Thanks for everything you did we appreciate it
joe g
Customer Reviews for Thompson Floor Covering LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
only one truck was available a 26 ft. I only needed a van.
Tim RMy experience at the Kane location (Thompsons floor covering) was amazing and I would highly recommend him. My experience with customer service prior to my rental was absolutely horrible.
Ashley SThanks for being so kind and helpful!
James HFix your app to make it work better. Had to go in to pick the truck up. Also not that this has to do with my location of truck. But Why does traffic insist on sending people so far away. RIDICULOUS! I COMPLAINED AND GOT MY LOCATION I WANTED.
Susan JEverything at this location is always top notch. Bill and Justin are very knowledgeable and polite and very easy to work with.
Tom HHad a Uhaul 26~foot for two days. Drove great. Easy on the wallet gas cost. Very good experience in every way.
Glenn FBe on time
Susan SWas great may need the service again soon.
Carrieann HGreat staff behind the counter. Easy rental and drop off. I highly recommend
Muhammad MNothing. Very quick & courteous service.
jeff hThe guys at Thompson Floor covering were extremely nice and helpful,I'd give them a 5☆☆☆☆☆ rating.
MarkL HVery friendly and welcoming. Very helpful and sorry about our experience with uhaul
Thomas PGreat customer service!
Tammy FVery professional service. Will come back again.
Nisar NI had excellent service. From start to finish all my questions were answered to my satisfaction. The rental went smoothly and I will use this location again. Thank you, Thompson's Floor Covering for a great experience!
Brenda KThere was no dolly no furniture pads nothing in back of truck. The transmission is almost gone, severe pull to right.
Steven HDrop off went extremely smooth
Stephanie EIt was dropped off on a Saturday, and office was closed. It was at a different location than originally chosen. But with a simple phone call the service center was great and made all the changes for me with no hassles.
Laura TStaff was extremely helpful and thorough.
John ZAll good. Helpful, friendly service.
Brian KAllow the return site to upload location tagged pictures from the gallery on the phone, not just the camera
Marcia Gmade reservation well in advance for uhaul at Smethort Pa. had to get it at Kane Pa. Charged for the additional miles, reserved 2 hand carts truck only had 1 appliance hand cart. went to recommended gas station on return day only pump working was ethanol free at almost $5.00 a gallon.!
ROBERT GCheck to make sure the trailer tires aren't old and worn!
ERIC BIf someone makes a reservation, U-Haul should make sure there will be what the person wants at the location they prefer. If not, don't call it a reservation.
JOHN RThe truck was clean but it did not drive well. The brakes were squealing from the time I picked it up.
RICHARD SNothing. They were friendly, went over everything and the service was excellent
JONELL FPut ramps on the small trucks also.
SHANE LThe windshield wiper was broken.
CURTIS CNot a thing, Helped me hook up, explained how to load car, strap it down. Very easy to load and use. Only complaint the driver's side ramp makes all kinds of noise rattling.
TODD HVery friendly and the truck was spotless
STEVEN SThanks to everyone. It worked out great.
raymond fI set it up online and when we went to pick it up, everyone was wearing a mask and were very courteous. Our sales person even pronounced and spelled IROQUOIS correctly!
ROBERT WOvercharged first gas. We returned with more gas than we left with.
Richard SThis place of business is only open sometimes. Upon arrival there is no support for return. U-Haul assumes everybody has cell phones and apps. What do you do, no personnel and no phone, Your apps alway through this rental process sucks! I reported the bad tire on line, but the info never got to the drop off point!
DONALD DHelpful at time of return
JASON KCustomer service was excellent no complaint what so ever the lady who helped us answered and assisted us with every step of the way all I could recommend is the equipment be serviced/lubricated more frequently being it sits outside in the elements the ratchet straps were a bit tough to deal with.
Henry Cvery nice to work with above and beyond
Robert CNot a thing. Dont try to fix it if it aint broke.
PATRICK KExcellent place to do business.
JIm SA dropped the u-haul truck off With the appropriate amount of gas and I still got charge $23 somehow Bullship Running over a billion dollar scheme
Rodney HOverall great experience!
Bonnie PThx for everything and working with our wild schedule and changes!!
Matthew SI reserved my uhaul a month in advance and was send somewhere else because they didnt have it
david pOrdered 10 ft truck, got 15 ft truck...wasn't happy about the switch. Should be warned if going to do that...
John SGreat customer service. I would highly recommend this location for all your U Haul rentals.
Harold MThe representative was very helpful and very friendly -would recommend this location to family and friends
KRISTINE OGreat service & friendly staff
RICHARD BNothing. Service, owner, employees and uhaul truck were great! Can't express enough how awesome the owner treated me. Perfect service! Already recommend to family. THANK YOU!!
Amy T