Customer Reviews for Thumpers Performance & Exhaust
(U-Haul Neighborhood Dealer)

195 reviews

15930 York Ln   Athens, AL 35611

(256) 216-9049

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(256) 216-9049

15930 York Ln
Athens, AL 35611

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They were great…a real blessing!

Charles Asbridge 
Rating:
5.0

Customer did not leave a comment.

Charlie Latch 
Rating:
4.0

Don’t have the furniture dolly’s I reserved but not a deal breaker. Pleasant experience.

John Demarest 
Rating:
3.0

I purchased a rental for a dolly I never received

Sheresa Smith 
Rating:
5.0

I have rented a lot of trucks from uhaul this truck was over well worn shook really bad at 45 and 65 the smell in the cab was not good at all

Johnny Vinton 
Rating:
2.0

Customer did not leave a comment.

Dale Yankee 
Rating:
5.0

Customer did not leave a comment.

Johnny Tidwell 
Rating:
4.0

Got an email saying the U-Haul wasn’t returned but it was. That was really my only issue.

shelby smith 
Rating:
3.0

Customer did not leave a comment.

JAMES TATE 
Rating:
5.0

Thumpers was great the fact that they couldn’t find my reservation so I had to be charge for a 26 foot when I reserved 15 foot

Jennifer Clemmensen 
Rating:
5.0

Great customer service.

Cody Brom 
Rating:
5.0

Experience was very positive, highly recommend!

Jason Camp 
Rating:
3.0

Make sure the equipment is safe to use.

William Haggard 
Rating:
5.0

Customer did not leave a comment.

Sabrinia Haggermaker 
Rating:
5.0

N/A. The team at the location was very helpful.

Stephanie Harris 
Rating:
3.0

Asked for return on Tuesday and was reported for not being returned on monday.

Mitchell Henry 
Rating:
5.0

Customer did not leave a comment.

Mike Wiman 
Rating:
2.0

My entire uhaul experience was poor regardless of these two locations. The uhaul app does not work well and the whole order was messed up and confusing on top of the stress of moving my disabled mother.

Kaitlynn Lawrence 
Rating:
5.0

Customer did not leave a comment.

Charles Jacobs 
Rating:
1.0

I placed reservation on a 15 ft truck and an appliance dolly at harvell motors 4 days prior to needing it. I got to the location only to find out that my reservation was placed at a different location. I get to the other location and begin to sign in and I'm notified by the app that one my tools was not reserved to please go into the store and talk to someone. I go Inside Thumpers in athens, Alabama and speak to the attendant. He pulls up my reservation and notifies me that he doesnt have a 15ft truck or the appliance dollies. He calls around to try to locate a teuck to no avail. This gentleman was very nice and helpful, no complaints with him at all but my reservation for the 15ft truck and dollies was accepted on tuesday I should not have had to drive or put gas in a 26 ft truck and still with no dollies.

Seth Robinson 
Rating:
5.0

Customer did not leave a comment.

Britney Marks 
Rating:
4.0

Customer did not leave a comment.

BRANDIE EVANS 
Rating:
5.0

Customer did not leave a comment.

Justin Bielss 
Rating:
5.0

Customer did not leave a comment.

SKYLAR SHELTON 
Rating:
5.0

Friendly folks and helpful.

HARRY SIMPSON 
Rating:
3.0

Equipment was well-maintained: oil, battery, and temp levels were all perfect throughout the 900-mile trip, and the tires were in great shape as well. The truck started immediately each time and drove very well, easy to control and keep within the lane. The cab of the truck was very dirty upon pick-up, and I swept and cleaned the floor and all compartments before embarking on my trip and putting any personal items in the compartments. (The seats were clean and needed no attention.)

mary beard 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Shaffer 
Rating:
5.0

Customer did not leave a comment.

BRIAN ARABINKO 
Rating:
5.0

Customer did not leave a comment.

CHAS ROUSSEAU 
Rating:
5.0

Customer did not leave a comment.

bobby justice 
Rating:
4.0

Didn’t have the van I reserved available. Gave me a larger van instead.

John Wilkerson 
Rating:
1.0

Nothing wrong with the location. I called the 800# and got no help after being on hold for 30 minutes

William Richardson 
Rating:
3.0

Customer did not leave a comment.

Richard Jordan 
Rating:
3.0

I wasn't happy that the truck and location that I had originally reserved my U-Haul wasn't available. It would have been nice to know before I left to pick up that I would be driving to a different county for a truck. However, Thumpers was a nice location and nice people.

SAMANTHA LEDLOW 
Rating:
5.0

Really nice people

JOHNNIE HENRY 
Rating:
5.0

Made sure I was set to not be charged as if I rented the two dolly's and did not return them.

Codie Nitz 
Rating:
5.0

The online reservation system has us at two different places.. one didn’t have the equipment so they moved us to another and when we arrived, tgey were closed for vacation. I found Thumpers online and they helped us get on our way. Please double check your online reservations to make sure equipment is available and the store open.

Christina Disney 
Rating:
5.0

This was a very disappointing and incredibly frustrating experience. 15930 is not the pickup location I requested. I requested the safe mini storage location at 8836 Hwy 72 W in Madison, AL 35758 and I would not recommend a friend use this location. When I arrived, the lady told me: "sir, that's a preferred location and if we don't have it, you'll have to go somewhere else". Why thank you for that nugget of information Captain Obvious! Doesn't U-Haul try to relocate equipment rentals to a location that customers prefer or is that no longer a U-Haul business practice? This lady referred me to another location in Athens, AL. That location didn't have a trailer, but the lady called two other locations to locate another U-Haul rental facility (15930 York Ln) to confirm they did have the trailer I requested. I finally arrived at 15930 York Ln and all went well. I would recommend a friend to this location.

Theodore Verstraete 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER BLANCHARD 
Rating:
5.0

Customer did not leave a comment.

Jeff Tfuhl 
Rating:
5.0

Customer did not leave a comment.

Jonathan Wilbourn 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Bailey 
Rating:
5.0

Customer did not leave a comment.

Juvetxy Martinez 
Rating:
5.0

Customer did not leave a comment.

KELLY BADLEY 
Rating:
1.0

When you rent a trailer and you get there and they don't have what you rented so you have to get something else even though I called and left them a message saying that if you have any questions to contact me and I left them my phone number

James McKeon 
Rating:
1.0

Don't screw people saying they caused damaged which wasn't there when I dropped it off.

Daniel Smith 
Rating:
5.0

Very pleased with whole process of renting uhaul for our move. The truck was nice& clean& very professional person when we picked up truck. Keep up the good work!

David Coulter 
Rating:
5.0

Customer did not leave a comment.

Evan Boutwell 
Rating:
3.0

Reserved truck on line night before pickup but had to repeat info at pickup, I thought reserving would save time at pickup..did not.

Tracy Hardy 
Rating:
1.0

The person told me the trailer was latched. It wasnt and the tounge went through my tailgate when I pulled the car on it.

Adam large 
Rating:
5.0

Was in and out in under 5 minutes

austin oder 
Rating:
2.0

No one was wearing a mask. Strut on fender was almost dragging a tire.

David White 
Rating:
5.0

Customer did not leave a comment.

tim potts 
Rating:
5.0

No need for improvement, excellent service.

Ramon Olivas 
Rating:
5.0

Customer did not leave a comment.

JOHN EHLENDT 
Rating:
3.0

Speedier response times when someone calls into the 1-800 UHAUL phone number.

Neal Johnston 
Rating:
2.0

Inside of truck was not clean and papers from previous rental were above passenger visor that contained personal info

Timothy Sanders 
Rating:
5.0

Customer did not leave a comment.

mark tennent 
Rating:
5.0

Customer did not leave a comment.

Leon Gardner 
Rating:
4.0

Customer did not leave a comment.

Rance Hess 
Rating:
4.0

Customer did not leave a comment.

Steve Bouterse 
Rating:
3.0

Customer did not leave a comment.

Brian Zembrycki 
Rating:
5.0

This was the best prepared location for my requested rental anywhere close to Athens. I’ll recommend Thumpers to anyone that needs a truck rental. Thank you !

Tim Fields 
Rating:
4.0

The tag on this pull-behind trailer was barely hanging on my one bolt because it gets caught when you open the trailer. Otherwise all was fine.

Sandra England 
Rating:
3.0

We waited in their office for several minutes, then walked around to the shop in order to get waited on.

Sandra England 
Rating:
3.0

I’ll never rent Uhaul again

Dustin Alford 
Rating:
5.0

Customer did not leave a comment.

Cynthia Brundidge 
Rating:
1.0

Y'all need to put the right mileage and fuel on the ticket and stop rounding it up!

Authur Williams 
Rating:
5.0

My only complaint is that the CAB of that truck Reaked of Body Odor something bad... About knocked you out every time you would open the cab door

wayne stone 
Rating:
5.0

Customer did not leave a comment.

Andrea Saddler 
Rating:
3.0

Customer did not leave a comment.

RICK GARRETT 
Rating:
5.0

I returned my rental a day early, apparently it was never entered into the system and I received emails and phone calls regarding a “late drop off”. That was not comforting and was an imposition on my time.

Michelle Lay 
Rating:
5.0

Customer did not leave a comment.

jerry clark 
Rating:
5.0

Customer did not leave a comment.

bonnie holland 
Rating:
5.0

The destination was known however, There was no mention of a mileage charge going over the allowed miles. I feel I was charged over $40 in error.

Franklin Penny 
Rating:
3.0

Customer did not leave a comment.

John Brunson 
Rating:
5.0

easy smooth drop off

thomas caine 
Rating:
3.0

Uhaul has become to expensive. 130 dollars for rental plus 30 dollars for gas. I could have hired 2 men and a truck and I wouldn't have had to lift a thing.

gary lupardus 
Rating:
5.0

Customer did not leave a comment.

michael williamson 
Rating:
4.0

I would like to say that only a two day rental option just doesn't make sense, you should have l9nger options available from beginning that are more cost effective for diy movers who don't have a big team of friends & family that can help them, $40 every extra day wasn't too terrible but there could have been a better option available.

karmen eaves 
Rating:
3.0

Customer did not leave a comment.

Timothy Buckley 
Rating:
5.0

I know of nothing that one could do to make my rental any better. Everything was tops.

DENNIS WHITT 
Rating:
5.0

Customer did not leave a comment.

JoAnn Foreman 
Rating:
3.0

Customer did not leave a comment.

david jackson 
Rating:
5.0

Customer did not leave a comment.

Jeff MAY 
Rating:
3.0

Customer did not leave a comment.

lynne monse 
Rating:
4.0

Customer did not leave a comment.

gary aderholt 
Rating:
3.0

Customer did not leave a comment.

pamela rousseau 
Rating:
5.0

Very friendly and quick service

Robert Hornung 
Rating:
4.0

Customer did not leave a comment.

Clarence Mott JR 
Rating:
4.0

Customer did not leave a comment.

Floyd Drummond 
Rating:
5.0

Customer did not leave a comment.

GLENN BAILEY 
Rating:
5.0

I have rented here before, Great staff of Guys..

GLENN BAILEY 
Rating:
3.0

I arranged for a trailer...ONLY a trailer. When my son went to pick it up, he was told that I had added blankets and a dolly. I DID NOT request those things but, of course, was charged for them. When I was asked online if I wanted those things, I always hit, "No thanks." I have dealt with U-Haul in the past and have always been satisfied. This time, I feel like I have been taken advantage of. I have been honest with U-Haul and have only expected the same in return. If I am able, I will attach the online receipt I was sent after arranging for the trailer.

Sharmonmon Kitchens 
Rating:
4.0

Customer did not leave a comment.

larry weeks 
Rating:
4.0

Customer did not leave a comment.

Carol Pyron 
Rating:
4.0

Customer did not leave a comment.

Don Fultz 
Rating:
4.0

Pick up was not at location requested and was not notified of this change in advance.

Earl Lowe 
Rating:
4.0

Customer did not leave a comment.

WILLIAM DIMON E 
Rating:
3.0

Customer did not leave a comment.

Ed Taylor 
No reviews have been submitted for this location.

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