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Steven Ricci
Customer Reviews for Theodosia Marine Sales and Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
After hours drop off was easy and efficient. The online process was very simple (you have to know how to turn location services on for iPhone).
Gerard MorrisHe was so friendly and helpful!
John HARPERI was bait and switched from the beginning. The theodosia rental place was very helpful but uhaul totally ripped me off. They was supposed to charge me $50 for the trailer then charged my card over $150. They also said I had the trailer more than a day. I had that trailer for 6 hours and that's it! Not happy at all and I will be going as high uo the chain as I need to until someone can do something about it. I called 6 times and was transferred about 6 more times. This is ridiculous. Next time I need to rent anything I'll never go to uhaul. Can't trust them anymore
TRAVIS NIBLERWonderful manager. Very helpful.
PATRICIA STRUCKHOFFGreat service!
Joey FaustVery accommodating and friendly!
Bill BlitchNo improvements needed for this vendor.
Cheri BoydThank you for being at the site, greeting me upon arrival and promptly issuing my receipt!
Karen NelsonEverything went great. Truck was ready upon arrival. Truck was clean and ran excellant!
Arvey TautphaeusSee above for overall experience. Tony’s auto repair had the best staff and helped me the most with setting up the u haul rental.
Madison MerrillWe were broken down on a motorcycle, they actually stayed open later than usual so we could get there and get a truck These guys are awesome!!!
Newton RickenbachHassle free, friendly and accommodating.
Mark BealsThe gas they estimated to be there when we left was more than was actually in the vehicle. They estimated the gas left in the vehicle was 7/16 full when we left but it was more like 5/16 full. Other than that everything went smoothly.
Michael ThompsonEvery thing was fine !!!
Gerald CherryWe love doing our uhaul business with Ben. Great folks!
Rodney FrazierWonderful folks and uhaul makes it so easy. Thanks!
RODNEY FRAZIERThanks for the help.
Trevor OsornoSee previous comments
MICHAEL SHILLATOFriendly, and on time. Good people.
Steven TroegerEverything went smoothly, I don't know of anything you could have improved on...would recommend again
Joseph TempletonThanks again......
Larry PowellI would like you to know that Ben Cook was awesome to work with. He went above and beyond to help me get the right equipment for my move. He even came back after hours to help me with my paperwork. Really appreciate all that he did for me. This was truly a stress free move, thank you Ben and U-Haul!!
Mary ScottAlready recommended to others. Great service.
John PharrisNothing. Ben Cook is very customer oriented, detailed, thorough, helpful. Highly recommended.
Kevin BoweI greatly appreciate Ben's attitude towards my rental experience. I questioned the total in regards to my 72 hours of use yet it appeared I was being billed for 96 hours of use and Ben was my advocate and I am greatly satisfied with the outcome!
Don HarperClean out all the trash from the cab and have the tank filled to 3/4 capacity as I was expected to. The tank was below 3/4 when I picked it up.
tony stubbsExcellant service
KIM WILSONWonderful people !!! Highly recommend this place!!!!
Alan CooperRoll up door sticky and hard to use. Trailer was full of leaves.
BRETT MEINTSGot the trailer home and loaded found it was missing two lug nuts and the tire pressure was not were it was supposed to be.
Brett MeintsBen, the U-haul dealer was great! U-haul the company needs to streamline the procedure. It is impossible to use your web site both as a customer and as a U-haul dealer. Ben was very persistent trying to use your computer site but it took many tries to get all the way through your procedure.. Thanks again to Ben in Theodosia!
louis raymondVery friendly shop cat. She gets 5 stars.
Rosalyn HerreraI rented the truck online, so all I had to do was pick up the truck. Not the case. I spent 30 minutes going over everything at the pick up location, that I had already completed online. The truck barely had enough gas to drive to a gas station to refuel. Because I had to fill the tank, I ended up returning the truck with about $15.00 more gas in it then when I picked it up. I have never heard of truck being rented without a full tank of gas. The passenger side windshield wiper was broken, and it disconnected when I turned them on when it started raining. I had to rig the wiper in order to get it to stay on for my 8 hour drive in the middle of nowhere in the rain.
Tawna PoeGreat location , very helpful staff.
Donald BrownThis guy was very unprofessional. Rude and proceeded to be racist when he found out where we were going. We will use another Uhaul place if we ever need to use Uhaul again.
James WynnThese guys were really helpful checked trailer when I arrived , had me back it in and made sure lights were still working and things were in good shape for the next person. Great service and friendly environment, I would rent from them anytime, great job
Donald MowreyNice newer truck. Reasonable rates. Very good experience!
kieth COFERMake sure the equipment is road worthy
james orloffService was excellent at the pick up site. The staff went above and beyond to accommodate my time line for picking up the truck. Thanks you.
IRENE MEINTSIt was all good...thank you
Paul KisselExcellent customer service! Thanks!
David GiardinaPerson at the drop off location had no idea what to do.
Shawn SmithAfter a ton of confusion of the size we needed...we get to the place wait forever and eventually call to get someone to come out and help us. They didn't even come out to check the truck out with us. Gas was 1/2 tank it was supposed to be 3/4 I tell them and they said they would get it adjusted. Then we go to drop it off and was told the wrong place also told them I didn't want the $15 insurance they charged for it anyway!! Said they would credit us $10 for the gas...nope they charged the full price!! We filled it up and it went almost to Full!! We had to reserve another Uhaul with them a week later and get a text saying they don't have what we reserved!! We are having to drive a hr out of the way to go pick it up!!
Chance Maggard