Customer Reviews for Tires R Us Inc
(U-Haul Neighborhood Dealer)

75 reviews

8140 S Vermont Av   Los Angeles, CA 90044

(323) 789-6318

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(323) 789-6318

8140 S Vermont Av
Los Angeles, CA 90044

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Retailer was an hour late and can was filthy

MICHAEL Harrison 
Rating:
5.0

Customer did not leave a comment.

Edis Orellanaguzman 
Rating:
1.0

Not all very rude didn't do the walk around with me would work with me or help just saying take it or leave or go to another location was very disappointed and very disrespectful

Rikki Sweet 
Rating:
5.0

Customer did not leave a comment.

JOANNMARIE LOWERY 
Rating:
4.0

Customer did not leave a comment.

Jay Agpaoa 
Rating:
5.0

Everything was awesome!

JOSHUA Ali SALAZAR VALDEZ 
Rating:
1.0

Customer did not leave a comment.

benzell evans 
Rating:
2.0

Customer did not leave a comment.

Ismael Vargas 
Rating:
1.0

I was charged for a dolly i did not receive. I was pulled over by the police because the vehicle had paper plates that were not registered and the police thought it was stolen. I returned the vehicle a little after the place closed and there was no drop box for the key, so I had to come back the next day to return the key. This was not a good experience.

Marche Moore 
Rating:
5.0

Customer did not leave a comment.

monsurat dosumu 
Rating:
3.0

This location is still charing my account. They are taking money out of my account. I have been charged for the usage and now they robbing my debit card.

Alletisha Morris 
Rating:
5.0

Customer did not leave a comment.

Alletisha Morris 
Rating:
5.0

Great service!

JOSHUA SALAZAR VALDEZ 
Rating:
1.0

When you go rent a vehicle you would like to do so from a clean safe looking environment I stead of a auto mechanic business. The van was stored on the street and it was a horrible experience

shannon roberts 
Rating:
5.0

Yes your location was easy to find, the staff there was very accommodating, and we out of there within 10 minutes (with the truck)

Ricky Swift 
Rating:
5.0

Customer did not leave a comment.

Rickey Leblanc 
Rating:
3.0

Customer did not leave a comment.

Erick Fernandez 
Rating:
5.0

Very friendly and helpful.

Terrance Mason 
Rating:
3.0

Customer did not leave a comment.

Judy McKoy 
Rating:
3.0

Customer did not leave a comment.

Edgar Preciado 
Rating:
3.0

truck had some trash in door pockets but over all very good truck. Thanks

Teresa Pilot 
Rating:
3.0

Customer did not leave a comment.

ROBBIE COLEMAN 
Rating:
1.0

VERY SERVICES AND LACK OF CUSTOMER SERVICE. VAN WAS FILTHY WITH DIRT AND SAND, AND GAS WAS EMPTY WITH FUEL LIGHT ON. HAD THE NERVE TO TRY AND OVER CHARGE ME FOR CLEANING FEES. ALSO THREATENED TO BAN ME FROM ALL LOCATIONS. SEARCHNG FOR MORE INFO, CAN'T FIND ANYTHING REGARDING THE ADDITONAL CHARGES ON THIS SITE. CALLED LOCATION AND THE GUY YELLED AT ME SAYING ITS MY FAULT, HE CAN'T DO ANYTHING FOR ME, I HAVE TO TALK TO UHAUL. I VALUE MY GOOD RECORD WITH THIS COMPANY AND WANT TO HAVE GOOD STANDING.

NAOMI Naomi 
Rating:
1.0

The van was filthy i took pictures..and with this covid issue..I was very upset I wiped the van down thoroughly.the guy that took my reservation was beautiful..the man that took the van back..name gregorio was very mean. When I told him about the van not being clean. He said I DIDN'T ASK YOU!! He took the keys from me he said you can leave now!!! I said no I need a receipt. Gregorio said Daniel is very busy. I said I'll wait. I asked i don't want to pay for the van for 24 hours because I'm returning it early. I told Daniel I wasn't keeping it long. Gregorio said it doesn't matter you're still paying for the 24 hours.. I'm so sorry but I was or still thinking of calling best business bureau..the service there was awful..the guy over the phone that took my reservation was amazing. Sincerely Leticia Arellano Paine

RAYMOND WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

JUAN VELASQUEZ 
Rating:
3.0

Thanks for the great customer service. And we appreciate that you were able to accommodate us.

ROSLYN DUNCAN 
Rating:
5.0

Electric current in the back of my rented truck didn't work so I wasn't able to attach anything on the back end. Company should make sure to check all their trucks to see if everything is working as it should. Cost me some of my stuff as a result of not being able to add another haul to the truck.

EDUARDO VAZQUEZ 
Rating:
1.0

With no prior agreement, the business owner tried to force me to bring back the van that I rented online, an hour before the time I agreed to, because his business would be closed. I felt this had nothing to do with the agreement I made with U-Haul to have the van for five hours. There was also no alternate location where I could return the van and I was told I would be obligated to keep it over the weekend and pay an additional $100 because through no fault of mine, his business would be closed.

Donna Shibuya 
Rating:
3.0

This was a auto repair shop and I had to wait until the service person do a service run with his client which put me back a little with my timing to get the truck back, but I'm not complaining the service was good.

LINDA DOWNING 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY HALL 
Rating:
2.0

There was no representative for your company available for assistance on site. When I arrived I was told that the person for U-haul would be there an hour after my schedule pick up. When I brought it back he still wasn't there and the people that worked on tires didn't want to be involved. The vehicle was dirty inside and out. I will not go back to that location.

Michelle JACKSON 
Rating:
3.0

No point of comment nothing will improve.

TIMOIYA CHENNAULT 
Rating:
1.0

Customer did not leave a comment.

Ronald Jones 
Rating:
5.0

Customer did not leave a comment.

Richard Holmes 
Rating:
3.0

Customer did not leave a comment.

Elke Lucas 
Rating:
5.0

Love this place! I’ll be back.

Lauren Amar 
Rating:
4.0

Customer did not leave a comment.

LUIS ROSALES 
Rating:
4.0

Customer did not leave a comment.

Jess Willard 
Rating:
5.0

Jose was very friendly, helpful, and thorough with his service.

Landy Gutierrez 
Rating:
1.0

I get there exactly at 11:04am to pick up my reservation that i had at 11:00am seek for help and the guy in the tire shop tells me the person left cause the person who had the reservation didn’t show up. I didn’t end up driving out of this place till 11:43am. Its my first amd last time i have go to this place.

Victor Alfonso Vargas 
Rating:
5.0

Nice service and excellent units I get thanks

Carlos Fernandez 
Rating:
5.0

Daniel gave excellent CS!!! Very friendly & helpful

Narvelyn Renfro 
Rating:
5.0

Hello. You need to single out who can provide after hour service. The one I picked said I can pick up and drop off after hours. This was so wrong. Luckily I arrived early enough to get the truck, and then I had to miss 2 hours of work in order to drop it back off when they were open. This was a big inconvenience due to the lack of time I actually had. If it would've went the way I set it up due to the info you had provided about after hour pick up and drop off it would have been fine. The place I picked up from was great. Very awesome staff and very friendly, can't speak for corporate though, they dropped the ball.

George Roden 
Rating:
1.0

Customer did not leave a comment.

Shelley Cervantes 
Rating:
5.0

Customer did not leave a comment.

Percival Davis 
Rating:
5.0

Customer did not leave a comment.

LANCE RICHARD WASHINGTON 
Rating:
5.0

Customer did not leave a comment.

TIM HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

afrika williams 
Rating:
1.0

you need better customer service at this location I thought they were being a little biased and the person that was there to run the office was never there and when he came he was rude and very disrespectful I had an 1115 appointment to pick up the vehicle the person that runs the business did not give me the vehicle until 1130 and he had to be forced to give it to me by management he wanted to give it to his Mexican friend I don’t understand why but that’s what happened

Melvin Jackson 
Rating:
4.0

Customer did not leave a comment.

jeffery crayton 
Rating:
4.0

Customer did not leave a comment.

Terry Hill 
Rating:
5.0

So far it great for its location

Alonza Campbell 
Rating:
5.0

Customer did not leave a comment.

robia daniel 
Rating:
1.0

The person will likely not be there to rent the uhaul to you. You'll probably be sitting there for over an hour waiting for it to be processed over the phone although you've had the uhaul on reserve and checked in online, which is a process that is supposed to cut your wait time in half.

Shaquana Capers 
Rating:
1.0

Uhaul rep was two hours late.

John Williams 
Rating:
1.0

Rented 10 foot truck at 5:45pm on 07/25/2017 was never told I had to have truck back by 8am on 07/26/2017. Tried to charge me for 2 days of rental even when I only had truck for less than 24 hours.

don young 
Rating:
1.0

Overcharged me without my consent

Deja Denegal 
Rating:
4.0

To demand all employees to be on the same page at all times to work together as a team. Not do your own thing. But be teachable.

ANDREA TAYLOR 
Rating:
1.0

I had to install and check the connection my self . When return same thing I had to disconnect and unload the tow doly myself

miguel leon 
Rating:
1.0

They made me late with everything, because they were late opening up, then had problems getting into the computer. So I was not very happy. There is more but I am still upset??

JUAN ANTONIO VASQUEZ 
Rating:
5.0

Customer did not leave a comment.

ARACELI BAROCIO 
Rating:
3.0

Customer did not leave a comment.

CHRISTINA ZELAYA 
Rating:
5.0

Customer did not leave a comment.

ANITA DANIELS 
Rating:
3.0

Customer did not leave a comment.

Karrie Harris 
Rating:
1.0

They were disrespectful and my pick up time was 1pm. They arrived at 220.

TARIQ MERHAB 
Rating:
5.0

Customer did not leave a comment.

Jeffery GILLAND 
Rating:
1.0

Be there on time ,especially if your customer has a reservation!

CATHY SUGS 
Rating:
1.0

I have already filed a complaint with one of your agents. I am willing to answer any questions you may have about the experience.

KATHLEEN IBARRA 
Rating:
1.0

The person in the front was so rude. Pick up a call and made us wait for about 15 minutes before we told him we where in a hurry hegot mad and thru his phone at us in front of desk really bad service never again

HILARIA PEREZ 
Rating:
5.0

Good experience.

Eugene Barnett 
Rating:
5.0

Customer did not leave a comment.

JULIO AMAYA 
Rating:
4.0

Customer did not leave a comment.

CALETHA LASALLE 
Rating:
5.0

Staff was helpful and professional.

NANCY WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

LONIECE WRIGHT 
Rating:
3.0

I paid for a dolly and when I got to my destination to pick up the boxes, there was no dolly in the back of the truck

Abdul Ahmed 
No reviews have been submitted for this location.

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