good customer service and equipment did its job.
STEPHEN B.
Customer Reviews for Third Coast Napa
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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I Called to Check the Availability of a Truck and I Don't know the Gentleman's Name But Very unprofessional and Rude He Was A Asshole With A Smart Mouth Shouldn't be a u Haul Representative the Lady that was there when I Got there was Very nice! I Wont b going back to Tgat Location and wouldn't recommend it
ALBERT T.It was hard to find using the address on the website. Maybe a sign out front could be helpful. But if you know where it's at (behind the Napa) then it's fine.
Jonathan M.Manager at Napa Auto parts was rude and very unfriendly when I returned the rental truck. Needs a course on customer service.
STEVEN D.Terrible overcharge policy for additional time needed. On hold for an hour with absolutely no consideration given. Never use UHaul
steven P.So very helpful. Good equipment, good service, great people!
BILLY H.They were kinda rude, in a joking way which I normally get but I was moving because i lost my fiancé and and couldn't afford to stay where I was so I had to break the lease, pay a huge penalty and I lost someone. So It wasn't the right time.
Ryan P.We had to drive over an hour to pick up our truck and the AT was at a different location. After loosing 4 hours in the process of finding the equipment, with movers waiting, we finally got everything home and loaded. 25miles from our starting destination, the Auto Transport brakes caught fire, and the tire exploded in my face. We then lost another 4 hours locating a replacement and getting the vehicle switched over. The whole ordeal was handled poorly. I was contacted by someone from Uhaul and was basically blown off. No discounted rate. No Guarantee. Just a “I'm sorry. I will never recommend or use Uhaul again.
Andrew G.I rented a trailer for 5 days, asked for 10 moving blankets. I was told because I was renting for 5 days I would need to pay an extra $45 for the blanket rental. Seriously??? Then I was told that if I didn't fold the blankets upon return I would be charged an extra $10. The counter person was rude on top of that. So no the experience was NOT enjoyable and I felt I was being taken advantage of by them and if this is really U-Hauls policies then by U-Haul as well.
John S.The woman who helped me went way out of her way to do so. Very much appreciated!
JEANA B.I never rented a uhaul from you please stop emailing
DARRELL C.Susan very helpful
BRUCE B.I was very happy that this location was very helpful in my time of stress. They waited for me past closing time and I wasn't able to rent that day, but went back the next day to rent and was remembered AND I had lost my driver's license in the parking lot and got it back the second day! The guy was a little bit funny/sarcastic but was so very helpful and I was grateful!!!
FRANCES P.Nice people. Quick and ready for me to pick up the truck. This was a good experience.
James C.I booked my rental for a Burnet pick up and didn't find out until I went to pick it up that you changed it to Marble Falls. I think you should notify customers when there is a change like that.
John R.First time renting a Uhaul. It was a very easy process and everyone was nice. Clean truck. Overall a good experience.
ERIC M.I never requested or used furniture blankets and instead of removing the blankets the personel left them in the truck and then charged me! Very annoying!
AMANDA C.Dropped off after hours. Easy return with no issues.
Michael C.Good job in and out pretty quick
WILLIAM R.Of the four employees, only one had on a mask and he had it pulled down on his neck not covering his face.
Russ B.This place that we rented from was absolutely rude horrible and overcharged us. We called the one 800 number and a gentleman named con KAHN helped us and he was absolutely fabulous took care of the refund as far as we know he said it would be there in a couple days. As far as where we rented the place from it was the absolute worst U-Haul experience we ever experienced. Thank you again Kahn-for all your help!!!You rock
jeanine C.Todd was very pleasant and knowledgeable
EDUARDO H.Rob was so helpful and understanding, made the experience great
Emily W.Be sure tired are in good shape
PAM G.Make sure customers know that the uhaul rental counter is inside the Napa store.
Jamie C.Vehicle windshield wipers need to be replaced.
Frank S.The location changed without me being informed. The website let me book it to pick up before the place opened but that did not seem okay with the owners. He left me the wrong key. The online dispatch did not work and had to be redone several times.
Emily K.N/a
terry W.Todd offered very friendly and helpful service
Mark S.The woman at this location is the friendliest person. She is polite and professional.
Roger S.Nice people
Wendy P.Nothing to improve!! Thank you !!
amy D.Great Job !
Biff M.Was easy in and easy out. The people there were friendly. I regret not catching their names
Scott H.didnt like the self pickup option, and they couldnt help until 9am
David R.Everything went great and Todd very professional
sammy W.Friendly staff.
Gabriela C.Susan and her staff are very friendly and on top of things. Good place to do business.
Mark J.Very helpful staff!
Mathew M.Other than the u haul site being down They was trying very hard to get it done for me . Called me when it was up so I could pick it up
Allen D.Spent quite a bit of time attempting to get trailer lights working. Employee insisted it was my truck and checked fuses, connections etc. Turned out to be wiring on trailer. After finally getting this sorted out I took trailer for a 24 hour rental. Returned just under 24 hours later and woke up the next day to find I had been charged for 2 days rental. Emailed dealer for explanation with no response as of yet. I have 2 different GPS verifiable records showing I returned trailer in under the 24 hour window. Next step is to contact bank and dispute charge. Very disappointed in the service. I've used U-Haul for years and never experienced anything like this.
Kenneth H.Very friendly and helpful.
Josh A.Quick in and out with my 5' x 8' trailer. I checked in online so it was really quick and easy.
JOHN B.Service was outstanding. I will be back for sure!
THOMAS J.These people really took good care of me, and even allowed me to have the unit a few minutes early. They helped me hook up and unhook when I brought the unit back. Very helpful. If I rent another U-Haul, I will go back and use this location again.
BOB B.Nice people very helpful. Five star all the way.
john D.Everything went smoothly. No recommendations.
ronalc R.The pick up was excellent. I had called and let them know I was gonna be an hour late and there was a woman speaking in the background of my phone that was very rude!!!!! The man on the phone was a nice man and the younger guy was great but if the female “screaming orders†in the background really needed to speak to me, she could have simply asked for the phone!! I don't need someone sayin....â€I don't give a shit when I gets back, if it's late then it's an extra day fee and the price of insurance†but oh well. I'll continue to use this location because of the two gentlemen that helped me. I just want deal with her....
Leonardo W.The staff was wonderful! Fun and friendly and the transaction was smooth and efficient!
Lisa F.Everything was good, walked in and met a friendly lady who had helped me there before. I had filled out everything on line so it went quickly and she hooked up the trailer and we checked the light's and I was off.
Billy P.Reservation process was simple and staff was friendly.
CHRIS H.The cargo area was dirty, the vehicle had no washer solvent, the wiper blades needed to be replaced, the correct miles were not input in the system causing an issue with my rental. The miles were off by 900 miles I mentioned this to the person at the location and they stated that they contacted U Haul about the issue and that it was noted. I also contacted U Haul about the issue and sent a photo of the miles and there was still an issue returning the vehicle because the mileage was still incorrect. I spent an hour on the phone with U Haul trying to resolve the issue because I was going to be charged almost $300 for the rental.
Zane W.they could not except a credit card because system down. Could not or would not do it manually.
Jim P.