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William J
Customer Reviews for Thompsons General Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Extremely pleasant and professional to deal with. Contacted me again to follow-up after I dropped off the uhaul trailer I had rented to let me know all was well and ensure I had my digital receipt.
Will DMy card was over charged $200 by the district manager and I didn't get my money back for 3 days, my rent was due. The women that runs the actual location Stevie is very kind and helpful, and I appreciated her very very much.
Kimberly WStephanie was great.
John EMy family travels for work and we have rented/towed/driven UHauls all over the country. This was the friendliest, most helpful location we have ever dealt with
Joseph CNothing. With Uhaul employees like Stevie, she makes your company a pleasure to do business with.She was the best!!
Forrest DDid not go inside and it was not during hours so I had no interaction with staff.
Sherry CWas confused where to drop key off isn’t it wasn’t near the office front door.
Jason KWe were at 9am as instructed no one showed up. We're instructed to call when we were done with it .....called 3 times, no one answered......had to leave message. This no no way to conduct a Business .
Harriett HThe whole experience was simple and very easy.
Donnie CTruck was clean, but the rear door needed to be repaired. It was difficult to open. The cable anchor on the passenger side of the door was coming off the door. The area of the door was rotted and the bolts holding the anchor in place were pulling through.
Mike PThe 24/7 check in experience could be better. Having a walk-though video of the experience before arriving would help the customer.
jason wVery junky. Ferrell cats all over the area. Truck was dirty and NO AIR CONDITIONER. It was dangerously hot during the 105 temperatures. And my final bill was crazy expensive. Very disappointed
Lea HThe clerk texted me 24hours before my checkin. She wanted to know if I would be returning before noon the following day. The drop off location was a store. The store was packed full of stuff.
Casey RRun down looking, not easy to access with a 26' moving truck.
EXCIPIO CI would suggest to park the trucks closer to the key lock box. That’s all.
JOSHUAH RCustomer service was outstanding and really enjoyed this rental experience.
LARRY JThey were closed early. There was no one there to help unhook trailer. I will not use them in future. I did use app to show I dropped off trailer but I really could have used some help to unhook trailer.
Sheila SWas not happy about no one being at U-Haul when picking up truck in owasso ok , when I was told they opened at 7 am was there and waited till 9am and then found out they were closed till Tuesday, not happy
DENNIS Cbest expierence i have ever had
Kent FIt was a pleasure renting from this location as the staff was friendly, helpful and precise.
David SExcellent facility/staff.
Brian DDry good customer service.
Mark DThis was easily the best experience I’ve had with a U-Haul dealer, normally there is a wait and the paperwork takes forever but time was different. Stevie did a wonderful job of explaining everything, she was kind and courteous, her customer service was phenomenal! The truck ran great and was well maintained and the drop off process was quick and painless. Great job!
David MPut up a sign on the lockbox to show how to actually open the thing
Lori TOnline check in process was a nightmare
Brittany BHad a difficult time dispatching and returning truck was old and very noisy
William ENot a thing. Mrs. Thompson was very helpful and she went above and beyond to insure I was taken care of.
Randy BNo issue with the location, it is with Uhaul. I will never use them again. Hit me with all kinds of hidden fees.
Kirk VThe mobile checkin was terrible there were so many steps to do before I could get the truck. Steps that some could have been completed before I arrived or even the day before would have been great. I wasted 30 minutes waiting for things to get reset to pick up the keys. Not a good experience at all.
Jose LThe location is perfect and the service from Stevie was awesome!
Sharon RThe key drop box is broken. The app is completely non-intuitive and has multiple failure points. No one responds in chat. The equipment was fine and there were no issues there. The moving help we hired were excellent.
DANIEL SVery professional and friendly.
Cameron CThe sales person was so nice and helpful! A plus
KERRY AStevie is wonderful to work with. Trailer was in good condition.
David FStevie is awesome and we enjoyed doing business with. We live in Owasso and will continue to business with only while here.
John HWas unhappy with U-Haul online process as there were errors and communication was not very good; causing problems at pick-up. Agent had a very bad attitude about this and was not professional. Way too much drama. While very functional, truck was very uncomfortable for a long haul (~900 miles). We will re-think going to U-Haul first next rental.
Curtis LExcellent customer service was provided to me at this location.
Tameko JIt wasn't clear that I needed to pick up the truck at another location. Other than that they were all awesome and helpful!
Ronald HMake your app work correctly!
Isaac PStevie was very good to work with and showed me all the safety factors about the trailer and towing it as well.
Thomas MYour return process sucks! Pictures of everything-ridiculous! If you want to see it go look! The drop off was just me doing all of the work, like self checkout at WalMart-it SUCKS!!!
Gary MStevie and Ben were helpful, accommodating and pleasant!!
Robert HBe able to change return locations online. There's heavy construction at the return site.
TONYA MWas not told place was closed, and representative on the phone that I called was rude and unhelpful. Was told he would make a note of the conversation and that never occurred because Uhaul called me about where I dropped the trailer off. Poor customer service!!!
Aaron GNothing. Person was friendly, helpful, clean truck. Great experience.
Robert SStevie at Thompson’s is great to work with.
Brian HThe self pick up was very difficult. It should be as easy at putting in a code that you get at check out, but instead there is a multi step process that did not work for us. Also the truck was not full when we picked it up so we left it 3/4 full when we dropped it off and we were charged
Charlie WWhen I returned the truck and attempted to check it in, the app did not work properly. At the point where I took a picture of the fuel gage and mileage, the picture would not upload.
Joe KThe only problem I had was with the uhaul system, giving me the information to get the key. I was lucky the lady was still there, was not hands off as promised. She went above and beyond to get me my truck. I am not sure I will do the self service thing again but I will be back in a year when i move again.
Amber FService was excellent. Definitely will use again
Carolyn MVery helpful. Thompsons made it feel like avery personalized experienced. I felt that she really cared that I was taken care of.
Jesse SWhen arriving to drop the trailer off, the phone number I online was disconnected, and the small placard outside of the store had different open hours than the large sign on the store, and when trying to call the store, their voice mailbox is full. This is the first location where I had no interaction with staff which made it less about customer service and more about taking pictures and submitting out of ease for the business.
Matt C