Customer Reviews for This & That
(U-Haul Neighborhood Dealer)

581 reviews

952 N Main St   Nicholasville, KY 40356

(859) 305-0185

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: 12 pm–5 pm

Services at this Location:

Contact Us

(859) 305-0185

952 N Main St
Nicholasville, KY 40356

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: 12 pm–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

talicia coleman 
Rating:
4.0

The check in procedure was tedious. I didn't seem to save any time by doing the pre-check in. The truck smelled like smoke and the "check engine" light was on from the beginning, but everything was otherwise very acceptable.

Deanna Simpson 
Rating:
5.0

Customer did not leave a comment.

Terry Richardson 
Rating:
5.0

So nice and helpful!!!

Amanda Morris 
Rating:
5.0

Nothing needed for improvement, this location is friendly and very easy to work with which is why I've used them multiple times.

Christopher Wise 
Rating:
5.0

Truck ran well, but check engine light did come on during the time I drove it. Reported to agent when I returned.

Vinson Sutlive 
Rating:
5.0

Customer did not leave a comment.

Joe Bodart 
Rating:
5.0

Customer did not leave a comment.

Kenneth Flintroy 
Rating:
5.0

Customer did not leave a comment.

David Stephens 
Rating:
5.0

Customer did not leave a comment.

Ronnie Griffis 
Rating:
5.0

Service was friendly, helpful and had me in and out within minutes!

Felicia Walker 
Rating:
5.0

Customer did not leave a comment.

KENT RILEY 
Rating:
5.0

Customer did not leave a comment.

Robert Walls 
Rating:
5.0

Customer did not leave a comment.

Bobbi Cobb 
Rating:
5.0

Customer did not leave a comment.

John Cooper 
Rating:
5.0

Customer did not leave a comment.

JORDAN ELLISON 
Rating:
4.0

Customer did not leave a comment.

Timothy Gaillard 
Rating:
5.0

This is my third time dropping off at this location because the people are nicer than most U-Haul owned siites.

David Dimillo 
Rating:
5.0

Customer did not leave a comment.

LOWELL DUNCAN 
Rating:
4.0

Was charged for cleaning but the truck was in the same condition as picked up

jacob stamm 
Rating:
5.0

Customer did not leave a comment.

Ellis Walker 
Rating:
5.0

Customer did not leave a comment.

WALTER MITCHELL 
Rating:
5.0

Customer did not leave a comment.

Doug Cage 
Rating:
5.0

Nothing

Geoffrey Rubin 
Rating:
5.0

The U-Haul was leaking. I reported it to customer service twice. I was told that I would be able to go on the app or talk to them when I returned it to report the leaking to try to cover the damages from the leaking so far nobody has let me report it so far nobody has done anything about it I am very disappointed in the whole situation With the U-Haul leaking. I want to know how I report the damage and how do I go about filing a claim to get this resolved.

Matthew Massey 
Rating:
5.0

Customer did not leave a comment.

Charles Canada 
Rating:
5.0

They are super friendly and very helpful. Above and beyond expectations.

John Price 
Rating:
5.0

Great experience!

JARSHALA KAVANAUGH 
Rating:
5.0

Customer did not leave a comment.

JOSEPH DUMAS 
Rating:
5.0

truck and service where excellent

Andy Cowart 
Rating:
5.0

I have no recommendations. I will continue to use this location for my personal truck rentals and will recommend to my friends. Good Job!

Timothy Antoniou 
Rating:
4.0

Customer did not leave a comment.

JEFFREY LACY 
Rating:
5.0

Excellent customer service.

Anna Delph 
Rating:
5.0

Very helpful

Frank Mofford 
Rating:
5.0

The location I picked the u haul up at was beyond helpful with the whole process, the U-Haul app was horrendous and took way too long to navigate and was very slow. There were several other people having the same issue with the app that I was having

Mike Evans 
Rating:
4.0

Customer did not leave a comment.

Louanne Burgess 
Rating:
5.0

Customer did not leave a comment.

Kevin Tyson 
Rating:
5.0

Good service

Aleks Fonov 
Rating:
5.0

Customer did not leave a comment.

Patrick White 
Rating:
5.0

Customer did not leave a comment.

Sonja Ritchie 
Rating:
5.0

Customer did not leave a comment.

William Davis 
Rating:
5.0

Customer did not leave a comment.

don collins 
Rating:
2.0

The vehicle was falling apart and on empty, they didn’t have the equipment I reserved, subbed it out for more expensive equipment without telling me I’d be charged and somehow added protection I didn’t reserve to cost me an extra $15. Good thing I wasn’t going far or I’d have had a pretty rough move

Nathan Zimmerman 
Rating:
5.0

The nicest people to deal with, would definitely rent again from this location.

Nigel Soult 
Rating:
5.0

Lube those ratcheting strap parts

David Beaty 
Rating:
1.0

I was belittled over the phone and called a thief by the female employee working on Sunday 9/3 over a simple mistake during the pick up process. Instead of just coming up with a solution she wanted to tell me over and over how wrong I was and how I’m stealing from U-Haul. Very unprofessional encounter and will be telling anyone I can not to rent from this establishment.

Nathan Mitchell 
Rating:
5.0

Location was convenient and the lady who helped me finalize my rental was very helpful and friendly, my overall experience using uhaul online was easy

kevin werner 
Rating:
5.0

Customer did not leave a comment.

Trinity Boudreau 
Rating:
5.0

Great experience overall. I recommend this location.

Gianfranco Ramirez Olivari 
Rating:
5.0

This location and its procedures are excellent! Friendly and thorough.

Mary Lloyd 
Rating:
4.0

This is not a dedicated uhaul site but there was plenty of room to drop off in parking lot without difficulty. Because this is also a store, had to wait for person to handle other business not related to uhaul but wait was short and employee was very courteous and helpful.

MELODY PENTZ 
Rating:
5.0

Dropped off after hour

Margaret Rigsby 
Rating:
5.0

Customer did not leave a comment.

Keith Harned 
Rating:
5.0

Very pleasant and helpful

Fred Klock 
Rating:
5.0

People were kind and did a great job

KEVIN MANGOLD 
Rating:
5.0

Customer did not leave a comment.

Ben McQuaide 
Rating:
3.0

more lighting at key drop off

Susan Woods 
Rating:
3.0

Customer did not leave a comment.

robin walls 
Rating:
4.0

Customer did not leave a comment.

David Blakely 
Rating:
5.0

Customer did not leave a comment.

WILLIAM STONE 
Rating:
4.0

Customer did not leave a comment.

Steven Blackmon 
Rating:
5.0

Customer did not leave a comment.

Ronald D Bowling 
Rating:
5.0

Excellent customer service! I rented a 10’ truck with an appliance dolly. The local rep called me to make sure I was aware that 10’ trucks do not have ramps. Which I did not know. He helped to switch to a 15’ truck with a ramp. It made all the difference!

Jason White 
Rating:
5.0

Customer did not leave a comment.

garry wireman 
Rating:
4.0

Customer did not leave a comment.

James Thompson 
Rating:
5.0

I had a reservation booked a month ahead of time at this location because it is close to my home. At the last minute, the day before, it was changed and I had to travel to a seedy neighborhood 45 minutes away to pick up my trailer. It took an hour for the owner to show up to complete my pickup (I was on time). I asked if I could return the equipment in the original location I had booked and was told I could not, meaning another trip to a scary neighborhood hauling an empty trailer (they pull better with a load) and waiting again for the owner to show up to complete my return. Fix this problem!

Tiffany Antle 
Rating:
5.0

Customer did not leave a comment.

Zeljko Pekez 
Rating:
5.0

Melissa was Awesome.

Pauline Hayslip 
Rating:
5.0

Excellent customer service, friendly faces

Tiffany Lowery 
Rating:
5.0

Always take care of me, great staff!!

Emily Bender 
Rating:
5.0

Customer did not leave a comment.

kevin reitz 
Rating:
3.0

Customer did not leave a comment.

Courtney Lewis 
Rating:
4.0

Discrepancy in billing statement and inability to resolve with staff.

David Vella 
Rating:
5.0

Customer did not leave a comment.

Steve Skorup 
Rating:
3.0

Customer did not leave a comment.

Noah Thomas 
Rating:
5.0

Melissa was an absolute pleasure to deal with. Will go back to this same location in the future. She represents U-Haul extremely well. Highly recommended.

William Burton 
Rating:
5.0

Customer did not leave a comment.

ELLIS GIBBS 
Rating:
5.0

Customer did not leave a comment.

Richard Price 
Rating:
4.0

The truck needs an oil change. When i picked it up the rental location offered me option for a different truck but stated that its not unusual to have a truck that is past due for an oil change. Overall the truck ran as we had hoped.

Jim Cox 
Rating:
4.0

Employee made sure to hook the trailer to my truck. He ensured I was roadworthy before leaving the lot. Upon return, the woman inside unhooked the trailer, and made sure I had a copy of the receipt.

Robert Gorham 
Rating:
5.0

customer service was next level greatness! I will always choose this location.

Rebekah Nutter 
Rating:
3.0

Customer did not leave a comment.

Vicky Fleming 
Rating:
5.0

Very nice team to assist and support drop off of truck. A bit difficult to navigating parking lot when dropping off during even commercial activity during the afternoon.

david vella 
Rating:
3.0

I do not agree with how this transaction was handled with the pickup location.

James Mahoney 
Rating:
5.0

Easy parking lot to navigate.

Steve Plumer 
Rating:
5.0

Customer did not leave a comment.

Danny Howard 
Rating:
4.0

It was over in the matter of seconds.

Taiber Glotz 
Rating:
5.0

Customer did not leave a comment.

Jeff Hardin 
Rating:
5.0

Customer did not leave a comment.

ADRIEANNA ADAMS-WETHERILL 
Rating:
5.0

the people at this and that were very helpful and friendly.

DAVID POOR 
Rating:
2.0

Was told I had 24 hours the online check in wouldn’t work or upload it took over an hour and a half to get it to finish and then charged me for two days really not happy at all

Paulette Patterson 
Rating:
5.0

Best location I’ve ever rented a Uhaul from and I’ve rented numerous Uhaul’s. Super friendly and extremely helpful. Usually I’m handed the keys and told to go look for any damage then come back and tell them before I leave. Here they walked me out to the truck and walked around with me and made sure everything was good. When I returned it I got the same outstanding service. This is how business should be done. Thank You!!!!!

Christopher Bates 
Rating:
3.0

Customer did not leave a comment.

Robert Jordan 
Rating:
5.0

They were the nicest and kindest UHAUL pickup I have been too!! Super great and friendly!!

JENNIFER GALBREATH 
Rating:
5.0

Melissa was efficient and helpful with assigning and reviewing all areas of the rental truck. Also in a timely manner. I would recommend this location to others. Thanks for the service.

ROBERT CURTIS 
Rating:
5.0

Customer did not leave a comment.

Tammy Becknell 
Rating:
5.0

Customer did not leave a comment.

David White 
Rating:
5.0

Customer did not leave a comment.

Amanda Cockerham 
Rating:
4.0

Office closed when I dropped off but easy and obvious parking.

Michael Bender 
Rating:
5.0

Awesome customer service!!

nancy hibbard 
No reviews have been submitted for this location.

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