Customer Reviews for The Worm Bookstore
(Distribuidor de U-Haul del vecindario)

1,142 comentarios

95 Airport Rd Ste A   Sedona, AZ 86336

(928) 239-9001

Horarios de la ubicación

  • Lun.: 12 p. m. - 4 p. m.
  • Mar. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 12 p. m. - 4 p. m.
Horario especial
  • 11/14/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(928) 239-9001

95 Airport Rd Ste A
Sedona, AZ 86336

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.: 12 p. m. - 4 p. m.
  • Mar. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 12 p. m. - 4 p. m.
Horario especial
  • 11/14/2021: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Mike was easy to work with prices were fair and the location was great too

GREGORY G. 
Clasificación:
5.0

Micheal is always Great! Customer service, items available for rent and communication! Great experience as always!

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS N. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE WALTER A. 
Clasificación:
5.0

Micheal is Awesome. Great experience with all my rentals over the last couple months.. I'll continue to do business with this place. The only thing I would suggest is, I wish you offered a LIFT GATE vehicle, Thank you!

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BONNIE M. 
Clasificación:
5.0

Easy to rent and the owner is very friendly. The cab part was quite smelly. We had to disinfect it for the odor and drive with windows open in 100 degree weather. Would rent from here again.

Keleena M. 
Clasificación:
5.0

Great work and friendly. Would have loved to use the restroom before the next leg of the trip.

ERIC C. 
Clasificación:
5.0

Loading ramp on the truck was broken. "Reservation" was rescheduled by UHaul at one point. There is no point having "reservations" if UHaul isn't going to honor them.

Terry D. 
Clasificación:
5.0

Mike is excellent, considerate, and professional, thank you very much!

HOLLY H. 
Clasificación:
5.0

The equipment was fully functional but really filthy, can't you get organized to have these equipments clean occasionally? Does not give a good/caring impression

ALAN P. 
Clasificación:
5.0

Nice place

SUZANNE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARRY Y. 
Clasificación:
5.0

The owner is really nice and helpful!

MICHAEL R. 
Clasificación:
5.0

Gracias

DILIPBHAI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTA C. 
Clasificación:
5.0

Easy location terrific service highly recommend it…

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

India P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANCE S. 
Clasificación:
4.0

The trailer had a film of motor oil on the floor. No fun trying to load into without slipping, and certialy no good for my belongings. I had to mop the whoole thing out with solvent in order to use it. UHaul charges a fee if you leave the trailer dirty. Do I get to charge UHaul for the same?

DANIEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIK S. 
Clasificación:
5.0

Everything was great.. price, vehicle was wonderful, pick up and drop off super easy Thank you!!

Jen K. 
Clasificación:
5.0

Great customer service! I had changes in my schedule and they extending flexibility.

WHITNEY M. 
Clasificación:
5.0

All great.

DANIEL H. 
Clasificación:
5.0

Nothing, everything went very well.

PETER K. 
Clasificación:
5.0

Worked with me on the rental and helped me get exactly what I needed for my haul. I'll be back.

CHRISTOPHER B. 
Clasificación:
5.0

The Worm rocks!

MARK T. 
Clasificación:
5.0

Great guy to work with and took care of us really well. Rental was easy and no issues with anything. A great experience!

BRUCE M. 
Clasificación:
5.0

Most friendly and helpful uhaul location that I have ever dealt with.

GERALD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL B. 
Clasificación:
5.0

Super easy, super friendly

ROSALIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM S. 
Clasificación:
5.0

Very helpful and courteous service. Easy location to get around for pickup and drop off.

JASON T. 
Clasificación:
5.0

This location and the gentleman who helped us was great! However, your website was an unpleasant experience to say the least! I requested a location near me (across the street!) and the truck was unavailable so I received a call telling me to pick up at a different location. Only to receive a call the day of, telling me to pick up at yet another location. Which was further away yet! Funny thing, after being told there simply was not a truck available at the second location and I had to pick up and return to the third location, we drive past the second location on our way home and saw three trucks parked at the second location! So my overall bill was much higher than it would have been and that was pretty disappointing, because of the extra miles involved. Next time, I'll consider a different company based on this experience alone.

RHONDA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

GAIL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela M. 
Clasificación:
5.0

Excellent customer service and clean vehicle. Will use again and will recommend to others.

JOSHUA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
3.0

Drop off was assisted by telephone, all questions were well answered and advice helped greatly.

STEVEN M. 
Clasificación:
5.0

The mobile check in was a disaster and we will never do that again. The app would not take and upload a photo as required. Call cust service and was on hole for over 30 minutes and then took her another 20 minutes to assist us and send a different link to complete the return of the truck. A complete waist of time. We will only rent from here when Mike is available.

BRADLEY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G. 
Clasificación:
5.0

Will return

CURTIS E. 
Clasificación:
5.0

Owner is super wonderful. He is knowledgeable and helpful. He is always pleasant and friendly. Michael cares about his customer and his equipment. Thank you for having the best owner.

MICHELE I. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA S. 
Clasificación:
5.0

Mike was great and so was the truck! Heartily recommend this Uhaul location.

LARRY JAMES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

wilbur B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN E. 
Clasificación:
5.0

The owner is a great man very help full to my needs, I'm the owner of Reliable hauling llc, when My trailers are having maintenance done and I need a trailer thier is always one thier at my disposal!

FRANK D. 
Clasificación:
5.0

El cliente no dejó un comentario.

wayne F. 
Clasificación:
5.0

I have rented from here before. Mike is a great guy and always helpful.

Andrew G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kearney S. 
Clasificación:
5.0

Everything was great! Truck was ready, attendant was friendly and had good customer service!

BONNIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN E. 
Clasificación:
5.0

Nothing specifically but I do suggest that that location gets more trucks actual trucks just regular pick up trucks I think it would be a good thing because they only have a couple and they're always gone and I think that that location it's at least another three but then again that's just my opinion thank you very much

FRANK D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kearney S. 
Clasificación:
4.0

I had made my reservation to pickup a truck in Flagstaff, AZ. I was then told a few days before I was to pickup the rental that I had to drive an hour away to get it in Sedona. This was very unfortunate for me and cost me a lot of extra time. I was not pleased to say the least. The person I dealt with in Sedona was helpful

COLIN K. 
Clasificación:
4.0

Dismounting the trailer hitch took some doing. The latch stayed put, I guess it has to be that way to stay on the ball, a good kick dislodged it. There is no spring release.

STEVEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G. 
Clasificación:
5.0

The Worm Bookstore location was terrific. Fast, Clean, helpful, good customer service, friendly and attentive.

Jason W. 
Clasificación:
5.0

Great experience in every way.

GREGORY D. 
Clasificación:
5.0

Micheal was very helpful, patient and was very transparent about his service, no surprises. Gracias

ALEX R. 
Clasificación:
5.0

The gentleman running this location is very knowledgeable and helpful. We were able to pick the equipment up at his site, even though U-Hauls are in high demand and this is a smaller location. He made a trip to another location to pick up the trailer for us. Recommend renting here!

SANDRA T. 
Clasificación:
5.0

Mike's great!

CHRISTOPHER C. 
Clasificación:
5.0

Add a couple more chairs for when there's already a customer being served and a person has to wait. As is there's only one. :)

BRIAN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marc S. 
Clasificación:
5.0

UHaul was old and had patched roof damage and other old damage. That said the trailer was solid and performed well on our 1100 mile trip.

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM WALKER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS B. 
Clasificación:
5.0

Michael was excellent, knowledgeable & location clean & impressive!

WILLARD S. 
Clasificación:
5.0

This is the best Uhaul experience that I've had in my decades of using Uhaul.

ALICE D. 
Clasificación:
5.0

Is as perfect as it gets!

ALICE D. 
Clasificación:
3.0

Convenient location for drop-off.

Suzanne T. 
Clasificación:
3.0

Confirmed reservation, was told they didn't have the vehicle. Had to drive 40 MILES to get another. Called "traffic" , lady hung up on me. Wouldnt cover my extra mile costs. Mike at the book worm was cool. This company is CRAP!

MICHAEL R. 
Clasificación:
5.0

Helpful stuff Michael is Amazing with his customer service

YUSEF A. 
Clasificación:
5.0

Great location, Mike made everything go smoothly… Will recommend this location to friends.

MICHAEL R. 
Clasificación:
5.0

It was great no improvement thank you that location

PETER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARDO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald A. 
Clasificación:
5.0

Quick & easy drop off

Randall W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerri S. 
Clasificación:
1.0

My drop off was planned over a month in advance. When I called on 6/22 to drop off the truck, their recording stated they were closed until 6/24, and "call the 800 U Haul number for help". They could have sent me an email in advance telling me about the closure. They could have called me in advance. They did NOTHING. I made 2 calls to the 800 #, spending a lot of time on hold, waiting. Finally the person at the 800 number walked me thru the drop process.

Raym H. 
Clasificación:
5.0

Mike is a great guy. Very helpful would use this u haul again!!

DENNIS N. 
Clasificación:
5.0

Great service

ARTHUR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA D. 
Clasificación:
5.0

Owner, Mike is professional, efficient and friendly. He goes above and beyond normal customer service. Thank you for such excellent support.

MICHELE I. 
Clasificación:
5.0

El cliente no dejó un comentario.

GENEVIEVE D. 
Clasificación:
3.0

Confusing drop off location. I think u Haul could cover the .17 cents they charged for going over the milage. the wait time to call customer service was very long.

James J. 
No se han enviado comentarios para esta ubicación.

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