Customer did not leave a comment.Joy H.
Customer Reviews for Thriftee Storage Company LLC
(U-Haul Neighborhood Dealer)
Los Angeles, CA 90026
(across the street from Jack in the box)
Services at this Location:
- Mon–Sat8:30 am–6 pm
- Sunday8:30 am–12 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very poor location with extremely busy traffic. Limited parking, drop offs, access. Would never allow my wife to use this location!Douglas R.
This was the best facility in LA, but when they couldn’t serve me because my needs changed, they helped me find a solution that worked with a competitor. If they care this much about a non-customer, I’m fairly certain they will give even more effort for people paying for their service.David W. | Reservation
Customer did not leave a comment.Alexander L.
Was very satisfied with serviceRosa Elia C.
Thanks for helping us with our storage needs in such a friendly and professional way. It turned out that we didn't need to store anything as we liquidated our friends assets with donations made to friends and businesses. Cheers! Sean Hannon and Max FaugnoMax F. | Overall Experience
The employees were very helpful and kind!Serge L.
Customer did not leave a comment.Pablo M.
Customer did not leave a comment.Derrick G.
This location is on a very busy street . It is no fault of theirs but it is hard to pull out of the driveway and hard to pull in. The building is run down but the people were very nice and professional. It is closer to my house than the location in Glendale I usually use so I might try them again.Julie Z.
No windscreen washer fluid and dirty glass made it hard to see thru as the sun was setting. Staff great tho and will use this loc again.NEIL B.
I use this place all the time. Today the van was dirty in the back and I was told the tire pressure alarm was malfunctioning and was blinking. I filled the van to the exact amount of fuel it had when I picked it up and they charged me extra for fuel.William S.
Your friendliness keeps us coming back . Thank you.Joy H.
The last time I tried to start the truck the battery was clearly very weak and it barely started. But otherwise the truck functioned well.lawrence G.
Customer did not leave a comment.Judy T.
Customer did not leave a comment.Enrique M.
Customer did not leave a comment.Makaya T.
Continue your friendly/welcoming attitude . 🤩Joy H.
The 17' truck rental went great. The customer service was excellent and the entire process was smooth and very quick. Thank you very much for your service, I will definitely be renting from this location again. - Rafael C.Rafael C.
Customer did not leave a comment.timithy T.
Honestly, this was the best uhaul experience I've ever had. Quick and friendly check in and out. Would definitely recommendNora Z.
Very welcoming . Thank you so much 😊Joy H.
Customer did not leave a comment.George V.
Excellent service! Thank you very muchBarbara H.
Great customer service! Thank youRomani J.
The team is always available to help! A great experience every time. I will definitely use them again.robert r. | Overall Experience
Customer did not leave a comment.Patricia N.
Good peopleLuis C. | Overall Experience
Explain the insurance coverage better & we put gas in the truck but still got charged a gas fee.Garrett K.
Website said 24/7 access but they close at noon. Drop off area was gated off and the parking lot was full of other trucks. Self dropoff was a pain since gps couldn't identify my location for 15+ minutes -- wasn't sure what to do if I had no service there.Kevin H.
Great staff and service. Highly recommend.Abigail B.
Always a pleasure renting with Thriftee for more than 20 years. I never want to go anywhere else! Thanks guys!Gabriel A.
The man who attended us provided excellent customer service and was very helpful!eDWIN S.
Customer did not leave a comment.Bruce H.
Felipe was kind and helpfulChristopher R.
Customer did not leave a comment.Kaely R.
Love the place and the people are very nice and friendly. Fast and easy service every time. Muchas gracias!Christen S.
Customer did not leave a comment.Weston M.
Tiny driveway is almost impossible to find in traffic to drop off a truck.Walter L.
Easy check in and check with pleasant employees.Daniel C.
Customer did not leave a comment.Brian O.
Storage and Uhaul could be cleaner.Gloria L. | Overall Experience
Customer did not leave a comment.Andrea W.
When I picked up the uhaul I thought the guy was going to literally hit us with a rental truck with his w reckless driving. He then proceeded to say he wasn't aiming at us and acted like nothing was wrong.Aline D.
Customer did not leave a comment.Sune S.
Customer did not leave a comment.Kihyun P.
Nothing. The service was perfect. Very professional and kind.BETHANY B.
Thriftee U Haul is always friendly, courteous and quick. Easy check in/out.Philip J.
Customer did not leave a comment.Ted R.
Thank you to whoever helped me i can't remember his name. But he made my visit so helpful during a stressful time.Cristina M.
Customer did not leave a comment.Alondra C.
Nothing, it's the best U-Haul in townAdam J.
Best Uhaul place in LAStacey E.
Guy at the return session was intrusive and in my face when I was returning vehicle. Rude and disrespectful. I wasn't even out the vehicle and he was there asking for the keys? Wait!Gary M.
Very nice peopleKaely R.
Have more trucks available at a closer location. Have locks available at pick up location.joyce H.
Customer did not leave a comment.Blake M.
Customer did not leave a comment.Rocky D.
The service was excellent but the physical location was average: it's kind of hidden but they have signs to eventually find it. But the guy working the desk was top notch and handled the rental very quickly.Wole P.
Always the best!Adam J.
Customer did not leave a comment.Michael K.
Almost impossible to park the truck at drop off - hardly any space availble to park - more people came after us, they were completely out of luck.Jonathan H.
Customer did not leave a comment.Georgina R.
The employees here are always so friendly and make the experience run so smoothly! I will continue to use this location for any and all of my rental vehicle needs. 10/10 Recommend - Josiahjosiah S.
Customer did not leave a comment.Scott L.
Customer did not leave a comment.Paula V.
Sonia and everyone who worked there was super helpful and professional. 10/10Deanna B.
Customer did not leave a comment.Eric S.
Customer did not leave a comment.taylor M.
Sonia is awesome, remarkable customer service. Will recommendYU C.
Very great serviceBrianna C.
Literally perfect. Both pick and drop off location employees were super kind and helpful.Christopher L.
Friendly staff professional pick-up and drop-off over all a great experience 👍Robert Q.
Hello, I canceled this reservation. The Uhual rep on the phone tried to call Thriftee but left a message. This facility was unsafe and the exterior was dirty and full of graffiti (maybe Murals might help). It appeared that there were possible squatters living on the property. I did not feel comfortable leaving my belongings at this site.arnette l. | Reservation
Customer did not leave a comment.aLEX S.
Customer did not leave a comment.Ray R.
Customer did not leave a comment.Ada T.
Customer did not leave a comment.Jia L.
AMAZING!!! Felipe, Sonya (sp?) and Daniel are Incredible!!! Love this place and all the people who work there!!!Paolo D.
Customer did not leave a comment.damien F.
Customer did not leave a comment.Kandis E.
Customer did not leave a comment.Nora M.
Super convenient place everything is perfect about that place. Had a great experiencePedro V.
The man who helped me was very friendly and helpfulhari B.
It's a difficult location to get into and could really use a little extra parking for the drop off personpaul B.
Customer did not leave a comment.Caroline K.
It was such a WONDERFUL Experience! Felipe and Daniel are truly professional, kind, thoughtful and ready to answer every question and rise to every occasion! My wife and I were treated with the utter most compassion, respect and courtesy! We will be back soon and recommend this location to ALL of ur FRIENDS! THANKS AGAIN UHAUL!!! You make the hards times in life not seem so hard!!! Paolo DavanzoPaolo D.
Nothing. It was perfect.Adm J.
Customer did not leave a comment.Muriel Nina N.
Customer did not leave a comment.Devon B.
We moved into a storage unit here after a house fire. They were very kind to us, and our stuff stayed exactly as we left it until we came to pick it up in preparation for a move across the country. Highly recommended.ASHLEY C. | Overall Experience
Customer did not leave a comment.Oscar E. | Reservation
Customer did not leave a comment.Robert B.
Everyone was so so nice and helpful. I'll come back here next time I need any kind of truck.Casey O.
Well, I didn't know the person's name, but his customer service was Amazing. He was smiling all time and was so Humble, it's something rare those days to see someone like him... I really respected the way he was dealing with everyone, not just me...RAZMIG M.
You are doing Great, Friendly, Efficient, and Convenient.Jose G.
Customer did not leave a comment.Ada T.
Customer did not leave a comment.Anthony A.
Customer did not leave a comment.Stephen J.
Customer did not leave a comment.Andrew T.
I am so sorry that I didn't put yes, and I was fully prepared to deal with the fee. It was after a very long concert, and I was way too tired to find a gas station near the facility so please forgive me. The fact that you guys came in clutch with the truck when you couldn't find one initially means the world to me. I am U-Haul forever.Justin R.
Customer did not leave a comment.rachel R.
Customer did not leave a comment.Christina M.
Great staff working here, made the experience fun and easyFrancisAllen R.
Clean place and friendly staff very helpful.Edith G. | Overall Experience
Staff was very friendly and helpful, experience overall was super quick and easyMacKenzie S.
Great service, very professional, they made my move out smoothest possible. Thanks a lot. Totally recommend it.Evangelos C. | Overall Experience
Customer did not leave a comment.YOUZHENG C. | Overall Experience
Customer did not leave a comment.LYNETTE H. | Overall Experience
On Sunday, August 7th, I came to your facility to pick up the contents of my unit. 50% of my unit was destroyed by pests and I was only able to salvage a few items. The mattress was compromised and the rats ate through the mattress cover. I had to dispose of most of my belongings and valuables. The bed set and mattress was the main purpose of the unit and it was ruined. I’d like a refund or compensation for the unit because my items were damaged as they were under your care since April. I paid for the unit to keep it safe and I was assured that there were precautions you take to fight against pests but I see that was not the case. Please let me know when I can receive a refund.Stephanie V. | Overall Experience
Staff at Thriftee were super nice and helpful. I felt comfortable leaving my belongings under their care for a month while I was traveling - thanks!Katherine B. | Overall Experience
I was well please,thank,s. I will come back. THANK,S Sam McFarlin.SAMUEL M. | Overall Experience
Staff were awesome!! but I wouldn't want my stuff in these units :/Frannie R. | Overall Experience
These guys are the bestELLIE F. | Overall Experience
Customer did not leave a comment.Emerson G. | Overall Experience
I been with this storage company for 6 months plus or so and I’ve never had a problem with anything. The staff are friendly and helpful. I would use storage here again if I ever move back to downtown LA thank you so much.Chandana E. | Overall Experience
Very expensive, very dirty and lots of hidden charges. I won't recommend this storage to anyoneAmihan A. | Overall Experience
This is a very well maintained, reasonable price and safe storage. It's the best storage Ive he the experience to deal with in Los Angeles.SHALISHA S. | Overall Experience
the staff here is amazing.ROBERT W. | Overall Experience
I did not make this booking ! Tried to cancel with U-Haul but was redirected to Thriftee Storage Co., who never answered the phone ! Please DO NOT charge my account for this ! I will follow up.jacob S. | Reservation
We did not end up using this facility for storage (our truck wouldn't fit), but the staff was very helpful in helping us find other arrangements.Michael B. | Reservation
The area is not limate controlled which is important to note. Im not sure if that would be good for long term storage. The staff, however, is incredibly kind and attentive so thats great.TIFFANI C. | Reservation
YesTruman K. | Reservation
Felipe & Daniel were very helpful; Felipe directed me to get a larger storage unit so my stuff would fit (he was right; this one's pretty much stuffed to the gills). I'm glad I'm renting a unit here.Stephanie S. | Reservation
Prices were pretty low, but too far from my locationHanah C. | Reservation
Everyone was very friendly and helpful. It was super easy to access my unit and they made the process very smooth. Thank you!Megan C. | Reservation
Everyone at Thriftee Storage was friendly and welcoming when I arrived. Daniel who took care of me was helpful and accommodating as I ended up needing a larger storage space. Thanks Daniel!Karen L. | Reservation
As my move did not go as planned, I was unable to move into the facility as scheduled. However, I do plan on renting/moving in ASAP, as both reservation procedure & price are excellent.Stephanie S. | Reservation
I did not utilize the storage unittanai c. | Reservation
I cancelled this storage location. I called to ask a question and I was told that they would be closing at noon. that is unacceptable so i cancelled and rented a storage space elsewhere.Rebecca T. | Reservation
I did not use unit but the process for reserving the unit was smooth.Stephanie L. | Reservation
Since I usually came from out of town after work, the hours weren't always convenient. However, the staff is so friendly and helpful I'd choose them again for my storage needs.Nikita G. | Overall Experience
Couldn't find my reservation when canceling, even though I was reading the number of of the U-Haul confirmation page.damon f. | Reservation
Sonya was unbelievably helpful!Andre T. | Reservation
The facility is a bit run down and unloading space was cramped, but the women working the desk was extremely helpful, friendly and went out of her way to get us right next to our storage spaceThomas T. | Reservation
Did not use. Was not a convenient location for usPrivacy R. | First Impressions
I didn`t order storage. The errant reservation was cancelled.Privacy R. | First Impressions
I didn`t order storage. The errant reservation was cancelled.Privacy R. | First Impressions
overall not badPrivacy R. | First Impressions
I had no problem canceling my order after I changed my mind. They helped me with that promptly and courteously.Privacy R. | First Impressions
Felipe at Thiftee Storage was very pleasant and helpful, and the move-in went off without a hitch. I was very pleased.Privacy R. | First Impressions
Customer service was excellent. Very friendly and helpful. We also didn`t have to walk far to get to our storage room.Privacy R. | First Impressions
Renting the cargo van and driving was fun and move went smoothly. It was great to make,reservation online and site staff follow through. Thanks!Privacy R. | First Impressions
Felipe was thorough and professional in assisting with finalizing all paperwork regarding my rental. Very personable and friendly.Privacy R. | First Impressions
Sonia was extremely helpful of size difference of storage spaces. She was informative in the charges that made it easy to choose. Thanks for great customer service people like Sonia.Privacy R. | First Impressions
Staff was nice place was clean my move in went very smoothly. I only need my unit for a short time ,but I would not dealing with staff on a long term basesELLIOTT D. | First Impressions
Overall it was okay but the reason I chose this facility is that there was no mention of any administrative fee when I made this reservation.Privacy R. | First Impressions
I actually cancelled my reservation. I didnt need a storage room anymore.Privacy R. | First Impressions
This place is beyond run down, its not easy to maneuver a cart because the lot isn`t flat and there are many narrow or awkward halls and doorways. This would`ve made my move a nightmarePrivacy R. | First Impressions
Good service. Very hospitable and understanding.Privacy R. | First Impressions
The staff here are very friendly and helpful. Definitely makes me feel at ease!Privacy R. | First Impressions
The owners are very helpful.Privacy R. | First Impressions