Comentarios de los clientes para The Wood Shed

The process was very easy and the employees were very helpful.

Location did not follow any covid safety. Two men, owner and assistant?, meet with clients in a tiny shed without the possibility of distancing. Neither man wrote a mask. Thia location is too be avoided.

Great experience.

I sat on the side of the road with a flat tire on the trailer for 2 and 1/2 hours on I-4. Getting faster service would be good.

Excellent service. Every customer is made to feel special by Paul B! Paul takes his time with rleach customer to make sure they understand everything they are getting, besides trying to answer business phone in between! Great multi-tasker. Highly professional service. Thank you! I will be a grateful, lifelong U-haul renter because of Paul's professionalism. Great experience.

The staff at the “Wood Shed” rental location are very friendly and helpful. I highly recommend this location for your Uhaul rental needs.

Great staff--friendly and helpful!

Paul is very nice, but the entire online process is disconnected; when arriving at the location.

Fast and friendly service.

A sign for the overflow parking for the larger trucks especially for people who don't truck this massive things everyday. Just to allow us to park easier without worrying about running everything over in the parking lot.

Excellent service. Return was quick and efficient. Staff was great.

Both Guys were wonderful and made it really easy for me. Thanks

Nothing. Five stars all around. Paul and his staff are the absolute best. They are always smiling and helpful. They are so efficient and accommodating for drop off and pick up times. The truck was immaculate. They were great at recommending the equipment I would need or offering extra supplies as well. I will use this location again and recommend to all my friends and family. Keep up the good work. Excellent..

The staff at the Wood Shed location are always helpful and friendly. I highly recommend this location.

The guy was a DICK!

Paul is awesome!!!!

Jeff and Paul do a great job. I always rent from the Wood Shed when I need an U-Haul.

I checked out the truck via my phone. It was so easy. When I returned, the staff took care of me. So helpful and easy!

They are so busy they may need help. But we had a great experience.

Exelente servicio

The pick up truck that I had was infested with roaches. I called to the location to explain didn't really seem like they cared.

The weekend team there are great. They are friendly and very helpful. I always rent from this location because of that.

Very friendly and helpful

Paul and Jeff run a great operation! This is my second rental from them.

The Uhaul team was awesome. I rented a 20' moving van to move from Tampa to Kansas. The equipment was very clean and very reliable. We received some of the best customer service from Uhaul. The Wood Shed team called and checked on us and the 800 number provided us with exceptional support when turning in the truck as well.

I rented 2 trucks from this location over the weekend and it is by far the best experience I have ever had when it came to renting a truck for moving. Very nice equipment and the customer service was way above expectations. I will recommend this location to anybody looking to rent a truck in our area because they really do go above and beyond

No welcomed greeting as I entered the Shed office. Outrageous HIGH rate!! Was informed to return the Rental at 11am instead of 4pm. Which was 5 hours LESS than the time I signed up for, the owner states that there was another reservation for the next date and needed the van returned. Its NOT 19.99 for the rental I spent almost $100. to travel approximately 50 miles.

Other than the U-haul app not working, rental went smoothly thanks to office staff and onsite help!

Staff were super friendly and went over and above to make sure we had the best experience possible!

Rent often. These people are the best UHaul location I have ever used.

Serve free lunch...just kidding.

Top notch experience. Exactly what I needed, when I needed it and a very reasonable price. Super friendly folks. Nothing but good to say.

This place was awesome! We have used different locations before but have never had the awesome customer service we had at this location!!

Paul and his staff were awesome! He quoted me a better daily price based on the mileage I was covering and the fact I was returning on the same day! Highly recommended and will utilize their location in the future!

Attentive, hard working, and overall great people.

Great customer service at this location!

Very friendly and great service

The vehicle was very clean. After my first initial drive I noticed that the steering felt a little loose. Upon inspecting the tires, there was severe inner wear on both of the front tires. The tire was completely slick from the center tread to the outside of the inner wall.

The service was excellent and I highly recommend this U-Haul location at the Wood Shed in Valrico, Florida.

the best employee

Not sure how the rates work 24 hour One way 200? Seems high

I did not have the rental for a full day I return it the same day and then they charged me for a full day I would like my refun for part of the day

There was nothing wrong with the location. U-Haul customer service on the other hand was sub par in this ordeal. I used the online system to book my reservation for a closer location to my house. Wasn't informed til the day before the move that that location doesn't offer one way U-Hauls. Yet those details were asked in the online form and I was still given the choice to pick the one near me. Then when I arrived at the location they chose for me, U-Haul had given me the wrong size truck. Thankfully Mr Cook at Cooks Uhaul took great care of me and handled the situation well.

Very nice people. Took care of me quickly!

Busy place. Lot of choices of sizes. Nice people

The truck I rented was not well maintained. Shortly after renting the truck, the air conditioner went off which made the trip brutal in the Florida heat and humidity. Also, the engine service light started blinking during our trip back to return the truck. We finally made it to a gas station that was right next door to where we rented the vehicle to put gas in the truck before returning. When I turned off the truck to gas it up, the truck died and would not start again. My kids and I had to walk to the The Wood Shed where we rented it and the manager at that location, Paul, was extremely rude and unhelpful. Paul said that the broken truck was not his problem because he didn't work for Uhaul. I was so angry and disappointed that Paul would not help us at all and simply told us to call Uhaul road side service, even though he could see the truck at the gas station 200 yards away. We were left with a broken down truck with out any assistance at all from The Wood Shed. Paul was so rude that he would not even allow another employee, Jeff, to call their mechanic to help us. Jeff was nice and at least tried to help us, but Paul told him right in front of us to stop with the assistance. I left the place furious and walked back to the truck and called Uhaul road side service. Over 2 hours later, the tow truck arrived to help us start the truck and I drove it the 200 yards to return to truck. When I arrived, the employees had left and the place was closed so I returned it anyway. What an absolutely terrible experience. I sent an email to the owner requesting a full refund but I never heard back. Terrible, terrible business. Uhaul needs to review this particular authorized dealer since they are doing a disservice to the Uhaul good name! Lastly, Paul needs retraining and a course in customer service. I am owed a refund and an apology from Paul.

Everything went smoothly. As a repeat customer I couldn't have asked for a better experience.

The pickup and return process was easy. The location is ideal for me. The staff is friendly and helpful.

The gentleman renting the truck was ok as far as attitude. The truck wreaked of weed and if I really didn't need it at that moment because I had no reservation. I would call the corporate office. Upon returning the truck,the person assisting had a I don't want to be here attitude. He was rude and advised what I needed to do before renting the truck. There was a pen and some type of small bar in the truck bed. I advised him that I only move a brand new bed set and chair from a Rooms to Go warehouse.

The employees were very helpful and did all they could in the face of multiple customers and technical challenges. The online check in process, however, did not work, which caused me significant delays and added to the staff's burdens. I do not recommend attempting the online check in process.

Thank goodness

Thank you for a good experience. May your business continue to be successful.

On the weekends have more than one person in the office in order to get the customers out much faster

Thanks guys