Customer Reviews for The Storage Shed
(U-Haul Neighborhood Dealer)

615 reviews

3711 N Baltimore St   Kirksville, MO 63501
(N Of City Limits)

(660) 627-4127

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/25/2024: Closed
  • 5/26/2024: Closed
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 8/31/2024: Closed
  • 9/1/2024: Closed
  • 9/2/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(660) 627-4127

3711 N Baltimore St
Kirksville, MO 63501
(N Of City Limits)

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/25/2024: Closed
  • 5/26/2024: Closed
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 8/31/2024: Closed
  • 9/1/2024: Closed
  • 9/2/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Erin Wood 
Rating:
5.0

Customer did not leave a comment.

JERRY SCHULER 
Rating:
5.0

Customer did not leave a comment.

Malcolm Kimpel 
Rating:
5.0

Customer did not leave a comment.

marsha yahl 
Rating:
3.0

Trailer was caked in thick mud. Had to go to car wash before I could load it. Brake system was leaking and sprayed oil on back of the van. Loud thunk sound when stopping.

Scott Beard 
Rating:
5.0

Customer did not leave a comment.

Malcolm Kimpel 
Rating:
5.0

No comment

NZOBE BAKARI 
Rating:
5.0

The receptionist, I think her name is Briana, she was excellent. Very customer friendly and professional!

Rayna Simonton 
Rating:
5.0

Your mobile check in and out stinks! Took forever and a long time. I’ll make sure next time I use your product that everything will be during working hours. Seriously your mobile check in and out was painful. Luckily you have a call in service to help

Russell Peck 
Rating:
5.0

Customer did not leave a comment.

Richard Kramer 
Rating:
4.0

Customer did not leave a comment.

Malcolm Kimpel 
Rating:
4.0

Customer did not leave a comment.

Gerald Crowe 
Rating:
3.0

Customer did not leave a comment.

Gerald Crowe 
Rating:
5.0

Customer did not leave a comment.

STEVE DAVIS 
Rating:
3.0

All good

BRIAN ISABELLE 
Rating:
5.0

Customer did not leave a comment.

Russell Kennedy 
Rating:
4.0

Customer did not leave a comment.

John Gronemeyer 
Rating:
5.0

Customer did not leave a comment.

Tiimothy Wermeling 
Rating:
5.0

Customer did not leave a comment.

Tiimothy Wermeling 
Rating:
4.0

Having the truck ready before the appointment time starts would be super helpful! I was late for my drop-off time due to having to wait for the truck to be ready.

Kara Levery 
Rating:
4.0

Customer did not leave a comment.

Hannah Whiting 
Rating:
5.0

Customer did not leave a comment.

MICHAEL REEVES 
Rating:
4.0

Customer did not leave a comment.

Kevin Hoshaw 
Rating:
5.0

Customer did not leave a comment.

Dylan Cass 
Rating:
5.0

Customer did not leave a comment.

Christopher Heins 
Rating:
5.0

Customer did not leave a comment.

Gina Lightle 
Rating:
3.0

Customer did not leave a comment.

Shelby McLaughlin 
Rating:
5.0

All great

SARA FREITAS 
Rating:
5.0

Customer did not leave a comment.

William Fuhr 
Rating:
5.0

Customer did not leave a comment.

Steve Pennington 
Rating:
4.0

Customer did not leave a comment.

Charles Izard 
Rating:
5.0

Pretty simple and convenience and that is the best part of doing business these days! Thanks

Frank Chacon 
Rating:
5.0

Customer did not leave a comment.

Gilbert Gerlach 
Rating:
3.0

Customer did not leave a comment.

Dennis Trappe 
Rating:
5.0

Customer did not leave a comment.

Eric Stack 
Rating:
5.0

Very freindly people and very helpful!

Craig Perkins 
Rating:
3.0

Customer did not leave a comment.

MICHAEL RIEMENSCHNEIDER 
Rating:
4.0

Great service!!

Samuel Lerew 
Rating:
5.0

Customer did not leave a comment.

LaDonna Williams 
Rating:
5.0

Customer did not leave a comment.

Tom Gaska 
Rating:
4.0

Customer did not leave a comment.

Eric Johnson 
Rating:
3.0

When I picked up the truck, in my eyes the truck should’ve been full not empty. I have to guess how much fuel I’m going to use for the job instead of just filling back up when completed. Seems like a lot better system than having the trucks empty. The truck was supposed to have a quarter of a tank in it but it did not. I took pictures to prove it. I picked up the truck expecting to be at my work area in X amount of time but now I had to stop and put gas in the truck that put me behind. Just my thoughts but I think you’ll be a lot better off having everybody fill the trucks up full and bringing them back full that way I only put in what I use. Instead of leaving my gas in the truck for the next guy and not receiving compensation for it.

chris Findling 
Rating:
5.0

Very stress free process at a time I didn’t need stress. Thank you

Sheila Hargis 
Rating:
5.0

Customer did not leave a comment.

Gib Gerlach 
Rating:
5.0

We appreciate having access to this type of equipment. It saved us trips and lifting. Too bad the trailers don’t fave pull out ramps that would be awesome

Mari Macomber 
Rating:
5.0

Customer did not leave a comment.

jeff baird 
Rating:
3.0

Customer did not leave a comment.

Chris Wilson 
Rating:
4.0

Customer did not leave a comment.

Beth Randolph 
Rating:
5.0

Everything was fine. I ended up wiping down the interior of the truck because there was sticky stuff on the dash and console that I didn't notice when I did my online check-out. It would be nice if truck was wired for USB port instead of old-style aux "line in" but I did enjoy being able to listen to my book as I drove. Staff at this location is friendly and knowledgeable.

DeAnna Rowe 
Rating:
5.0

The guys were great. Only snag was that trailer lights were not working even though the unit had been recently serviced by Uhaul representative. The guys from Storage Shed jumped right in and got repairs done so I could get on road. Great service!

Bill Gardner 
Rating:
5.0

The extra $10 for the appliance dolly was well worth the price!

David Nimock 
Rating:
4.0

After making a reservation for a trailer, I shouldn’t have been expected to drive 90 miles to pick it up. My local dealer should have procured the trailer in advance.

Robert Greenhalgh 
Rating:
5.0

Customer did not leave a comment.

John Allee 
Rating:
5.0

Customer did not leave a comment.

JiHyuk Seo 
Rating:
5.0

Very helpful and accommodating

MATTHEW COPELAND 
Rating:
5.0

Quick easy drop off.

STEVEN MCMICHAEL 
Rating:
5.0

Customer did not leave a comment.

Rick Tinkle 
Rating:
3.0

Customer did not leave a comment.

Stacey Smith 
Rating:
4.0

Customer did not leave a comment.

RANDALL SPARGO 
Rating:
4.0

My rental had a short in the speed alarm. It would come on at 40mph and stay on full blast. No help on Sundays. I called the UHaul emergency line-waited on phone for 90 min- Only recording. Tried web site- Could not get info to submit. The speed alarm became intermittent after about 200 miles into my trip. I drove 1200 miles with the alarm on most of the trip. My average speed was 60mph on Int 20 with 75 mph speed limit. Hard trip with ear plugs. The rental location would have never known about the short in the speed alarm unless driven over 40mph.

Tim Turner 
Rating:
5.0

Customer did not leave a comment.

Charles Nicholson 
Rating:
5.0

Customer did not leave a comment.

Mary Shoaf 
Rating:
5.0

Customer did not leave a comment.

Sheila Conway 
Rating:
5.0

Customer did not leave a comment.

Wade George 
Rating:
5.0

Customer did not leave a comment.

Wade George 
Rating:
3.0

I did not give the location low scores because I am not dissatisfied due to anything regarding them. I reserved a 20ft truck earlier this week and received a call, while driving to pick it up, that it wasn't available. We were told there may not be one available for us. We were appreciative that one became available a few hours later. However, it was much smaller and it was at a location without a person available to check us out. The process of self-checkout was difficult and long.

Logan Miller 
Rating:
5.0

Customer did not leave a comment.

Clifford Potter 
Rating:
5.0

Customer did not leave a comment.

RIck Henshaw 
Rating:
2.0

I rented the 26ft truck for 2 days. The process to book a uhaul should not be this difficult. It took 15 minutes to set up an account just so I could get the keys to the truck using their share app. Then after you do get the truck, it’s 79 cents per mile which is really expensive since I’ve already paid $40 per day just to have this massive truck in my possession. If that’s not bad enough, you have to take pictures of every aspect of the truck once you’re done and hope that someone doesn’t see something they think you should be charged for since you’re at their mercy. I am a huge fan of uhaul trailers but I will never rent a uhaul truck again.

Nathan Frazier 
Rating:
4.0

Customer did not leave a comment.

Michael Kirkpatrick 
Rating:
5.0

Customer did not leave a comment.

DANIEL ELLSWORTH 
Rating:
5.0

Customer did not leave a comment.

Barry Baiotto 
Rating:
5.0

It good

JULIE DESONIA 
Rating:
5.0

Customer did not leave a comment.

RAYMOND KEITH FLOERKE 
Rating:
4.0

I had he U-Haul Center in Coralville, Iowa put on a brand new hitch recently for my trip to Florida. The hitch installler seemed a bit flippant but I hoped for the best. But when I went to pick up the trailer, the lights didn't work. The people in Kirksville were sweet and nice enough to let me have the trailer. U-Halul needs to get my hitch and the electrical wiring right I paid $484.00 for the installation, thanks, Glen Korica

Glen Korica 
Rating:
5.0

Customer did not leave a comment.

Sandra Schulte 
Rating:
5.0

Customer did not leave a comment.

ROBERT WEST 
Rating:
5.0

Customer did not leave a comment.

NEAL CHAMBERLAIN 
Rating:
5.0

Customer did not leave a comment.

ALLISON FISH 
Rating:
5.0

Process of dropping-off after hours worked great....personnel on phone with drop-off instructions was very nice and helpful.

LYNDOL GARDNER 
Rating:
4.0

Customer did not leave a comment.

DANIEL VANDEN BOSCH 
Rating:
3.0

Friendly customer service. Lot well maintained. Clear signage.

Sadia Bashir 
Rating:
5.0

My experience was a disaster-on my end- We had multiple delays with the closing of my house last minute.... for a month... so I had to change my reservation with UHaul multiple times... The customer service representatives were always friendly and respectful and helpful... Pick up was very easy, and the employees were very helpful.

Lucas Bricker 
Rating:
5.0

Customer did not leave a comment.

CHARLES LEWELLEN 
Rating:
5.0

Customer did not leave a comment.

Paul Doi 
Rating:
5.0

I had an issue with the bill that was quickly resolved. I appreciate that!. The overall process could not have been any easier.

ANTHONY TOYNE 
Rating:
5.0

Customer did not leave a comment.

ABIGAIL CHAMBERLAIN 
Rating:
3.0

The uhaul corporate rep randomly kept changing my reservation time, and was a complete and utter moron on Twitter, and on the phone. Please fire her!

CARL CONANT 
Rating:
1.0

I was very disappointed while trying to schedule...needed for 2 days, told I could have it for one day and I would possibly have to pick it up 45 miles from Kirksville and I would have to pay mileage. Really? you can't get trucks to Kirksville because you have no drivers so I get to pay you mileage to bring it to Kirksville..you're saving expenses on employees and charging mileage to a customer. They did get a truck to Kirksville but told me I could only have it one day (Friday), I also needed it Thursday but they told me I couldn't have it...so I get a call Thursday afternoon asking me why I haven't picked up the truck. I explained I was told I couldn't have it until Friday. In a nutshell your company made an already hectic move and piled on. I expected more from UHaul.

carol kellum 
Rating:
5.0

Bruce rocks❣️ excellent service❣️

REVITRA GRECO 
Rating:
5.0

Customer did not leave a comment.

Terry Van Booven 
Rating:
5.0

Customer did not leave a comment.

SCOTT FERGUSON 
Rating:
5.0

No improvements recommended...The Storage Shed provided great customer service!

Lance Ratcliff 
Rating:
3.0

Facility small. Staff was incredibly nice and very accommodating!!

Ronald Richmond 
Rating:
3.0

Had a problem with my unit, one taillight (leftside) did not illuminate the right taillight was partially illuminated and worked intermittently. All of the other lights did work L/R signals, brakelight, and hazard lights. However the MOST important lights needed for my overnight 950 mile road trip was TAILLIGHTS.

JEFFREY GAINES 
Rating:
4.0

Customer did not leave a comment.

James Barbee 
Rating:
3.0

Customer did not leave a comment.

David Bell 
Rating:
5.0

Customer did not leave a comment.

Alan Heiman 
Rating:
3.0

After a 3 hr drive we arrived at 12:30 to a sign on the door that they close from noon to 1 every day. I don't recall being made aware or seeing that on the rental info. The only issue with the trailer was that the door track was so rusted and dirty it was difficult to open and close, and it stuck about 3/4 open. The woman who helped me inside the shop was pleasant and helpful. The guy who helped hook up the trailer did alright. But they have signage up limiting 1 guest at a time in the office, and requiring a mask, but 3 employees in the office area with me at one point and none of them wearing a mask.

Reid Krueger 
Rating:
5.0

No problem. That is the best thing to be able to say.

larry dixon 
No reviews have been submitted for this location.

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