El cliente no dejó un comentario.DARIN KELLY W.
Customer Reviews for The Tartan Thistle
(Distribuidor de U-Haul del vecindario)
Freeland, WA 98249
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9:30 a. m. - 5 p. m.
- Sáb.: 9:30 a. m. - 2 p. m.
- Dom.: 9:30 a. m. - 1 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nothing it's a good company. I would recommend it to all my friends. And the person we work with is great he explains everything to you. He does a good job. And he's very friendly.JAMES L.
Not only was the Owner of this drop off location in Freeland WA. almost 20 minutes late for opening his location, he took at least 5 minutes signing on to his computer, and he didn't care that he was late! He laughingly expressed that he didn't have too.... And I said â€because you are the ownerâ€? Then he proceeded too tell me if I needed help, I would have too wait for the other 3 customers that were lined up waiting as I was, because he was late! I was scheduled too return the trailer at 9:30, and got there at 9:25, so I wouldn't be late, and be charged for another day, so the least he should have done for 'Customer Service Sake"......is be there when it's clear that Customers are scheduled in! Even if you fell like being late! Unless of course, you don't care about your Customers, or their time.....as was in my case. I had people waiting for me, and their time in valuable too!!!!! Then, I had too back my truck and the trailer....and park it where he told me, a pretty good distance from where the opening of the business is...Then unhook it! I'ts a good thing I was able......because I've never done this before! I'm a women (widow) and never had too. This, it in and of itself, can be difficult! Whats the point of having anything other than fenced yards with trucks and trailers, if you cannot get service from People? Regardless, I guess you don't get service from U-Haul anymore..... They should change their name too "Do it yourself at U Haul"!CHRISTINE S.
Much thanks and gratitude for having a truck available on Saturday Oct.30th. Everything was a positive experience. Thank You! DeborahDEBORAH S.
Great placeSTEVEN P.
El cliente no dejó un comentario.DANIEL C.
El cliente no dejó un comentario.TIMOTHY L.
This site is a smaller operation so by default equipment choices are limited. It was convenient to our location and they had a trailer that allowed us to get the job done. Service was excellentJOHN B.
El cliente no dejó un comentario.ROBERT E.
El cliente no dejó un comentario.Dennis W.
Website and app are so embarrassing terrible. We wasted hours of moving time dealing with poor front end. So inefficient and frustrating.HARRIS E.
El cliente no dejó un comentario.ROBERT HIRAM B.
The owner is very friendly and knowledgeable. He took extremely good care of my needs. It was a pleasure to work with him.MICHAEL D.
This location is relatively small but had plenty of trucks available. The owner was very nice and it's in a great location.Jason L.
El cliente no dejó un comentario.PATRICK L.
Good operationTRAVIS B.
I reserved a 17' truck and was given a 26' truck. If the thing I reserved isn't available, I really appreciate knowing that before coming to pick it up. With some advanced warning, I could have found the truck I wanted somewhere else or been better prepared with switching things around. The truck that we got was too big for what we needed, not just in terms of having excess space, but it didn't fit in the spaces we needed it to. So we ended up having to haul all of our cargo a lot further creating a lot more work and requiring more people. Not to mention we had to pay more for the inconvenience of a bigger truck with worse gas mileage. Not a great experience.MICHAEL M.
great service good all aroubndCHARLES T.
Easy and fast. Knowledgeable and agreeable. I am an age to require help and my dear helpers were going through their own emergency. He made certain that we had all of the time to get me moved that day. So appreciate the services.Debra M.
El cliente no dejó un comentario.GRANT W.
El cliente no dejó un comentario.ROBERT HENRY D.
I have used this company several times in the past and always was charged way below what they charge now. $19.95 is totally deceptive and beware everyone. For someone trying to save a high delivery charge this was not cost effective at all. It cost $30 more than if I had had it delivered. I am really disappointed in the new mileage fee. previous .40 cents per mile up to 1.10 a mile now? really WTF, I even said it was to save on the $89 delivery fee when he knew in advance that I would end up paying $30 more than that. Crooked and I will not ever use this company again.Susan F.
El cliente no dejó un comentario.WILLIAM K.
El cliente no dejó un comentario.DAVID M.
I've rented from them many m any times. Good people and good serviceRICHARD E.
El cliente no dejó un comentario.CHRISTINE K.
Angus was very knowledgeable and friendly. Angus assisted with the proper hook-up of the auto transporter and had me on my way. very efficient and friendly.Mark B.
The U-Haul Sales Associate could not be more courteous and helpful.HUGH G.
Very flexible, courteous, and friendly location!Natasha H.
El cliente no dejó un comentario.CHARLES G.
The problem is I don't use apps that much.. I had to call main U Haul to check it out and in .. Took me 30-40 mins..both times I know it's the way it's done now BUT I like the old way.. With a person there..Rodney G.
El cliente no dejó un comentario.MARCIA T.
It's all good I'm very satisfied. Thank youJAMES L.
El cliente no dejó un comentario.MARCIA T.
El cliente no dejó un comentario.ERIC R.
El cliente no dejó un comentario.MILES S.
El cliente no dejó un comentario.Raymond C.
The only thing that uhaul needs to work on is putting that you can only use credit cards. Debit cards aren't allowed. Which is crazy to me because the money is right there in your account. There's lots of people who don't have credit cards and need to use a uhaul to move.ASHLEY A.
El cliente no dejó un comentario.Carl A.
All's better than expected!F M.
El cliente no dejó un comentario.ROBIN E.
Give his location more equipment, like a 10-16 closed trailer. I' will always rent from this Freeland location before the others on Whidbey IslandRAYMOND S.
Thank you so much for the great service. We will be back.MELISSA V K.
El cliente no dejó un comentario.KEVIN C.
Angus was super helpful!David M.
El cliente no dejó un comentario.Linda L.
I was charged extra mileage when I had to pick up the truck in a different location which was further away from the original. Scam.Alan S.
El cliente no dejó un comentario.Jason M.
website and contactless functions didn't work for meJOSEPH ANDREW C.
El cliente no dejó un comentario.ROWENA B.
Not only was Angus a true and knowledgeable professional but made feel at ease and has a great sense of humour! I would recpmend freeland Uhaul to anyone. Angus should be given a customer service award for excellence! Thank you for everything Angus. My husband and I appreciate all you did for us. Gary and Kelly HowardsKELLY H.
Friendly, knowledgeable and courteous service!JAMES ROBERT B.
Super easy transaction. Thanks! DSDANIELLE MARIE S.
Friendly and efficient. Good experience. Will use this service and location in the near future. ¡Gracias!CELEEN W.
El cliente no dejó un comentario.JOEL W.
El cliente no dejó un comentario.KEVIN S.
I had requested a traditional van sized vehicle, but was told that the one, at the location was down because of a cracked windshield. So I postponed for a week as I was assured it would be fixed soon. Nope. Still not fixed a week later. We are a semi rural area, but car glass repair businesses are nearby, but the designated one was in Seattle. Having been a small business owner for 35+ years I would be upset if my franchise was unable to do business because of HQ's foot dragging. I got a 10' which cost more.GREGORY R.
El cliente no dejó un comentario.STAYNE H.
Nightmare and I am requesting a full refund. Pulled over by police first night for bad tail lights. Waited in a McDonald's parking lot for 3 hours while technician tried to fix it. Uhaul finally told the tech to atleast get one light working so I could drive to hotel illegally, then the next morning we got a replacement trailer at uhaul location. Lights on that trailer wound up having the same problems but on opposite side.. uhaul said they don't have hotels in Susanville CA and told us we could drive illegal 85 miles to where they do have accommodations. We paid and stayed at super 8 in Susanville. The next morning stopped at a franchise uhaul in Susanville and they suggested going to the Reno Nevada store.. Then we drove illegal to the Nevada store.. Once there i asked them to test my vehicle to prove to Uhaul that it WAS NOT my vehicle causing the issues... The uhaul said he will annotate the notes so uhaul will know. Uhaul had no other trailers available so I suggested magnetic lights. The uhaul representative thought this would be a great idea... So we drove the rest of the way home.... my mom has a heart condition and is very ill. My dad died and the whole trip was supposed to be calm and peaceful as she looked for a place in lone pine California to lay my dads aches..... I believe with all that has happened Uhaul should pay the $110.00 that we had to pay super 8 in Susanville CA where we were stuck with Uhauls faulty equipment and in addition an entire refund of the rental should be refunded which was over $300.00.... I hope someone from uhaul calls me 610-470-4259 my name is Tim O'TooleTIMOTHY O.
Great and friendly service. I would not hesitate to recommend the Tartan Thistle location. Been renting here on and off for a long time and can always depend on a great experience.Richard H.
Be able to call location on the phoneJOHN K.
Closer to destination than where traffic wanted us to go.MichaEl W.
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.Richard H.
El cliente no dejó un comentario.ROBERT T.
El cliente no dejó un comentario.Warren L.
Angus is efficient and friendly and gives great service.PAUL S.
El cliente no dejó un comentario.MIKE W.
Great help!!Michael S.
El cliente no dejó un comentario.Julie K.
El cliente no dejó un comentario.Stephen Y.
I have used this location for many years. Very happy with the service. Highly recommend.CHENG-ANN C.
El cliente no dejó un comentario.Paul S.
El cliente no dejó un comentario.William S.
Fix the online reservation and pickup experience. Complete, utter, total nightmare trying to reserve and pick up via the Share 24/7 system.Thomas M.
My reservation was for pickup at Clinton Wa and drop off in Oak Harbor Wa...got a notice 1day before that it wasn't available and reconnected with UHaul, under same reservation number,and rebooked to pick up 15 foot truck in Freeland and drop off in Oak Harbor...when went to pick up the reservation had been CANCELLED...with Angus's help we got a 10 foot truck that had to be returned to Freeland...needed to make 2 trips with lots of extra gas and mileage...could I be compensated for the extra gas and or mileage? GraciasNETSAH VICKI Z.
El cliente no dejó un comentario.RAYMOND S.
I reserved my uhaul a month in advance to be picked up in bellingham Washington. Week of, I find out there is no reservation anywhere near my location and we are forced to either drive 3 hours round trip to go get the truck the night before or 2 hours round trip the morning of our move to pick up a truck at 7:30 am. We had to be out by noon. It is ridiculous that we rented a uhaul so far in advance and we're pretty much told we were out of luck and had no other option than to drive over 150 miles to get a truck. I would have understood had we made the reservation day of BUT I MADE IT A MONTH AGO! I was on the phone with customer service multiple times reiterating my concerns and at one point they moved it to Bellingham but the next day it was changed back to Everett. This whole experience was exhausting and made me sour to the thought of renting from then again.REED W.
A few days into my trip I was called by one of your out of town employees who insisted that I drop off my truck at one of two other locations Grover Beach or Paso Robles, that were very inconvenient as my car was in San Luis Obispo & my contract was for San Luis Obispo. How was I supposed to do this? A ride wasn't offered to SLO.PATRICIA T.
El cliente no dejó un comentario.Miles E.
Met my needs, professional serviceCHADWICK G.
El cliente no dejó un comentario.Charlene B.
I was given a truck with a punctured tire on the weekend before a long distance trip. The repair process cost me 3 hours. The auto transport trailer I had requested a week ahead of time was given away the day before pick up.Carrie C.
El cliente no dejó un comentario.Randy L.
El cliente no dejó un comentario.Miles E.
Very nice man, Angus, that runs the place is a gem. Rental was smooth and easy. 2nd time renting from here.Sandra B.
El cliente no dejó un comentario.Brian K.
El cliente no dejó un comentario.MYRNA L.
El cliente no dejó un comentario.Steve K.
Great owner. Friendly and helpful.Kevin K.
El cliente no dejó un comentario.Bridget F.
The owner of Thistle is exceptionally helpful to his customers. 5 stars!JERRY W.
I really appreciate it when the staff make the rental process easy.Ross H.
El cliente no dejó un comentario.Christina A.
The folks at the U-Haul in Freeland,WA are outstanding. Both the owner, who was there when i picked up the truck, and the gentleman who checked me back in are courteous, considerate, and helpful. The truck was extremely clean, and ready to go! My rental experience was exceptional!Walter M.
El cliente no dejó un comentario.Adam B.
El cliente no dejó un comentario.Lon S.
El cliente no dejó un comentario.Nicholas A.