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bernette C.
Customer Reviews for The Tire King
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I don't know where they get I still owe money with my $100 deposit too bull shit
GWEN S.Arrived at appointment time, didn't get helped right away as we do pay for the truck for a certain amount of time so time is working against us. 46 mins later and a customer car later, I finally get the truck to only be told there's no appliance dolly available. I ask for furniture pads, none available. I would only rent from here if the truck is the only thing needed otherwise steer clear.
Iain K.Great service
robert L.Everything was great
Audrey W.I am a 4'10†53 year old female that was by myself picking up a 6x12 trailer and was told to drive around back and hook it up myself. First it was not jacked up off the ground so there was no way possible for me to even pick it up by myself. Second to have to pick up and attach it it takes 2 people on to left it and on to back your vehicle. If there was not a nice man that saw me crying and about to kill myself and helped me I would not have been able to do it. When I returned it David the owner told me to do the exact same thing to disconnect it. Same thing again you need 2 people. Once again someone saw me and helped me. This person should not be allowed to rent U-Hauls.
Laura H.Location was closed when we returned the trailer.
Amelia T.I used the app to return the vehicle. The app instructed me to check my belongings, park the vehicle, drop the key in the box and go. I did it. It was in the night about 9:30 pm. No human interaction. The next morning the location opened at 8:00 and at about 8:10 I received the email that the vehicle was returned. That was good. Hope they remain good like this all the time.
Anwar M.Nothing
john S.Great experience at both locations
Denise R.For some reason p/u loc was unable to find reqstd drop off location in Statesboro Ga.
Gerald F.Unassuming location but the most important element was the personal and caring attention provided by staff. Service means more to me than appearance. Without hesitation I recommend the Tire King u-haul location.
Nat H.Great staff. Equipment was clean and well maintained.
Sean M.It is just a lot with a drop box next to someone's house.
Ann S.The truck was not clean in the back or cab. The folks at the Tire King were friendly and responded to questions.
Jack N.I would suggest to add a little more detail to the delivery process. There is much to guess with that process. The equipment was clean and efficient.
Rafeal F.Everyone was very nice and helpful.
Edna O.Excellent service
lisa M.Great deal. Just use online and fill everything out it was smooth
Richard H.I was told my total would be $84 and bound to change after i returned the uhaul if i went over the mileage or didn't fill up with gas. i was charged $112 and my receipt says i should've been charged $102. I returned the uhaul with more gas in it then i was given with it.
Ansley T.Nothing
Angelia P.Nothing. Everything was fine.
latrell N.Courteous staff, friendly, helpful, prompt in getting me on the way.
Michael F.When I went to pick up the truck they were having computer issues, but he was super nice and we were all patient and was able to get things going. I dropped it back off and they were friendly.
Sharon P.Noone answered the phone when I called ...repeatedly. Noone was behind the counter for service. When someone showed up and asked if he could help he said just a minute...20 more minutes passed by before someone else showed up. He spent several minutes on a computer and his phone then said a receipt had been emailed to me. I looked at the receipt on the way back to my vehicle and noticed I was overcharged for an extra day. I went back in to inquire. Same scenario as before...Noone was behind the counter, so I waited approximately 5 mins then went into the shop and shouted for some assistance. I was told someone would be right with me...10 more mins passed by before the guy who previously sent a receipt showed back up. I showed him my original contract and he agreed that I was over charged but told me to call the 800# because he couldn't help me.
Bradford S.I will never recommend U-Haul to anybody again . It wasn't the site service it is U-Haul management. The charges that the customer is unaware of. It should be against the law
Francis D.Cargo area of truck had debris and dirt. I had to sweep it out before loading.
John U.Had a tire that blew on the highway and caused me to miss an important deadline. Repair guy said he had not seen such an old tire in a long time. Should have been replaced before. So very dissatisfying with the rental although the people at the pick up location were excellent
David W.Customer service was excellent. Made the entire drop off experience easy and quick.
Joyce H.Truck (DC 2988U) had issues and should not be rented out until addressed: - gas tank leaks when filling - check engine light on - shifts poorly - possible muffler problem
Stephen H.The air conditioner was out in the truck. The truck wasn't there when I arrived to pick it up. The guy at the pick up counter was very nice.
Joanie T.They were very polite and right on time when we went to pick up our rental.
Linda B.They were great!
Meredith N.Went to pick up a different truck at another location and the truck was not available. Uhaul tried to send us 53 miles out of our way to pick up a truck. After 2 hours on the phone and multiple times calling we were able to get a truck at The Tire King.
Melinda D.Clean the vehicle. Vehicle had food, empty drink cup, potato chips. It smelled of cigarette smoke and was filthy dirty.
Jodi K.All went well.
John A.The person intentionally made me stand there and wait for a really long time for absolutely no reason, just because he could, even to the point of awkwardness. Horrible customer service, not nice at all. Plus, he said it was clean and had me sign that it was before I had seen it. The cab was full of old napkins and trash from the last person, so I don't think they cleaned it at all.
Gregory J.All went well.
John A.There was rust that made it difficult to tighten onto my hitch. Otherwise everything was good and he had all the cords and cables I needed.
CharityRuth B.The truck was well maintained and ran well. The truck had not been swept nor the cab cleaned out.
Eric V.Was a 2 hr check out process and no one wanted to assist
John B.Trucks need to be checked more often that one had me scared it kept running hot but customer service great
roberto M.Took way too long to get us the trailer we had already paid and checked in for. Also tried to call the location twice during business hours to alert if a later arrival time but got no answer.
Chris K.The owner of the establishment is rude. The trailer is kept under trees in a wet area. They didn't assist with getting trailer.
Timmy B.I was very happy with the services.
Richard C.It was absolutely wonderful that was my first time and it won't be my last thank you so much y'all really saved my life literally
Andre C.Excellent service & took no time at all
denise C.Another location left us hanging and did not show up/was not open as scheduled for our pick up time. Tire King location was able to assist us and went above and beyond. They saved our moving day! Thank you Tire King!
Amber C.If the previous customers had cleaned the truck as they were supposed to I would give this place. A plus rating
jade R.