Customer Reviews for The Storage Place
(U-Haul Neighborhood Dealer)

174 reviews

5504 King Ave E   Billings, MT 59101

(406) 245-1072

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: 10 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(406) 245-1072

5504 King Ave E
Billings, MT 59101

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: 10 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Lady wasn’t very respectful, and charged me for stuff I didn’t want and was by far worst experience

Shelby Vogt 
Rating:
4.0

Checking in to return the truck was very easy

Melissa Thompson 
Rating:
5.0

Customer did not leave a comment.

David Fox 
Rating:
4.0

Customer did not leave a comment.

mark muretta 
Rating:
5.0

I did not like the two day minimum rental. i dropped it of after 90 miles usage. Only needed it for 3 hours.

JEFFREY LOYD MILLER 
Rating:
5.0

Customer did not leave a comment.

David Krueger 
Rating:
5.0

Customer did not leave a comment.

Michael Jones 
Rating:
2.0

After hours drop very dark no parking light no security, stickers on drop box says must leave contract self checkout on phone states keep contract for my records I elected to keep. Seems odd and hopefully on next delivery I can do it during daylight hours.

Derrick Sammons 
Rating:
5.0

fast drop off

Erin Birdsley 
Rating:
5.0

Customer did not leave a comment.

Michael Evans 
Rating:
5.0

Customer did not leave a comment.

Patricia Vigil 
Rating:
5.0

N/A

john baken 
Rating:
3.0

I had a two day rental and they charged me a third. Dropped it off Saturday evening but phone wouldn’t let me do 24 hr drop off . Customer service said it would be ok but the charged me an extra day

Edward Avila 
Rating:
5.0

Customer did not leave a comment.

Della Copp 
Rating:
3.0

The interior of the cab was dirty, smelled, and there was dog hair everywhere. We had to sweep it out and wipe down everything so we could take it on a 900 move.

Timothy DerrLoughney 
Rating:
4.0

Customer did not leave a comment.

Kienyn Adams 
Rating:
5.0

Customer did not leave a comment.

Dave Popp 
Rating:
5.0

Excellent service..

heather lowe 
Rating:
1.0

They were rude! I called two days prior to ask if I could bring it in a day later, they said yes that was fine, then apparently they didn’t make note of it and they acted like I was stealing the uhaul they asked if card would even go through, treated me like crap, I would never send someone there. I’ve rented with uhaul a few times and never was I treated this way. They were awful!!! I’ve never had someone assume my card wouldn’t go through, just trashy people! So very rude!

Codi Osterhout 
Rating:
5.0

Customer did not leave a comment.

Leroy Garcia 
Rating:
3.0

The uhaul completely smelled like smoke. It was unbearable to ride in. Made for a long trip and lots of headaches.

RACHEL HEVERON 
Rating:
5.0

Customer did not leave a comment.

ANTOINETTE JOANN BYRNE 
Rating:
4.0

Remove the moving blanket bag! Had to open the bag to utilize the space it takes up and got charged $15. Also left turn signal was not working, so maybe do weekly inspections to verify trucks are safe when the are not used.

Ramsey Robertson 
Rating:
4.0

We drove 5 days in rain. Some of my belongings were damp and one piece of furniture ruined and went to dump. Our boxes in the back door location were soaked ruining some contents and had come apart. We had to go get boxes and repack for storage. (4) There was a leakage about center from roof. When I told person he scoffed and said he took pics and sees no water inside of what looks like a leakage. We returned the truck 2 days after we arrived.

KAYEDALTON MARSHALL 
Rating:
5.0

Customer did not leave a comment.

MARK HARDEN 
Rating:
3.0

Customer did not leave a comment.

KRISTINA HOFLIN-TOOTELL 
Rating:
4.0

The rep was resolving a problem with a return. I had to return after 30 minutes, to pick up the trailer. It was frustrating. Customer service was Ok.

RANDY LODGE 
Rating:
2.0

Terrible. The gal was nice enough, but very poor customer service. Manager unavailable to help back trailer in as he was packing for his upcoming trip for Labor Day. Gal didn't know how to back up trailer either. Made me feel terrible for not knowing however. Hope I never have to go back there!!!

LORI FITZPATRICK 
Rating:
3.0

Customer did not leave a comment.

Dennis Lautenschlager  
Rating:
5.0

Very nice and very helpful!

KELLIE MARTIN 
Rating:
3.0

Better directions to site.

KARIN PROPP 
Rating:
3.0

Customer did not leave a comment.

ARLENE PAVLISICK 
Rating:
5.0

Customer did not leave a comment.

David Arledge 
Rating:
4.0

Customer did not leave a comment.

TERRANCE JANES 
Rating:
1.0

Lady that was working and help me with trailer was a raging bitch! Customer service was awful! She acted like she was doing me a favor by renting me this uhaul trailer. Never seen so bad customer service. Never do business there again and strongly advise no there’s do either.

chad solberg 
Rating:
5.0

Customer did not leave a comment.

MARILYN GERVAIS 
Rating:
3.0

There are more well stocked places in the Billings area, but, this is adequate.

GLEN MEISNER 
Rating:
1.0

Customer did not leave a comment.

MARCUS ERLENBUSH 
Rating:
5.0

Customer did not leave a comment.

Jeremy Phillips 
Rating:
5.0

Customer did not leave a comment.

Bob Puett 
Rating:
4.0

Customer did not leave a comment.

David Hill 
Rating:
4.0

Customer did not leave a comment.

Sammie Stever 
Rating:
5.0

Customer did not leave a comment.

JON GRIFFIN 
Rating:
4.0

Never went inside, but the return process was quick and easy.

erika jenkins 
Rating:
5.0

The gentleman was very helpful.

Jackie Ramey 
Rating:
2.0

Customer did not leave a comment.

HANNAH CHRISTINE FLOCCHINI 
Rating:
4.0

Customer did not leave a comment.

Stewart Penn 
Rating:
4.0

Customer did not leave a comment.

Andy Bischof 
Rating:
5.0

Customer did not leave a comment.

Joshua Hill 
Rating:
2.0

Out of the way, small, not much room to park the trailer, hours were minimal and employees were later than posted hours,

Jeremy Johnston 
Rating:
3.0

I was charged for insurance I didn’t ask for. The truck felt like the transmission was giving out. The folks inside were kind.

David Fadness 
Rating:
3.0

Customer did not leave a comment.

Phil Garbutt 
Rating:
5.0

It was frustrating picking up the truck and trailer in two locations, other than it was a quick and easy experience. The truck was power full but bad fuel mileage.

Andrew Kirk Puryear 
Rating:
2.0

The trailer was filthy and we had to sweep it out before we could use it. We had to go get a broom as we did not have one with us. The facility was closed when we got there and had to wait until she came back and opened. It was after 10 AM. I requested to pick the trailer up at the location on Grand and was told I would have to pick it up at the 'Storage Place'. Not very convenient! I will be checking other options before I rent U-Haul again.

Matthew Crampton 
Rating:
2.0

Drop off location workers were very unprofessional. Every one had an attitude and was very unpleasant to work with.

Robyn Howard 
Rating:
4.0

This location provides much better customer service than the location in Missoula!

timothy vucurevich 
Rating:
5.0

Customer did not leave a comment.

Christine Riffel 
Rating:
3.0

Customer did not leave a comment.

Clifford Slater 
Rating:
5.0

Customer did not leave a comment.

BRIAN LUOMA 
Rating:
1.0

The day before I was scheduled to pick up the moving truck, someone called to tell me there was no truck. I would have to drive 100 miles to another state to pick up a truck. I used my own car, paid for my own gas, and used 5 hours of my own time. This caused me to have to hire someone to clean the home where I was moving from, because I had no time to do it myself. I asked them to get that truck to my town. No. I asked for a discount. No. The response from UHAUL was that they would not charge me for the extra day and milage on the moving truck. A complaint file was opened for me, but I have heard nothing from UHAUL. This was more than an inconvenience. I had this unexpected trip, with my professional truck driver, to pick up a truck that I had reserved plenty of time in advance. All this before a two-day interstate drive to my new city. It cost me real money. At least UHAUL could have given me more advanced warning. I would like a partial refund as compensation. The floor of the truck was filthy. My driver said the truck was safe, pleasant to drive, and he made good time.

LORNA ANDERSON 
Rating:
1.0

You can make sure that your hydraulic brakes are working and don't send the driver into the ditch, destroying truck, trailer, and the contents of the trailer. That would be a wonderful start. Furthermore, when i call to get replacement equipment, understand that I MIGHT need an upgrade to a box truck since your faulty, dangerous trailer DESTROYED my towing vehicle. What good, exactly, does another trailer do for a customer if that customer no longer has a vehicle because it was destroyed in the accident caused by your failed brakes? I'm still waiting to understand that logic.

Bethany Baker 
Rating:
5.0

Excellent customer service

Cody Mann 
Rating:
5.0

Awesome customer service.

Gregg Baumgarten 
Rating:
4.0

Customer did not leave a comment.

Brian Fowler 
Rating:
5.0

Very grateful thank you so much

Rebecca Reed 
Rating:
2.0

Customer did not leave a comment.

dustin pedersen 
Rating:
4.0

Customer did not leave a comment.

Anglelica Hensley 
Rating:
5.0

Easy pickup and return. Great customer service.

Todd Mays 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY DONAHUE 
Rating:
3.0

woman at this location very rude, told me I was dropping off at wrong location, and I would be charged. told me if I had problem to call 800 number, I called, lady was very helpful told me long as same city it was ok, went back inside rude lady then called herself was told it was ok, then she proceeded to complain how they had to many trucks

David Klase 
Rating:
3.0

Customer did not leave a comment.

David Klase 
Rating:
5.0

Customer did not leave a comment.

Kevin Boivin 
Rating:
1.0

He needs to learn how to communicate better and not be an asshole and dick to everyone who walks in. Poor customer service all round

KAMI MARIS 
Rating:
5.0

Very friendly and helpful. Opened up early when he saw me arrive. Thanks for everything..

Keith Young 
Rating:
5.0

Customer did not leave a comment.

James Asthalter 
Rating:
5.0

Public accessible restroom.

James Matthews 
Rating:
5.0

Customer did not leave a comment.

michael schabacker 
Rating:
5.0

Customer did not leave a comment.

Vance Kaufman 
Rating:
4.0

Didn't even have to go inside. Quick and easy return.

Randy Smith 
Rating:
5.0

See above statement

jack brodeur 
Rating:
5.0

Customer did not leave a comment.

alva Allphin 
Rating:
5.0

Customer did not leave a comment.

benny walters 
Rating:
5.0

Super fast service. I completed the express Check in the day before. I was in and out in 5 min!

Rod Herrig 
Rating:
3.0

Customer did not leave a comment.

Dennis Robinson 
Rating:
3.0

i needed to flip the ball on my receiver. they owner there sayed they do not have any wrenches there. I find that hard to believe if they are keeping up equipment and would sell me a new receiver and ball. I was 6 hrs from home and had to go buy wrenches.

Michael Seahorn 
Rating:
5.0

Customer did not leave a comment.

Robbie Olson 
Rating:
1.0

Terrible.

Patrick Doyle 
Rating:
3.0

Advertising and listing should help consumers find this location. The truck was muddy inside and out. Agent said it ‘was normal’. Took forever to pick up at location.

Gregory Haas 
Rating:
2.0

Access in and out is tight and congested - could be a real problem with several customers at once.

JOHN HOFFMAN 
Rating:
5.0

Opened when advertised. Had what we needed.

michelle baeth 
Rating:
2.0

No room to negotiate; Inconvenient hours

Michael Baird 
Rating:
5.0

Start the truck and turn the heater on before we arrive so it isn't freezing in the cab!! Just kidding... Thank you so much! Great truck!! Hauls ALOT of stuff!

Barbara Budell 
Rating:
5.0

Customer did not leave a comment.

Todd Campbell 
Rating:
5.0

Customer did not leave a comment.

leroy pena 
Rating:
5.0

The manager was very nice and helpful. I didn't expect such a pleasant experience on a potentially stressful day for us. Thanks for starting our move out on a good note.

Gerald Hooton 
Rating:
5.0

nothing!

bob lacey 
Rating:
5.0

nothing!

BOB LACEY 
Rating:
3.0

The truck had literally just been returned so the cab was not cleaned and reeked of cigarette smoke. The person at the Storage Place was nice.

Robert Drake 
Rating:
5.0

Other than hand out cookies, it could not have been a better experience. I'd recommend them to anyone needing a rental trailer or vehicle!I

Grady Skaggs 
Rating:
5.0

Customer did not leave a comment.

MICHAEL c HILL 
No reviews have been submitted for this location.

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