Customer service was terrible and the price to rent it for less that 12 hours was ridiculous
Michael C
Customer Reviews for This & That Home Decor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Amazing customer service!
Aaron SThe owners were very friendly and helpful, I would highly recommend this uhaul location to anyone within a 50 mile radius of tehachapi.
Phillip CNothing, everything was above board in excellence and professionalism. I would rent a uhaul from no other location than this one.
Cynthia CAll went well. Very easy to return
Martim EBest uhaul experience I've had
Stevelynn HLee and Suzy are phenomenal!
Teresa HCharge me the same as the person before me. On the same truck. Add debit payment option to van and pick up rentals. As a marketing tactic you offer some sort of rewards for loyalty on. rentals. Perhaps 50% off the mileage rate for up to 25 miles on repeat -:for example.
Kristine DThe staff here are always so nice and have been very accommodating. Great communication as well when there was a delay.
Rebecca BNothing this place goes above and beyond for their customers
Deborah NCharging me $14- for 2 gallons of gas is ridiculous it isn’t that much at the gas station I am so aggravated at uhauls prices
April RFriendly and fast best place to go they will have my business for life
Zachary HEverything was perfect, great host!
Eric LThey were right there if you needed them, and fast.
Nicole RThe contract is very extensive. I couldn’t find where to return the trailer that needs to be more specific other than that everything was great.
Wade AI'd rather go yo COS in Tehachapi.
Lisa NLee was great. He made the process go quickly.
Carlos HLee is AMAZING!! He did a fantastic job giving my an auto-transporter inspection, showing me all the steps necessary to attach and remove the trailer from the 15' uhaul I rented!! I commend him and honored to work with him!!
Teresa HYou can not improve on this location because it is already the best you just don’t find very meany people with the quality’s that these people have they are amazing and I feel they are an asset to your company
Deborah NKeep doing what you are doing.
Mike PVery friendly and polite
THERESA DSusan ,the lady who took care of me, was very, very careful with everything she told me and helped me understand everything that I was going to be needing in my trip. I would recommend her to anyone!!
Carmen RSuper nice people! Best customer service !
luis mVery helpful, was in and out with no problem, made for a good experience
MICHAEL WThe owners are very kind and helpful, both check out and return were easy and pleasant, would definitely recommend taking a look around as well! There are so many treasures here
Jonathan SThe truck was dirty we had a problem with the back rolling door down it got stuck we had to tie down my furniture or else it would have fallen out.
Marilyn PWell they lie on the price they said it’s 100 and something for up to 200 miles then turned around and when we dropped it off we was supposedly over the miles witch was only 140 miles so they doubled the price from what we was quoted ! Lies lies lies throughout the whole process! I will never rent a uhaul again I’ll go to another place
Raymond Bservice was excellent
Richard GThe gentleman that I dealt with was very personable and knowledgeable. I called last minute. It was 30 minutes to closing, and they were very accommodating They saved my bacon. Thank you
Ronald BThank you for all you did to help us make this an easy transition!! We will recommend you to all!! 😊
Nickolas AI was very pleased
Joshua BDropped of Truck !! no problems !!!
steve mThe business was not open. I had to walk around the closed business where I located a drop box and instructions for vehicle turn in attached to a tuff shed type outbuilding. No attendants were available.
William GI have no issue with the location that I picked up the equipment. They were very helpful and friendly. My issue is that the piece of equipment that I reserved to pickup at this location, was changed to a different location, not once but twice. The first location was 30 minute drive each way. The second location was an hour and a half drive each way.
Robert RI let the contact person know what the trailer was doing while I had it in tow and they told me they would look into it. Hopefully they do and see whatever it may be that caused it to handle this way.
KAMERON AYou're doing great. Thank you for the service.
Michelle HThe service was great, fast, and easy. The ladies there were very pleasant and did a great job. Will definitely use them again. The drop off process was very easy also.
Richard EBe the same as I was helped me . THANKS 👍
Robert SThey have great hours and service and were very helpful.
Doug BHad a good experience. Lee and Susan were very knowledgeable and helpful. They made the whole transaction simple and easy.
Don CI use 24/7 for my rentals and your lock system for retrieving the keys needs improvement the people at this location go above and beyond for there costumers
Deborah NThe moving truck had very worn shocks and the steering was very loose. You had to continually overcorrect to stay in the lane. It was a very difficult and stressful drive to Los Angeles from Tehachapi.
Joani WGreat friendly service and customer support
John WBest U-HAUL DEALER HERE IN TEHACHAPI!! Always great service and perfect equipment…. Highly RECOMMENDED!!!!
JOSEPH AExcellent
Ha NThis was such a pleasant experience from the very beginning to the very end. Lee was accommodating and helpful through out the duration of our truck rental. I WILL be returning for all my U-Haul rental needs.
Shawna CAmazing place
Taylor RI picked up my equipment in Oakland in the morning, for a standard 3 day rental. The drop-off location called me THE SAME DAY asking if I was going to turn it it that day, and then when I dropped it off they told me they had another customer coming for it in 15 minutes. To be clear - I had had the equipment for ~9 hours at that point, out of my 72 hour rental. Luckily for them I made good time for the entire trip. Shop is cluttered and disorganized, Uhaul desk is crammed in the back and apparently no one really knows what's going on there, since they had somehow promised my equipment to someone else before I was even done with it.
Scott WI have no complaints. Best uhaul experience by far and I plan on using this location in the future for any needs.
Zackery WNothing at all it was great Service
Michelle VLee is very helpful and I appreciated doing business with him.
Linda EThe folks at this location did a good job, very nice and helpful. But we had a problem with being overcharged mileage, like an extra $127, for an in-town, 24 hr local rental,, because a service technician apparently took the truck after we turned it back in, drove it to Bakersfield for service and back, and apparently didn't enter the mileage properly. I don't know exactly what or how that happened,, but We got charged for that mileage that occurred after we turned it in. It created a mess in our bank account, which we now have to wait for it to be fixed. Not happy about that. Make sure you take pics of the odometer before and after and confirm it with the person doing your paperwork, no matter which location. We will for sure be doing that in the future. When we called to tell them there was a problem, they were quick to figure it out and fix it and were very apologetic, which I appreciate. But caused a hassle for us with our bank acct now jammed up.
Timaree TGreat representative! Awesome equipment.
Kayla MNo improvement with this location A++++ service
DEBORAH NLee is amazing. Thank you
JOAO BNothing. It was perfect!
Kristine DBest place in tehachapi fast and friendly super pleased with this place
Zachary HSuper nice, very easy to deal with
RJ HLee and his wife are awesome! So sweet and took wonderful care of us! They make the memories special!
Spencer PEverything was great
GREGORY HI think you guys did a great job!!!! Fast, friendly, all around easy experience
michael bNothing! They did an excellent job all the way around. I got no complaints.
Mark PWindows and mirrors could have been a little cleaner, (they were smeared) other than that, I give them a 2 thumbs up and recommend Lee and Zak highly..
John RGreat service and friendly.
Jan EThis is an outstanding Uhaul rental place. Always a pleasant experience. We have rented quite a few trucks and other equipment. Never had a problem with this location n
ERNEST BIt took an hour to get my reserved Uhaul truck checked out. Perhaps the location can accelerate the process for those who already have a reservation.
Marcea AThey were courteous, helpful, and informative. One of the better retail experiences I have had.
Dan W