GREG BRIDGES 
Rating:
1.0

Nobody around to receive the trailer.

BEn Johnston 
Rating:
3.0

The business was closed when I arrived at 4:25 p.m. but I called the number on the doors. They informed me to drop trailer and they would put returned in the system. I saw a nice young man, Christian, who was gracious enough to help me lift the trailer off the reese hitch. I didn't know how to do it. Thank GOD I saw him. I returned this one day early and was curious if I could get a refund on one day?

Deborah Suggs 
Rating:
3.0

We were told one price and charge A different Price

KIMBERLY MULLINS 
Rating:
3.0

Customer did not leave a comment.

Susan Downs 
Rating:
5.0

Customer did not leave a comment.

Barry Weiner 
Rating:
5.0

Customer did not leave a comment.

josh scealf 
Rating:
1.0

I made it very clear where I wanted to drop my truck off and the person doing my contract didn't apply those instructions to my contract at all. So when I drop off the truck at the location I specified, I'm told I will in fact be charged DOUBLE for a wrong destination fee. This is not my first miserable experience with Uhaul. It will be my last though. I grew up with Uhaul. My mom and dad rented with them as well as my whole family and the families of my circle of friends. When you needed to move, you called Uhaul!! I dont think we can anymore because we never know what terrible surprise will happen to our bank account or any other aspect for that matter.

Jazmyn Murray 
Rating:
5.0

Customer did not leave a comment.

gentry Bobby 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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