Customer Reviews for Timberline Storage
(U-Haul Neighborhood Dealer)

112 reviews

1527 N Vernal Ave   Vernal, UT 84078

(435) 789-8430

Office Hours

  • Mon-Thur: 8 am–6 pm
  • Fri: 8 am–4 pm
  • Sat: 9 am–2 pm
  • Sun: 12 pm–4 pm

Services at this Location:

Contact Us

(435) 789-8430

1527 N Vernal Ave
Vernal, UT 84078

Services at this Location:

Office Hours

  • Mon-Thur: 8 am–6 pm
  • Fri: 8 am–4 pm
  • Sat: 9 am–2 pm
  • Sun: 12 pm–4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Nothing, it was a great time

Karmin Eldredge 
Rating:
5.0

Denim was great to work with.

Swca Swca  |  Overall Experience 
Rating:
5.0

Denim was the absolute Best!! Super friendly, professional and easy to work with! He was awesome & made our experience an easy one!

Adam Sepulveda 
Rating:
2.0

Just an empty lot to drop off the truck

Jonathon Stott 
Rating:
5.0

Customer did not leave a comment.

Sadie Perry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheena Long  |  Overall Experience 
Rating:
5.0

Very personal and helpful. Nice to try and help support small local businesses.

CODY KARLKHOFF 
Rating:
5.0

One of the better facilities I’ve been to, seemed to work hard at getting me a discount for the inconvenience I had. Would recommend timberline storage va.

Lisa Dutton 
Rating:
5.0

Customer did not leave a comment.

Collin Wachter  |  Overall Experience 
Rating:
5.0

Best and easiest uhaul I’ve ever rented. From start to end Denim helped me with all my questions and concerns. They also have a super clean storage facility that I’m now using.

Faith Simper 
Rating:
5.0

We’ve had our storage for around 2 years and we have always had a great experience when ever we’re there Thank you Thank you. ARNY And Shirley Eksund

Arny Eksund  |  Overall Experience 
Rating:
5.0

Overall, just excellent service. Was in need of a storage unit quickly and with just a quick phone call and site visit I had a unit. Manager was prompt and professional in all our dealings. Will definitely come back and highly recommend. GM

Gabriel Miranda  |  Overall Experience 
Rating:
1.0

The location was hard to find and no one was there. I went to a connivence store asking for help and they said people were always coming in and asking where the location was.

Kathy cain 
Rating:
5.0

Excellent service!!!! Thanks for the use of your storage units!!!!

Scott Gardner  |  Overall Experience 
Rating:
5.0

Best and simplest customer service!

blaine jensen  |  Overall Experience 
Rating:
5.0

Excellent service with personal approach. Very impressed.

Michael Taylor 
Rating:
5.0

Customer did not leave a comment.

Ryan Remington   |  Overall Experience 
Rating:
2.0

Laramie said if I went over mileage it would cost me an additional .40 cents a mile. Turns out I was charged an additional $1.00 a mile. Quite the difference.

Ana Bode 
Rating:
5.0

Customer did not leave a comment.

Jodeane Rupert  |  Overall Experience 
Rating:
5.0

Denim was very pleasant to work with. Access was secure, yet easy. Nice facilities!

Karl White  |  Overall Experience 
Rating:
5.0

Best storage unit experience I've ever had.

Benjamin Muffler  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Watts 
Rating:
5.0

Awesome!

Debbie Wright 
Rating:
5.0

Customer did not leave a comment.

Krista Atwood  |  Overall Experience 
Rating:
5.0

10/10 would rent a unit again from them . Very nice and clean place .

Farrah Richman  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kymbra Ainge 
Rating:
5.0

Our experience was absolutely perfect! Great customer service and great communication! We’ve rented from other UHAUL dealers in town with a poor experience. We will always take our business to timberline storage!

Steve Cochran 
Rating:
4.0

Total cluster from start to finish. Had to drive 170 miles to pick up equipment and drive back. Took all day and cost hundreds in fuel to get truck to starting location. Truck then broke down 10 miles out of town and Uhaul sent two methheads masquerading as mechanics to fix the truck. They were three hours late and then knew nothing about fixing anything. Eight hours later I fixed the truck myself as Uhaul tried to tell me it was not fixable and wanted to transload and cost me two entire days. The methhead mechanics wanted to charge Uhaul $1000 upfront to fix the truck. I fixed it ion 20 minutes for $89. I feel I should be reimbursed for my time and experience fixing Uhaul’s equipment.

Chad Bryant 
Rating:
5.0

Customer did not leave a comment.

Kenzy Simper 
Rating:
5.0

Customer did not leave a comment.

Randy Booth 
Rating:
4.0

Customer did not leave a comment.

David Peterson 
Rating:
5.0

Customer did not leave a comment.

Matthew Peckler 
Rating:
5.0

Thanks will probably be back next year if you have availability.

Rob Kurger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meshell Cohn 
Rating:
5.0

It was such an amazing experience

Jason Aldrin De Los Santos 
Rating:
5.0

Would be nice with lighting in the units. But would recommend to any one. Great place

Sam Barker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaylee McNeill  |  Overall Experience 
Rating:
3.0

Picked up the trailer and after it was loaded, realized the tire was flat, He told me to take it to the uhaul store on Main Street and they would change it for me. They didn’t, sent me to roadside assistance. 55 min wait on the phone. Friends filled it with air . We had two small children, no where to go. We headed out. Got a text that roadside assistance would be in vernal in 3 hours to change the tire. I responded and said no thank you we have small children and no where to go so we purchased a rim and tire for a spare and we’re on our way to st George. They asked if we would meet them in Duchesne so they could change the tire. We did, they Changed it. Still very upset I was rented faulty equipment and had to spend extra money to make it home. I don’t think I will ever rent from uhaul again, a lot of money for faulty equipment and shotty slow customer service

Marci Steed 
Rating:
5.0

I was very pleased with the drop off process at Timberline Storage.

DUANE PANNELL 
Rating:
2.0

Staff were not on site upon my arrival despite prior arrangements (during normal working hours). HOWEVER, situation was rectified and rental charges adjusted to my satisfaction for the inconvenience. Equipment was fine and I suspect this was an aberration. Would try them again, and recommend to others if next time is OK.

Lawrence Zubel 
Rating:
5.0

Very nice facility, great people to work with.

Jim Houghton  |  Overall Experience 
Rating:
5.0

Super easy!! Everything was done quickly (over phone calls/texting) and without hassle. I will highly recommend the facility!!

Barbra Rowell  |  Overall Experience 
Rating:
5.0

The truck was on empty The "check engine" light was on the entire rental time (4 days) I immediate communicated this with uhaul worker in Vernal Utah, he confirmed that he was aware, but for me not to be concerned. Being a person that has never driven a 15foot uhaul for 9 hours through snowy, icy road, i was absolutely worried. No incident occurred. I was very grateful But this should not be the case for 1st time renters. Overall...i was very satisfied

kathleen guzman 
Rating:
5.0

The storage unit was very clean, and the staff was more than helpful. I would highly recommend them.

Greg Schwantes  |  Overall Experience 
Rating:
5.0

Great storage unit. Owner very nice and accommodating.

Eric Heald  |  Overall Experience 
Rating:
5.0

Denim is a wonderful Uhaul representative. Friendly and in task. He made my move easy. Thank you.

Karissa Simmons 
Rating:
5.0

Customer did not leave a comment.

Brent McKee 
Rating:
5.0

I needed to find a storage space and there was nothing in town. Timberline was just completing new units and I was able to get one. They were there when I needed them and I really appreciated the auto pay.

mohea sprouse  |  Overall Experience 
Rating:
5.0

When driving the truck, at low speed, 35 and less, there were no problems. When going faster than that, it bucked and jerked and was nerve wrecking to drive. Please, check this truck for future use. We rented a dollie and the wheels were not greased which make it pretty well useless.

mohea sprouse 
Rating:
5.0

I would recommend this storage facility to my friends and family. The facilities were in great shape and clean. The staff was friendly and helpful. I would use this storage company again if I needed one.

Fransis Sheldon  |  Overall Experience 
Rating:
3.0

The self service checkout process was very slow and frustrating. The awaiting review step took about 20 minutes before the app indicated that someone was working to verify my drivers license and other info. It would be helpful if the app gave some sort of indication for expected wait time. I will do everything I can to avoid using the self checkout in the future.

Dave Card 
Rating:
5.0

Customer did not leave a comment.

Ryan Swanson 
Rating:
4.0

The 24/7 Self Checkin app had a lot of problems and I had to call the rental office for help. The lockbox the key was in was very difficult to get open.

Peter Green 
Rating:
5.0

Customer did not leave a comment.

RUUSELL DEWAR 
Rating:
5.0

Denim was awesome. He was responsive to our questions and very accommodating.

Scott Hinckley 
Rating:
5.0

Mice got into our cardboard boxes and tore holes in stuff and went to the bathroom on a lot of our stuff. you couldn’t see in the unit unless you used your own headlights.

tiffany metcalf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Hellyer 
Rating:
5.0

Customer did not leave a comment.

Jeremy Mcmickell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joshua Mcneill 
Rating:
1.0

I had to call someone for service.

Frank Sanchez 
Rating:
5.0

Cleaner Truck interior. Other than that I was very satisfied with the service and great storage unit. Thank you.

Karissa Simmons 
Rating:
4.0

Very helpful and followed up the next day to assure us the trailer was returned in satisfactory condition! Thank you, Timberline!

BRECK MARTINEAU 
Rating:
5.0

Customer did not leave a comment.

Larry Rasmusen   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES NIELSEN 
Rating:
5.0

Customer did not leave a comment.

austyn murray 
Rating:
5.0

Customer did not leave a comment.

Veni Cranford  |  Overall Experience 
Rating:
5.0

Timberline Was extremely helpful, professional, friendly and bent over backwards to make my experience excellent!!! They helped me secure my truck and got me the best rate possible!

JULIE MONSEN 
Rating:
5.0

Customer did not leave a comment.

Ryan Nay 
Rating:
5.0

Customer did not leave a comment.

RYAN NAY 
Rating:
5.0

Customer did not leave a comment.

John Myers 
Rating:
5.0

Customer did not leave a comment.

NATHAN MITCHELL 
Rating:
5.0

Customer did not leave a comment.

NATHAN MITCHELL 
Rating:
5.0

Customer did not leave a comment.

Jackson Dozier 
Rating:
5.0

Customer did not leave a comment.

Halli Wessman 
Rating:
4.0

Customer did not leave a comment.

Joshua Kitzmiller 
Rating:
3.0

Customer did not leave a comment.

Joshua Kitzmiller 
Rating:
5.0

Customer did not leave a comment.

TERESA JORGENSEN 
Rating:
4.0

Denim at Timberline storage was great, he hooked up the trailer for me and made sure everything worked properly. Professional and informative.

Janae Ziegler 
Rating:
5.0

No changes are needed.

Robert Emmons 
Rating:
5.0

The guy I dealt with at timberline was very helpful and friendly. I would definitely recommend them

Jerry Downs 
Rating:
5.0

Customer did not leave a comment.

Kymbra Ainge 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CATON 
Rating:
5.0

Nothing! Absolutely wonderful experience all around. Pick up was a breeze! The Pickup location Rep., had truck/trailer ready to go. Loaded car onto trailer. Explained equipment and made sure we were set for our move. Truck was roomy, comfortable and did surprisingly well on fuel.

Kari Smith 
Rating:
5.0

Customer did not leave a comment.

David Green 
Rating:
5.0

My experience was very positive. I accidentally locked the keys in the truck (my fault). As a word of advice: having a spare key somewhere in the undercarriage would have been very helpful. The service was perfect. Thank you!

Mike Christiansen 
Rating:
5.0

Customer did not leave a comment.

KELTON GARNER 
Rating:
5.0

Customer did not leave a comment.

Flossie Walker  |  Overall Experience 
Rating:
2.0

Not easy to contact local personnel. Had to drop off and leave key. I’d pick a different location where someone was on site.

Joel Percival 
Rating:
5.0

I appreciate your help. We will definitely use and share again.

Taija Jackson 
Rating:
5.0

Customer did not leave a comment.

Penny Carter 
Rating:
5.0

Customer did not leave a comment.

TJ Jenson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Seth Stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Traci Frost  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip Swain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stuart Handy 
Rating:
5.0

Customer did not leave a comment.

Alexis Oaks  |  Overall Experience 
Rating:
5.0

The young man was very helpful!!!!!

richard islas 
Rating:
5.0

Keep the same attitude in ALL locations!

RICHARD KNUPFER 
Rating:
5.0

Customer did not leave a comment.

Carrie Zeller 
Rating:
5.0

Customer did not leave a comment.

JIMMIE DEARMAN 
Rating:
5.0

I only dropped of equipment here but had a great interaction with Denim. Thanks!

Timothy Swain 
Rating:
5.0

Denim was very helpful and such a nice person to work with. He made the whole process much easier. I would recommend him to all .

Michael Barnett 
Rating:
5.0

This is hands down the best Uhaul experience I've had!

Myayn Galbraith 
Rating:
5.0

Nothing. Denim went above and beyond.

Donovan Anderson 
Rating:
5.0

The customer service of this location was amazing, super easy to coordinate with them

ROBERTO YGLESIAS 
Rating:
5.0

Made it very easy to drop off.

Kent Servoss 
Rating:
5.0

Denim at Timberline Uhaul was awesome! He made our experience as easy as possible! He texted us to confirm the reservation, when we arrived the trailer was in an easy to load position and best of all the blankets and dolly were already inside! He helped me finish the online check-in and then helped us get the trailer loaded onto or vehicle and we were on our way! I’ve never had such a pleasant and quick experience renting a U-Haul and will definitely be back to Timberline again! Thank you Denim!

Kriston Caldwell 
Rating:
5.0

Customer did not leave a comment.

Josey Slaugh 
Rating:
5.0

Customer did not leave a comment.

Erick Blackburn 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MCLAUGHLIN 
Rating:
5.0

You guys were great. No suggestions for improvement.

Jonathan Thomas 
Rating:
5.0

Main guy kept communication with us very easy and understanding. Made the handoff very smooth and easy!

Alejandro Zermeno 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

Back
To Top