Customer Reviews for Thiele & Sons Automotive
(U-Haul Neighborhood Dealer)

147 reviews

519 N Benton Dr   Sauk Rapids, MN 56379

(320) 227-6494

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 5/27/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(320) 227-6494

519 N Benton Dr
Sauk Rapids, MN 56379

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 5/27/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jan Van Otterloo 
Rating:
5.0

Customer did not leave a comment.

PATRICK DARGIS JR. 
Rating:
3.0

I checked in clean and full of gas and uhaul still charges some fake $ 16 fee for nothing will never use again. Worst company ever.

William Fickett 
Rating:
5.0

Theile were exceptional after the Princeton location failed to answer the phone as we were instructed to do- Princeton location wasn’t open as advertised and shouldn’t be allowed to be a location!

William Hansen 
Rating:
5.0

Customer did not leave a comment.

gary spiczka 
Rating:
5.0

Customer did not leave a comment.

DOUG DEVlaeminck 
Rating:
3.0

There was still snow from a big snowstorm that had happened a week ago on the windshield. There was still an advertisement sign in the front window.

Michael Halverson 
Rating:
5.0

Customer did not leave a comment.

Ahmed Abdalla 
Rating:
3.0

The truck was filthy inside the cab, and in the box for cargo the tow dolly because of the storm was completely froze up, and we had to unthaw it to even get the straps to ratchet secure. It wasted two hours of my time, and almost made me late this is no fault of the shop where I picked up, I don’t think

mona pittman 
Rating:
5.0

Customer did not leave a comment.

Triniti Feldhege 
Rating:
3.0

The item was dropped off outside of business hours

Stacy Thaxton 
Rating:
5.0

Outstanding service by Aaron!!!!!

Reza Ziaee 
Rating:
5.0

Customer did not leave a comment.

ABDALLE JAMAA 
Rating:
2.0

No after hours number. Facility said open Mon-Fri on phone but did not state that they are closed on certain federal holidays (not all independently owned areas close on federal holidays). Confusing drop off location on site

Zyonne Theo Arcena 
Rating:
3.0

I had to wait hours before someone was able to actually help me. I also bought full thank of Gas cause the fuel gauge was not accurate!

Beatrice Ajana 
Rating:
3.0

Customer did not leave a comment.

Jay Harvey 
Rating:
3.0

Customer did not leave a comment.

Nick Willemarck 
Rating:
3.0

Customer did not leave a comment.

Erin Muenter 
Rating:
5.0

Customer did not leave a comment.

kiana hannaman 
Rating:
5.0

Customer did not leave a comment.

Matt Chisesi 
Rating:
3.0

They were closed during business hours.

JEREMY CARVELL 
Rating:
5.0

Easy online pickup

Ken Lundgren 
Rating:
1.0

Had us turning in the truck on a Sunday with little to no instructions ahead of time. Had no idea we needed to take a photo of our odometer, no-one was working at the garage that day, waited for over 15 minutes for someone to say go ahead and leave it there.

DARRELL BOSTIC 
Rating:
1.0

Customer did not leave a comment.

Xe Vang 
Rating:
5.0

Customer did not leave a comment.

EUNGMIN KANG 
Rating:
3.0

Customer did not leave a comment.

Richard Wyman 
Rating:
5.0

Customer did not leave a comment.

Noah Brouhard 
Rating:
1.0

Provide the extra rental equipment with the truck rental.

Michael Pham 
Rating:
5.0

The apps lite bit complicate

ali rakhshani 
Rating:
5.0

Customer did not leave a comment.

Kieran Hannasch 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER BREAULT 
Rating:
4.0

Customer did not leave a comment.

Justin Reller 
Rating:
4.0

The provided pictures at pickup did not show the damage to the trailer, also the license plate light was out and needed to be replaced.

JUSTIN RELLER 
Rating:
2.0

Location was hard to find and little space was given for the truck. The app was unstable and made checking in the truck frustrating as there was no in person staff available.

Kelly Pandolpho 
Rating:
5.0

Customer did not leave a comment.

Moses Popescu 
Rating:
5.0

Customer did not leave a comment.

Christopher Herbst 
Rating:
4.0

Customer did not leave a comment.

Jonah Eisenschenk 
Rating:
5.0

Customer did not leave a comment.

Crystal Charter 
Rating:
4.0

Customer did not leave a comment.

Jonnie Parish 
Rating:
5.0

Aaron was kind & very accommodating. I would HIGHLY recommend this Uhaul location over any others in the local area.

HOLLIE LITTLEFIELD 
Rating:
5.0

Awesome customer service!!!

Victor Garrido 
Rating:
5.0

fast friendly service

david donnay 
Rating:
5.0

Customer did not leave a comment.

Sophia Honea 
Rating:
5.0

Customer did not leave a comment.

Jeremy Schaa 
Rating:
3.0

The person who checked the uhaul back in was friendly and welcoming.

Tara Deweever 
Rating:
4.0

Customer did not leave a comment.

Debra Gohman 
Rating:
3.0

Customer did not leave a comment.

Justin Mohs 
Rating:
4.0

Customer did not leave a comment.

Andrew Larson 
Rating:
4.0

Customer did not leave a comment.

tim kramer 
Rating:
4.0

Great customer service. Not a lot of inventory at the location.

Thomas Hirte 
Rating:
5.0

Customer did not leave a comment.

Jackie Hite 
Rating:
3.0

Customer did not leave a comment.

Cara Francisco 
Rating:
3.0

I used the my mobile device to receive access to the truck. Both the customer service rep and the online video made the pick up process seem like it was fast and easy. It took about 40 minutes to complete the process. Over all the experience was good - it just took much longer than we had expected.

carie ohnstad 
Rating:
5.0

We ended up at this location because the original UHaul place we worked with messed up our reservation. The original location was the St. Cloud, Mn location. They messed up the reservation and then has to find us a truck at the Sauk Rapids location. This worked out way better as the person we worked with was very friendly and very accommodating.

stephanie barnett 
Rating:
4.0

We were treated very well at this location and were very happy with their service.

jim anderson 
Rating:
5.0

Customer did not leave a comment.

Krystal Hilsgen 
Rating:
5.0

Staff very friendly and helpful. Easy drop off.

Todd Grant 
Rating:
5.0

Customer did not leave a comment.

Aaron Thiele 
Rating:
5.0

Customer did not leave a comment.

Dawn Presti 
Rating:
2.0

We never ended us getting our deposit back. It seemed like there was little to no communication between the uhauls that we wen through. They told us to watch the mail for our deposit to be returned and have yet to receive anything.... again super disappointed but at this point, with it being our first time using uhaul both in Duluth and sauk rapids, lets just say I wasn't surprised....

shelby Desautel 
Rating:
5.0

Very cordial and helpful

PETER HUTTER 
Rating:
4.0

Customer did not leave a comment.

Michael Peterson 
Rating:
5.0

Not one thing. They had our trailer pulled out, ready to go. Friendly, awsome, knowledgeable.

JOAN VARHOLDT 
Rating:
4.0

Customer did not leave a comment.

Thomas Sorensen 
Rating:
4.0

Customer did not leave a comment.

Tom Eckhardt 
Rating:
4.0

Customer did not leave a comment.

Edward Krenzelok 
Rating:
5.0

Customer did not leave a comment.

gary spiczka 
Rating:
1.0

Owner was not there when I arrived. I had confirmed my pickup the day before and was told come at 10am. When I arrived there was note on door saying contact uhaul for rentals.

kyle thorpe 
Rating:
5.0

Customer did not leave a comment.

David Peterson 
Rating:
5.0

Customer did not leave a comment.

Parker Reinert 
Rating:
5.0

Keep the prices low, especially one way trips.

DAVE SHAW 
Rating:
3.0

Customer did not leave a comment.

Ray Holm 
Rating:
3.0

We had to go to more than one place for. A reservation because the locations were closed with no neck out box when we arrived. Update your online system so the hour of op are correct for your dealers

Meaghan Sabyan 
Rating:
5.0

Customer did not leave a comment.

KATHY Clingman 
Rating:
5.0

Customer did not leave a comment.

Courtney Beck 
Rating:
2.0

The drop off location was not clean or inviting but the guy that helped us was fantastic. He was there an hour before they even opened and checked us in.

Carrie Wlaznak 
Rating:
5.0

Not much to add. It was a no- hassle rental. That’s about all you can ask for.

TODD ANDERSON 
Rating:
3.0

Drop off location was unstaffed at time of drop off Sunday evening, which was fine; only indication that it was a U haul location was one other U haul trailer on the lot. The location served our purpose fine for a simple drop off, but was nothing like our pickup location.

Shannon Klundt 
Rating:
4.0

N/A

Camille Ecklund 
Rating:
4.0

Customer did not leave a comment.

laurel kelzenberg 
Rating:
5.0

Customer did not leave a comment.

gary spiczka 
Rating:
5.0

Very convenient and worked out better than I had hoped.

Drew Elness 
Rating:
5.0

why are there no jacks on trailer, it is hard to disconnect without one?

Brad Fluck 
Rating:
5.0

Customer did not leave a comment.

Michael Dembowski 
Rating:
5.0

Nothing! They were awesome!!

Steve Jacobson 
Rating:
5.0

Customer did not leave a comment.

PAUL AMENDT 
Rating:
4.0

Customer did not leave a comment.

DAVE SHAW 
Rating:
5.0

Customer did not leave a comment.

TANYA ERICKSON 
Rating:
4.0

Customer did not leave a comment.

Jamie Peterson 
Rating:
4.0

Customer did not leave a comment.

juan kuffner 
Rating:
4.0

Customer did not leave a comment.

Gary Hanson 
Rating:
5.0

Customer did not leave a comment.

Paul Amendt 
Rating:
2.0

More parking room for the UHaul would be nice. The parking lot was full, had to park on the street to go in and ask where to park the UHaul truck.

mary washnieski 
Rating:
5.0

Everything was perfect.

Bruce Kitowksi 
Rating:
5.0

Customer did not leave a comment.

Darlene Swanson 
Rating:
5.0

Customer did not leave a comment.

Lauren Johnson 
Rating:
1.0

Owner was 20 minutes late to check us out. The place was dirty and messy. He couldn't find the key for the truck. Our truck broke down on I94 and we sat for 3.5 hours waiting for repair. Truck needed to be towed and then put on a flatbed. Nightmare. Truck was picked up at my destination as it was undrivable.

janine Bunkowski 
Rating:
3.0

The service was very good.

patty gregory 
Rating:
4.0

The guy that helped me was really friendly and even warmed up the truck for me.

Alex Smith 
Rating:
5.0

Customer did not leave a comment.

Tyler Lesmeister 
No reviews have been submitted for this location.

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