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Steve D.
Customer Reviews for The Tackle Box
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The employee was very respectful and had an eager to accomplish a wonderful job 👏.
Delens C.Really enjoyed renting from the Tackle Box. The gentleman was very friendly and helpful.
James r B.When I called in y'all booked me for a location that was closed… made my move day way more stressful then it needed to be. Was offered a $50 rebate but nothing to help me get a truck close to my location. Will most likely never rent from Uhaul again.
Jonathan C.The man I talked to was very nice
greg S.I was double charged and no one had answers.
Radreka P.I feel I was way overcharged because I was not given the info I needed to know.therefor my charges were doubled. I will never use U-Haul again
Francis D.Thank you so much
Clayton F.Tried to scam $40 additional day charge from us. Dropped off trailer on 22nd, spoke to man behind counter who told me to "back it in wherever I could" which i did with date stamped pics. Rec'd a bill on the 25th stating I had dropped off that day. Called uhaul who are reimbursing the money.
scott G.Great service !!!
Leo M.Great place with nice people. Would recommend highly and very personable service.
LISA S.Best experience I have had in 32 years of renting vehicles. Leon was professional, prepared, and helpful. Great location and service!
DAVID Y.Rip off
Brittany M.Very friendly and helpful staff
Harold M.No need for improvement at this location everything was great!
Alison S.Our car was not hooked up correctly! During my trip the car came off! The equipment was rusty and old... When I got to uhaul in clarkston they couldn't believe someone hooked it up that way risking our life and safety!
Natarsha Y.Nothing. Leon was perfect (very respectful, thoughtful, and patient).
Donald C.Need to make sure the locations you advertise as a 24 hour location and it isn't. We wouldn't have been able to rent the Uhaul had they not been open.
Jason H.This location was great. BUT....this was NOT the original pick up location. This pick up process was HORRIBLE. The scheduling manager did NOT notify me that my reservation was changed and the truck I was looking was NOT available, making me travel 40 mins to this new location so I can get a truck just so I can move out of my apt. So bottom line, even though this last location was awesome, the original plan was terrible and this will be the first and the last time I will rent a Uhaul. Next time I'll try the competition.
Gabriel D.Horrible no respect no communication
dylan P.The owner is very courteous and very easy to work with.
Jason W.Not a thing! GREAT Customer Service
Sonyandria B.Very nice and personable owner.
Beth M.Of all the places we have rented a uhual from this was our best experience so far.
Ashley W.Leon is awesome to work with for the rental. Wish all locations had staff this helpful and friendly.
CHRISTOPHER C.The price shocked me. Other than being, free, it couldn't have been any better. A Golden 5 STAR experience.
FRANK O.Better communication please call me to discuss
Ellen W.Grateful for customer service they are fantastic John Cozart
JOHN C.Location operator was extremely polite and helpful. Very good customer service. Would rate to a friend 10/10 solely based upon management at this location!
Tyler S.He was very nice and accommodating. I actually came before they were open and he still checked-in the truck for me. Servicio al cliente de excelencia.
GLEN M.Have to get keys from person working there. Unable to use truck share 24/7 for pick up . Uhaul app not too user friendly
Ken B.Absolutely love this location the owner was very knowledgeable about the products he had and was very very helpful! I'd rather come here out of my way to rent from him than to go anywhere else! Thank you Andrey3000
Andrey P.The person in charge bailed us out of a "no Uhaul available" situation. He was a life saver!
DANIEL C.I have nothing but high praise for the customer service at The Tackle Box.. Leon went above, and beyond the call of duty to help me get a rental. I would definitely recommend The Tackle Box for your U-HAUL, and fishing needs.
Melissa R.There needs to be a sign identifying their name. We missed it the first time by.
ROBERT E.Great service and very friendly. Would highly recommend this location.
GEORGE B.Super nice people. Will do more renting g from them again.
Leon S.My customer experience was awesome!
LATRAVIA M.Nothing-Leon represents your company very well. Great service!
JAMES F.Similar problems at drop off. I was told that I could drop at the nearest U-Haul location to my destination. Again, about 48 hours before drop off I received a text message directing me to drop off at a location over 35 miles away in another state. I tried to drop off at a local U-Haul location and was informed that there would be a $300 fee for not dropping a the indicated location. After driving to that location I was told that the drop location was change to another location even further away and there would be a $275 fee unless I dropped there. If U-Haul expects me to shuttle their inventory around for them, their rental rates are way out of line. This was certainly one of the worst customer service experiences I have ever had. I will NEVER rent from U-Haul again and WILL discourage anyone who intends to. Thanks for nothing.
Randall E.