Customer Reviews for Tiger Self Storage
(U-Haul Neighborhood Dealer)

313 reviews

9609 Oates Dr   Sacramento, CA 95827
(& Bradshaw)

(916) 368-1139

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(916) 368-1139

9609 Oates Dr
Sacramento, CA 95827
(& Bradshaw)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Brian Mohamed 
Rating:
5.0

Customer did not leave a comment.

Darren Revere 
Rating:
5.0

My reservation was transferred to this location at the last minute after what I'd reserved was not available. I was very happy it was. Thr other location was just too chaotic, with people unable to try and help.

Pantalion Sanchez 
Rating:
5.0

Very friendly and helpful location. I will go back to this location to get a vehicle when I need one.

MARTIN YOUNGER 
Rating:
5.0

Customer did not leave a comment.

Cedric Gillespie 
Rating:
5.0

Very nice person

Hakim Muhammadi 
Rating:
1.0

Woman was EXTREMELY RUDE! Said that they had no means of doing the paperwork. The man was a little better. Asked for a receipt or at least something signed. Woman made a derogatory comment.

Diana Stoliker 
Rating:
1.0

She was rude and in a bad mood

Juan Moreno 
Rating:
4.0

Customer did not leave a comment.

Randall Gould 
Rating:
3.0

See rental ca history. My truck was towed away without my knowledge with valuables items such as motorcycle tvs and electronics in violation of.uha policy , in negligence if uha.dispatcjer and manager.and in violation of state law. Legal.action will be taken unless uhaul mitigates and pays for all damaged properties

ANTOINE FEHER 
Rating:
5.0

Excellent service overall

Iola Lenz 
Rating:
5.0

Customer did not leave a comment.

Ashley Johnson 
Rating:
2.0

A clean vehicle specially with this covid it was discusting

TRACY SMITH 
Rating:
5.0

Customer did not leave a comment.

Rell Schwanke 
Rating:
5.0

Customer did not leave a comment.

JENNIFER STUMP 
Rating:
2.0

I ordered an appliance dolly but when I picked up the truck it wasn’t there. I had to go to Home Depot to rent one which caused me additional expense in mileage, gas, rental fees and lost time.

Paul Mahoney 
Rating:
5.0

Customer did not leave a comment.

Dejana Crockett 
Rating:
2.0

Unsecured drop off. Staff rarely answer the phone.

EDWARD SHAPLEY 
Rating:
5.0

Customer did not leave a comment.

Ghukas Ghazaryan 
Rating:
3.0

The truck was filthy, inside, outside and the cargo area, I couldn’t even see out the windshield barely, there were unfolded blankets strewn about the cargo area and the holder for the hand truck was broken leaving it to roll around the cargo area.

James Ward 
Rating:
5.0

Do not have the pick-up in-person checkin option available. As you can only pick it up via mobile at this location.

Ryan Pascua 
Rating:
3.0

Customer did not leave a comment.

Reuben Farcas 
Rating:
4.0

The process is slow and not user friendly. Moving is stressful enough. Your process of renting the UHaul puts 100% of the work on me, the customer. I want the employees to be doing the work, and I pay them money. That’s how it should work.

David Teykaerts 
Rating:
1.0

The miles were wrong and I ordered/ got charged for 3 dozen blankets and only got 1 dozen

Jesse Cason 
Rating:
3.0

Make sure you guys have the equipment that is rented because I rented a dolly and there was none there but other than that it was good

Santiago Zarate 
Rating:
5.0

Customer did not leave a comment.

Daryl Monks 
Rating:
3.0

Customer did not leave a comment.

Erik Hoang 
Rating:
2.0

The customer service from U-haul was very helpful however the location for pick up was very eery. The storage business that has the trucks for pick up seemed sketchy but what was more troubling were the people living inside the storage building. Upon arrival my partner and I sat outside the patio (business was closed) trying to figure out how to complete our reservation and get access to the keys. Meanwhile, the managers of Tiger Storage were peering at us from inside creepily and kept making their bald eagle statue squawk. It’s obvious this bird is their form of security but we weren’t doing anything suspicious, and were obviously just there to pick up a van. When returning the van the staring from the window started again as well as the old woman laughing and making her bird statue squawk at us again (super loud). The older woman even came outside, looked at us and said she hoped someone would steal the bag of used cat litter she was putting outside. A few minutes later she came out, stared at us and locked her car. Very uncomfortable, won’t be returning to that site ever again for a rental.

Xavier Pineda 
Rating:
2.0

This was very scary dropping off a truck here at night. The lady standing behind the door was less than friendly. It was my first time dropping off a truck and I was not the best of experiences.

doris lovett 
Rating:
3.0

Customer did not leave a comment.

phong vang 
Rating:
5.0

This location supplanted my original choice and was done automatically. However the location worked fine.

Donald Hess 
Rating:
3.0

The lock for the truck was faulty.

Cydni Hilton 
Rating:
5.0

The location and customer service at the location were great. However, Uhaul customer service is awful and I will never use, nor recommend Uhaul again.

Kendell Craycraft 
Rating:
5.0

Customer did not leave a comment.

Gail Sparks 
Rating:
5.0

Customer did not leave a comment.

terell williams 
Rating:
5.0

Not a thing. Your customer service is great.

terry logan 
Rating:
4.0

Customer did not leave a comment.

SHEILA DANIEL 
Rating:
1.0

When hired gas tank was three eight and when I returned gas was full. I was not refunded for the extra gas I put in.

Lakhmi Kajla 
Rating:
4.0

U-HAUL placed a hold on my bank account and did not release it immediately so for days I have had two charges withdrawn. Not helpful at all when I called them, just saying wait and that it was the bank’s fault. Beware

Lori Callaway 
Rating:
3.0

A $30 fuel service fee is OUTRAGEOUS! I'll be renting from another company in the future.

Jacob Samson 
Rating:
1.0

The lady was so rude Will never go to that location

Irina Sorokopud 
Rating:
5.0

Customer did not leave a comment.

andres valdez 
Rating:
2.0

Inventory are pretty new but customer service is not friendly and very slow. They will make you feel like they are doing you a very big favor.

GRYGORII SHEVCHUK 
Rating:
4.0

Customer did not leave a comment.

Susan Lindrud 
Rating:
3.0

Customer did not leave a comment.

Kim Wattles 
Rating:
3.0

The cab of the van was full of animal fur and smelled strongly of cat urine.

Diana Jayne 
Rating:
5.0

No problem with the location .You have a big problem with Logistics.. you had me going from Richmond then you wanted me to go to Oakland it was a horrible day on that note ...I would not recommend anyone to U-Haul

Jimmy Gonzales 
Rating:
5.0

Very good customer service

Doug McKeever 
Rating:
5.0

the truck was dirty and in poor mecanical condition

HAROLD JUNG 
Rating:
5.0

Customer did not leave a comment.

Mathew Sosebee 
Rating:
5.0

Customer did not leave a comment.

Nicole Stasio 
Rating:
5.0

I cannot think of anything at this time. Everything went along smoothly.

Karen Stoddard 
Rating:
5.0

Customer did not leave a comment.

bernadino lara 
Rating:
4.0

The Tiger self storage was fine. I was originally supposed to pick up my truck at Arden Audio, a place I thought unusual. I walk in at the appointed time to wade through a crowd of customers buying speakers, amps, and other stuff. I thought I was in the wrong place. Another woman and me were renting trucks. Hers was there but not checked out. Someone there said the truck I was supposed to pick up wasn't there because the last customer ran out of gas. I needed that truck today! I called customer service several times, was disconnected twice. Fortunately, a customer service rep was able to find me another truck at Tiger. That saved my day. I'd be very reluctant to go back to Arden Audio and I would not reccomend!

dana schnabel 
Rating:
4.0

Customer did not leave a comment.

Nicole Rohrer 
Rating:
5.0

Customer did not leave a comment.

James Farlin 
Rating:
5.0

Great service and everything was fantastic. Would definitely use them again.

Brian Avolicino 
Rating:
5.0

excellent outstanding service hard to improve on top quality

Fred Wheeler 
Rating:
4.0

Customer did not leave a comment.

vanessa russell 
Rating:
5.0

Very nice receptionist and helpful. She was friendly and personable. She took the time to look up mileage so I knew exactly what to pay awesome thank you

diane penocost 
Rating:
5.0

My experience with Uhaul was awful at first. I tried to use the 1-800# and was hung up on, told the closest location to me was 6 to 10 miles away. After talking to 7 operators over 2 days i was ready to go with another company no matter the cost. A friend convinced me to search on my own. This is when I found the wonderful staff at Tiger storage. The location was perfect, I told them about my experience and they sincerely apologized and did everything to make my experience better. My pick up and drop off was ez. I instantly they understood all the stresses moving causes. I cant say enough wonderful things about this location. Anyone in the 95826 and Bradshaw area check them out. They are wonderful. Thank you again to all the staff at Tiger storage. Suggestions improve your 1800# staff Uhaul including the 916 escalation team.

Haley Gregg 
Rating:
5.0

they we're very helpful and friendly people there!

JOSEPH VIDAL 
Rating:
1.0

Streamline the account info between Uhaul and Tiger. Oh and get your records straight

Jesse Sutera 
Rating:
5.0

Customer did not leave a comment.

Rhonda Baldo 
Rating:
5.0

Customer did not leave a comment.

George Spatta 
Rating:
5.0

Customer did not leave a comment.

James Coffee 
Rating:
5.0

Customer did not leave a comment.

RUTH THOMAS 
Rating:
5.0

customer service is perfect, nothing need to be complaining about.

Son Nguyen 
Rating:
4.0

Customer did not leave a comment.

Latoya Richards 
Rating:
5.0

It was my first time with UHal. Staff at location helped with all process and it was super quick and easy

Divyesh Patel 
Rating:
5.0

Customer did not leave a comment.

Joyce Mancini 
Rating:
5.0

Customer did not leave a comment.

David Keen 
Rating:
5.0

Very friendly staff who took the time to make sure that the van was set up properly.

Glenn Foster 
Rating:
5.0

Couple running the office are very warm and friendly the next time I need a truck or van rental this will be my to go to location.

Toulona Robinson 
Rating:
5.0

Very pleasant service and atmosphere. Will defininately return for future uhaul needs.

Mark Viets 
Rating:
4.0

Customer did not leave a comment.

tina ester 
Rating:
5.0

Great customer service by manager at Tiger Self Storage/U-Haul station. Thank you Larry!

sangita patel 
Rating:
5.0

Customer did not leave a comment.

monica martinez 
Rating:
5.0

Customer did not leave a comment.

Rudolph Schrot 
Rating:
5.0

These people are great to work with. I also have storage with them. I LOVE the cargo van and was grateful to have access to it.

Taneil Adams 
Rating:
5.0

Very friendly and helpful! Would highly recommend this place!

joseph henry 
Rating:
5.0

Friendly and effecient.

Marilyn Collins 
Rating:
5.0

Very friendly and neatly maintained facilities. Will definitely use this location again.

Robert Esquivel 
Rating:
5.0

Customer did not leave a comment.

RICK CONFORTI 
Rating:
5.0

Customer did not leave a comment.

Victoria Finkleman 
Rating:
3.0

I needed a bigger truck but there was none available.

Jose Masin 
Rating:
5.0

Customer did not leave a comment.

Jan Popp 
Rating:
5.0

Customer did not leave a comment.

David Keen 
Rating:
5.0

Very friendly and accommodating people. Truck was very clean, full of gas, and ready to go. Highly recommended!

Gregory Shields 
Rating:
5.0

Customer did not leave a comment.

WILBURN HENDERSON 
Rating:
5.0

The staff at Tiger Self Storage were very kind and helpful.

Allison Hacker 
Rating:
5.0

Quick & easy. All workers I talked with were very friendly.

Ismael Rivera 
Rating:
4.0

Keep doing what you're doing! U-Haul used to have crappy unmaintained equipment (1990s?). I see that's been changed, so I'm happy to rent from you and will do so in the future.

Brian Lesmeister 
Rating:
5.0

Customer did not leave a comment.

Jaelen Woods 
Rating:
5.0

Customer did not leave a comment.

Tyler Larkins 
Rating:
5.0

Customer did not leave a comment.

nancy stoner 
Rating:
5.0

Exceptional service and very nice people

steven boyd 
Rating:
5.0

Tiger Self Storage with Dianna & Larry management was a pleasure renting a truck in excellent shape and friendly service. I would highly recommend this location for storage or rental needs. Very happy with my experience.

Whitcher Juneko 
Rating:
3.0

Customer did not leave a comment.

michael pirotto 
Rating:
2.0

The sales lady was very rude, took a two hour lunch she neglected to tell me about. I had to leave the keys in the door slot and hope she rang the bill up right. She did not and is now mailing me a personal check for her screw up. She also had mouthed uhaul multiple times. Very unprofessional.

Marilyn Souza 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top