Customer Reviews for Tire Care & Maintenance LLC
(U-Haul Neighborhood Dealer)

106 reviews

23816 Old Stables Rd   Rawlings, MD 21557

(301) 786-7217

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(301) 786-7217

23816 Old Stables Rd
Rawlings, MD 21557

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kristen Cary 
Rating:
5.0

The check in person could only go by what was in the system so the overcharge was continued. I returned the truck to Rawlings Maryland on Monday, on Wednesday I received a call from a U Haul rep asking if I was still making my move to Rawlings and when I would return the truck.

Charles Shockney 
Rating:
5.0

Customer did not leave a comment.

JOHN WALTER YODER 
Rating:
5.0

Customer did not leave a comment.

James Bess 
Rating:
1.0

Was charged for two days of use. Reservation was for one day. Trailer was returned same day. Took pictures and have truck video of the return. Made it very clear that the trailer would be returned within a few hours. Was told it’s okay to drop after hours. D B welding ( location) charged me for two days. This is theft. Now I have to waste part of my day going to the commissioners office to file charging documents for theft. It’s a real shame uhaul let’s just about anyone use their name and rent their equipment. Told my daughter when I picked up the trailer the place seemed very shady. Now we know. Do not rent here. Do not go here. You will get your money stollen. When this happens go file a charging document. Hold them accountable.

Brock Baker 
Rating:
5.0

Very professional

Lisa Sagal 
Rating:
5.0

Absolutely nothing to improve on customer service!!! Fantastic UHaul dealer. Matched the price of the dealer I went to first that was out of trucks.

SANFORD BRUCE JR SNOW 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CRAIG DIEHL 
Rating:
5.0

Customer did not leave a comment.

ANDREW THOMAS DAVIS 
Rating:
2.0

Park the trucks where you can get to them. Truck was damaged

Jennifer Marie Woodard 
Rating:
5.0

The gentleman that met us there was very friendly!

Andrea Tufarolo 
Rating:
1.0

This location is in the middle of nowhere and hard to find. Once you find the road it is still confusing as to which building to go to. The cell service there is bad and almost non existent as well. The people there were friendly and helpful but the location is not good

Timothy Nelson 
Rating:
4.0

Customer did not leave a comment.

charles eugene Ohaver 
Rating:
5.0

Customer did not leave a comment.

Ross Kuhn 
Rating:
1.0

This place was a filthy dump. They claimed they couldnt find my reservation then rebooked it on the spot. None of my credit cards worked so had to drive into town and call my bank to release that large sum through an atm. Bank stated the problem was not on their end...it was a uhaul issue. That ended up costing me a security deposit to be held due to cash payment. It took over 3 hours to get the keys in my hands.

Christina Duckworth 
Rating:
5.0

Customer did not leave a comment.

Guy Shuck 
Rating:
2.0

I was expecting 10 minutes in and out. The establishment was closed and the vehicle was not scheduled to be picked up online. After the pickup issued was resolved I was informed that I would have to remove a word lock to gain access to the key. By the time all of the steps were completed I lost an hour. I scheduled this pickup a month ahead of my pickup date (8/31/19). There's is no way to gain the hour back that I lost. I will not be using U-haul again for any moves in the future. The pickup location was like going back in time 50 years. You need to reevaluate your locations for future customers. I would love to discuss this issue with a company representative. Please feel free to contact me. I will make sure that word of my experience with U-haul is passed along to friends and family. Thanks You

Jeff Foreman 
Rating:
5.0

Customer did not leave a comment.

Travis Boher 
Rating:
5.0

The location owner was very friendly and helpful in every way.

james reel 
Rating:
3.0

The location was remote and out of the way. I appreciate that they could accommodate me on such short notice, the truck that I received had an issue. The heat was stuck on from the floorboards and as a result I received a heat blister on my right foot.

Danyelle Avery 
Rating:
5.0

Staff were friendly and very helpful.

RYAN RODNEY 
Rating:
5.0

Customer did not leave a comment.

Glen Johnson Jr 
Rating:
4.0

They was the third place we contacted to get one the second place we contacted had the trailer we needed but there was not anyone that could do a uhaul rental the lady was very helpful and the prices was different at the place we rented from what the first location quoted us. I think the price for one way was ridiculous so I had to drive a extra 2.5 hrs to take it back because it was going to be almost 300 dollars for one way.

micah hellems 
Rating:
4.0

Very friendly, patient in explaining things, accommodating, courteous!

Frances Cook 
Rating:
5.0

Customer did not leave a comment.

Jeffery Edwards 
Rating:
5.0

Customer did not leave a comment.

Brenda Keller 
Rating:
5.0

Customer did not leave a comment.

Roger Eversole 
Rating:
5.0

Not a thing the most friendly service ever!

JOANN MONT 
Rating:
5.0

Something went wrong when I called the number and it originally put my order and reservation to the Location on RT 40. I wanted this location and am very happy with the experience there. They were courteous and professional.

Dianna Russell 
Rating:
2.0

Was not given one month free storage with a one-way truck .told person who checking in truck back door was open he proceeded to drive very quickly and nearly hit my sons car. Person checking in truck didn't know how to read a fuel gauge .

HAROLD RUTH 
Rating:
5.0

Customer did not leave a comment.

Stephanie Holdren 
Rating:
5.0

The only issue we had was we reserved a 20' truck but was given a 15' truck. Trying to move a 3-bedroom house...a 15' was no where close to what we needed. We ended up having to reserve another truck through another company.

Benjamin Phillips 
Rating:
2.0

Have your website work and your people know their jobs

Rachel RICE 
Rating:
5.0

Customer did not leave a comment.

Gary Rankin 
Rating:
4.0

Customer did not leave a comment.

Jerry Dickens 
Rating:
5.0

Nothing very friendly clean and fast

DAVID COTHERMAN 
Rating:
5.0

Customer did not leave a comment.

FRED KESNER 
Rating:
5.0

Customer did not leave a comment.

BOB SUMMERS 
Rating:
5.0

Customer did not leave a comment.

Angela Whetzel 
Rating:
3.0

Customer did not leave a comment.

Caroline Reeves-Novotny 
Rating:
5.0

Customer did not leave a comment.

Samuel Sarver 
Rating:
5.0

We have rented from UHaul many times in the past but this last experience was by far the best. Booking agent was so helpful and friendly.

Rod Ryan 
Rating:
5.0

Customer did not leave a comment.

Doris Ringler 
Rating:
5.0

Customer did not leave a comment.

MARY GEORGE 
Rating:
5.0

Customer did not leave a comment.

Kenny Baker 
Rating:
5.0

Everything was good. They were excellent to deal with.

Jerry King 
Rating:
5.0

I've rented a truck from this location three times lately. They are always friendly and extremely helpful. There is another location closer to my home but I choose this one because of my past experiences.

BONNIE BARR 
Rating:
3.0

The staff were very helpful and knowledgeable. They went beyond what I expected to get the truck we needed.

BONNIE BARR 
Rating:
3.0

The people were very helpful!

Bonnie Barr 
Rating:
3.0

outside of truck was muddy and cargo area needed cleaned out

Troy White 
Rating:
4.0

Customer did not leave a comment.

FRED KESNER 
Rating:
5.0

Great service!!

NELLIE FRYER 
Rating:
4.0

They were very equipped for what I immediately needed. No questions left unanswered. Would deal with again. THANK YOU

GEORGINA ANDERSON 
Rating:
5.0

Customer did not leave a comment.

TAMMY DENTON 
Rating:
4.0

Customer did not leave a comment.

michael winebrenner 
Rating:
5.0

Customer did not leave a comment.

GREG STAGGS 
Rating:
3.0

I wanted to rent in Cumberland this was just out of my way to pick up other then that it was fine

BARBARA MCCARTHY 
Rating:
3.0

Customer did not leave a comment.

GERRI SILVIOUS 
Rating:
5.0

Customer did not leave a comment.

Rodney Blank 
Rating:
4.0

Customer did not leave a comment.

FRED KESNER 
Rating:
3.0

When the customer orders five dozen pads and the pickup location calls and confirms the order two days before you pickup the truck but on the day of the pickup tells me that they only have two dozen pads available and I am stuck well short of my requested amount that is not satisfactory at all.

MICHAEL BEEMAN 
Rating:
5.0

keep everything the same.

MARY W INGLE 
Rating:
4.0

all was great and you did very good!!

Van Galvan 
Rating:
3.0

Customer did not leave a comment.

JOSEPH RIZZO 
Rating:
3.0

Everything was fine. Good experience.

FRED KESNER 
Rating:
4.0

Customer did not leave a comment.

Dalton DIEHL 
Rating:
5.0

Customer did not leave a comment.

MIKE PATRICK FLANAGAN 
Rating:
5.0

Customer did not leave a comment.

LUTHER LITTEN 
Rating:
5.0

Customer did not leave a comment.

Chris Anthony 
Rating:
5.0

very nice towing truck didnt even hardley notice i hauling anything.very satisfied

JAMES MONTGOMERY 
Rating:
5.0

Customer did not leave a comment.

JOY FERTIG 
Rating:
3.0

Customer did not leave a comment.

Joseph Williams 
Rating:
5.0

Dave was very courteous and professional while checking us out with the vehicle. Receptionist was very friendly and helpful when we called to reserve. Excellent service. Will recommend to others!

Katherine Johnson 
Rating:
5.0

Everyone was very pleasant and helpful.

Debbie Branda 
Rating:
5.0

YOU NEED TO HAVE MORE TRUCKS/TRAILERS AVAILABLE. IT IS ABSOLUTELY RIDICULOUS THAT THERE ARE HARDLY ANY TRUCKS/TRAILERS AVAILABLE IN THAT AREA.

MELISSA TILLMAN 
Rating:
4.0

The people are very nice and helpful. Made my move so much easier.

ANGELA NORTHCRAFT 
Rating:
4.0

I had no trouble with the location of where I got my rental. They were very friendly and helped me in the big debacle Uhaul caused.I reserved my truck a month before the day I needed it. I was forewarned by other Uhale dealers how you reserve a truck but when your day come, there is no truck to rent !! That is exactly what happened to me. I was so scared that I was going to not have a truck to move with. I called Uhaul and they wanted me to drive almost an hour away to pick one up. I was told I would get my $50 rental guarantee. I asked if they was going to waive the $0.99 mileage fee. I was told NO !!! WHAT !!! Thank goodness Tire Care and Maintenance went to that location and picked it up for me :) !! So after a day full of stress and worry, it worked out. Until needs more trucks brought to this area..... big shortage!!!

MISTY KEPLINGER 
Rating:
5.0

Customer did not leave a comment.

STEPHEN WAIDE 
Rating:
4.0

They made an effort to have a truck available when another location did not make a similar effort.

WILLIAM ARNOLD 
Rating:
5.0

Customer did not leave a comment.

BRUCE LUDWICK 
Rating:
5.0

Quick checkout!!

Kathleen Hast 
Rating:
3.0

We could not get the car up on the tow dolly. The body kept hitting the inside tabs that hold the wheel straps. Forwards , backwards, made no difference. It would not clear. We hauled the trailor from KY to MD and when I dropped it off there was a doolly there which had those tabs beaten over so they didn't stick up........... The car would of gotten on that dolly. But not the one we had. This whole thing was a waste of my money. Terrible experience. Just terrible!

CHARLES E Pachinger 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN HAST 
Rating:
5.0

Customer did not leave a comment.

MARSHALL GUYON 
Rating:
4.0

Nothing to improve....easy in and out. That is all I was looking for. If you had lots of couches, snack trays and a person to tend to my needs while I was waiting, I'd figure that i'd be waiting a while and would have looked for somewhere else

Jeff Hopkins 
Rating:
5.0

Customer did not leave a comment.

DENISE AHERN 
Rating:
4.0

Customer did not leave a comment.

VICTOR CLAY 
Rating:
4.0

They made the extra effort to locate the truck I needed, very helpful.

timothy wilson 
Rating:
5.0

Customer did not leave a comment.

SUE RILEY 
Rating:
5.0

Customer did not leave a comment.

JENNIFER RICH 
Rating:
5.0

Customer did not leave a comment.

LYDA WESTFALL 
Rating:
4.0

rental went well

HARRY SHEWBRIDGE 
Rating:
4.0

rental went well

HARRY SHEWBRIDGE 
Rating:
5.0

Fast, friendly service

Fred Marlis 
Rating:
4.0

Everthing went smooth!! Great transaction!!

Wayne Hamilton 
Rating:
3.0

i cant say anything bad about it overall everyone was very nice to me i would go back Fred Propst

Fred Propst 
Rating:
3.0

Customer did not leave a comment.

STEVAN FISHER 
Rating:
5.0

There needs to be more equipment in this area!!!

dave bittinger 
Rating:
4.0

Customer did not leave a comment.

Anthony Garrovillo 
Rating:
4.0

Nothing I can think of. Everything went very well. Fred Riley

FRED RILEY 
No reviews have been submitted for this location.

Additional Services at this Location

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