Nothing, it was a great time
Karmin Eldredge
Customer Reviews for Timberline Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Denim was great to work with.
Swca Swca | Overall ExperienceDenim was the absolute Best!! Super friendly, professional and easy to work with! He was awesome & made our experience an easy one!
Adam SepulvedaJust an empty lot to drop off the truck
Jonathon StottVery personal and helpful. Nice to try and help support small local businesses.
CODY KARLKHOFFOne of the better facilities I’ve been to, seemed to work hard at getting me a discount for the inconvenience I had. Would recommend timberline storage va.
Lisa DuttonBest and easiest uhaul I’ve ever rented. From start to end Denim helped me with all my questions and concerns. They also have a super clean storage facility that I’m now using.
Faith SimperWe’ve had our storage for around 2 years and we have always had a great experience when ever we’re there Thank you Thank you. ARNY And Shirley Eksund
Arny Eksund | Overall ExperienceOverall, just excellent service. Was in need of a storage unit quickly and with just a quick phone call and site visit I had a unit. Manager was prompt and professional in all our dealings. Will definitely come back and highly recommend. GM
Gabriel Miranda | Overall ExperienceThe location was hard to find and no one was there. I went to a connivence store asking for help and they said people were always coming in and asking where the location was.
Kathy cainExcellent service!!!! Thanks for the use of your storage units!!!!
Scott Gardner | Overall ExperienceBest and simplest customer service!
blaine jensen | Overall ExperienceExcellent service with personal approach. Very impressed.
Michael TaylorLaramie said if I went over mileage it would cost me an additional .40 cents a mile. Turns out I was charged an additional $1.00 a mile. Quite the difference.
Ana BodeDenim was very pleasant to work with. Access was secure, yet easy. Nice facilities!
Karl White | Overall ExperienceBest storage unit experience I've ever had.
Benjamin Muffler | Overall ExperienceAwesome!
Debbie Wright10/10 would rent a unit again from them . Very nice and clean place .
Farrah Richman | Overall ExperienceOur experience was absolutely perfect! Great customer service and great communication! We’ve rented from other UHAUL dealers in town with a poor experience. We will always take our business to timberline storage!
Steve CochranTotal cluster from start to finish. Had to drive 170 miles to pick up equipment and drive back. Took all day and cost hundreds in fuel to get truck to starting location. Truck then broke down 10 miles out of town and Uhaul sent two methheads masquerading as mechanics to fix the truck. They were three hours late and then knew nothing about fixing anything. Eight hours later I fixed the truck myself as Uhaul tried to tell me it was not fixable and wanted to transload and cost me two entire days. The methhead mechanics wanted to charge Uhaul $1000 upfront to fix the truck. I fixed it ion 20 minutes for $89. I feel I should be reimbursed for my time and experience fixing Uhaul’s equipment.
Chad BryantThanks will probably be back next year if you have availability.
Rob Kurger | Overall ExperienceIt was such an amazing experience
Jason Aldrin De Los SantosWould be nice with lighting in the units. But would recommend to any one. Great place
Sam Barker | Overall ExperiencePicked up the trailer and after it was loaded, realized the tire was flat, He told me to take it to the uhaul store on Main Street and they would change it for me. They didn’t, sent me to roadside assistance. 55 min wait on the phone. Friends filled it with air . We had two small children, no where to go. We headed out. Got a text that roadside assistance would be in vernal in 3 hours to change the tire. I responded and said no thank you we have small children and no where to go so we purchased a rim and tire for a spare and we’re on our way to st George. They asked if we would meet them in Duchesne so they could change the tire. We did, they Changed it. Still very upset I was rented faulty equipment and had to spend extra money to make it home. I don’t think I will ever rent from uhaul again, a lot of money for faulty equipment and shotty slow customer service
Marci SteedI was very pleased with the drop off process at Timberline Storage.
DUANE PANNELLStaff were not on site upon my arrival despite prior arrangements (during normal working hours). HOWEVER, situation was rectified and rental charges adjusted to my satisfaction for the inconvenience. Equipment was fine and I suspect this was an aberration. Would try them again, and recommend to others if next time is OK.
Lawrence ZubelVery nice facility, great people to work with.
Jim Houghton | Overall ExperienceSuper easy!! Everything was done quickly (over phone calls/texting) and without hassle. I will highly recommend the facility!!
Barbra Rowell | Overall ExperienceThe truck was on empty The "check engine" light was on the entire rental time (4 days) I immediate communicated this with uhaul worker in Vernal Utah, he confirmed that he was aware, but for me not to be concerned. Being a person that has never driven a 15foot uhaul for 9 hours through snowy, icy road, i was absolutely worried. No incident occurred. I was very grateful But this should not be the case for 1st time renters. Overall...i was very satisfied
kathleen guzmanThe storage unit was very clean, and the staff was more than helpful. I would highly recommend them.
Greg Schwantes | Overall ExperienceGreat storage unit. Owner very nice and accommodating.
Eric Heald | Overall ExperienceDenim is a wonderful Uhaul representative. Friendly and in task. He made my move easy. Thank you.
Karissa SimmonsI needed to find a storage space and there was nothing in town. Timberline was just completing new units and I was able to get one. They were there when I needed them and I really appreciated the auto pay.
mohea sprouse | Overall ExperienceWhen driving the truck, at low speed, 35 and less, there were no problems. When going faster than that, it bucked and jerked and was nerve wrecking to drive. Please, check this truck for future use. We rented a dollie and the wheels were not greased which make it pretty well useless.
mohea sprouseI would recommend this storage facility to my friends and family. The facilities were in great shape and clean. The staff was friendly and helpful. I would use this storage company again if I needed one.
Fransis Sheldon | Overall ExperienceThe self service checkout process was very slow and frustrating. The awaiting review step took about 20 minutes before the app indicated that someone was working to verify my drivers license and other info. It would be helpful if the app gave some sort of indication for expected wait time. I will do everything I can to avoid using the self checkout in the future.
Dave CardThe 24/7 Self Checkin app had a lot of problems and I had to call the rental office for help. The lockbox the key was in was very difficult to get open.
Peter GreenDenim was awesome. He was responsive to our questions and very accommodating.
Scott HinckleyMice got into our cardboard boxes and tore holes in stuff and went to the bathroom on a lot of our stuff. you couldn’t see in the unit unless you used your own headlights.
tiffany metcalf | Overall ExperienceI had to call someone for service.
Frank SanchezCleaner Truck interior. Other than that I was very satisfied with the service and great storage unit. Thank you.
Karissa SimmonsVery helpful and followed up the next day to assure us the trailer was returned in satisfactory condition! Thank you, Timberline!
BRECK MARTINEAUTimberline Was extremely helpful, professional, friendly and bent over backwards to make my experience excellent!!! They helped me secure my truck and got me the best rate possible!
JULIE MONSENDenim at Timberline storage was great, he hooked up the trailer for me and made sure everything worked properly. Professional and informative.
Janae ZieglerNo changes are needed.
Robert EmmonsThe guy I dealt with at timberline was very helpful and friendly. I would definitely recommend them
Jerry DownsNothing! Absolutely wonderful experience all around. Pick up was a breeze! The Pickup location Rep., had truck/trailer ready to go. Loaded car onto trailer. Explained equipment and made sure we were set for our move. Truck was roomy, comfortable and did surprisingly well on fuel.
Kari SmithMy experience was very positive. I accidentally locked the keys in the truck (my fault). As a word of advice: having a spare key somewhere in the undercarriage would have been very helpful. The service was perfect. Thank you!
Mike ChristiansenNot easy to contact local personnel. Had to drop off and leave key. I’d pick a different location where someone was on site.
Joel PercivalI appreciate your help. We will definitely use and share again.
Taija JacksonThe young man was very helpful!!!!!
richard islasKeep the same attitude in ALL locations!
RICHARD KNUPFERI only dropped of equipment here but had a great interaction with Denim. Thanks!
Timothy SwainDenim was very helpful and such a nice person to work with. He made the whole process much easier. I would recommend him to all .
Michael BarnettThis is hands down the best Uhaul experience I've had!
Myayn GalbraithNothing. Denim went above and beyond.
Donovan AndersonThe customer service of this location was amazing, super easy to coordinate with them
ROBERTO YGLESIASMade it very easy to drop off.
Kent ServossDenim at Timberline Uhaul was awesome! He made our experience as easy as possible! He texted us to confirm the reservation, when we arrived the trailer was in an easy to load position and best of all the blankets and dolly were already inside! He helped me finish the online check-in and then helped us get the trailer loaded onto or vehicle and we were on our way! I’ve never had such a pleasant and quick experience renting a U-Haul and will definitely be back to Timberline again! Thank you Denim!
Kriston CaldwellYou guys were great. No suggestions for improvement.
Jonathan ThomasMain guy kept communication with us very easy and understanding. Made the handoff very smooth and easy!
Alejandro Zermeno