El cliente no dejó un comentario.Kurt E.
Customer Reviews for The Ugly Duckling
(Distribuidor de U-Haul del vecindario)
Lexington, KY 40508
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 10 a. m. - 6 p. m.
- Vie. - sáb.: 8 a. m. - 6 p. m.
- Dom.: 10 a. m. - 2 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Everything was great! Will definitely use again if the need a rises. GraciasKAREN W.
El cliente no dejó un comentario.Jennifer Y.
El cliente no dejó un comentario.AUSTEN M.
El cliente no dejó un comentario.CINDY W.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.JAMES M.
The return lot was located off-premise and difficult to locate. Thank goodness, I had the manager's assistance which was very helpful.WILLIAM C.
I love how everything is clean and good customer serviceSHANICE J.
When I first approached this location it was not apparent where I should park my rental. The staff was so attentive that they came out of their store location and waved me into the location where they wanted me to drop off. I really appreciated the extra personal attention. Very friendly and helpful staff. After my long haul, I really appreciated the extra help!Theodore D.
El cliente no dejó un comentario.TERESA J.
It's my understanding that this location cancelled the original contract provided by Johnson Home & Garden in Pikeville thus eliminating the shared commission. That's dirty pool in my opinion.DONALD B.
Very quick, very professional.Tanachat V.
El cliente no dejó un comentario.PAIGE C.
El cliente no dejó un comentario.AGNIESZKA C.
El cliente no dejó un comentario.SCOTT B.
El cliente no dejó un comentario.Kelby C.
El cliente no dejó un comentario.SAMUEL L.
Service at the Ugly Duckling was excellent. The staff were incredibly helpful and answered all my questions with a great deal of patience and a clear know-how around the rentals they supervise. They brought the truck out to me in a very timely manner. From check-in to driving was less than 15 minutes. On returning the truck, staff were out and ready to assist me immediately, even though I returned the truck earlier than anticipated. The location is just outside of downtown Lexington, yet very close to the interstate, an added bonus for convenience's sake. I couldn't imagine a better rental experience.EDWIN JOHN F.
Only negative is parking and the equipment is several blocks away. Otherwise, great experience!JEAN S.
The rental location was great. However U-HAUL prices are outrageous! U-HAUL advertises $19.99 a day rentals which is misleading at best and false advertising at worst. My price for 6 hour rental was $79 plus mileage with total price of $112.51 and $24 for gas which I bought before returning the equipment. Ridiculous!Charlotte R V.
Shitty service and a shitty company. Go **** yourself stupid ****Dustin B.
El cliente no dejó un comentario.Samuel B.
El cliente no dejó un comentario.Ethereal B.
They gave excellent suggestions on how to get where I was going driving the truck. Very helpful and polite.ANDREW B.
El cliente no dejó un comentario.RANDALL M.
El cliente no dejó un comentario.Timothy A.
El cliente no dejó un comentario.JAMES D.
El cliente no dejó un comentario.LANA V.
Great service, A+BRADLEY K.
El cliente no dejó un comentario.Grace C.
They offered to pickup the U-haul which was great, but they didn't have anything for me to sign or a receipt. This sort of made me uneasy until I received my email receipt. They gave a piece of paper to write the mileage and fuel on for my records but I think that process could be a lot better.Anya P.
The return policy was a little much. At checkout, the instructions should be shared. The keys were already deposited and then I needed to take pictures of the sped o meterâ€¦ that is my only suggestion.NATASHA C.
El cliente no dejó un comentario.Francisco C.
El cliente no dejó un comentario.Amy Y.
The staff were very friendly and helpful!Emily L.
Great experience getting out UHaul Truck, though it would have helped if they hadn't closed 15 minutes early so we could have dropped off the truck in person. I would definitely still recommend this location to friends/family.JONATHAN R.
El cliente no dejó un comentario.DANNIE N.
El cliente no dejó un comentario.Zachary B.
Thank you!!DENISE L.
The location of the stored equipment was at a different location as the office. The agent was very helpful and friendly.ROBERT S.
El cliente no dejó un comentario.SUSAN L.
The truck I used yesterday needs to be retired. The entire thing is beat up scratched, leaking water inside the back and sounds awful while driving. Keeps idling while sitting at lights and used WAY more gas than one I used the same size a few weeks ago.Jewell B.
El cliente no dejó un comentario.JENNIFER A.
El cliente no dejó un comentario.PAUL K.
El cliente no dejó un comentario.ASHLEY B.
I thought that the Mobile pick up would be faster but, Using the mobile pick up takes a lot longer than expected. Maybe have the secondary contact when originally reserving.Courtney S.
Outstanding service and smooth operations; trucks were a little old but worked great.DANIEL D.
El cliente no dejó un comentario.Timothy P.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.JOHN G.
Ugly duckling went above and beyond to help me with everything I needed. They are the definition of customer service!IAN B.
They did not have the size truck I ordered and did not notify me.PAULA H.
El cliente no dejó un comentario.Birgit C.
Excellent customer service.DAVID T.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.GLENDA F.
Great service and great people.GLENDA F.
Great crew at this location.Mark C.
El cliente no dejó un comentario.Rick S.
Great customer service!!MARK P.
El cliente no dejó un comentario.KRISHNA M.
Friendly, efficient, quickJohn B.
El cliente no dejó un comentario.BYAMUNGU M.
El cliente no dejó un comentario.ELIZABETH M.
El cliente no dejó un comentario.Diego P.
The Auto Transport was in a different place (okay no big deal) but after I hooked it up to the Uhaul and then loaded my car, the difference between the ramp and the transport rails almost ripped a rocker panel off and the front of the transport scrapped into the trim on the front of my car (factory car, no modification). Have it on video, too.Nathaniel M.
Check all tires for proper inflation. The right rear tire was significantly different from the other 3. In the message center display of the truck, the other 3 measured in the mid 70 psi range and the right rear measured in the low 60's psi. Also, there was a problem that was noticeable after driving the vehicle and using the brakes for a bit. It seemed as though once the rotors became hot during use, they warped and braking caused a shaking sensation of the steering wheel that was very noticeable at highway speeds and less noticeable at city speeds.Joe Q.
El cliente no dejó un comentario.STEPHANIE Q.
The store owner was nice and helpful.Kayla W.
Excellent, professional service. Great access and availability. Highly recommended. Above and beyond!!!DIXON E.
Left brake & turn signal didn't workBOBBY S.
El cliente no dejó un comentario.RENATA B.
El cliente no dejó un comentario.DAVID M.
Keep up the good workKENNETH F.
El cliente no dejó un comentario.HANK L.
Drop off went fine but dilapidated drop yard with no help whatsoever. Was promptly emailed a receipt which I appreciated, but no thank you, no nothing in the text I receivedKURT N.
El cliente no dejó un comentario.JAMES V.
El cliente no dejó un comentario.Cheyenne C.
El cliente no dejó un comentario.JAMES B.
El cliente no dejó un comentario.ROBERT T.
El cliente no dejó un comentario.Ken M.
El cliente no dejó un comentario.GABRIELLE B.
El cliente no dejó un comentario.Keeneland K.
Could use lighting. Contact people were great.BOBBY G.
INCREDIBLY helpful. Much appreciated.BETHANY K.
El cliente no dejó un comentario.DEREK B.
It was fine the Guy was very respectful and help me with everything.Jeff L.
El cliente no dejó un comentario.DANIEL S.
Way easier than the one my little bro used on New Circle. The New Circle one has terrible customer service...Philip M.
El cliente no dejó un comentario.DAVID B.
El cliente no dejó un comentario.Diana H.
Better parking and access road.Timothy S.
Loved the service here, it was prompt and efficient. Wish that they had even a small selection of packing supplies i.e. tape and boxes but otherwise 5 stars.RACHEL B.
El cliente no dejó un comentario.YOHANA M.
Very great service, fast and courteousFelicia C.
El cliente no dejó un comentario.Carl C.
El cliente no dejó un comentario.Jason W.
Nothing at great service and managementTyler J.
THANKS FOR HELPING WITH MY MOVING NEEDSCortney B.