Customer Reviews for Thrifty Storage LLC
(U-Haul Neighborhood Dealer)

521 reviews

498 Tamiami Trl   Port Charlotte, FL 33953

(941) 235-0367

Office Hours

  • Mon-Wed: 10 am–4 pm
  • Thur: 9 am–12 pm
  • Fri: 10 am–4 pm
  • Sat-Sun: 9 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(941) 235-0367

498 Tamiami Trl
Port Charlotte, FL 33953

Services at this Location:

Office Hours

  • Mon-Wed: 10 am–4 pm
  • Thur: 9 am–12 pm
  • Fri: 10 am–4 pm
  • Sat-Sun: 9 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

The lady who runs the desk is super nice and helpful. I am new moving to the area and she made me feel very welcome. Very friendly would highly recommend this location because of the office manager.

Neil F. 
Rating:
5.0

As usual a great experience

Denis P. 
Rating:
4.0

Your website is hit or miss whether or not it is working correctly. Very glitchy. If you are going to a completely automated rental system you'll need to fix that first. Otherwise you will lose a lot of business simply because people will give up on your website.

Steven W. 
Rating:
4.0

They had the trailer I needed when I needed it. Courteous, quick service. The app is terrible, spent 30 minutes to no avail. Please fix it.

Michael C. 
Rating:
5.0

No improvement necessary. Everything was to expectation.

Larry M. 
Rating:
5.0

Janet gave us great service fast and easy Loves how she decorates the office and she very clean and efficient highly recommend her I will definitely be coming back here.

ERIKA E. 
Rating:
5.0

The Manager at this location Janet is very nice and friendly she also knows her stuff I would highly recommend her to anyone she is so sweet and goes the extra mile to help you thanks again Janet I will definitely be returning to see you :}

TARAS G. 
Rating:
2.0

Front desk lady was very rude telling me it was closed at 12:50 when it clearly states 1pm. Tried speaking with the younger lady who was pleasant and the other lady just kept butting in. She's unprofessional and i wouldn't want her working my front desk anywhere.

Tyler H. 
Rating:
5.0

Trailer had new tires and all the lights worked. Travelled 2600km without any issues. Rental process was efficient and the staff looked over the trailer to help us have a safe journey.

john N. 
Rating:
5.0

The location was great, they were very polite and helpful. The truck on the other hand was NOT so great. I ran into rain in Tenn and several of my boxes i had up in the moms attic section got very wet. It has a leak in the top corner. VERY DISAPPOINTED IN THAT!!

micheal L. 
Rating:
5.0

Both ladies were awesome! Marianne was very sweet! 10/10!

STERLINNE J. 
Rating:
5.0

Very seamless rental

Denis P. 
Rating:
5.0

Customer did not leave a comment.

Christian A. 
Rating:
5.0

Office clean and the lady was hospitable and professional Would highly recommend this location

Stephen K. 
Rating:
5.0

Returning the truck was a whole lot easier than picking it up!!

Darren P. 
Rating:
5.0

Mary Ann was amazing! We needed to make some adjustments to our rental and she was able to accommodate - which really made a huge difference. We'll only go to this location for all future needs. Plus the place was decorated - loved the theme, and it was very done.

scott B. 
Rating:
5.0

Staff very friendly and helpful

ann L. 
Rating:
3.0

The manager was fine, the (tandem / dual wheel) trailer was in a very difficult spot to remove. Parking lot had a van parked in a spot that made it impossible to turn out. The manager did come out to take care of the latter. Average experience

Tom C. 
Rating:
4.0

The woman at; the counter was so friendly. She made everything so easy!!!

Ted G. 
Rating:
5.0

Somehow, water got into the truck and water damage to the bottom of my dresser. It was all the way in the front of storage. ??? Overall, it went well

terri M. 
Rating:
5.0

Amazing service. MaryAnne was absolutely wonderful

Brandi K. 
Rating:
5.0

Nothing needs to be improved. Their staff was very knowledgeable, kind and helpful.

Samantha F. 
Rating:
4.0

The place was beautiful and clean! Loved it!

Kristi H. 
Rating:
5.0

We picked up our rental truck on January 7 at 9 o'clock. The lady (I can't remember her name but she was in her mid 70s and had moved to Florida from, I believe, it was Long Island )who opened the store at the desk was the best. She knew her business, was very friendly, patient and made the entire experience of renting a truck from your business a pleasure. Thank her again for us and as a sidenote, the trip went great, the move is complete.

Margaret L. 
Rating:
5.0

Maryanne was such a pleasure! Super nice and was helped me tremendously!! Thank you!!!

Randy S. 
Rating:
5.0

Treated me well

Jack S. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

glenn K. 
Rating:
3.0

Customer did not leave a comment.

rustie M. 
Rating:
5.0

Customer did not leave a comment.

ricardo G. 
Rating:
3.0

The process of picking up and dropping off before/after hours was frustrating. Even though I had adequate bars (4-5)on my phone, I kept losing connectivity with the app for some reason. Perhaps a free wifi would help.

Kellene C. 
Rating:
5.0

Nothing - Janet was fast, friendly and a real pleasurer to deal with

Michael S. 
Rating:
5.0

Janet was very helpful and kind.

Christine T. 
Rating:
5.0

Maryann was great help. Thank you, Rodney Hall

Rodney H. 
Rating:
5.0

Maryanne was outstanding. Very helpful, friendly and professional

Betty R. 
Rating:
5.0

Customer did not leave a comment.

leland A. 
Rating:
3.0

When I got in the trunk I noticed the floor was dirty the seats were dirty there was literal trash in the floor from crumpled up newspapers to bottle caps to etc, I noticed in the back of the truck there was female products from hair ties to fingernail files to just other things. The back of the truck was also filthy. As well as I scheduled a utility dolly and they didn't have it.

Kyle P. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Maribeth V. 
Rating:
4.0

Customer did not leave a comment.

Clarence W. 
Rating:
4.0

Customer did not leave a comment.

Bryan H. 
Rating:
5.0

Very friendly and accommodating

Tom J. 
Rating:
5.0

Everything was great but place said they were open to 4 and posted ours were 4, I got back at 3:40 and doors were locked. Thank goodness for online checking back in but should stay open until posted hours.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Raul L. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
1.0

No one to help unhook trailer. Too tight a location to drop off trailer in a small location by myself. Had to do all the work unhooking myself. Was a complete nightmare.

Sarabeth T. 
Rating:
5.0

Lady behind counter was very pleasant to handle my rental. Will rent again from this location

James F. 
Rating:
1.0

Please call me

Christopher S. 
Rating:
3.0

Customer did not leave a comment.

Eugene K. 
Rating:
4.0

Customer did not leave a comment.

Peggy S. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Staff was very helpful and friendly. Price was amazing as well. Thank you

Beth C. 
Rating:
3.0

Make sure you inspect your vehicles with your own eyes. I rented the truck and the odometer miles wS off by about 400 miles. Luckily the lady that works there made it right. All of it could of been prevented by physically inspecting the vehicles.

Brenda R. 
Rating:
5.0

Mary Ann was wonderful to work with! Polite, friendly & very helpful! She really made it easy to understand the process.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
4.0

Customer did not leave a comment.

LYNN K. 
Rating:
5.0

Such a smooth process and the office manager was amazingly helpful and understanding.

Lauren T. 
Rating:
3.0

The computers were down, and they did not really communicate what the return process was. I had to call customer care to ensure my return was logged.

Chadrick G. 
Rating:
2.0

Although my contract clearly stated I could drop off my trailer after business hours, the lady there told me I could not because the trailer may be stolen. Then change the contract.

Michael V. 
Rating:
3.0

I have no complaints regarding this move. I did have a problem completing the self checkout on my cell phone however Jose at Uhaul assisted me over the phone. The only representative in the location office was very nice however was overworked and shorthanded with at least 10 customers in line at 9am on saturday morning. Not a complaint but an observation, a paved lot would be nice for the U-Haul trucks and the customers. Most of the trucks are along the road in the tall grass or backed in over dirt.

Bruce B. 
Rating:
5.0

Marianne was so helpful and very pleasant. She made renting the tow dolly extremely easy and was very informative of what we needed and had to do. She is definitely an asset to your business. I give her a 110%. She went above and beyond being and is a happy and great person. Thanks Marianne for everything

Cory S. 
Rating:
5.0

Customer did not leave a comment.

Johnathan H. 
Rating:
4.0

Person in office was abrupt and aloof; acted impatient.

James H. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Janet my sales associate was very informative and friendly check in was easy and checkout was also quick and seem less.

Justin B. 
Rating:
4.0

Customer did not leave a comment.

Deborah H. 
Rating:
1.0

Your employee had a very bad attitude

ALFONSO P. 
Rating:
5.0

Customer did not leave a comment.

Cynthia H. 
Rating:
5.0

Customer did not leave a comment.

Cassandra G. 
Rating:
5.0

Customer did not leave a comment.

BARRY P. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
3.0

Customer did not leave a comment.

Jose R. 
Rating:
4.0

Mary Jane went the extra mile. We returned the truck 15 minutes after closing and she stayed to help us get the truck checked back in versus having to check it back in after hours. It was greatly appreciated. Thanks!

Rick V. 
Rating:
3.0

the problem was when I dropped it off.... taking pictures was pain in the b****. it took so much time! time consumming doing it online now for the drop off

Stephane P. 
Rating:
4.0

Customer did not leave a comment.

LARRY F. 
Rating:
3.0

Due to the hours that this location had, we were unable to interact with a person. We ended up having to do truck share. That was more than a hassle. Not only for pick up, but even worse for drop off. After answering all the questions and thinking that you're done, they want you to go out and take a bunch of pictures.

Leah B. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Rob D. 
Rating:
3.0

Horrible I had the most difficult time with the website. Some buttons won't press had to restart at least 5 times. Super annoying. Then only drove 10 miles and a quarter of the tank magically disappeared. Last time I drove 18 and it didn't even drop a bit. Never using self service again. It kicked me out 4 times. Not a happy customer

Valentina B. 
Rating:
5.0

Everything was great, customer service was excellent. Maryann was exceptional.

Bryson J. 
Rating:
1.0

Truck was returned on time but then I was accused of not returning it because they some how allowed it to be rented back out again without knowing I had returned it. Made excuses about same key starting two different trucks and blamed a different customer for taking the wrong truck. However had they done there job right they would have know it was returned. My card was charged for three days instead of two days. Still has not been refunded. Thank god I took photos of the truck and dash with my phone to prove how much fuel and how many miles I had used or I'm sure I would have been charged more. Also the truck was due back at 10am. I returned the night before and put keys in drop box, yet they did call me to excuse me of keeping truck until 4:55pm many hours after the 10am deadline. They closed at 5pm so I had to wait until the next day to talk to them and fix it, if not back by 10 why wait until you are about to close to call. Then they acted like it was all the customers fault and were unwilling to accept responsibility. Would never recommend this location to anybody and will use different company even if more expensive then location again.

F B H. 
Rating:
5.0

Nothing every thing was perfect

Wajo T. 
Rating:
4.0

The computerized return is way to long.

Kevin A. 
Rating:
5.0

The staff is very friendly and professional.

Jimmy G. 
Rating:
1.0

Had to load trailer myself. The trailer was in poor condition.

Scott C. 
Rating:
5.0

It all went very well

Gerald C. 
Rating:
4.0

Customer did not leave a comment.

Juan V. 
Rating:
5.0

Maryann is an absolute pleasure. She goes above and beyond to make customers experience an easy and nice one. Her customer service is beyond exceptional!

MELISSA J. 
Rating:
5.0

Very nice employees.

Donald B. 
Rating:
2.0

Customer did not leave a comment.

Leah F. 
Rating:
5.0

Dropping the truck off can be more efficient. Right now there is too much to do when returning the equipment. I was in a rush so I didn't have time to do this and that. All I wanted to do is drop off the truck and put the keys in the drop off box.

Anthony K. 
Rating:
2.0

Truck was dirty and they charged me an after hours fee when I brought it back even though they were open and charged me double the coverage. Nasty rip offs

Lisa D. 
Rating:
5.0

Great service

VALANTINE W. 
Rating:
3.0

. The place was clean but not inviting.

cristina M. 
Rating:
5.0

Customer did not leave a comment.

Iryna A. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
4.0

The inside of the truck, the cab compartment was found dirty and roaches were crawling in the floor.

Juan V. 
Rating:
5.0

MaryAnn was very helpful and pleasant and there's nothing you could do to improve a great system!

Jim W. 
Rating:
5.0

Customer did not leave a comment.

Valentina B. 
No reviews have been submitted for this location.

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