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early pickup by key box was great however pickup steps did get a little lengthy. I stopped by the day before to talk to some in the office about the process and she was wonderful. she couldn't have been nicer and was a wealth of knowledge.
My check-in went fine but the return was challenging. Apparently your system kept picking up a different location 2 1/2 miles away but I was already sitting in the van in the return parking space. I tried twice and the return transaction would not complete - had to call customer service on the phone which took another 15 minutes. Frustrating - although the situation was resolved.
I was very pleased with the service here, they were very helpful with explaining the contract and cost and returning the truck , plus the truck was very clean and ready to go ,
I will NEVER pick up a truck using mobile check in- worst experience ever. Sat in the parking lot for almost an hour waiting for approval to take the truck which totally messed up our move and timing. Tried to call the 800 number while sitting there and was on hold for 20 minutes at least. Mobile pick up is a joke
Very good experience; staff who assisted us was exemplary
Everything went perfectly. I would definitely use this location again. Great job!
super sweet lady helped with the check-in and promptly sent the final bill before we even left the location. easy parking and clean facility.
The woman who cleaned our truck did so unmasked, the truck was clean and the staff was very helpful but for her own safety she should have been masked.
The phone app didn't work when we got there. I had completed the transaction on line-nowhere did it say I had to ALSO do it on the app. Took me 15 min to load and figure out the app, then it wouldn't work. The very wonderful sales lady stayed passed her time and did it on the computer. She was awesome!!
The staff were excellent. The 800 number staff, 24 pick up app, and website were useless. Only after 45 minutes of trying to make the app work on my android and then trying to pick up the vehicle using the website (and three phone calls to 800), were the staff able to step in and manually complete my pickup. All told I was an hour late for the job I had to perform with the vehicle. I will probably not use the service again until I'm able to work directly with the staff.
This is a wonderful place to rent a UHaul. The truck was the cleanest by far that I have ever rented. The staff there were 100% helpful. I had some trouble with the APP and they called me back to help work through it. Friendly, honest, wonderful.
The person who assisted me was AMAZINGLY helpful!!! She answered my questions and offered up information when I didn't know the question to ask.
Very pleasant staff and easy check-in.
Deb was very helpful regarding area stores to shop and then she immediately signed the cargo van out to me without a reservation...Thanks Rita
The online check-in process was miserable and frustrating: - Redundant questions ("How many miles are on the odometer?" "Ok, now take a picture to prove it!" - Why am I entering the number when you can just get it from the photo you require me to take anyway?) - The 'Verification' Process took about 10 minutes, which was ridiculous to just be sitting in a parking lot waiting for that to complete, particularly if you're on a time crunch and there's no way to mitigate the wait by getting verified beforehand (even though I did the 'check-in' ahead of time).
The whole experience was wonderful. Cargo Van worked out so well, Office Woman was top notch both professionally and personality wise. I will highly recommend this location. And, she told me to use your App which made all so easy!
I understand this location is a rental storage unit. Rental trucks seem to be a side business, that's cool. It appears the storage customers take priority--one was helped in front of me, though I was there first. I am cool with this, but there should be a sign up telling us this, or just verbally saying,,,listen, we need to service these quick hitters first.... Rather than me having to figure it out. Just more communication.
The Customer Service was awesome.
Great personal service at this location saved me from being a disappointed customer due to issues using iPhone for self pick up.
Best place we've been regionally. Staff was kind and professional, van was in excellent shape.
Faster check in time the computer was very slow.
Friendly and helpful staff. Highly recommended!
Great service. Great experience. Will use again
Don't over charge your customers thru hidden fees.If you advertise $19.99 and charge 3 times that for a short trip then don't expect your customers to approve you or come back.
Very nice service.
check in took 30+ minutes due to computer issues. This is a major challenge when renting a vehicle - especially if you are moving and have movers waiting and being paid to help. The location needs to have fast, reliable computer technology to accelerate this process. The staff was extremely nice and helpful.
Fast and friendly customer service
Easy to deal with, very helpful and friendly.
They made everything easy. A pleasure to deal with.
I had fantastic service at Timoniun location from Pam and Hector. Now please remove me from your email list I get too many emails. Thank you Mike Boylan
Rental via the mobile app took hardly any time at all! Thank you Pam!
A little confused as to how much gas to refill with. Since the gas gauge is not precise, I ended up refilling with more gas than when I started.. All vehicles should truly be FULL at rental time and expected to be FULL at return, Otherwise Pam and Hector are the BEST!!!
Tire pressure light was on.
The cab was a little dirty, however it could be because of a scheduling issue with the first location we needed to change locations and get a box truck instead of a van.
Wonderful truck pick up experience. Very helpful people. If you're near this location, choose it for pickup!
The only 2 issues were the return location was not the same as my reservation, and the person said the location I chose wasn't in the system. And also, the truck had 1/4 tank of fuel. I wish they'd have had a little more, I had to stop right away for fuel.
This location went above and beyond to make sure we were satisfied with our Uhaul rental. It's hard to find quality customer service in these large organizations where the corporate HQs are elsewhere. Excellent Excellent service here at Timonium Self Storage!! Thank you!
Simply the best place to rent a truck from.
Could not have asked for an easier rental for move. Contacted by Uhaul prior to date of pick up to make sure of details. Pick up was convenient. Truck was great and ran smoothly.
Nothing. This is the only u-haul location that I use.
Be truthful about what is available
Very pleasant to deal with and everything wnet according to plan.
Nothing! By far the best experience I have had when renting a truck.
Excellent customer service with Pam!
Really nice people! Thank you, Pam and Hector!
Hector was very helpful on a short-notice rental. We appreciated that very much!
Nothing. This is by far the BEST place to rent a vehicle.
Nice experience all around!
When I arrived I was told they didn't have a van to rent because theyir van was for sale. They took my reservation paperwork and notified me the reservation had been cancelled. Thankfully they understood my need and allowed me to rent the van after writing up a new reservation. About 2 hours later I received a phone call from another U-Haul location asking if I would be picking up a van from them. I have no idea where they were located or why my reservation had been cancelled or moved without notification. This happened the last time I reserved a van from U-Haul. Maybe your online system doesn't work???
The guy renting me the equipment was very helpful and pleasant despite dealing with a very slow computer system at that moment.
Hector was fantastic
Thanks so much! Everything was perfect.
