Customer Reviews for Thomsen Oil Corp
(U-Haul Neighborhood Dealer)

481 reviews

806 E South St   Hastings, NE 68901
(East on of Hastings on HWY 6 Gas Station on the South Side of the HWY)

(402) 463-6275

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(402) 463-6275

806 E South St
Hastings, NE 68901
(East on of Hastings on HWY 6 Gas Station on the South Side of the HWY)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Gary Moranville 
Rating:
5.0

Customer did not leave a comment.

Gregg Smith 
Rating:
3.0

Didn’t look over the trailer after it was dropped off

Johnathan Wegleitner 
Rating:
5.0

When will I receive my deposit refund

Jerry Storrer 
Rating:
5.0

Customer did not leave a comment.

Wayne Littrell 
Rating:
1.0

Customer did not leave a comment.

ad mohamod 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MASON 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MASON 
Rating:
5.0

Customer did not leave a comment.

Mason Hoffman 
Rating:
3.0

Customer did not leave a comment.

Justin Steiner 
Rating:
5.0

Customer did not leave a comment.

jim barber 
Rating:
4.0

Customer did not leave a comment.

Daisy Almond 
Rating:
3.0

Customer did not leave a comment.

Tevin Eddy 
Rating:
5.0

Customer did not leave a comment.

KEN MAHONEY 
Rating:
3.0

Truck had a small antifreeze leak just to check into it... the drivers door a lot of air seemed to flow inside door. It got from A to B so that's good. I asked for a cart dolly or whatever that I was charged for and it wasn't in there... no a huge deal but yeah. Got the job done.

Matthew Buck 
Rating:
5.0

Customer did not leave a comment.

Shawn Rossi 
Rating:
5.0

Steve was helpful, friendly and got back to me right away. I appreciated his willingness to help us.

Donna Meerdink 
Rating:
5.0

Customer did not leave a comment.

Brett Malchow 
Rating:
5.0

Customer did not leave a comment.

Francine Afuvai 
Rating:
3.0

Not having card readers on the fuel pumps on location is out dated. I had to leave the location after already arriving to fill up elsewhere and return a second time.

Justin Geiser 
Rating:
5.0

Customer did not leave a comment.

Shawn Sell 
Rating:
1.0

I was given the option on the website to return our vehicle to a convenient location for us, but when we arrived, it was abandoned. We had to backtrack our travels to find a location to return our truck. This criticism has nothing to do with the location that we returned the truck to I am critical of being allowed to attempt a return to an abandoned location and the length of time it took to finally speak to someone who could help.

William Pinkerton 
Rating:
5.0

Customer did not leave a comment.

Nicholas Medinger 
Rating:
2.0

I was told over the phone we would have a 150 mile credit since our original reservation was changed from kearney ne to hastings nebraska we live in kearney and really didn't want to drive to hastings but had no choice. We moved our son from kearney ne to Gothenburg ne and there is no way that trip was over 200 miles so we did not receive our 150 mile credit.

Donald Durre 
Rating:
5.0

Nothing! Pick up and drop off were easy.

Jessica Etheridge 
Rating:
5.0

Customer did not leave a comment.

Greg Shuck 
Rating:
4.0

Customer did not leave a comment.

amanda gras 
Rating:
5.0

THank you for all your help, everything went fine!

Nicholas Kelley 
Rating:
4.0

The previous user had padlocked the rollup door. It was a good thing I did a walk through before we left. The person took an air cutting tool to remove the lock. He was kind of enough to let us return the next morning becasuse of the dealy

Jackie McCallum 
Rating:
3.0

Update computer. Took almost an hour.

David Koski 
Rating:
5.0

Customer did not leave a comment.

JASON FOX 
Rating:
5.0

Customer did not leave a comment.

steve Bump 
Rating:
5.0

Customer did not leave a comment.

David Worrell 
Rating:
5.0

Very fast and friendly service. Thank you. Good bunch of guys.

steve porter 
Rating:
5.0

Customer did not leave a comment.

Jim Boyer 
Rating:
5.0

Customer did not leave a comment.

Itzel Mendez 
Rating:
5.0

Customer did not leave a comment.

Eric Perkins 
Rating:
5.0

Customer did not leave a comment.

Myles Wilcott 
Rating:
5.0

Customer did not leave a comment.

Michael McDaniel 
Rating:
5.0

Steve Nelson is a fine agent and is always very helpful and nice.

Timothy Leonard 
Rating:
5.0

Customer did not leave a comment.

Timothy Leonard 
Rating:
5.0

Customer did not leave a comment.

ERIC BEESON 
Rating:
4.0

Customer did not leave a comment.

Randall Perault 
Rating:
2.0

Dirty office.

Iva Prinsen 
Rating:
5.0

Customer did not leave a comment.

ERIC BEESON 
Rating:
5.0

Customer did not leave a comment.

steve Bump 
Rating:
5.0

Customer did not leave a comment.

Jerry Allen 
Rating:
3.0

Customer service was lacking. The person at the location was doing a lot of things and could have given more instruction on drop off instructions however I do feel like they had more help at the location that they could have provided better service rather than 1 person doing many things at a multipurpose location

Angelica Barrera 
Rating:
2.0

The agent got busy helping fuel clients and didn't fully check the vehicle with me didn't open truck to confirm dolly I wanted a hand truck not a furniture dolly. Truck cabin was dirty so I cleaned it very well before I returned it even armoralled the dash found a piece of old fried chicken in the heater vents.

Claire Porter 
Rating:
1.0

Double authorize the card cause he had no clue what he was doing. Very very slow

Valda McDonald 
Rating:
5.0

Customer did not leave a comment.

Bruce Baker 
Rating:
5.0

Customer did not leave a comment.

John Rieckman 
Rating:
5.0

Nothing exceptional service

John Quirk 
Rating:
5.0

Customer did not leave a comment.

Patrick Hickok 
Rating:
4.0

Let them know when there is a truck available.

Kevin Hempel 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Kuddes 
Rating:
3.0

Truck had starting issues ac did not work

David Clark 
Rating:
5.0

Customer did not leave a comment.

John Konrad 
Rating:
5.0

Great friendly staff. Helpful

Greg Bodin 
Rating:
4.0

One tire needs replaced

Annette Pickering 
Rating:
2.0

Truck wasn't ready for an hour after scheduled time but I was charged for the full time. Clerk was nice but did not know how to use computer which caused further delay. Prepaid for blankets but was told at pick up they weren't available. Just before drop off, couldn't access info about how much fuel needed to be in tank. Link had expired.

Ellen Eddy 
Rating:
5.0

The equipment was clean, but the check engine light was on and the drive cabin leaked water when it was raining.

Katie Owens 
Rating:
5.0

Customer did not leave a comment.

Colton Keenan 
Rating:
5.0

Customer did not leave a comment.

Jake Young 
Rating:
5.0

Very easy to work with and friendly. Would recommend and use again

Steven Ardiana 
Rating:
5.0

Would use again! Thanks

Dan Childers 
Rating:
3.0

Actually refund the difference of the $100 required deposit when total bill is below that.

Jessica Dunbar 
Rating:
5.0

Customer did not leave a comment.

Randy Jones 
Rating:
4.0

Nothing that I can think of, my experience went well!

ERIC BEESON 
Rating:
4.0

The older gent renting us our trailer was just sweet as could be. Very helpful so polite.

Karen Peterson 
Rating:
5.0

Customer did not leave a comment.

Russ Ruxton 
Rating:
1.0

Customer did not leave a comment.

BRITNEE VOGELSANG 
Rating:
3.0

Have a way of checking your vehicle in after hours on the weekends when most places aren't open on Sundays you get charged 2 additional days plus milage for having to drive it to the nearest uhaul station for pick-up and return. Won't be using uhaul in the near future

Trevor Gray 
Rating:
3.0

The contact person at Thomsen Oil was personable, knowledgeable and knew the process resulting in a time efficient vehicle pickup. However, I do feel the customer (myself) had to make more concessions in the process than UHaul. A couple days before the rental period I was advised that no truck was available in Grand Island but one was in Hastings, NE. This meant extra driving to the pick up location and use of time on my 1-day rental driving to the original destination where the move was to occur. I did appreciate the extra miles allowance (35-miles). On arrival on Saturday in Hastings, I was then advised that there was no appliance cart and the only access to one would be just if one came in on a prior rental. This item was paid for and listed on my original document. I was offered a 2-wheel chart which was not an appliance cart. At time of pick up, I was not charged for the appliance cart. I had to make other arrangements to mover load and unload the appliances. I just felt the customer was making more concessions than the UHaul company was doing as the extra mileage was granted to make up the miles from Hastings to Grand Island. To promote the UHaul name to others, I'm left with little other than what I shared. I would have been appreciated to know a cart was not available before getting the truck on Saturday morning. Thank you for reviewing my comments. Commitment to customer service says a lot about a company. Steven Woodside

Steven Woodside 
Rating:
5.0

Hours open

Michael Christensen 
Rating:
5.0

Customer did not leave a comment.

dennis valentine 
Rating:
5.0

Customer did not leave a comment.

Edgar Palacio 
Rating:
4.0

Customer did not leave a comment.

Trevor Rosno 
Rating:
5.0

Nothing everything was perfect

Tracy Coufal 
Rating:
3.0

Customer did not leave a comment.

anthony moll 
Rating:
4.0

The steering on the vehicle was complicated to keep on the road. Not sure if the steering was the problem or the alignment. I hope you check it. That was hard to control.

tammy woodring 
Rating:
2.0

When I called in to reserve the truck, I wasn't told there would be a charge for mileage, especially at $.99 a mile. Then when I was checking out, he couldn't get the computer to accept what I had rented. It took forever. Now looking at the receipt, I noticed he charged me for 2 utility dolly's and I only rented one and one appliance dolly. I wanted 10 furniture pads, but he only had 2, so he charged me for one. So with the extra mileage charge and dolly charge, I paid about 2 1/2 times more than what I had expected. I thought my bill would be around $66.95, but it ended up being $156.54. I was not a happy camper.

Debbie Holden 
Rating:
5.0

Very quick checkout, and great customer service. Friendly staff also helped the transaction go smoothly.

Edward Keener 
Rating:
3.0

Customer did not leave a comment.

Stephanie Knehans 
Rating:
5.0

Customer did not leave a comment.

Patrick Stewart 
Rating:
5.0

Quick and friendly service!

Ashley Grimes 
Rating:
2.0

Take pride in your work. Definitely did not show by the looks of the truck I had to drive 40+ miles to pick up then drive it back to the original starting point because somebody from uhaul screwed me over.

Shawn Aunkst 
Rating:
4.0

I had requested a truck in Grand Island< Ne...was told I had to drive to Hastings when I went to pick up the truck, I was not given any notification that the pickup spot had been changed!

Mark Smith 
Rating:
5.0

Customer did not leave a comment.

TREVOR SPEAR 
Rating:
5.0

Customer did not leave a comment.

Dan Kennedy 
Rating:
5.0

The staff went above and beyond by contacting us when they found my lost phone. Very courteous and helpful staff.

Michael Biere 
Rating:
5.0

Customer did not leave a comment.

David Armbruster 
Rating:
4.0

Very helpful

PAUL BALDWIN 
Rating:
4.0

Truck was a local use truck, making it very hard to use over the road. No cruise control meant a more difficult drive.

SAMARIA SCHERBARTH 
Rating:
1.0

I had the truck reserved for Grand Island and prepaid. They called me and said they don't have a truck for me and made me drive 30 miles to Hastings to pick it up. that's BS.

Kenneth Pilsl 
Rating:
5.0

Customer did not leave a comment.

LORIE DIAL 
Rating:
5.0

Customer did not leave a comment.

Joyce Gydesen 
Rating:
3.0

Customer did not leave a comment.

Kimberly Knobelhaver 
Rating:
3.0

Customer did not leave a comment.

Wellington severns 
Rating:
5.0

Customer did not leave a comment.

JoAnn Koontz 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top