Customer Reviews for Thompson Floor Covering
(U-Haul Neighborhood Dealer)

202 reviews

6946 Rte 321   Kane, PA 16735

(814) 837-7339

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(814) 837-7339

6946 Rte 321
Kane, PA 16735

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

TODD K. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
2.0

made reservation well in advance for uhaul at Smethort Pa. had to get it at Kane Pa. Charged for the additional miles, reserved 2 hand carts truck only had 1 appliance hand cart. went to recommended gas station on return day only pump working was ethanol free at almost $5.00 a gallon.!

ROBERT G. 
Rating:
3.0

Check to make sure the trailer tires aren't old and worn!

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

Tao Y. 
Rating:
5.0

Customer did not leave a comment.

KELLYANN M. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MARVIN T. 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE TYRONE P. 
Rating:
5.0

If someone makes a reservation, U-Haul should make sure there will be what the person wants at the location they prefer. If not, don't call it a reservation.

JOHN R. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Brooke J. 
Rating:
3.0

The truck was clean but it did not drive well. The brakes were squealing from the time I picked it up.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

JILL G. 
Rating:
5.0

Nothing. They were friendly, went over everything and the service was excellent

JONELL F. 
Rating:
5.0

Customer did not leave a comment.

JONELL F. 
Rating:
5.0

Put ramps on the small trucks also.

SHANE L. 
Rating:
5.0

Customer did not leave a comment.

Russell O. 
Rating:
5.0

Customer did not leave a comment.

CORINNE D. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

The windshield wiper was broken.

CURTIS C. 
Rating:
5.0

Customer did not leave a comment.

dennis R. 
Rating:
5.0

Not a thing, Helped me hook up, explained how to load car, strap it down. Very easy to load and use. Only complaint the driver's side ramp makes all kinds of noise rattling.

TODD H. 
Rating:
5.0

Very friendly and the truck was spotless

STEVEN S. 
Rating:
4.0

Customer did not leave a comment.

sandy P. 
Rating:
5.0

Thanks to everyone. It worked out great.

raymond F. 
Rating:
3.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

I set it up online and when we went to pick it up, everyone was wearing a mask and were very courteous. Our sales person even pronounced and spelled IROQUOIS correctly!

ROBERT W. 
Rating:
2.0

Overcharged first gas. We returned with more gas than we left with.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
3.0

This place of business is only open sometimes. Upon arrival there is no support for return. U-Haul assumes everybody has cell phones and apps. What do you do, no personnel and no phone, Your apps alway through this rental process sucks! I reported the bad tire on line, but the info never got to the drop off point!

DONALD D. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Helpful at time of return

JASON K. 
Rating:
5.0

Customer service was excellent no complaint what so ever the lady who helped us answered and assisted us with every step of the way all I could recommend is the equipment be serviced/lubricated more frequently being it sits outside in the elements the ratchet straps were a bit tough to deal with.

Henry C. 
Rating:
5.0

Customer did not leave a comment.

kayleen T. 
Rating:
5.0

very nice to work with above and beyond

Robert C. 
Rating:
5.0

Not a thing. Dont try to fix it if it aint broke.

PATRICK K. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Excellent place to do business.

JIm S. 
Rating:
5.0

Customer did not leave a comment.

ALLEN W. 
Rating:
1.0

A dropped the u-haul truck off With the appropriate amount of gas and I still got charge $23 somehow Bullship Running over a billion dollar scheme

Rodney H. 
Rating:
4.0

Customer did not leave a comment.

Myron J. 
Rating:
5.0

Customer did not leave a comment.

Anita H. 
Rating:
5.0

Customer did not leave a comment.

Bruce P. 
Rating:
5.0

Overall great experience!

Bonnie P. 
Rating:
5.0

Thx for everything and working with our wild schedule and changes!!

Matthew S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

mark H. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
1.0

I reserved my uhaul a month in advance and was send somewhere else because they didnt have it

david P. 
Rating:
4.0

Customer did not leave a comment.

Forest C. 
Rating:
4.0

Ordered 10 ft truck, got 15 ft truck...wasn't happy about the switch. Should be warned if going to do that...

John S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Dino C. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Great customer service. I would highly recommend this location for all your U Haul rentals.

Harold M. 
Rating:
5.0

The representative was very helpful and very friendly -would recommend this location to family and friends

KRISTINE O. 
Rating:
5.0

Great service & friendly staff

RICHARD B. 
Rating:
5.0

Nothing. Service, owner, employees and uhaul truck were great! Can't express enough how awesome the owner treated me. Perfect service! Already recommend to family. THANK YOU!!

Amy T. 
Rating:
5.0

Great place to work with!

Daniel W. 
Rating:
5.0

I was very disappointed in my Uhaul experience. However this was due to main office and service from them, which was poor and uncooperative. Uhaul does not try to work with customers. and their online reservation process is misrepresenting. However the sight they sent me to instead of what I reserved was very receptive and friendly. Although I was upset over having to go 30 miles out of my way that I was not expecting and had to rearrange my schedule for the day that was not expected, the staff at this location made up for it with their personality and willingness to assist. The satellite locations are what keeps Uhaul going, not the main business.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Zacharey S. 
Rating:
5.0

Customer did not leave a comment.

Angela C. 
Rating:
1.0

Customer did not leave a comment.

Andy M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
3.0

Shovel/plow parking and walking areas. Otherwise, location was easy to find, convenient 24/hr site

Janice S. 
Rating:
5.0

Customer did not leave a comment.

Larry A. 
Rating:
5.0

Customer did not leave a comment.

Raymond K. 
Rating:
5.0

Customer did not leave a comment.

Candi M. 
Rating:
5.0

Customer did not leave a comment.

Janet D. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Great customer service!

Adam M. 
Rating:
5.0

Customer did not leave a comment.

Dusti D. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
3.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Very friendly staff, quick and easy.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Bill K. 
Rating:
4.0

Customer did not leave a comment.

Stephanie E. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

Nancy S. 
Rating:
5.0

Bill and Ann were both outstanding!! I don't know how you could improve on them.

john D. 
Rating:
5.0

Very attentive, thorough and super friendly! All uhaul reps could learn from him! He had cool equipment to unhook the trailer. You could tell he had this service perfected.

LORI C. 
Rating:
5.0

Just a little too far to drive for a uhaul. Drove about 1.5 hours one way to pick it up.

Terence C. 
Rating:
4.0

Customer did not leave a comment.

LAUREN M. 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
3.0

I think there prices are way to high .. I know ill never use them again . $200.00 to move 12 miles away .

ANTHONY R. 
Rating:
5.0

Informed and helpful rep at this location.

Heather S. 
Rating:
5.0

Customer did not leave a comment.

craig P. 
Rating:
5.0

Customer did not leave a comment.

Kimberly D. 
Rating:
5.0

Customer did not leave a comment.

MARLENE S. 
Rating:
3.0

Customer did not leave a comment.

JASON E. 
Rating:
1.0

In Tulsa I paid 20. To have vehicle loaded on trailer when arriving in Kane Pa at Thompson floor covering they refused to unload vehicle and then said they will unload my vehicle for 75.00 a customer standing in line said that's absurd and said cmon I'll help you take your car off the trailer.

russell M. 
Rating:
5.0

nothing

KARL K. 
Rating:
5.0

Customer did not leave a comment.

william N. 
Rating:
1.0

Customer did not leave a comment.

PAULA R. 
Rating:
3.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM N. 
Rating:
4.0

Customer did not leave a comment.

pat C. 
Rating:
5.0

Customer did not leave a comment.

Jerry R. 
No reviews have been submitted for this location.

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