Renee was absolutely wonderful! She was extremely professional and assisted with all of our questions and needs. Her attitude and professionalism should be commended and emulated with all branches of customer service and management.DANIEL R.
Customer Reviews for The Storage Place Tyler
(Distribuidor de U-Haul del vecindario)
Tyler, TX 75708
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8:30 a. m. - 5 p. m.
- Sáb. - dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Peter D. | Overall Experience
They hire arrogant inconsiderate Yankees would not recommend horrible service they need to rethink there company face, 0 stars.Brian B. | Overall Experience
El cliente no dejó un comentario.Samuel B. | Overall Experience
Renee was so very helpful anytime I called and had questions. She went out of her way to accommodate us.Denise W. | Overall Experience
Renee is ABSOLUTELY Fantastic to work with and extremely friendly. I rent trailers frequently and I recommend this location over all of the rest here where I live.RICHARD K.
El cliente no dejó un comentario.Cindy B. | Overall Experience
Instead of setting the drop off location that is preferred for U-haul drop off location, listen to customer and provide the closest drop off location from where customer unloads. I both looked for online a closer drop location I asked the attendant if she could find a closer spot. Instead I was sent 15 miles away in a different town that was closed with locked gate. This has happened both times I have used your service. Almost lost me as a customer.ROBERT M.
Absolutely a wonderful experience for us. It was a short-term rental with several units involved, and at every turn, Renee was helpful and creative. Could not recommend this facility and the personnel highly enough. Thanks so much!Laurence G. | Overall Experience
El cliente no dejó un comentario.Tambria D.
I was not given a receipt for having returned the equipment. I was denied a receipt. I was informed we dont get a receipt clearly stating the equipment was returned. When I insisted a signature on my contract â€œsatisfiedâ€ It was done reluctantly and I was told to leave because I â€œmade too big an issue over nothingâ€ Really? Was it nothing to sign the contract in the first place? This is no way to treat at a customer, as if requesting a receipt is somehow a violation. This needs to be taken care of. I need a receipt that I returned the equipment. The so called receipt is a copy of my contract stating a return date and time, but does not say â€œreturned satisfactoryâ€ . There was no statement in writing that it was actually returned. There is a difference between the word return and returned. This needs to go to the top manager immediately if you cannot send customers a decent receipt, if this is your standard policy it needs to be corrected. This is not at all satisfactory or acceptable. Top managers need to make this happen.STEVEN N.
El cliente no dejó un comentario.JOHN M.
Excellent customer service.Anthony E.
From beginning to drop off. I called and he made it perfectly clear that I didn't have to drag it around and could park it after hours.MALEX W.
I totally love this Storage Place Mrs. Renee is Awesome she was very helpful. Come on down to grab your Storage unit hereANGELA E. | Overall Experience
1) paid my bill on a Tuesday , showed up on a Saturday to pick up some tools from my unit and they still had not removed their lock from my unit. Office was closed , ended up having to pay my work crew for a day of work that nothing got accomplished. 2) showed up on a Saturday to pay my bill as they had put a lock on my unit. Paid my bill and was told that they could not remove the lock till the next business day, because the property manager only removes the locks first thing in the morning. Was told the property manager wasn't there. In conversation the lady I was talking to admitted she was the property manger but that she just didn't have time to go remove the lock because she was trying to leave for the day. I personally feel it would have taken less than 2 min to remove the lock . Will not recommend and have already removed my belongings from this storage facilityChristopher B. | Overall Experience
El cliente no dejó un comentario.ADAM W.
These were my comments/concerns: 1. I was billed for insurance ($14), but didn't notice until after I left the facility. I don't recall selecting/opting into it when I placed the order. In any case, I didn't want to purchase it, particularly since I carry auto insurance that provides coverage. A refund of this charge would be an appreciated gesture. 2. The cargo area of the truck was a bit dirty (dirt and some trash), but I cleaned it out and put down some blankets and made due since time was of the essence. 3. Storage Place representative was helpful and accommodating.Benjamin R.
A reminder that equipment can be checked back in online if it is returned after hours via the link in the rental email would be helpful.BRIAN B.
El cliente no dejó un comentario.Andrew P. | Overall Experience
El cliente no dejó un comentario.EARNEST WILBURN S.
N/aWILLIAM LEROY JR D.
The Staff has been absolutely amazing! Very helpful and friendly and great to work with.KURT (CHARLES) K H. | Overall Experience
You have a broken system!!! Your on line booking my cost me a lot of money, as it booked me for a truck and 2 dollies after the center was closed. Five phone calls later the U Haul line cancelled my order. Went in to get the UHaul from facility on Tuesday, who restored my faith in UHaul. But still at return the system added 15.00 to retaliate rate. Again facility taking care of it.....LORITA B.
Kenneth and the staff are Outstanding folks! Very nice and helpful!!CHARLES H.
El cliente no dejó un comentario.JOHN R.
El cliente no dejó un comentario.Nicole D. | Overall Experience
Worst experience ever. Yesterday I was looking to get a storage facility an they were 30 minutes late opening and after I got the storage I came back around 8:00 pm to unload an they still had a padlock on the storage and after I called they still didn't get back to me promptly so I called again and just said refund my money I'll go elsewhere.Carver H.
El cliente no dejó un comentario.SHALON M.
Nothing, excellent customer service!!!!!!DESHEIKA B.
El cliente no dejó un comentario.MICHAEL R.
Keep like it isPAUL C.
Manager was so friendly. I enjoyed my shirt storage here and will be back in the future if needed.Nancy H. | Overall Experience
I had a bunch of stuff that got wet & ruined. When my husband came to get our stuff & move out the girl was rude to him and didn't want to let him in. Then she calls me to find out if he could come in and I said of course. I also told her then that we would be moving everything out that day. My husband also told her that he would be moving everything out that day. Then she calls me the next month and wants to say that we did not tell her we were moving out. We clearly did We both talked to her. Then she wanted to say that we left the place dirty & some lights in it. She was very very rude. I will not be recommending anyone that I know to use this storage buildingRACHEL T. | Overall Experience
This has nothing to do with the specific location but with uhaul scheduling. They made me go completely across town, I drove by 4 other locations in route. Customers know there location and should have more input on pick up location. I understand sometimes you have to go to another site due to equipment availability. Let the customer pick the location.Paul H.
El cliente no dejó un comentario.CAROL R.
El cliente no dejó un comentario.richard S.
The only thing I had trouble with was the website when it was time to turn the truck back in. It was not working properly.CAMESHA R.
Friendly and professional.Penny H. | Overall Experience
El cliente no dejó un comentario.BRANDON L.
You Charge for Not enough Gas in Tank when returned.. Yet Do not allow a Credit for Too Much Gas Added. Just a ScamMICHEAL D.
Extraordinario servicio al clienteJuanita D.
El cliente no dejó un comentario.KRISTY S.
My first location to pick up Rusty's was horrible, he was rude and non caring that I needed to upgrade to a larger trailer. Told me to go down the street! Barely made eye contact, was doing something on his computer.GARY R.
El cliente no dejó un comentario.Charles W.
El cliente no dejó un comentario.JASON L.
Very nice and accommodating.AMANDA S.
Better communication between facility and the company.Floyd T.
Terrible experienceLakala M.
After driving 900 miles in a 20 foot pulling a car hauler, I was exhausted. The place I was scheduled to drop it off, Hitch World in Tyler, Texas, was a complete and utter disappointment. I will never deal with those people for anything ever. I eventually ended up at the place where my things were to be stored, The Storage Place in Tyler, TX. He is also a U-Haul dealer. THE STORAGE PLACE IS TO RECEIVE ALL THE HIGHEST MARKS! These folks could not have made things any easier or treated me any better.Theone A.
El cliente no dejó un comentario.TIMOTHY ERWIN M.
Smooth, quick and pleasant experience.Pat B.
Super easy pick up and drop off process. Couldn't be happier.Beth E M.
Customer service was really good but Too many hidden unexpected fees at the end... just for a day I spent 200 bucks and was told I would be charged almost triple if I were to drop off in another location. Glad he let me know that before I did.Carlos T.
Just wanted to say thanks and remind you that there was no dolly in the truck we used our personal one. Have a blessed dayPAMELA W.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.WILLIAM LEON L.
El cliente no dejó un comentario.KEYSHA P.
El cliente no dejó un comentario.Rebecca D.
El cliente no dejó un comentario.Trisha B.
No problems.Dwight S.
Wonderful husband and wife team!Gary B.
El cliente no dejó un comentario.THOMAS N.
Friendly customer service Nathan went above and beyond to make sure we understood the terms and conditions and found the best option for us! Thank you UHaul!!! Made our move easy!Vanessa R.
Not the location I wanted, wasted 2 hours due to distance.Katherine B.
El cliente no dejó un comentario.James L.
El cliente no dejó un comentario.Dandi K R.
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