Comentarios de los clientes para Third Coast Napa

This place that we rented from was absolutely rude horrible and overcharged us. We called the one 800 number and a gentleman named con KAHN helped us and he was absolutely fabulous took care of the refund as far as we know he said it would be there in a couple days. As far as where we rented the place from it was the absolute worst U-Haul experience we ever experienced. Thank you again Kahn-for all your help!!!You rock

Todd was very pleasant and knowledgeable

Rob was so helpful and understanding, made the experience great

Be sure tired are in good shape

Make sure customers know that the uhaul rental counter is inside the Napa store.

Vehicle windshield wipers need to be replaced.

The location changed without me being informed. The website let me book it to pick up before the place opened but that did not seem okay with the owners. He left me the wrong key. The online dispatch did not work and had to be redone several times.

N/a

Todd offered very friendly and helpful service

The woman at this location is the friendliest person. She is polite and professional.

Nice people

Nothing to improve!! Thank you !!

Great Job !

Was easy in and easy out. The people there were friendly. I regret not catching their names

didnt like the self pickup option, and they couldnt help until 9am

Everything went great and Todd very professional

Friendly staff.

Susan and her staff are very friendly and on top of things. Good place to do business.

Very helpful staff!

Other than the u haul site being down They was trying very hard to get it done for me . Called me when it was up so I could pick it up

Spent quite a bit of time attempting to get trailer lights working. Employee insisted it was my truck and checked fuses, connections etc. Turned out to be wiring on trailer. After finally getting this sorted out I took trailer for a 24 hour rental. Returned just under 24 hours later and woke up the next day to find I had been charged for 2 days rental. Emailed dealer for explanation with no response as of yet. I have 2 different GPS verifiable records showing I returned trailer in under the 24 hour window. Next step is to contact bank and dispute charge. Very disappointed in the service. I've used U-Haul for years and never experienced anything like this.

Very friendly and helpful.

Quick in and out with my 5' x 8' trailer. I checked in online so it was really quick and easy.

Service was outstanding. I will be back for sure!

These people really took good care of me, and even allowed me to have the unit a few minutes early. They helped me hook up and unhook when I brought the unit back. Very helpful. If I rent another U-Haul, I will go back and use this location again.

Nice people very helpful. Five star all the way.

Everything went smoothly. No recommendations.

The pick up was excellent. I had called and let them know I was gonna be an hour late and there was a woman speaking in the background of my phone that was very rude!!!!! The man on the phone was a nice man and the younger guy was great but if the female “screaming orders” in the background really needed to speak to me, she could have simply asked for the phone!! I don't need someone sayin....”I don't give a shit when I gets back, if it's late then it's an extra day fee and the price of insurance” but oh well. I'll continue to use this location because of the two gentlemen that helped me. I just want deal with her....

The staff was wonderful! Fun and friendly and the transaction was smooth and efficient!

Everything was good, walked in and met a friendly lady who had helped me there before. I had filled out everything on line so it went quickly and she hooked up the trailer and we checked the light's and I was off.

Reservation process was simple and staff was friendly.

The cargo area was dirty, the vehicle had no washer solvent, the wiper blades needed to be replaced, the correct miles were not input in the system causing an issue with my rental. The miles were off by 900 miles I mentioned this to the person at the location and they stated that they contacted U Haul about the issue and that it was noted. I also contacted U Haul about the issue and sent a photo of the miles and there was still an issue returning the vehicle because the mileage was still incorrect. I spent an hour on the phone with U Haul trying to resolve the issue because I was going to be charged almost $300 for the rental.

they could not except a credit card because system down. Could not or would not do it manually.

Flawless rental! Staff great in NAPA too. JJ

Driver side door threshold panel was loose and improperly installed but did not fall completely out.

Friendly staff. Good clean truck

Loved the young man that helped!

N/A

Some more signage as to where to leave a truck after hours and where to find the key drop off would be helpful. It took awhile to figure out what to do in the dark!

Wonderful folks to work with! Very friendly and the trailer that we rented was very clean and well maintained. We actually drove over to their town (about 20 miles from where we live) to rent the trailer because the people in the town that we live in were rude and never called us back when we were trying to set up the rental.

Service was fast and friendly.

The lady that helped us was very helpful and nice. Store was very kind and warming. Would use this location again. No nonsense drawn out paperwork just drop and go. Fast and easy.

Excellent customer service

It was a very great ride with no problems at all

Don't use auto parts stores as your dealers

These people are awesome.

professional and customer friendly

The armrest area of the truck was filthy, it had spilled coffee all over the place, I had to clean it myself before starting my trip I reserved a 20ft truck 2 weeks prior and when picked up the truck I was given a 26ft truck. My email from UHaul stated that I had a 20ft truck reserved. I had to drive a half empty truck cross country and spend more money in gas. When calling the location to request some kind of refund I was met with a rude employee who could not care less about my problem, he hung up on me.

Nothing can be done to improve at this time. It was an easy and great experience!

Love these people!!!

Wasn't the location fault but the UHaul connection. I lost almost 2 hrs waiting to be able to rent equipment. Also, drivers side wiper blade was bad. I know this because I had to drive in the pouring rain at night for over 2 hrs. It was a safety hazard. Also, truck had a coolant problem. It did not overheat thou.

Not a thing