Person we dealt with at that location was rude, not helpful at all. will never use U-Haul again.Gor5don T.
Customer Reviews for Thrifty Storage LLC
(Distribuidor de U-Haul del vecindario)
Port Charlotte, FL 33953
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 9 a. m. - 4:30 p. m.
- Sáb. - dom.: 9 a. m. - 12:30 p. m.
- 11/27/2021 - 11/30/2021: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Jerry M.
Very impersonal.CHARLES S.
Very nice girl friendly and politeRobert G.
El cliente no dejó un comentario.MICHAEL C.
El cliente no dejó un comentario.Larry G.
El cliente no dejó un comentario.dayhan G.
El cliente no dejó un comentario.JOSEPH G.
El cliente no dejó un comentario.keith D.
El cliente no dejó un comentario.MICHELLE D.
Had absolutely no problems. They even helped us change location for drop off.Stacy N.
El cliente no dejó un comentario.Mark D.
open at 9 AM as you advertise. provide assistance to hookup & unload trailerJohn C.
I requested a furniture dolly when booking this over the phone. There was none when I picked up. The business is kept locked, which is very off-putting. The check in process requiring photo submission is obnoxious and there is no place to park your car except on the muddy grass. The rail in the truck was not secured to the wall and needs to be repaired. Overall, very poor experience and will not use this location again.KIMBERLY S.
El cliente no dejó un comentario.STEPHEN C.
Love this Location Janet the manager is on point and knows her stuff had me in and out the check-in and out was fast excellent highly recommend this location the curbside service she has it down packed even though we can't go inside she still made me feel welcome and took care of me fast and easyGeorge B.
No instruction for safe loafing and strapping down car to auto transport trailer. Basically here's the keys, you're on your own.MARK B.
El cliente no dejó un comentario.Lloyd T.
El cliente no dejó un comentario.Mark C.
Had to pick up from this location- further than location chose when reserving truck. No instructions from lady there. Very rude and no communication about how to check in. When checking in she told me I would have to pay a late pick up fee because I was not there at 9am. We were there and there were 7 people scheduled at the same time. She definitely needed help and should be more clarification on checking in- Didn't get charged the late check in fee so why even say anything.Crystal J.
The process was painless and very pleasant. The contact less process is mastered . Thank you for a great experience.LANCE P.
El cliente no dejó un comentario.richard M.
El cliente no dejó un comentario.Andrew D.
Keeping the doors shut and not allowing customers to communicate to your representative was obnoxious and upsetting.MICHELLE A.
Excellent and quick check in and check out process!EDWARD S.
El cliente no dejó un comentario.CHRISTA ANN L.
They were closed at 1:00 Pm on Saturday, had no place to drop off a trailer and then called to notify us they dinged us an addtional 20 bucks becasue we dropped in off in the worn spot. the place was fenc ed!Frederick S.
Lady was not friendly at all, couldn't understand her through mask. Directions to drop trailer not clear, I have a bad back and had to unhook the trailer myself, took a long time because of weight of trailer. Would never go back to that location, I use haul a lot and because of this location will consider other options.RONNIE B.
El cliente no dejó un comentario.KEVIN M.
El cliente no dejó un comentario.Judywren F.
Everything worked for once. This is my 5 th this month 1st time it worked correctlyAndrew G.
Nothing. Your rep Janet Suarez was outstanding from start to finish.WILLIAM M.
Attitude of staffDAVID E.
El cliente no dejó un comentario.RAYMOND B.
El cliente no dejó un comentario.KEVIN M.
El cliente no dejó un comentario.Michael P.
They wont let us use the bathroom. Had to conduct all business outside by telephone. They refused to come outside to inspect the truck when I returned it. . Never saw anything like this before.GEORGE C.
El cliente no dejó un comentario.RICHARD B.
El cliente no dejó un comentario.Gale P.
CLEAN THE DAMN VAN!!! IT WAS FILTHY!!! ALSO, CHECK THE TIRES... REAR PASSENGER SIDE WENT FLAT. I HAD TO WAIT ALMOST 2 HOURS FOR ASSISTANCE!!! THAT TOOK 2 HOURS OFF MY RENTAL TIME AND CAUSED ME NOT TO BE ABLE TO PICK UP A MATTRESS AT A STORE ONE MILE DOWN THE ROAD. NOW I'M SLEEPING ON AN AIR MATTRESS ON THE FLOOR BECAUSE I HAVE NO WAY TO PICK ONE UP AT A STORE!!! NO THANKS TO U-HAUL AND ITS INADEQUATE EQUIPMENT!!!ELLEN MERCIE C.
El cliente no dejó un comentario.Kristi K.
The truck was excellent and worked well. The manager was friendly and helpful The trailer I ordered a trailer was not usable. Wiring for tail lights was broken and no one was there to repair. I did not take the trailer and made do with just the truck as the promised repairs were not done at the time promised. I needed to get on the road and could not wait. Obviously the trailer had not been inspected before I came to pick it upJames B.
Slow and rude!SEAN T.
El cliente no dejó un comentario.BRYAN Q.
Ratchets on the car hauler were rusty and hard to disengage The 26 foot truck had very loose steering and if you took your eves off the road for 2 seconds it was on it's way to the next lane. Gages were near impossible to read during the day because they're under part of the dash and have blue indicator needles. That's not your fault buy the Ford designTHOMAS L.
Overall it was fine, but I did not like the curbside checkout and check-in. Everything is done over the phone and I had to do all the work. I like personal customer service. I hope once Covid is better, Uhaul will go back to serving the customers themselves.SIGRID S.
El cliente no dejó un comentario.Tim D.
El cliente no dejó un comentario.John A.
Waited almost an hour to get approved out side of thrifty via website. Was charged for that your and had to pay to extend it another hour. AC in the rental didn't work on a 90Â° morning. Awful experience.Linda E.
El cliente no dejó un comentario.LUCIANIE B.
Very unorganized, had to conduct business outside was not allowed into store which required me to go to Home Depot to purchase moving supplies. Check engine light was on and manager said it good. Had to do my own inspection. Did not like the service at all.Kevin K.
Uhaul might check the air in tyres but you should deep clean the interior of each truck and spray heavy grease lubricant on the ratchet mechanisms of both units on auto trailer. The strap was miswound so tightly that I had to fight 20 minutes in 100 degree south Florida weather. Janet at Thrifty was excellent and met and exceeded our needs.Ferderic A.
Uhaul might check the air in tyres but you should deep clean the interior of each truck and spray heavy grease lubricant on the ratchet mechanisms of both units on auto trailer. The strap was miswound so tightly that I had to fight 20 minutes in 100 degree south Florida weather. Janet at Thrifty was excellent and met and exceeded our needs.FREDERIC A.
El cliente no dejó un comentario.Shushane W.
Make sure to emphasize the pre checkin as it was so quick and easy to complete our transaction this way. Ps...the parking lot looks great!!!Ed S.
Truck had issues when driving rpm's where going high sounded like engine was going to blow still waiting on my refundGABRIEL A.
El cliente no dejó un comentario.JOHN B.
El cliente no dejó un comentario.Roger P.
El cliente no dejó un comentario.JOSE M.
El cliente no dejó un comentario.JANET R.
Interior of truck cab a bit dingy. Stale smell.PATRICIA S.
El cliente no dejó un comentario.KATHERINE L.
El cliente no dejó un comentario.richard A.
El cliente no dejó un comentario.Jimmie S.
El cliente no dejó un comentario.JAMES L.
El cliente no dejó un comentario.Tracy H.
Extraordinario servicio al clienteRicardo E.
Janet was exceptional. She made sure we had everything we needed for our move and gave us the best rate! Polite and personable, over all wonderful experience. Thank you Janet!LORETTA G.
There is very limited space to hook the truck up to the auto transporter. It is pretty tight between the storage units and the fence. No help was offered to hook up or remove the trailer.KEVIN L.
El cliente no dejó un comentario.Shawn P.
Maryann was absolutely fantastic and went above and beyond her job for me after a LONG haul.ben M.
El cliente no dejó un comentario.Donald S.
Back of truck was not clean had glass all over . At 19.95 and driving only 30 miles and return and it ends up 65.00 dollar's. I don't think it's great.Pairs R.
El cliente no dejó un comentario.STEVEN A.
Everything was on point thank you for the help yesterday when i was in a jam due to the weatherDonald M.
The truck I got was bigger than what I reserved and needed but it worked out well. Easy in and out.Jeffery D.
They where to busy to talk to me.Scott B.
Absolute sh!tshow!!! I'm always late. Always. It was a miracle I arrived at 7:23 for a 7:30am pick up. I go in the uhaul share get the code for my assigned box. Code worked.. awesome! Go to the vehicle I reserved and the keys don't work. I try a couple more times. Def not the keys to the van. So I look at the key see the vehicle code. It's a 15ft truck not 9ft cargo van. I call uhaulâ€¦.. sit on hold for 32 mins. Finally speak to a lady inform her of the situation. Last thing I need is to be pulled over by the police for not having the van I was supposed to. Needless to say. The manger of thrifty calls me and asked how I even had a reservation. I booked online pervious night. She was baffled. They charged me for the 15ft truck and mileage fee for their mistake. Horrible customer service and not managed well. Go somewhere else. Moving is stressful enough. This place is not the go to if you want a smooth transition.Amanda G.
El cliente no dejó un comentario.Brady B.
You are doing just fine with customer service and vehicles are safe and sufficientERIC N.
El cliente no dejó un comentario.SHARON W.
The vehicle was not cleaned well in the cargo and cab areas. There were ants in the cargo and cab areas. I expected the furniture pads, hand truck and furniture dolly to be loaded in the rear of the truck prior to pickup, not so. The customer had to pickup and load the equipment from the office area. I have rented equipment from other UHaul areas and never had this kind of experience. Not Good!Daniel G R.
El cliente no dejó un comentario.Daniel Z.
El cliente no dejó un comentario.Paul U.
El cliente no dejó un comentario.BENJAMIN M.
Without my knowledge Safe Move was added to my invoice! After research I found these charges were added to all of my previous rentals!?! Very unscrupulous!FRANK M.
I forgot her name but woman working the front desk,2 thumbs up. I've rented here several times she's always pleasant and helpful.Strphen B.
Check in process cumbersome. How much do the photos help? Mine was an after hours drop off.Keith B.
El cliente no dejó un comentario.JOEL S.
The drop off at this location was perfect. The girl met me outside while I was pulling in and she made the process of returning the truck very quick & efficient.RONALD V.
The only issue I had was contacting U-haul to find a place to turn the U-haul in...there was a 20 minute wait on the phone...after finally getting in touch with someone, she was super friendly but the wait on the phone of 20 minutes needs improvement!Jimmy H.
Be there !PETER P.
The location was a little hard to get to and on a split with another U-Haul provider on the other side of the road.David C.
Im not sure if it is their fault or not but I do the SAKE EXACT tow nearly every 2 weeks and so far is has increased price everytime, but all of a sudden now it has even gone up more I have receipts in hand I can send that show my invoices being 155.99 then im being charged over 500 for the same exact tow. I mean that's food from my families mouth and 3 hauls for me that I now can't do. I really need to speak to someone about this matter, as a disabled vet and once a month income this really really hit us as a family, and we aren't sure why we got charged so much Gansterrace@yahoo.com 9414451336RACE G.
The lady was all by herself and no one there to help hook up other customers that were picking up. Seems like a liability on uhaul to not making sure equipment was in good shape from a drop offColleen L.
Nothing really, always a pleasant experience.Strphen B.
El cliente no dejó un comentario.MICHELLE T.
Office locked during office hours. I explained the fuel situation to the person that showed up at door and I still got charged $27 for fuel when I delivered truck with same fuel level. I mentioned that truck mechanical situation is bad. I had a VERY scary drive. Truck seemed out of alignment or something worse.Nader T.
El cliente no dejó un comentario.GRACE G.