Customer Reviews for The UPS Store #202
(U-Haul Neighborhood Dealer)

75 reviews

100 High St   Bridgewater, NS B4V1V9

(902) 527-3447

Office Hours

  • Mon-Fri: 8:30 am–6:30 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(902) 527-3447

100 High St
Bridgewater, NS B4V1V9

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–6:30 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Danny Macleod 
Rating:
1.0

Customer did not leave a comment.

Adam Bastien 
Rating:
5.0

Customer did not leave a comment.

wayne durdle 
Rating:
4.0

Customer did not leave a comment.

TERESA VAUTRIN 
Rating:
5.0

Customer did not leave a comment.

Greg Hansen 
Rating:
5.0

Customer did not leave a comment.

Gregory Hansen 
Rating:
4.0

The windshield was very dirty so difficult to see thru because of sunny day. Check engine light was on when I picked it up and eventually went off. The staff it this location were friendly and efficient

Katherine Allen 
Rating:
5.0

What a nice experience it was renting from here! Very friendly and helpful staff, and no issues with either pick up or drop off. Perhaps a wipe down if the floors and surfaces of the vehicle could make it better, but to be fair, it was raining. Will use this location again.

Laura Watts 
Rating:
4.0

Have more than 1 employee on site .

Cynthia Swinimer 
Rating:
5.0

Customer did not leave a comment.

kristin Trudeau 
Rating:
4.0

Excellent customer service the gentleman was unsure of the payment contacted persons at uhaul by phone all was done excellent

Myrna Stewart 
Rating:
5.0

Customer did not leave a comment.

Lori Wilcox 
Rating:
5.0

Customer did not leave a comment.

aaron kelly 
Rating:
3.0

We were suppose to pick up in Lunenburg, they called 2 hours before and told us that the truck was damaged and we had to go to Bridgewater to get the same truck and they would take care of extra km. The truck was a 15" not a 10" and nobody had the 2 furniture dollies that we had in our reservation and the truck was not swept out. The lady in Bridgewater was not expecting us so this was not her fault.

Irene Callaghan 
Rating:
1.0

My paperwork indicated after hours drop off was possible, but no drop box for keys. Spoke with 2 people from uhaul and was told that location does not have after hours drop off - and no location in the area does. This made the whole process very difficult. Ended up having to leave the key with a friend.

Julia Locke 
Rating:
3.0

We first went to Uhaul in Oakhill, Lunenburg county, where we received excellent advice on when to book, travel to make sure we were able to get exactly the truck we required. Certainly, explaining to clients that planning early in the process and being flexible to the day you can actually move is very important info for you to share on your website.

Ian Lawyer 
Rating:
5.0

Customer did not leave a comment.

Matthew McDonald 
Rating:
5.0

Customer did not leave a comment.

Noel McShane 
Rating:
5.0

Vehicle broke down during the move and had to be towed away for repairs. Very disappointed with the quality (maintenance) of the vehicle.

Michael Guntern 
Rating:
3.0

It was a UPS store, someone dropped off a trailer there.

myles winters 
Rating:
5.0

Customer did not leave a comment.

LISA MOORS 
Rating:
1.0

Was told the truck was charged for 2 days and it had to be dropped off by Sunday night by port side cause when I went to show them my licence Friday late afternoon, the truck was there and ready so instead of picking it up early Saturday morning I picked it up Friday late afternoon. They said the price wouldn’t change except for extra km and my gas. At around 12pm on Saturday UPS in Bridgewater called me to tell me I had to have the truck there before 3pm or I would have to wait till Monday to drop off the truck and key. I told them we didn’t make it to our destination yet but soon. I told him it didn’t give us much time. He said they didn’t have a drop box for the key. I specifically asked him if there was going to be an extra charge if I dropped the key Monday morning if we didn’t get there on time cause I was told it was good till Sunday night, he said that I would not be charged more. My boys drove passed the UPS store at 7:30 that evening and the lights were on there and a gentleman was outside talking to two gentleman in a cube van. They could have called me to let me know they were still there but they didn’t. We dropped the truck off Sunday Morning and my son dropped off the key Monday morning. I was charged $20 for after hours fee after being told I would not be charged extra. When I called UPS to ask why I was charged extra, he said cause I did. I told him he said that it would not cost extra, he said I did say that so I told him he shouldn’t have charged me extra cause I didn’t need to bring it back till Sunday and he told me to take it up with UHaul rudely.

helina gallant 
Rating:
5.0

when I spoke to a representative in Halifax via phone I was give a 50 km radius NO CHARGE When I returned the U haul there was an email with a surcharge of %.98 taxes in on my VISA with my understanding that I exceeded the 40 km. In my opinion this should never been charged

Al Cunningham 
Rating:
5.0

Customer did not leave a comment.

Stephen Vidito 
Rating:
5.0

Customer did not leave a comment.

Stefan Sieber 
Rating:
2.0

The truck was full of snow. Couldn’t reach to clean off the top! The back wasn’t swept out. Fuel was at 5/8? Thought always start out with full tank.

MARY YOUNG 
Rating:
4.0

Customer did not leave a comment.

Blaine Whynot 
Rating:
5.0

Customer did not leave a comment.

RAY EDWARD LAVENDER 
Rating:
5.0

Customer did not leave a comment.

BRIAN CONRAD 
Rating:
1.0

After hours drop off that was advertised in the booking does not exist. There is no key drop off. It was ultimately frustrating and when calling for support the wait time was over one hour. This is horrific and one of the worst business practices.

Sophie Arseneault-Drapeau 
Rating:
4.0

Customer did not leave a comment.

Kenneth Donald Foote 
Rating:
5.0

Nothing. Very pleasant experience.

KEYA ROCHELLE LEAHEY 
Rating:
5.0

Customer did not leave a comment.

Keya Leahey 
Rating:
1.0

After driving for 5 hours, I went to drop off the truck at the location my contract cited. The woman who served me told me they were not a drop off spot and was not going to accept the truck. I showed her the contract which clearly showed this was the drop off spot. She seemed to be angry & frustrated. After a very long drive, I did not need this hassle at the end of the day. I would NOT recommend the UPS Store in Bridgewater, N.S. to anyone. I asked her where I should have dropped off the truck neither she nor the man behind the counter would tell me. VERY DISAPPOINTING experience! I basically had to tell her that I was leaving the truck there!

Bridgett Morgan 
Rating:
5.0

Greater selection of trucks - vans, pickups.

Blair Furlutte 
Rating:
4.0

I rented a 2019 GMC Savanna cargo van. I was very satisfied with how the van worked, and especially the backup camera, which is very useful. The side door latch did not work properly. Plus I'm pretty sure the van had not been cleaned in any way. Certainly the cargo area had not been cleaned by the previous renter. During Covid-19 that isn't really acceptable.

Paul Schwager 
Rating:
5.0

Post prices in Canadian units. I.e. kilometers instead of miles.

Gordon Prince 
Rating:
5.0

Everything was great, called up and with in a half hour I had the truck. Thank you

Anna Daurie 
Rating:
5.0

Find outlets with employees who have integrity. The store we went with was amazing. Every other experience I've had with uhaul has been a kick in the teeth. This was such a pleasant experience. Thank you and keep up the good work.

MICHAEL ALBRECHT 
Rating:
3.0

Make sure that your guy's link is working. Called you customer service hotline but no one can help me. If i get penalize because of our guys' fault because of that link not working i will get pissed . I have all the necessary proof to back this up. So you guys make sure to check it!

Knol Kristian Cristobal 
Rating:
4.0

We had to go to Bridgewater to collect the truck, somewhat inconvenient in the middle of a busy move. But all the staff were very helpful.

Todd Ching 
Rating:
5.0

Customer did not leave a comment.

daniel godin 
Rating:
5.0

Kim at the UPS Store was outstanding. Walked in with no reservation needing a truck immediately and she was very helpful.

Michael Cane 
Rating:
4.0

Customer did not leave a comment.

Steven Demone 
Rating:
3.0

Location was good service, getting a call a few hours before my scheduled pick up to be told my truck wasn't available was poor service... My vehicle was originally booked in green st. Halifax, for a move from Halifax to Brooklyn, Queens co. but hours before I was informed there was no truck available and ended up paying to drive a truck from high st Bridgewater empty to Halifax to load, then to Brooklyn to unload and returned truck to Bridgewater. The excessive mileage cost way over what it should have. Very disappointed in the service I received up to the point the Bridgewater location got involved.

Steven Wickle 
Rating:
5.0

Renting a van was so easy. Staff was friendly and very helpful. We will be using the service again.

BERNIE MAUGHAN 
Rating:
5.0

The top latch of the left, side entry door on the gmc van I used today was not working I had to use my finger to release it up top maybe get that fixed for the next person luckily I knew what to do someone might have issues with it though.

Michael Crouse 
Rating:
4.0

Customer did not leave a comment.

Kathryn Strum 
Rating:
5.0

Supply a drop box for returning keys after hours.

JIM RUDDERHAM 
Rating:
5.0

Customer did not leave a comment.

Jose Calderon 
Rating:
5.0

Very courteous and polite personnel in the location. Would definitely recommend this location to anyone

Angela Russell 
Rating:
5.0

Staff were very pleasant and helpful from when i collected the vehicle to when i dropped it back off...very pleased with the service!

CHERYL LEACH 
Rating:
5.0

You should have the upholstery cleaned it smelled like URINE and that's my only complaint!!! 100% on the service and vehicle handling and mileage!

Kevin Saunders 
Rating:
5.0

Customer did not leave a comment.

Denise Printz 
Rating:
5.0

Customer did not leave a comment.

Don Knight 
Rating:
5.0

Customer did not leave a comment.

Troy Messenger 
Rating:
5.0

Customer did not leave a comment.

Randy MacPhail 
Rating:
4.0

Excellent service. The van was there when we requested it, and we had no difficulties.

David Stephens 
Rating:
5.0

There was garbage and spilled drink in between the two fronts seats when i picked up the van. The service representative at the UPS store # 202 (Kim?) was wonderful. Polite, knowledgeable and very engaging - she could give a seminar on how to properly treat customers.

karla gregory 
Rating:
5.0

Customer did not leave a comment.

MARK BAILLIE 
Rating:
5.0

Customer did not leave a comment.

art eaton 
Rating:
5.0

Customer did not leave a comment.

art eaton 
Rating:
5.0

we'll be back

PEARL AND SCOTT FOYERS 
Rating:
4.0

Hi, I was dealing with Ellen when i called uhaul. I booked a 26 footer on June 29 for my move the last week of July pick up/drop off Hubbards, NS. July 24 I received a phone call and reservation for a 26 footer pick up and drop off 71km one way, 142kms total 2 hours driving. When I was on the phone with Ellen as she was looking for a closer truck that truck that I was booked to have became unavailable and the only other vehicles that were available were 10 foot vechicles. Ellen said she would throw in a trailer if one was available. I picked the closer van and was told I would me contact closer to my pickup date if something else came available. No call. I picked up my uhaul van last tuesday in Bridgewater and the guy didn't know anything about a trailer and the van is not equipped to haul a trailer. I ended up renting a 16 footer from a different rental company along with the uhaul van having to make multiple trips to my inlaws house to store my items in there garage to get everything out of my house before closing date. My moving costs increased to more than expected, more kms and now having to move twice when the 26 footer i originally booked would have done me one trip and pickup and drop off was right in Hubbards. I am just moving 15 mins down the road and the uhaul location I picked originally was in my area I live in. When you book a month in advance and have deadlines to met and depend on the truck that you book than you call and say its unavailable for my move with the stress of selling our home and buying a new one. I did not need this added curdle. If it wasn't for friends and family helping me move twice! I don't know what I would of done.

TYLER VEINOTTE 
Rating:
5.0

Customer did not leave a comment.

DARRELL SCHEEPERS 
Rating:
5.0

Customer did not leave a comment.

Chris MacKinnon 
Rating:
5.0

Customer did not leave a comment.

donna robar 
Rating:
2.0

Customer did not leave a comment.

Sebastian Hahn 
Rating:
5.0

rental is a bit pricey compared to car rental companies for similar vehicles and rental periods.

kelvin biberdorf 
Rating:
5.0

Extremely helpful and informative staff. The van I rented was in impeccable shape and a joy to drive. I would definitely deal with them again. :)

Carla Wenzell 
Rating:
5.0

Customer did not leave a comment.

BRUCE HILL 
Rating:
5.0

Great service. Fast check in and out.

Douglas Rhoddy 
Rating:
5.0

Customer did not leave a comment.

DANIELLE PERNETTE 
Rating:
5.0

Customer did not leave a comment.

Judith Hannigan 
Rating:
5.0

could not ask for anything better very happy with service

JOHN REYNOLDS 
No reviews have been submitted for this location.

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