Customer Reviews for Theodosia Marine Sales and Storage
(U-Haul Neighborhood Dealer)

117 reviews

14 McNabb Ln   Theodosia, MO 65761
(Across the street from Theodosia Hardware)

(417) 273-2224

Office Hours

  • Mon: Closed
  • Tue: 9 am–4 pm
  • Wed: Closed
  • Thur-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(417) 273-2224

14 McNabb Ln
Theodosia, MO 65761
(Across the street from Theodosia Hardware)

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue: 9 am–4 pm
  • Wed: Closed
  • Thur-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Steven Ricci 
Rating:
4.0

After hours drop off was easy and efficient. The online process was very simple (you have to know how to turn location services on for iPhone).

Gerard Morris 
Rating:
5.0

He was so friendly and helpful!

John HARPER 
Rating:
5.0

I was bait and switched from the beginning. The theodosia rental place was very helpful but uhaul totally ripped me off. They was supposed to charge me $50 for the trailer then charged my card over $150. They also said I had the trailer more than a day. I had that trailer for 6 hours and that's it! Not happy at all and I will be going as high uo the chain as I need to until someone can do something about it. I called 6 times and was transferred about 6 more times. This is ridiculous. Next time I need to rent anything I'll never go to uhaul. Can't trust them anymore

TRAVIS NIBLER 
Rating:
3.0

Customer did not leave a comment.

Julia Stone 
Rating:
4.0

Customer did not leave a comment.

Sherry Meloche 
Rating:
4.0

Customer did not leave a comment.

Jeffry Myers 
Rating:
5.0

Customer did not leave a comment.

Martha Senter 
Rating:
5.0

Customer did not leave a comment.

Kevin Kane 
Rating:
5.0

Customer did not leave a comment.

Kevin Kane 
Rating:
5.0

Customer did not leave a comment.

Rachel Granat 
Rating:
5.0

Wonderful manager. Very helpful.

PATRICIA STRUCKHOFF 
Rating:
5.0

Customer did not leave a comment.

Dennis Morphew 
Rating:
5.0

Customer did not leave a comment.

Joey Faust 
Rating:
5.0

Great service!

Joey Faust 
Rating:
5.0

Customer did not leave a comment.

Bill View 
Rating:
5.0

Customer did not leave a comment.

Cheri Boyd 
Rating:
5.0

Very accommodating and friendly!

Bill Blitch 
Rating:
5.0

No improvements needed for this vendor.

Cheri Boyd 
Rating:
5.0

Customer did not leave a comment.

Arvey Tautphaeus 
Rating:
5.0

Thank you for being at the site, greeting me upon arrival and promptly issuing my receipt!

Karen Nelson 
Rating:
5.0

Everything went great. Truck was ready upon arrival. Truck was clean and ran excellant!

Arvey Tautphaeus 
Rating:
3.0

See above for overall experience. Tony’s auto repair had the best staff and helped me the most with setting up the u haul rental.

Madison Merrill 
Rating:
5.0

We were broken down on a motorcycle, they actually stayed open later than usual so we could get there and get a truck These guys are awesome!!!

Newton Rickenbach 
Rating:
5.0

Hassle free, friendly and accommodating.

Mark Beals 
Rating:
5.0

Customer did not leave a comment.

Roberto Vieta 
Rating:
4.0

Customer did not leave a comment.

MIKE ORMOND 
Rating:
5.0

Customer did not leave a comment.

BRIAN HARGER 
Rating:
4.0

Customer did not leave a comment.

Jay Mann 
Rating:
4.0

Customer did not leave a comment.

Charles Berry 
Rating:
5.0

The gas they estimated to be there when we left was more than was actually in the vehicle. They estimated the gas left in the vehicle was 7/16 full when we left but it was more like 5/16 full. Other than that everything went smoothly.

Michael Thompson 
Rating:
5.0

Customer did not leave a comment.

Gary Minks 
Rating:
5.0

Customer did not leave a comment.

Rob Rogers 
Rating:
5.0

Every thing was fine !!!

Gerald Cherry 
Rating:
5.0

We love doing our uhaul business with Ben. Great folks!

Rodney Frazier 
Rating:
5.0

Wonderful folks and uhaul makes it so easy. Thanks!

RODNEY FRAZIER 
Rating:
4.0

Customer did not leave a comment.

MICHAEL MATHIS 
Rating:
5.0

Customer did not leave a comment.

David Morehead 
Rating:
5.0

Customer did not leave a comment.

James Van Laar 
Rating:
5.0

Customer did not leave a comment.

Brad Frank 
Rating:
5.0

Thanks for the help.

Trevor Osorno 
Rating:
5.0

Customer did not leave a comment.

Martha Senter 
Rating:
5.0

See previous comments

MICHAEL SHILLATO 
Rating:
5.0

Friendly, and on time. Good people.

Steven Troeger 
Rating:
5.0

Everything went smoothly, I don't know of anything you could have improved on...would recommend again

Joseph Templeton 
Rating:
5.0

Customer did not leave a comment.

Helen Heidrich 
Rating:
5.0

Customer did not leave a comment.

Lisa Donley 
Rating:
5.0

Thanks again......

Larry Powell 
Rating:
5.0

Customer did not leave a comment.

Paul Dettinger 
Rating:
5.0

I would like you to know that Ben Cook was awesome to work with. He went above and beyond to help me get the right equipment for my move. He even came back after hours to help me with my paperwork. Really appreciate all that he did for me. This was truly a stress free move, thank you Ben and U-Haul!!

Mary Scott 
Rating:
5.0

Customer did not leave a comment.

Michael Hohlt 
Rating:
5.0

Already recommended to others. Great service.

John Pharris 
Rating:
5.0

Nothing. Ben Cook is very customer oriented, detailed, thorough, helpful. Highly recommended.

Kevin Bowe 
Rating:
5.0

I greatly appreciate Ben's attitude towards my rental experience. I questioned the total in regards to my 72 hours of use yet it appeared I was being billed for 96 hours of use and Ben was my advocate and I am greatly satisfied with the outcome!

Don Harper 
Rating:
3.0

Clean out all the trash from the cab and have the tank filled to 3/4 capacity as I was expected to. The tank was below 3/4 when I picked it up.

tony stubbs 
Rating:
5.0

Excellant service

KIM WILSON 
Rating:
5.0

Customer did not leave a comment.

michael sprinkle 
Rating:
5.0

Wonderful people !!! Highly recommend this place!!!!

Alan Cooper 
Rating:
5.0

Customer did not leave a comment.

Jonathan Humbert 
Rating:
4.0

Customer did not leave a comment.

James Thomason 
Rating:
5.0

Customer did not leave a comment.

Shiela Dilts 
Rating:
5.0

Customer did not leave a comment.

Guy Resch 
Rating:
4.0

Roll up door sticky and hard to use. Trailer was full of leaves.

BRETT MEINTS 
Rating:
4.0

Got the trailer home and loaded found it was missing two lug nuts and the tire pressure was not were it was supposed to be.

Brett Meints 
Rating:
3.0

Ben, the U-haul dealer was great! U-haul the company needs to streamline the procedure. It is impossible to use your web site both as a customer and as a U-haul dealer. Ben was very persistent trying to use your computer site but it took many tries to get all the way through your procedure.. Thanks again to Ben in Theodosia!

louis raymond 
Rating:
5.0

Customer did not leave a comment.

Don Gamblem 
Rating:
5.0

Customer did not leave a comment.

Don Gamblin 
Rating:
5.0

Customer did not leave a comment.

Francis Cleveland 
Rating:
5.0

Customer did not leave a comment.

Robert Balsavich 
Rating:
5.0

Customer did not leave a comment.

Guy Resch 
Rating:
5.0

Customer did not leave a comment.

Gerald Scott 
Rating:
5.0

Customer did not leave a comment.

Michael Grubbs 
Rating:
5.0

Very friendly shop cat. She gets 5 stars.

Rosalyn Herrera 
Rating:
5.0

Customer did not leave a comment.

MARY SCOTT 
Rating:
4.0

Customer did not leave a comment.

margie day 
Rating:
5.0

Customer did not leave a comment.

Clarence Gould 
Rating:
5.0

Customer did not leave a comment.

Michael Klamerus 
Rating:
3.0

Customer did not leave a comment.

brenda sevick 
Rating:
4.0

Customer did not leave a comment.

Stephen Smith 
Rating:
3.0

I rented the truck online, so all I had to do was pick up the truck. Not the case. I spent 30 minutes going over everything at the pick up location, that I had already completed online. The truck barely had enough gas to drive to a gas station to refuel. Because I had to fill the tank, I ended up returning the truck with about $15.00 more gas in it then when I picked it up. I have never heard of truck being rented without a full tank of gas. The passenger side windshield wiper was broken, and it disconnected when I turned them on when it started raining. I had to rig the wiper in order to get it to stay on for my 8 hour drive in the middle of nowhere in the rain.

Tawna Poe 
Rating:
5.0

Customer did not leave a comment.

Gerald Scott 
Rating:
5.0

Great location , very helpful staff.

Donald Brown 
Rating:
3.0

This guy was very unprofessional. Rude and proceeded to be racist when he found out where we were going. We will use another Uhaul place if we ever need to use Uhaul again.

James Wynn 
Rating:
5.0

Customer did not leave a comment.

calvin billingsley 
Rating:
5.0

Customer did not leave a comment.

tammy shore 
Rating:
3.0

Customer did not leave a comment.

Dalton Hubbard 
Rating:
5.0

Customer did not leave a comment.

KEVIN NEWCOMB 
Rating:
5.0

These guys were really helpful checked trailer when I arrived , had me back it in and made sure lights were still working and things were in good shape for the next person. Great service and friendly environment, I would rent from them anytime, great job

Donald Mowrey 
Rating:
4.0

Customer did not leave a comment.

John Russell 
Rating:
5.0

Customer did not leave a comment.

Eddie Delp 
Rating:
5.0

Customer did not leave a comment.

DONALD MOWREY 
Rating:
5.0

Nice newer truck. Reasonable rates. Very good experience!

kieth COFER 
Rating:
5.0

Make sure the equipment is road worthy

james orloff 
Rating:
5.0

Service was excellent at the pick up site. The staff went above and beyond to accommodate my time line for picking up the truck. Thanks you.

IRENE MEINTS 
Rating:
5.0

It was all good...thank you

Paul Kissel 
Rating:
5.0

Excellent customer service! Thanks!

David Giardina 
Rating:
3.0

Person at the drop off location had no idea what to do.

Shawn Smith 
Rating:
4.0

Customer did not leave a comment.

Liana Winans 
Rating:
3.0

Customer did not leave a comment.

Christine Smith 
Rating:
1.0

After a ton of confusion of the size we needed...we get to the place wait forever and eventually call to get someone to come out and help us. They didn't even come out to check the truck out with us. Gas was 1/2 tank it was supposed to be 3/4 I tell them and they said they would get it adjusted. Then we go to drop it off and was told the wrong place also told them I didn't want the $15 insurance they charged for it anyway!! Said they would credit us $10 for the gas...nope they charged the full price!! We filled it up and it went almost to Full!! We had to reserve another Uhaul with them a week later and get a text saying they don't have what we reserved!! We are having to drive a hr out of the way to go pick it up!!

Chance Maggard 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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