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Shawn Stapleton
Customer Reviews for The Tackle Box
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
UHaul should hope all their representatives are this customer centric
STEPHEN DEARContinue the good service
Michael McGeeBetter communication. Doesn’t answer the phone. Could not work the U-haul website. All I needed was the dolly, ended up with one of everything shipped to my house. Had to return them to a U-Haul center. Straps on dolly worn from dragging.
Roger BartleyPlease clarify for the next customer that the key is actually in the back of the truck. I wasn't sure if there was a key box on the building or somewhere else.
Jana BoltonThere is no wireless or internet service in this location so I could not us the mobile return and there were major issues checking out.
Beth DavisTablet was very slow,the people where great
keith MooreStay the courses
Michael BrownI had to get a lawyer they took ever penny I had and left me and my 7 children on the streets .didn't even tell me they took it .now I am homeless with a newborn .
Jermaine JacksonThe guy Leon was very pleasant and has excellent customer service....This location will definitely be the first location I will visit for the next rental.
victor RobersonExcellent customer service.
Eric McClainYour app sucks!
Robert ReschThe address would not verify that I was dropping off at the correct location.
George KilgoreGreat customer service
Willie MurrellVery helpful, and courteous. Really appreciate the helpful hints. Thank you for a successful move.
Louise SyperdaMaybe add a 15ft U-Haul truck to the group of trucks available at this location.
Louise SyperdaI was double charged .....2 days instead of 1 ....I had it 12 hours .....they charged me 2/ $20 insurance fees and I declined that upfront.. said my gas was short but it clearly had more gas than when picked up . And now I have been waiting a week for uhaul to fix my bill .......
James BarrCan't think of a thing. Excellent experience! Best managed Uhaul I have visited. Leon and staff were great.
Mark BetoThe employee was very respectful and had an eager to accomplish a wonderful job 👏.
Delens CadichonReally enjoyed renting from the Tackle Box. The gentleman was very friendly and helpful.
James r BurchellWhen I called in y’all booked me for a location that was closed… made my move day way more stressful then it needed to be. Was offered a $50 rebate but nothing to help me get a truck close to my location. Will most likely never rent from Uhaul again.
Jonathan CruciataThe man I talked to was very nice
greg sandtI was double charged and no one had answers.
Radreka PriceI feel I was way overcharged because I was not given the info I needed to know.therefor my charges were doubled. I will never use U-Haul again
Francis DealThank you so much
Clayton FoyTried to scam $40 additional day charge from us. Dropped off trailer on 22nd, spoke to man behind counter who told me to "back it in wherever I could" which i did with date stamped pics. Rec'd a bill on the 25th stating I had dropped off that day. Called uhaul who are reimbursing the money.
scott gutshallGreat service !!!
Leo MarkhamGreat place with nice people. Would recommend highly and very personable service.
LISA SHARPEBest experience I have had in 32 years of renting vehicles. Leon was professional, prepared, and helpful. Great location and service!
DAVID YOUMANSRip off
Brittany MalloneeVery friendly and helpful staff
Harold MartinNo need for improvement at this location everything was great!
Alison SylvesterOur car was not hooked up correctly! During my trip the car came off! The equipment was rusty and old... When I got to uhaul in clarkston they couldn't believe someone hooked it up that way risking our life and safety!
Natarsha YoungNothing. Leon was perfect (very respectful, thoughtful, and patient).
Donald ClarkeNeed to make sure the locations you advertise as a 24 hour location and it isn’t. We wouldn’t have been able to rent the Uhaul had they not been open.
Jason HelmThis location was great. BUT....this was NOT the original pick up location. This pick up process was HORRIBLE. The scheduling manager did NOT notify me that my reservation was changed and the truck I was looking was NOT available, making me travel 40 mins to this new location so I can get a truck just so I can move out of my apt. So bottom line, even though this last location was awesome, the original plan was terrible and this will be the first and the last time I will rent a Uhaul. Next time I'll try the competition.
Gabriel DiazHorrible no respect no communication
dylan PettersonThe owner is very courteous and very easy to work with.
Jason WarricksNot a thing! GREAT Customer Service
Sonyandria BraddockVery nice and personable owner.
Beth MillerOf all the places we have rented a uhual from this was our best experience so far.
Ashley WoodsLeon is awesome to work with for the rental. Wish all locations had staff this helpful and friendly.
CHRISTOPHER CARRThe price shocked me. Other than being, free, it couldn't have been any better. A Golden 5 STAR experience.
FRANK OWENSBetter communication please call me to discuss
Ellen wardGrateful for customer service they are fantastic John Cozart
JOHN COZARTLocation operator was extremely polite and helpful. Very good customer service. Would rate to a friend 10/10 solely based upon management at this location!
Tyler SluderHe was very nice and accommodating. I actually came before they were open and he still checked-in the truck for me. Excellent customer service.
GLEN MEADORHave to get keys from person working there. Unable to use truck share 24/7 for pick up . Uhaul app not too user friendly
Ken BenfieldAbsolutely love this location the owner was very knowledgeable about the products he had and was very very helpful! I'd rather come here out of my way to rent from him than to go anywhere else! Thank you Andrey3000
Andrey PolidorThe person in charge bailed us out of a "no Uhaul available" situation. He was a life saver!
DANIEL CLARKI have nothing but high praise for the customer service at The Tackle Box.. Leon went above, and beyond the call of duty to help me get a rental. I would definitely recommend The Tackle Box for your U-HAUL, and fishing needs.
Melissa RaszejaThere needs to be a sign identifying their name. We missed it the first time by.
ROBERT EIDSON