El cliente no dejó un comentario.Sandra Q.
Customer Reviews for The Wood Shed
(Distribuidor de U-Haul del vecindario)
Valrico, FL 33594
(at Valrico Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 5 p. m.
- Dom.: 1 p. m. - 5 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
This Place is Awesome they greet you with a smile ðŸ˜ƒ explain everything thoroughly. This is a great place to rent your equipment from. Highly recommend ðŸ'Œ ðŸ'ALFREDO R.
Great experience! Paul provides exceptional service every time I rent. He makes the process enjoyable due to his personality and is the reason I return every time!!!!John K.
Paul executed a flawless transaction and as always great customer service.Kudos !OLGA R.
Never use this location as a dealer. Paul is a bully. He is the rudest most condescending, customer service individual I've ever met in my 43 years of life. He complained about U-haul as a company from the very minute we all (five different truck rentors) stepped into the office. He said that U-haul's system is awful and blamed all the delays to U-haul. He told us all not to book from the U-haul site but to call his shop directly if we wanted our reservations done correctly. I pointed out to him that I did make my original reservation two days before straight with his shop and that he was the one who made my reservation, yet messed it up because, he never emailed me with a confirmation and when I called the next day, he told me my reservation was from 10:00 am until 2:00 pm the same day. When I told him I had reserved the truck for the entire day, he said the truck was rented to someone else who was picking it up at 2:00. And when I told him that the earliest I might be able to return the truck is 4:00, he called someone and said â€œhey can you pick up the truck at 4:00? Oh you're a lifesaver, thanksâ€, and then he sent me a text stating that my reservation was from 10:00-4:00 the same day. I ended up canceling that reservation and calling the Brandon location. There, Amanda, was kind to make my truck reservation at the Valrico location. She was great and gave me wonderful customer service, yet Paul was not just rude to me but to othersâ€¦ although I was the only female at the shop and he directed himself to me as if he was speaking to a stupid child. When I told him I did not appreciate the way he was speaking with me, he threatened to not rent me the truck that was reserved if I â€œcontinuedâ€â€¦ I really needed the truck so I kept calm yet he should not be allowed to refuse honoring a rental that is made with U-Haul. He humiliated me in front of all the other customers there, he had a horrible attitude as he consistently bashed U-haul. I will NEVER rent from that location again and Im typing a complaint to corporate about that location, specifically about Paul. He gives U-haul a horrible name and if it wasn't because of my great experience with your other location in Brandon and your traffic and 1-800-U-haul departments, I would have placed a complaint with the Better Business Review. Paul at the Valrico location made my rental a living nightmare. It made me 45 minutes late and it costed me money as I had movers charging me by the hour. He should never be allowed to represent U-haul again. I had an awful experience thanks to him.zenahyda R.
The personnel are always helpful and courteous. I use this location once a month. Always an excellent experience.Willie W.
El cliente no dejó un comentario.Marc B.
El cliente no dejó un comentario.DEVERE A.
I did the online/ phone pick up at 7am. They put the wrong key in the lock box. I couldn't get the correct key to the uhaul I reserved until 9:30. Then when I got there they didn't seem to care and blamed the uhaul website. I was 3 hours behind on moving and ended up finishing around 1am.Samuel B.
El cliente no dejó un comentario.SANDRA W.
El cliente no dejó un comentario.WILLIAM J.
El cliente no dejó un comentario.THADDEUS W.
Excellent customer service, kudosOLGA R.
El cliente no dejó un comentario.Ron K.
This very nostalgic "Shed" is managed by a man that provides GOOD customer service. Such a rarity.robbie R.
Both men working there were very helpful and provided great customer service. I'll def rent from here againVINCENT A.
This location used trucks with the engine lights on, the male moving the trucks was drunk on the job, the truck had noticeable damage to the box the rep refused to annotate.Christian V.
El cliente no dejó un comentario.Kevin S.
El cliente no dejó un comentario.Clovis P.
This location was great!! The staff was very nice and helpful. I will use this location again.Ophelia T.
I would start by saying the people were nice at the location, however, I received my truck with only 1/4 tank of gas. Had to fill the tank with gas to get to destination. Ordered an appliance dolly when rental was booked but when I got there no dolly was available. Representative said the location only has one, REALLY? Your a moving company!!! Was sent to another location to pick up a dolly. Very dissatisfied with my experience. I took the time to reserve a truck and an appliance dolly and none was available. Had to use precious time and gas to go to another location only to find the location I was sent to for the appliance dolly did not have one. The only thing they had was a regular dolly. Highly unprofessional and disappointing. Rental was very expensive for only having the truck for a few hours. Also the gas noted on the bill was not accurate. I will not be using Uhaul againâ€¦. Poor value for the money! I spent $127.00 and I had the truck from 12:30 PM until 3:30pmâ€¦ at the end of the day I will not recommend uhaul in the future.. sadâ€¦Bobby K.
Map Integration.Peter P.
El cliente no dejó un comentario.BRANDON B.
El cliente no dejó un comentario.LANCE L.
The rental was clean, ready to go, and when we needed to keep it for an extra day the owner was completely okay with it! The one disappointment is billing.. it's a U-Haul truck, I Mentioned about taking it through a car wash before returning and it was deemed unnecessary. In front of the office, we cleaned the truck of all debris, and even used armorall to clean the dash and doors. They charged a $25 cleaning fee and also had the mileage logged wrong on the sheet, so I snapped a photo of the fuel level and the rental agreement, but was still charged $5.00/gal x3 to get it to a level that I didn't pick it up at. Very unfortunate, and I emailed the invoicing center for the $40+ but have heard nothing.Jeffrey B.
Sluggishness in U-haul's systems/internet connection made the check-in process really slow.Mark Z.
Everyone was so friendly and helpful. Fast check in and out. Will use this location again in the future. Thanks guys!Tracie Y.
This was hands down, my best experience with uhaul in all my years. #1 Quick and efficient. #2 Friendly. I will pass other uhaul locations to go here. And no, I don't know the owner or anything. Just needed to borrow a trailer.JEFFREY G.
El cliente no dejó un comentario.KRISTIN L.
El cliente no dejó un comentario.RONALDWILLIAM K.
Absolutely great experience a very friendly and funny stuffARIEL G.
El cliente no dejó un comentario.MICHAEL E.
Exceeded expectationscharles H.
El cliente no dejó un comentario.JOSEPH V.
Wash the truck and trailer.KENNETH R.
El cliente no dejó un comentario.ERic L.
There was nothing wrong with this location but we were given quite the runaround to get our uhaul that we reserved one week in advance. This location was not conveniently close to our location and we were told last minute that we needed to come here if we wanted a vehicle. This makes me not have trust in using your service again. For the money we pay and process we go thru in advance to secure a vehicle, we should be provided with one at the location we reserve it at.Danielle S.
Update office equipment. Outside helper was outstanding.Ken L.
El cliente no dejó un comentario.JUAN K.
El cliente no dejó un comentario.JOHN K.
Nothing. Exemplary Service!!Belinda W.
El cliente no dejó un comentario.LUIS O.
Great folks at The Wood Shed. U-Haul is awesome!ROGER F.
everything was perfect. The man that helped me was fabulous!ROSEANNE B.
El cliente no dejó un comentario.Carmen O.
The location itself was great. However, the website told me it was only going to be around $86 but on the day of rental it was actually $134.Matthew C.
I was deeply disappointed with The customer service offered by Rosa at 813-247-5016 today. I had a reservation for a 15 foot truck @ 11:30 in Brandon and she called me and told me the truck was promised to another customer. I had a reservation, how can they give the truck to someone else??? What good are reservations if you aren't going to honor them? Why didn't the other customer have a reservation and they got preferential treatment? This has no bearing on all the other help I got from Bloomingdale and Valrico, they were awesome, but Rosa? Worst experience ever and she would not even see if she could find another truck. She told me all the trucks are rented and she would call me back if she could find one. Lmao! No call back no nothing. RJ from Bloomingdale called and found me a truck and even offered me $50 for all the trouble I had had.Howard W.
Paul was outstanding! Helpful and efficient.SUSY C.
El cliente no dejó un comentario.PILAR C.
Best customer service experience ever .GERALD T.
El cliente no dejó un comentario.CHRISTIAN A.
Had a problem with the drop off. I was charged an extra day and extra mileage. Make sure everything is good at both locations.LUIS O.
Trailer lights were broke when I picked up the unit, repairman said he fixed them. After traveling on the freeway for 2 hours lights were inoperable againMICHAEL B.
Double check everything...Luis O.
El cliente no dejó un comentario.RUSSELL S.
El cliente no dejó un comentario.SARRELL M.
El cliente no dejó un comentario.Michelle G.
Very nice people. Hooked everything up for us. ¡Excelente ubicación!Ross W.
El cliente no dejó un comentario.BRYON P.
El cliente no dejó un comentario.BRYON P.
El cliente no dejó un comentario.DEAN M.
Friendly, prompt. Truck fine. Great experience.MICHAEL Z.
Both men were a delight to do business with.Michael B.
Truck was filthy inside and out and had been smoked inHarold P.
Thanks to Paul.AMANDA S.
El cliente no dejó un comentario.ROGER P.
El cliente no dejó un comentario.Armani W.
El cliente no dejó un comentario.Matthew S.
Excellent customer service. The staff was professional and friendly. It was a pleasure doing business with themJoelyn B.
The Wood Shed provides excellent service.Leonard M.
El cliente no dejó un comentario.JAMES J.
El cliente no dejó un comentario.RUEVEN M.
El cliente no dejó un comentario.CYNTHIA S.
El cliente no dejó un comentario.Nicole S.
Great job in a out no waiting and hassle-free !DAVIDA S.
Why renters have to submit copy of driver license every time we rent. If recurring customer with account and copy of dl on record, same home address, and credit card on site, then make it a bit easier for repeat customers.MIGUEL R.
El cliente no dejó un comentario.DAVID M.
El cliente no dejó un comentario.Joel P.
El cliente no dejó un comentario.DONNA M.
El cliente no dejó un comentario.Desiree F.
El cliente no dejó un comentario.LINDA G.
The staff and service were great!Johnny D.
El cliente no dejó un comentario.Paul A.
El cliente no dejó un comentario.PLUMMER'S W.
El cliente no dejó un comentario.JAMES R.
Customer service was great!Jonathan D.
El cliente no dejó un comentario.AHMAD A.
El cliente no dejó un comentario.JUAN R.
El cliente no dejó un comentario.DOUGLAS H.
El cliente no dejó un comentario.Reginald V.
Great customer service!JOHN M.
El cliente no dejó un comentario.Robert B.
No improvement needed. Good experience.DAVID M.
This site has always been great. The staff is courteous, professional and friendlyPLUMMER'S W.
Quick and easyCynthia G.
El cliente no dejó un comentario.KENNETH R.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.IDA J.
Paul Blake, the manager, and Linda the owner of this facility are great to work with and it is a nice, calm set-up. They help you get set up and disassembled and are just nice folks. To quote Paul; â€œthey got you like a buttermilk biscuitâ€. Thank you All the bestgreg E.
10/10 would rent from again. Guy was awesomeCHRISTINA W.