Customer Reviews for The UPS Store
(U-Haul Neighborhood Dealer)

259 reviews

417 Keltic Dr   Sydney, NS B1L1B8

(902) 539-5135

Office Hours

  • Mon-Fri: 8 am–6:30 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(902) 539-5135

417 Keltic Dr
Sydney, NS B1L1B8

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6:30 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Nancy Borden 
Rating:
3.0

The amount is too much for the distance. Kindly be considerate and reduce the fee of your service. not that you provided a driver, we drove this vehicle by ourselves, so i do no see any reason why it should be that expensive. i spend close to $700. That doesn't make sense to me. However, the service is smooth and good.. REVIEW YOUR PRICE. Thank You

Olumayowa Ojo 
Rating:
3.0

Customer did not leave a comment.

Leah Croft 
Rating:
2.0

Ya, some company. Arranged to have the truck one month in advance. Got to depot to pick up truck. CLOSED !!!? Had a moving crew sitting in their vehicle for 1,5 hours. While on phone for an hour , I took a chance driving to another U-Haul depot and there was a truck. I mean, your service operators just kept transferring me, precipitating another 20 minute wait. I used to be in service industry. That was the epitome of poor service. Another family went through the same thing as me. They were sitting there waiting, on hold. Incidentally, the gentleman at the U-Haul depot, where I rented the unit was first class.

Dean Underhill 
Rating:
3.0

Needs a bigger space Congested

James Gardner 
Rating:
5.0

Customer did not leave a comment.

Russell Warren 
Rating:
4.0

Trailer was not swept and had water in the front corners I noticed when I swept it out. Trailer leaked and some of my contents got damaged. The gentleman at the counter was very nice.

Heather Coulombe 
Rating:
5.0

Great Service as Always

ROBERT EUGENE GORDON 
Rating:
5.0

Excellent location

ROBERT EUGENE GORDON 
Rating:
4.0

Customer did not leave a comment.

murray maccormick 
Rating:
5.0

Customer did not leave a comment.

Irina Ghenea 
Rating:
5.0

Good location, good lot, good hours

Mark Wright 
Rating:
4.0

Customer did not leave a comment.

Khalil Danial 
Rating:
3.0

Nothing negative to say about the drop off location. Seemed fine, and the person there was very helpful, their time was appreciated.

BRADLEY TERRANCE PAUL 
Rating:
5.0

right away as soon as i called it was pleasant. From the lady that took my booking to the dealer who rented me my trailer. my experience was positive, good, kind people. thanks a lot.... Gary DEAN.

GARY DEAN 
Rating:
3.0

Considering most of my stuff was wet truck leaking somewhere

Leonard Sampson 
Rating:
5.0

Friendly staff.

Rene Landry 
Rating:
5.0

Customer did not leave a comment.

Scott Macleod 
Rating:
5.0

Friendly and knowledgeable staff. Definitely returning to this location again.

MARVIN MACDONALD 
Rating:
5.0

Excellent help

ROY FJARLIE 
Rating:
5.0

Really good service, thank you for everything

Tomas Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Christine Dinham-Jones 
Rating:
5.0

Customer did not leave a comment.

DANELL MACDONALD 
Rating:
3.0

Customer did not leave a comment.

paula read 
Rating:
5.0

Customer did not leave a comment.

Tara Wilson 
Rating:
4.0

Customer did not leave a comment.

Joseph Hopkins 
Rating:
5.0

From begging to end it was great. Robert was excellent from Grand Lake Road

Robbie Brien 
Rating:
5.0

Great Service

ROBERT EUGENE GORDON 
Rating:
5.0

Great rental experience

ROBERT EUGENE GORDON 
Rating:
5.0

Customer did not leave a comment.

Neil MacKeigan 
Rating:
4.0

Customer did not leave a comment.

Jamie-Lynn Leblanc 
Rating:
2.0

Customer did not leave a comment.

Jonathan Bennett 
Rating:
5.0

Customer did not leave a comment.

Ed Fedora 
Rating:
4.0

Have a local phone number to contact

Kenneth Patterson 
Rating:
5.0

Excellent equipment, friendly staff.

Keith Bryan 
Rating:
4.0

Awesome . Great people

Adam Buttars 
Rating:
5.0

Customer did not leave a comment.

Greg Thornton 
Rating:
5.0

Excellent experience. Always reliable equipment.

Keith Bryan 
Rating:
4.0

Customer did not leave a comment.

Heather McInnis 
Rating:
5.0

Customer did not leave a comment.

Roxanne McCarthy 
Rating:
4.0

Worker was really friendly overall good experience dropping off the trailer

Johnathan Macsween 
Rating:
4.0

Customer did not leave a comment.

clifford Vaught 
Rating:
4.0

If it wasn't for lack of options, I'd never engage uhaul ever again in my entire life. Absolute piss poor customer service or customer concern. Though this review may not be location specific; I'll take any opportunity to put this incompetent losers on blast. I had a 26 foot truck booked a month in advance, with movers scheduled to arrive at my residence the following morning. I received an email less than 24 hours notice for pick up that no truck was available in my area. The alternative was for me to drive 3 hours away to pick one up at another location. This was unacceptable in my opinion. I basically was forced into using a 12x6 tow behind to move my entire family. I had to take extra days off work and make as many as 10 trips to ensure i had everything successfully moved. Basically I was told too bad, the current truck renter extended the use and was given a 50 dollar credit. Think twice, look into alternative options because there's no guarantee your rental will be available when you actually need it. Absolutely horrible experience and I'd never recommend utilizing uhaul to anyone.

Stephen Powers 
Rating:
5.0

Customer did not leave a comment.

Paul Mullins 
Rating:
5.0

Customer did not leave a comment.

Craig Huestis 
Rating:
5.0

Customer did not leave a comment.

Jessica Wilson 
Rating:
3.0

Customer did not leave a comment.

Caroline Todd 
Rating:
5.0

Customer did not leave a comment.

Jason Watson 
Rating:
5.0

Customer did not leave a comment.

kirt winter 
Rating:
4.0

Customer did not leave a comment.

Debbie FREEBORNE 
Rating:
5.0

The guy at the counter was very friendly and helpful. The cab of the truck was a bit muddy. I don't care, and didn't complain about it or bring it up as I wanted to get going, but when one is expected to bring it back clean, it's hard to know how tolerant the receiving side will be

Karen Bedard 
Rating:
3.0

No one was there for drop off or Monday ti talk to anyone.

diane russell 
Rating:
5.0

Thank you!!

Jennifer Mackenzie 
Rating:
5.0

Truck share is a great and convenient idea

Laurie Mcphee 
Rating:
5.0

Customer did not leave a comment.

Terry Peters 
Rating:
5.0

Nothing, the employee was very professional. The 4x8 trailer towed very well behind our suv.

Thomas Townsend 
Rating:
5.0

Awesome experience

Dianna Bennett 
Rating:
5.0

Once we got on the road we noticed the back left brake light and blinker were not working

John MacPherson 
Rating:
5.0

Great customer service by uhaul over the phone when there was a mix up with my booking.

Jessica MacDonald 
Rating:
5.0

Good dealer to rent from.

Robert Gordon 
Rating:
5.0

As always greats service and helpful ideas. This time and the first time moving a piano for my grand daughter. Thank you

warren maceachern 
Rating:
5.0

Customer did not leave a comment.

Robert Gordon 
Rating:
3.0

Customer did not leave a comment.

Calvin Hann 
Rating:
4.0

Customer did not leave a comment.

Albert Yates 
Rating:
4.0

Customer did not leave a comment.

Hamid Ferdowsi 
Rating:
3.0

No dealings with personnel, just dropped the uhaul and handed in the key.

Maikell Lugo-Moreno 
Rating:
5.0

Customer did not leave a comment.

Benjamin Thompson 
Rating:
5.0

Customer did not leave a comment.

Kelly Bates 
Rating:
3.0

windows were very dirty hard to see out of

Eldon Snow 
Rating:
4.0

Customer did not leave a comment.

STUTLY MOASE 
Rating:
5.0

The only complaint is that they are trying to charge be $52 in fuel for 12 miles of driving.....not happy!

Linda MacKinnon 
Rating:
5.0

We had an issue when picking up the truck which was our end not yours, we called and the lady was wonderful in helping us work through the pickup. Kudos to her for her patience with us. She was amazing. The drop off process went smoothly, loved being able to complete it ourselves.

Brad DAWE 
Rating:
5.0

Customer did not leave a comment.

Stephen MacKenzie 
Rating:
5.0

The store owner and location were excellent. The mileage rate was too high. I was seeing 0.89 per kilometer, and instead was charged 1.40 a kilometer?! Also the 19.99CAD pricing is vastly understated. I think honesty is important in customer relationships. I will struggle to justify using Uhaul again, and on a personal note, I may try to find all alternatives before using simply on principal. Bait and switch, false advertisement, and price gouging (ALL UHAUL's STRATEGIES). UHAUL needs to fix it's corporate approach before I use them again.

James Stephens 
Rating:
1.0

I booked a 15 footer for 2 days 3 months in advance. Got a call that week that I may have to pick up from a different location. Ok that’s no bigger. Wee of I get a text I may have to drive 2 hours. I called and they told me it is 200kms away. I told them that is not possible. They told me they could get me a slightly smaller one so I said ok. I got to pick up and they changed me from 2 days with a 15 footer to 1 day with a 10 footer. I was setting up an event and did not have nearly enough room to fit everything and then tear down took hours or using vans and trucks because I had to have the truck back. Even though I booked for 2 days.

Brandon Fraser 
Rating:
1.0

customer service was the worst. Not helpful or informative on exact details provided.

Matt Walsh 
Rating:
5.0

First time renting a Uhaul truck. Awesome service. Would highly recommend to everyone.

CLEO WINDSOR 
Rating:
3.0

Customer did not leave a comment.

Bolat Ikhsanov 
Rating:
5.0

Great U-Haul Dealer

Robert Gordon 
Rating:
4.0

I want to commend the UHaul personnel in Keltic Dr as he is very friendly and kind.

CATHErine Carampot 
Rating:
5.0

Customer did not leave a comment.

David Preston 
Rating:
5.0

Customer did not leave a comment.

Steve Floyd 
Rating:
5.0

Great location to rent from

Robert Gordon 
Rating:
5.0

Love this place.

Andrew MACDONALD 
Rating:
1.0

This was the worst experience I’ve ever had with moving. The truck was not where it was suppose to be, the workers were rude. I was charged wayyyy more than expected. Overpriced for bare minimum

Cheyenne Embree 
Rating:
5.0

Customer did not leave a comment.

Catherine Dalton 
Rating:
3.0

Customer did not leave a comment.

Michelle Oakley 
Rating:
5.0

Customer did not leave a comment.

Dale Fee 
Rating:
5.0

Customer did not leave a comment.

Robert Gordon 
Rating:
5.0

Customer did not leave a comment.

Robert Gordon 
Rating:
5.0

Customer did not leave a comment.

ROBERT F BISSON 
Rating:
5.0

Customer did not leave a comment.

amanpreet singh 
Rating:
1.0

Very. Bad. Service. The. Commmunation. Between. Myself. And office. Personnel. Very. Bad. Have. Them. My. Information. When. I regestered. For. Truck. Such. As my. Credit. Card. Info. Which. I confirmed When. The. Primary. Driver pickedUp. The. Truck. He. Had. To. Pay. For. It. They. Said. I did not. Have. Card. On. File. Which. I. Had. I would. Suggest. You. Educate. Your. Personall

annmarie desveaux 
Rating:
5.0

Customer did not leave a comment.

Neil Paterson Mise En Place Cateri 
Rating:
5.0

Great customer service and always friendly.

Trevor Neal 
Rating:
2.0

Our ramp did not work. We had to get road side assistance to fix it. We were not about to use it all day. Not impressed at all.

Ronald Boutilier 
Rating:
5.0

GREAT SPOT TO RENT AS ALWAYS

Robert Gordon 
Rating:
5.0

Good Location to Rent From

Robert Gordon 
Rating:
5.0

Customer did not leave a comment.

Marcel Gaiganeur 
Rating:
5.0

Good location to rent a U-Haul

Robert Gordon 
No reviews have been submitted for this location.

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