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talicia coleman
Customer Reviews for This & That
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The check in procedure was tedious. I didn't seem to save any time by doing the pre-check in. The truck smelled like smoke and the "check engine" light was on from the beginning, but everything was otherwise very acceptable.
Deanna SimpsonSo nice and helpful!!!
Amanda MorrisNothing needed for improvement, this location is friendly and very easy to work with which is why I've used them multiple times.
Christopher WiseTruck ran well, but check engine light did come on during the time I drove it. Reported to agent when I returned.
Vinson SutliveService was friendly, helpful and had me in and out within minutes!
Felicia WalkerThis is my third time dropping off at this location because the people are nicer than most U-Haul owned siites.
David DimilloWas charged for cleaning but the truck was in the same condition as picked up
jacob stammNothing
Geoffrey RubinThe U-Haul was leaking. I reported it to customer service twice. I was told that I would be able to go on the app or talk to them when I returned it to report the leaking to try to cover the damages from the leaking so far nobody has let me report it so far nobody has done anything about it I am very disappointed in the whole situation With the U-Haul leaking. I want to know how I report the damage and how do I go about filing a claim to get this resolved.
Matthew MasseyThey are super friendly and very helpful. Above and beyond expectations.
John PriceGreat experience!
JARSHALA KAVANAUGHtruck and service where excellent
Andy CowartI have no recommendations. I will continue to use this location for my personal truck rentals and will recommend to my friends. Good Job!
Timothy AntoniouExcellent customer service.
Anna DelphVery helpful
Frank MoffordThe location I picked the u haul up at was beyond helpful with the whole process, the U-Haul app was horrendous and took way too long to navigate and was very slow. There were several other people having the same issue with the app that I was having
Mike EvansGood service
Aleks FonovThe vehicle was falling apart and on empty, they didn’t have the equipment I reserved, subbed it out for more expensive equipment without telling me I’d be charged and somehow added protection I didn’t reserve to cost me an extra $15. Good thing I wasn’t going far or I’d have had a pretty rough move
Nathan ZimmermanThe nicest people to deal with, would definitely rent again from this location.
Nigel SoultLube those ratcheting strap parts
David BeatyI was belittled over the phone and called a thief by the female employee working on Sunday 9/3 over a simple mistake during the pick up process. Instead of just coming up with a solution she wanted to tell me over and over how wrong I was and how I’m stealing from U-Haul. Very unprofessional encounter and will be telling anyone I can not to rent from this establishment.
Nathan MitchellLocation was convenient and the lady who helped me finalize my rental was very helpful and friendly, my overall experience using uhaul online was easy
kevin wernerGreat experience overall. I recommend this location.
Gianfranco Ramirez OlivariThis location and its procedures are excellent! Friendly and thorough.
Mary LloydThis is not a dedicated uhaul site but there was plenty of room to drop off in parking lot without difficulty. Because this is also a store, had to wait for person to handle other business not related to uhaul but wait was short and employee was very courteous and helpful.
MELODY PENTZDropped off after hour
Margaret RigsbyVery pleasant and helpful
Fred KlockPeople were kind and did a great job
KEVIN MANGOLDmore lighting at key drop off
Susan WoodsExcellent customer service! I rented a 10’ truck with an appliance dolly. The local rep called me to make sure I was aware that 10’ trucks do not have ramps. Which I did not know. He helped to switch to a 15’ truck with a ramp. It made all the difference!
Jason WhiteI had a reservation booked a month ahead of time at this location because it is close to my home. At the last minute, the day before, it was changed and I had to travel to a seedy neighborhood 45 minutes away to pick up my trailer. It took an hour for the owner to show up to complete my pickup (I was on time). I asked if I could return the equipment in the original location I had booked and was told I could not, meaning another trip to a scary neighborhood hauling an empty trailer (they pull better with a load) and waiting again for the owner to show up to complete my return. Fix this problem!
Tiffany AntleMelissa was Awesome.
Pauline HayslipExcellent customer service, friendly faces
Tiffany LoweryAlways take care of me, great staff!!
Emily BenderDiscrepancy in billing statement and inability to resolve with staff.
David VellaMelissa was an absolute pleasure to deal with. Will go back to this same location in the future. She represents U-Haul extremely well. Highly recommended.
William BurtonThe truck needs an oil change. When i picked it up the rental location offered me option for a different truck but stated that its not unusual to have a truck that is past due for an oil change. Overall the truck ran as we had hoped.
Jim CoxEmployee made sure to hook the trailer to my truck. He ensured I was roadworthy before leaving the lot. Upon return, the woman inside unhooked the trailer, and made sure I had a copy of the receipt.
Robert Gorhamcustomer service was next level greatness! I will always choose this location.
Rebekah NutterVery nice team to assist and support drop off of truck. A bit difficult to navigating parking lot when dropping off during even commercial activity during the afternoon.
david vellaI do not agree with how this transaction was handled with the pickup location.
James MahoneyEasy parking lot to navigate.
Steve PlumerIt was over in the matter of seconds.
Taiber Glotzthe people at this and that were very helpful and friendly.
DAVID POORWas told I had 24 hours the online check in wouldn’t work or upload it took over an hour and a half to get it to finish and then charged me for two days really not happy at all
Paulette PattersonBest location I’ve ever rented a Uhaul from and I’ve rented numerous Uhaul’s. Super friendly and extremely helpful. Usually I’m handed the keys and told to go look for any damage then come back and tell them before I leave. Here they walked me out to the truck and walked around with me and made sure everything was good. When I returned it I got the same outstanding service. This is how business should be done. Thank You!!!!!
Christopher BatesThey were the nicest and kindest UHAUL pickup I have been too!! Super great and friendly!!
JENNIFER GALBREATHMelissa was efficient and helpful with assigning and reviewing all areas of the rental truck. Also in a timely manner. I would recommend this location to others. Thanks for the service.
ROBERT CURTISOffice closed when I dropped off but easy and obvious parking.
Michael BenderAwesome customer service!!
nancy hibbard