Comentarios de los clientes para The Ugly Duckling

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de The Ugly Duckling

Clasificación general:

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ROMONA F.
Clasificación:

Excellent customer service. Fast and friendly. Very helpful with locations, businesses in area and weather conditions. Had truck warm and parked in front for my pickup and greeted me in the drive for return. No room for improvement. Should use this owners customer service as model for other locations. Just Excellent.

WILLIAM M.
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El cliente no dejó un comentario.

ERIC T.
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El cliente no dejó un comentario.

Alva B.
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We were beyond happy with the customer service at The Ugly Duckling! He made the process very smooth and easy and we appreciate his professionalism. We'll be sure to use and recommend this location above any other.

PAUL H.
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El cliente no dejó un comentario.

Jimmy W.
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El cliente no dejó un comentario.

MASOOD K.
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the equipment was old and defective

MASOOD K.
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provide safer equipment . the straps were defective and one strap had a portion of the strap ripped

SAMUEL L.
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I think a couple of moving blankets should b included in the rental as long as they r returned. I understand there could be some theft or complaining if customers were charged because they were lost during the move. But, over all.... good customer service for U-HAUL!

PHILLIP C.
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Very competent leasor, good environment, excellent service.

BRIAN B.
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Great experience. Well priced, good equipment, very organized and inside of a cool antique store! Loved this experience for any moving needs.

Earlene J.
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El cliente no dejó un comentario.

Jeremy S.
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El cliente no dejó un comentario.

JEFFREY B.
Clasificación:

It may or may not be known, but it needs to be made clear that the truck rental price is directly in proportion to the distance traveled. It also should be made known that a bank debit card is required and that a prepaid debit card is insufficient for payment.

KRYSTELLE M.
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El cliente no dejó un comentario.

Joy B.
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Friendly and courteous.

Jimmy W.
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El cliente no dejó un comentario.

Candice D.
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El cliente no dejó un comentario.

CANDACE R.
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El cliente no dejó un comentario.

Daniel G.
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El cliente no dejó un comentario.

SUSAN H.
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I always rent there... Great service....

Jacob R.
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N/A, The process was efficient and very helpful

kelly R.
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El cliente no dejó un comentario.

Tara S.
Clasificación:

I was warned not to go to that location or to even use Ugly Duckling but I tried them anyway because of the rates. Sad to say I was over charged on my mileage; which was why I was told not to go there in the first place

Jeff P.
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Employees were very helpful. Great move!

Adrienne A.
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El cliente no dejó un comentario.

Larry M.
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El cliente no dejó un comentario.

EMILY LOU M.
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The man that have me the truck messed my drop off location. Not happy

Carrie T.
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El cliente no dejó un comentario.

Darryn J.
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Should have a full walk around to verify equipment condition and maybe some a

Ethereal B.
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El cliente no dejó un comentario.

bruce Q.
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Great people that run this business

FREDDIE C.
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Fantastic experience!!

MARY C.
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Equipment always clean and ready for pick up...the gentlemen is always kind and respectful..very knowledgeable...enjoy using this location...thanks

MARCIA P.
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No improvements needed! The proprietor of this location was great!

Mohanad Q.
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Was very nice service and great truck very clean.

John B.
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El cliente no dejó un comentario.

Danita Willett J.
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Y'all are outstanding

Keyonna W.
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El cliente no dejó un comentario.

Freddie M.
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Make sure the rental truck is clean inside and out

W Lee M.
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Very Courteous and Great Service!!!

Thomas H.
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Nothing. I had an excellent experience and both reps at The Ugly Duckling were friendly and efficient.

Glenna S.
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El cliente no dejó un comentario.

Richard K.
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At first I wasn't sure since it is a small antique store at the end of a residential street, but I liked it after I had time to think about it. I will say the Asian fellow was very respectful and professional. He is a good representative for the company.

Timothy C.
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I had a good experience

Charles B.
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El cliente no dejó un comentario.

Andy E.
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El cliente no dejó un comentario.

Yongchi X.
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El cliente no dejó un comentario.

JC L.
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El cliente no dejó un comentario.

Charlie B.
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The jack on the trailer did not work properly to raise up for connection with my vehicle. Inhad to pull up on the jack while the attendant cranked it in orddr for the gear to engage and allow the stand to raise up. This took about 10-15 minutes just for us to hook the trailer up.

Jurgen H.
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Friendly workers.

Syed A.
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El cliente no dejó un comentario.

Vickie S.
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El cliente no dejó un comentario.

Reginald W.
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Very friendly and helpful customer service. Equipment clean and in excellent condition.

Scherer B.
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Awesome job

Brenton H.
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Doing a great job, very friendly, helpful, and ready to help.

amy C.
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This was not our selected location for pick-up.The first preferred was changed without any notification. Then the person delivering the truck to new location did not leave the keys. The owner was not remorseful or helpful. Your representative, Stacey, in Louisville, saved the day. She was responsive and helpful. She is a rock star and deserves recognition!

John G.
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The original U-Haul location that I was assigned to return my auto transport turned me away without any notice saying their lot was full. I had to hold on-line on Saturday, August 15 for 45-minutes to connect to a representative who re-dispatched me to the Ugly Duckling. Here, I was greeted with speed and respect.

Tai B.
Clasificación:

NA

Cheryl S.
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I would recommend to a friend IF they were going to drop off during business hours. Difficult to find a place to return the vehicle. Tight space. Easy drop off procedures, drop boxes clearly marked.

Timothy M.
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This location offers outstanding personal service, clean trucks and always “goes the extra mile” ! Thanks!

William D G.
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El cliente no dejó un comentario.

Daniel M.
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El cliente no dejó un comentario.

Rachael T.
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El cliente no dejó un comentario.

Gwendolyn F.
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The attendant here was super friendly, checking if we needed to change pickup time or vehicle without additional cost. Super flexible and helpful! Much appreciated! In spite of the store location appearing to be in an awkward spot, it was very easy getting in and out. Cool antique shop as the base was a bonus for browsing!

Coritta R.
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Quick friendly check in. Great staff. Caucasian Gentleman from office helped me park and gave me pointers on returning uhaul.

Courtney L.
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El cliente no dejó un comentario.

GORDON B.
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Best service for a drop off I have ever had.

Gloria R.
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Second time I have rented a trailer from this site. Excellent service and would use them again.

HOAN D.
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El cliente no dejó un comentario.

Heather C.
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El cliente no dejó un comentario.

Amy G.
Clasificación:

El cliente no dejó un comentario.

richard D.
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El cliente no dejó un comentario.

elizabeth H.
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Location is fine but the employee was rude. He stated “I don't know why you were allowed to rent a truck from this location because we close at 4 and I don't get paid to come back in here and clean the truck after hours and have it ready for the next day” As I told him... not my problem. He needs to discuss this with his employer.

karin W.
Clasificación:

El cliente no dejó un comentario.

Charles G.
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El cliente no dejó un comentario.

Alexander C.
Clasificación:

Not charge 73 cents, when the marked price is 69 cents.

David B.
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Quick and effecient. Nice to work with.

Muge C.
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Thank you so much for detailed instructions and being patient with me. I was very nervous and scared but he was very nice to calm me and make me feel ok. Everything went so smooth.

Richard R.
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El cliente no dejó un comentario.

Melissa C.
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El cliente no dejó un comentario.

Jay H.
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Extremely helpful and friendly! Thank you

John M.
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The equipment was remote and one had to follow a Uhaul employee to the location

steve K.
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El cliente no dejó un comentario.

Nicholas R.
Clasificación:

El cliente no dejó un comentario.

Andrew D.
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El cliente no dejó un comentario.

Sandy B.
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Staff friendly and accommodating

Sandy B.
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Very friendly and accommodating

Omer C.
Clasificación:

El cliente no dejó un comentario.

Min yeang L.
Clasificación:

Quick service. The 10” truck is clean, Sanitized, and well maintained! Very impressed. Will rent again from this location.

Mary F.
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El cliente no dejó un comentario.

Alex C.
Clasificación:

El cliente no dejó un comentario.

David N.
Clasificación:

The young man who runs the U-Haul operation there is incredibly professional, efficient and reliable. When in Lexington, this is the only truck rental I use. Highly recommend.

WILLIAM B.
Clasificación:

El cliente no dejó un comentario.

Collin C.
Clasificación:

El cliente no dejó un comentario.

Makenna W.
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Once again, great customer service and wonderful products. Thank you!

Kenneth F.
Clasificación:

The young man who assisted us was professional and courteous.

Keeneland K.
Clasificación:

El cliente no dejó un comentario.

Makenna W.
Clasificación:

The sales representative was very helpful and nice throughout the whole process. And he even helped me make another purchase at the store! Great service and will always go to this location for any of my U-Haul rental needs. Made the whole moving process much simpler and more manageable. Thank you!

Steven Z.
Clasificación:

The staff were terrific and efficient. The truck was in fine condition and very clean.

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