Customer Reviews for The Tackle Box
(U-Haul Neighborhood Dealer)

109 reviews

1783 Hwy 21 N   Springfield, GA 31329

(912) 754-0045

Office Hours

  • Mon: Closed
  • Tue-Sat: 10 am–4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(912) 754-0045

1783 Hwy 21 N
Springfield, GA 31329

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Sat: 10 am–4:30 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Shawn Stapleton 
Rating:
5.0

UHaul should hope all their representatives are this customer centric

STEPHEN DEAR 
Rating:
5.0

Customer did not leave a comment.

BRANDON BUTLER 
Rating:
5.0

Continue the good service

Michael McGee 
Rating:
2.0

Better communication. Doesn’t answer the phone. Could not work the U-haul website. All I needed was the dolly, ended up with one of everything shipped to my house. Had to return them to a U-Haul center. Straps on dolly worn from dragging.

Roger Bartley 
Rating:
4.0

Customer did not leave a comment.

Megan Gatewood 
Rating:
4.0

Please clarify for the next customer that the key is actually in the back of the truck. I wasn't sure if there was a key box on the building or somewhere else.

Jana Bolton 
Rating:
5.0

Customer did not leave a comment.

Leanne Carbajal 
Rating:
1.0

Customer did not leave a comment.

David Carmickle 
Rating:
5.0

Customer did not leave a comment.

Dimarys DeJesus 
Rating:
3.0

There is no wireless or internet service in this location so I could not us the mobile return and there were major issues checking out.

Beth Davis 
Rating:
5.0

Tablet was very slow,the people where great

keith Moore 
Rating:
5.0

Customer did not leave a comment.

Lindsay Smith 
Rating:
5.0

Stay the courses

Michael Brown 
Rating:
5.0

Customer did not leave a comment.

George Kilgore 
Rating:
5.0

Customer did not leave a comment.

Michael Mastin 
Rating:
1.0

I had to get a lawyer they took ever penny I had and left me and my 7 children on the streets .didn't even tell me they took it .now I am homeless with a newborn .

Jermaine Jackson 
Rating:
5.0

The guy Leon was very pleasant and has excellent customer service....This location will definitely be the first location I will visit for the next rental.

victor Roberson 
Rating:
5.0

Excellent customer service.

Eric McClain 
Rating:
5.0

Customer did not leave a comment.

abigail laslie 
Rating:
3.0

Your app sucks!

Robert Resch 
Rating:
5.0

Customer did not leave a comment.

JAMESM MOCK 
Rating:
5.0

The address would not verify that I was dropping off at the correct location.

George Kilgore 
Rating:
5.0

Customer did not leave a comment.

michelle thompson 
Rating:
5.0

Customer did not leave a comment.

JAMESM MOCK 
Rating:
5.0

Great customer service

Willie Murrell 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Strickland 
Rating:
5.0

Customer did not leave a comment.

Sean Myers 
Rating:
5.0

Customer did not leave a comment.

Aimee Doyle 
Rating:
5.0

Very helpful, and courteous. Really appreciate the helpful hints. Thank you for a successful move.

Louise Syperda 
Rating:
5.0

Maybe add a 15ft U-Haul truck to the group of trucks available at this location.

Louise Syperda 
Rating:
3.0

I was double charged .....2 days instead of 1 ....I had it 12 hours .....they charged me 2/ $20 insurance fees and I declined that upfront.. said my gas was short but it clearly had more gas than when picked up . And now I have been waiting a week for uhaul to fix my bill .......

James Barr 
Rating:
5.0

Can't think of a thing. Excellent experience! Best managed Uhaul I have visited. Leon and staff were great.

Mark Beto 
Rating:
5.0

Customer did not leave a comment.

RYAN YOUNK 
Rating:
3.0

Customer did not leave a comment.

Steve DeVore 
Rating:
5.0

Customer did not leave a comment.

Michael Youngquist 
Rating:
4.0

Customer did not leave a comment.

Dwayne pickett 
Rating:
5.0

The employee was very respectful and had an eager to accomplish a wonderful job 👏.

Delens Cadichon 
Rating:
5.0

Really enjoyed renting from the Tackle Box. The gentleman was very friendly and helpful.

James r Burchell 
Rating:
1.0

When I called in y’all booked me for a location that was closed… made my move day way more stressful then it needed to be. Was offered a $50 rebate but nothing to help me get a truck close to my location. Will most likely never rent from Uhaul again.

Jonathan Cruciata 
Rating:
5.0

Customer did not leave a comment.

John HATHAWAY 
Rating:
5.0

The man I talked to was very nice

greg sandt 
Rating:
3.0

Customer did not leave a comment.

Jorge Pacheco-Juarez 
Rating:
5.0

Customer did not leave a comment.

Jaymes Schooler 
Rating:
5.0

Customer did not leave a comment.

Craig Burger 
Rating:
1.0

I was double charged and no one had answers.

Radreka Price 
Rating:
4.0

I feel I was way overcharged because I was not given the info I needed to know.therefor my charges were doubled. I will never use U-Haul again

Francis Deal 
Rating:
5.0

Thank you so much

Clayton Foy 
Rating:
5.0

Customer did not leave a comment.

donald bryant 
Rating:
5.0

Customer did not leave a comment.

JOHN BUTLER 
Rating:
1.0

Tried to scam $40 additional day charge from us. Dropped off trailer on 22nd, spoke to man behind counter who told me to "back it in wherever I could" which i did with date stamped pics. Rec'd a bill on the 25th stating I had dropped off that day. Called uhaul who are reimbursing the money.

scott gutshall 
Rating:
5.0

Customer did not leave a comment.

DANIEL CLARK 
Rating:
5.0

Customer did not leave a comment.

James Chandler 
Rating:
5.0

Great service !!!

Leo Markham 
Rating:
5.0

Great place with nice people. Would recommend highly and very personable service.

LISA SHARPE 
Rating:
5.0

Best experience I have had in 32 years of renting vehicles. Leon was professional, prepared, and helpful. Great location and service!

DAVID YOUMANS 
Rating:
1.0

Rip off

Brittany Mallonee 
Rating:
5.0

Very friendly and helpful staff

Harold Martin 
Rating:
5.0

No need for improvement at this location everything was great!

Alison Sylvester 
Rating:
5.0

Customer did not leave a comment.

Gary Sharkey 
Rating:
5.0

Customer did not leave a comment.

Joyce Van Arsdale 
Rating:
4.0

Customer did not leave a comment.

Sandra Wal 
Rating:
2.0

Our car was not hooked up correctly! During my trip the car came off! The equipment was rusty and old... When I got to uhaul in clarkston they couldn't believe someone hooked it up that way risking our life and safety!

Natarsha Young 
Rating:
5.0

Nothing. Leon was perfect (very respectful, thoughtful, and patient).

Donald Clarke 
Rating:
3.0

Need to make sure the locations you advertise as a 24 hour location and it isn’t. We wouldn’t have been able to rent the Uhaul had they not been open.

Jason Helm 
Rating:
5.0

Customer did not leave a comment.

Jeremy Polk 
Rating:
5.0

Customer did not leave a comment.

Melvin Robinson 
Rating:
5.0

Customer did not leave a comment.

Johnathan Guest 
Rating:
5.0

Customer did not leave a comment.

Darrell Baker 
Rating:
4.0

Customer did not leave a comment.

Chad lloyd 
Rating:
5.0

This location was great. BUT....this was NOT the original pick up location. This pick up process was HORRIBLE. The scheduling manager did NOT notify me that my reservation was changed and the truck I was looking was NOT available, making me travel 40 mins to this new location so I can get a truck just so I can move out of my apt. So bottom line, even though this last location was awesome, the original plan was terrible and this will be the first and the last time I will rent a Uhaul. Next time I'll try the competition.

Gabriel Diaz 
Rating:
5.0

Customer did not leave a comment.

James Crockett 
Rating:
5.0

Customer did not leave a comment.

James CrockettIII 
Rating:
1.0

Horrible no respect no communication

dylan Petterson 
Rating:
5.0

Customer did not leave a comment.

cindy soliz 
Rating:
5.0

Customer did not leave a comment.

Kristie Waterfield 
Rating:
5.0

The owner is very courteous and very easy to work with.

Jason Warricks 
Rating:
5.0

Not a thing! GREAT Customer Service

Sonyandria Braddock 
Rating:
5.0

Customer did not leave a comment.

Mark Lavin 
Rating:
5.0

Customer did not leave a comment.

Charles Fioccoprile 
Rating:
5.0

Customer did not leave a comment.

BRIAN HUNTER 
Rating:
5.0

Very nice and personable owner.

Beth Miller 
Rating:
5.0

Of all the places we have rented a uhual from this was our best experience so far.

Ashley Woods 
Rating:
5.0

Customer did not leave a comment.

Stephen Allen 
Rating:
5.0

Leon is awesome to work with for the rental. Wish all locations had staff this helpful and friendly.

CHRISTOPHER CARR 
Rating:
5.0

The price shocked me. Other than being, free, it couldn't have been any better. A Golden 5 STAR experience.

FRANK OWENS 
Rating:
4.0

Better communication please call me to discuss

Ellen ward 
Rating:
5.0

Grateful for customer service they are fantastic John Cozart

JOHN COZART 
Rating:
4.0

Customer did not leave a comment.

Lander Miller 
Rating:
5.0

Customer did not leave a comment.

Judy Glass 
Rating:
5.0

Location operator was extremely polite and helpful. Very good customer service. Would rate to a friend 10/10 solely based upon management at this location!

Tyler Sluder 
Rating:
5.0

He was very nice and accommodating. I actually came before they were open and he still checked-in the truck for me. Excellent customer service.

GLEN MEADOR 
Rating:
5.0

Have to get keys from person working there. Unable to use truck share 24/7 for pick up . Uhaul app not too user friendly

Ken Benfield 
Rating:
5.0

Absolutely love this location the owner was very knowledgeable about the products he had and was very very helpful! I'd rather come here out of my way to rent from him than to go anywhere else! Thank you Andrey3000

Andrey Polidor 
Rating:
5.0

The person in charge bailed us out of a "no Uhaul available" situation. He was a life saver!

DANIEL CLARK 
Rating:
5.0

I have nothing but high praise for the customer service at The Tackle Box.. Leon went above, and beyond the call of duty to help me get a rental. I would definitely recommend The Tackle Box for your U-HAUL, and fishing needs.

Melissa Raszeja 
Rating:
5.0

Customer did not leave a comment.

Larry Morse 
Rating:
5.0

Customer did not leave a comment.

Chasiti Gordon 
Rating:
4.0

There needs to be a sign identifying their name. We missed it the first time by.

ROBERT EIDSON 
Rating:
5.0

Customer did not leave a comment.

Clyde Joiner 
No reviews have been submitted for this location.

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