Charged for fuel even though tank was at the same level as when picked up. Tried to call numerous times to resolve and phone was never answered, over the course of several hours. Charged extra for mileage even though we were asked to change our drop-off location to a further location. Our first bad experience with U-Haul, unfortunately.Bridget B.
Customer Reviews for Thirty Pines Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
We rented a truck from the Fisherville Road, Concord NH location for several days. We picked it up there and we were returning back to them. The person we dealt with was very nice and gave us an extra day to return it which happened to be on a Sunday when they are closed. On Saturday we received a voice mail saying it was due back that afternoon. On Sunday we received two more calls stating it needed to be returned. I believe these calls came from another U-Haul in the same town but not the Fisherville Road U-Haul we were returning it to. I would recommend renting from the Fisherville Road U-Haul.Micheal S.
El cliente no dejó un comentario.Philip G.
El cliente no dejó un comentario.Hannah H.
El cliente no dejó un comentario.NELSON O.
I was taken aback by the verification process before I could get my keys. I didn't know I needed that info, so I was lucky my reference person picked up the call so I could rent the truck. This is something that should be communicated before I had arrived so I could let the person know to expect a call, or to bring another form of verification. The person I spoke to on the 24/7 help line was very helpful and kind, and let me know what she needed to do to approve me so that I could get the keys.Laura B.
El cliente no dejó un comentario.ROMEO V.
El cliente no dejó un comentario.Charlie B.
El cliente no dejó un comentario.paul I.
Our local Uhaul was extremely helpful and caring of our situation. Couldn't be more grateful!BRANDI P.