Customer Reviews for Third Coast Napa
(Distribuidor de U-Haul del vecindario)

777 comentarios

2119 N US Hwy 281   Marble Falls, TX 78654

(830) 637-7473

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 2 p. m.
Horario especial
  • 7/4/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(830) 637-7473

2119 N US Hwy 281
Marble Falls, TX 78654

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 2 p. m.
Horario especial
  • 7/4/2021: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Thanks for making the trailer available as requested. It is nice to have a place to rent what you need close by.

Walter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brice M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUY WESLEY W. 
Clasificación:
5.0

Very efficient operation and great people.

Aubrey W. 
Clasificación:
1.0

Original person we picked up from was great and helpful. They didn't have the dolly we needed so gave us an appliance dolly and it didn't work very well. They also forgot to put it in the trailer and we had to go back the next morning. The man working the desk the next day was the most rude person I've never encountered in my life.

JESSICA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC S. 
Clasificación:
1.0

Arrived from out of town to pick up truck, when I got there, the man said he had no trucks available for me and didn't know when he would get one in. He told me I would have to look around and try to find a truck at another location. He was not helpful nor did he ever try to contact me to let me know there would not be any trucks available.

JANICE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE F. 
Clasificación:
3.0

The back of the truck was fine, but the cab was disgusting--not only did not have COVID-level cleaning, there were crumbs, stains, it was gross. I used half a package of lysol wipes to make it habitable to drive.

MELANIE M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joel E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff L. 
Clasificación:
5.0

good customer service and equipment did its job.

STEPHEN B. 
Clasificación:
2.0

I Called to Check the Availability of a Truck and I Don't know the Gentleman's Name But Very unprofessional and Rude He Was A Asshole With A Smart Mouth Shouldn't be a u Haul Representative the Lady that was there when I Got there was Very nice! I Wont b going back to Tgat Location and wouldn't recommend it

ALBERT T. 
Clasificación:
4.0

It was hard to find using the address on the website. Maybe a sign out front could be helpful. But if you know where it's at (behind the Napa) then it's fine.

Jonathan M. 
Clasificación:
3.0

Manager at Napa Auto parts was rude and very unfriendly when I returned the rental truck. Needs a course on customer service.

STEVEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard B. 
Clasificación:
1.0

Terrible overcharge policy for additional time needed. On hold for an hour with absolutely no consideration given. Never use UHaul

steven P. 
Clasificación:
5.0

So very helpful. Good equipment, good service, great people!

BILLY H. 
Clasificación:
3.0

They were kinda rude, in a joking way which I normally get but I was moving because i lost my fiancé and and couldn't afford to stay where I was so I had to break the lease, pay a huge penalty and I lost someone. So It wasn't the right time.

Ryan P. 
Clasificación:
1.0

We had to drive over an hour to pick up our truck and the AT was at a different location. After loosing 4 hours in the process of finding the equipment, with movers waiting, we finally got everything home and loaded. 25miles from our starting destination, the Auto Transport brakes caught fire, and the tire exploded in my face. We then lost another 4 hours locating a replacement and getting the vehicle switched over. The whole ordeal was handled poorly. I was contacted by someone from Uhaul and was basically blown off. No discounted rate. No Guarantee. Just a “I'm sorry. I will never recommend or use Uhaul again.

Andrew G. 
Clasificación:
2.0

I rented a trailer for 5 days, asked for 10 moving blankets. I was told because I was renting for 5 days I would need to pay an extra $45 for the blanket rental. Seriously??? Then I was told that if I didn't fold the blankets upon return I would be charged an extra $10. The counter person was rude on top of that. So no the experience was NOT enjoyable and I felt I was being taken advantage of by them and if this is really U-Hauls policies then by U-Haul as well.

John S. 
Clasificación:
5.0

The woman who helped me went way out of her way to do so. Very much appreciated!

JEANA B. 
Clasificación:
5.0

I never rented a uhaul from you please stop emailing

DARRELL C. 
Clasificación:
5.0

Susan very helpful

BRUCE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary S. 
Clasificación:
5.0

I was very happy that this location was very helpful in my time of stress. They waited for me past closing time and I wasn't able to rent that day, but went back the next day to rent and was remembered AND I had lost my driver's license in the parking lot and got it back the second day! The guy was a little bit funny/sarcastic but was so very helpful and I was grateful!!!

FRANCES P. 
Clasificación:
5.0

Nice people. Quick and ready for me to pick up the truck. This was a good experience.

James C. 
Clasificación:
4.0

I booked my rental for a Burnet pick up and didn't find out until I went to pick it up that you changed it to Marble Falls. I think you should notify customers when there is a change like that.

John R. 
Clasificación:
5.0

First time renting a Uhaul. It was a very easy process and everyone was nice. Clean truck. Overall a good experience.

ERIC M. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD C. 
Clasificación:
2.0

I never requested or used furniture blankets and instead of removing the blankets the personel left them in the truck and then charged me! Very annoying!

AMANDA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLYNN MULKEY W. 
Clasificación:
5.0

Dropped off after hours. Easy return with no issues.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

alejandro A. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALLAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marty M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick M. 
Clasificación:
3.0

Good job in and out pretty quick

WILLIAM R. 
Clasificación:
3.0

Of the four employees, only one had on a mask and he had it pulled down on his neck not covering his face.

Russ B. 
Clasificación:
1.0

This place that we rented from was absolutely rude horrible and overcharged us. We called the one 800 number and a gentleman named con KAHN helped us and he was absolutely fabulous took care of the refund as far as we know he said it would be there in a couple days. As far as where we rented the place from it was the absolute worst U-Haul experience we ever experienced. Thank you again Kahn-for all your help!!!You rock

jeanine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart L. 
Clasificación:
5.0

Todd was very pleasant and knowledgeable

EDUARDO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ray O. 
Clasificación:
5.0

El cliente no dejó un comentario.

randy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamera C. 
Clasificación:
5.0

Rob was so helpful and understanding, made the experience great

Emily W. 
Clasificación:
4.0

Be sure tired are in good shape

PAM G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Perry P. 
Clasificación:
5.0

Make sure customers know that the uhaul rental counter is inside the Napa store.

Jamie C. 
Clasificación:
4.0

Vehicle windshield wipers need to be replaced.

Frank S. 
Clasificación:
1.0

The location changed without me being informed. The website let me book it to pick up before the place opened but that did not seem okay with the owners. He left me the wrong key. The online dispatch did not work and had to be redone several times.

Emily K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DETTYELANE C. 
Clasificación:
2.0

N/a

terry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gayla B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA LEE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
5.0

Todd offered very friendly and helpful service

Mark S. 
Clasificación:
5.0

The woman at this location is the friendliest person. She is polite and professional.

Roger S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David Y. 
Clasificación:
5.0

Nice people

Wendy P. 
Clasificación:
5.0

Nothing to improve!! Thank you !!

amy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry B. 
Clasificación:
5.0

Great Job !

Biff M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adam F. 
Clasificación:
5.0

Was easy in and easy out. The people there were friendly. I regret not catching their names

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan C. 
Clasificación:
3.0

didnt like the self pickup option, and they couldnt help until 9am

David R. 
Clasificación:
5.0

Everything went great and Todd very professional

sammy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DON M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chad H. 
Clasificación:
5.0

Friendly staff.

Gabriela C. 
Clasificación:
5.0

Susan and her staff are very friendly and on top of things. Good place to do business.

Mark J. 
Clasificación:
5.0

Very helpful staff!

Mathew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody R. 
Clasificación:
5.0

Other than the u haul site being down They was trying very hard to get it done for me . Called me when it was up so I could pick it up

Allen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrance S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi R. 
Clasificación:
3.0

Spent quite a bit of time attempting to get trailer lights working. Employee insisted it was my truck and checked fuses, connections etc. Turned out to be wiring on trailer. After finally getting this sorted out I took trailer for a 24 hour rental. Returned just under 24 hours later and woke up the next day to find I had been charged for 2 days rental. Emailed dealer for explanation with no response as of yet. I have 2 different GPS verifiable records showing I returned trailer in under the 24 hour window. Next step is to contact bank and dispute charge. Very disappointed in the service. I've used U-Haul for years and never experienced anything like this.

Kenneth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
5.0

Very friendly and helpful.

Josh A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Roger B. 
Clasificación:
5.0

El cliente no dejó un comentario.

john S. 
Clasificación:
5.0

El cliente no dejó un comentario.

tim G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melchor M. 
Clasificación:
4.0

Quick in and out with my 5' x 8' trailer. I checked in online so it was really quick and easy.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHY R. 
No se han enviado comentarios para esta ubicación.

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