Comentarios de los clientes para The Storage Place Terrell

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de The Storage Place Terrell

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Jesse R. | Overall Experience |
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Great experience. Great service and always very helpful.

Zach H. | Overall Experience |
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El cliente no dejó un comentario.

Brian M.
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El cliente no dejó un comentario.

Todd G.
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El cliente no dejó un comentario.

Keith B.
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El cliente no dejó un comentario.

ANGELA C.
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Customer service was wonderful and it was an overall great experience.

Kirsty S.
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I did the 24/7 U-Haul pick up and it was actually very easy. Make sure you got good reception and someone who can answer the phone. Hahaha. It was a good experience. Thank you.

James M.
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Have more people like the lady I dealt with. At the storage place Very very helpful. Something I never got before From any uhaul dealer.

michael H.
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I walked in to ask the associate working a question and she stated she had a very rough day and was VERY rude and unprofessional. I didnt catch her name, but the experience with her was off-putting to say the least.

TONYA D.
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El cliente no dejó un comentario.

James J.
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El cliente no dejó un comentario.

Shaquel T.
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El cliente no dejó un comentario.

Kristen M.
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El cliente no dejó un comentario.

Judy N.
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El cliente no dejó un comentario.

Katie R.
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Be sure to tell the person that rents the vehicle about the online check in when returning the vehicle because that was not explained to me and it costed extra to just have the people check it in on the next business day.

Shawnette J.
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Nothing keep up the good work

XANBERLYN M.
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We were unable to be serviced at this location, but had to go to the FM 148 location instead, where we received EXCELLENT Service. Thanks.

Melissa H.
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The ladies in the office were extremely helpful. I would say they are both on their A game!

TONYA D.
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Upgrade your online system. It definitely does not replace the one on one customer service.

RICKY W.
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The 2ladies working the Terrell area is Awesome they deserve A RAISE THANK Y'ALL SO MUCH .

hunter P.
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Lady who worked there was awesome and very friendly. Lennet

Steve M.
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El cliente no dejó un comentario.

Jeremy M.
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Very great experience staff was very freindly Lynnett did an amazing job and was fast and effient.

Susan E.
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Lynette was wonderful, and went above and beyond to make the process easier.

Darrin B.
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El cliente no dejó un comentario.

Sheri M.
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El cliente no dejó un comentario.

Christine D.
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Both ladies in the office were very friendly and helpful.

TONYA D.
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Need better computers.

Mary-Ann P.
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El cliente no dejó un comentario.

Danny K.
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did not have the truck i rented online. Charged me for a 15ft when i wanted a 10 ft and truck was very dirty.

Stewart F.
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Manager there when we brought back truck had a good personality & we did not have to wait long .

BONNIE T.
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I had to clean back of truck and cab. Did not receive any credit for this. I should have charged you a $50 cleaning fee even sent pictures in

JANE K.
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El cliente no dejó un comentario.

valicia V.
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Very friendly and professional! Would definitely recommend

NATHAN E.
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The AFM Thomas ( I Believe his name was) who called me was super polite and the lady who set up the reservation and rented me the truck where both super helpful 10/10 would recomend

Toby S.
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El cliente no dejó un comentario.

carlos M.
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Awesome people great to wo

MONICA N.
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El cliente no dejó un comentario.

Allice K.
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El cliente no dejó un comentario.

Cindy Y.
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Very helpful. Very nice storage business

Melissa D.
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Make key more drop box noticable.

Roy B.
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El cliente no dejó un comentario.

William J.
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This UHaul required upload and download of drivers lic. , etc., instead of taking a copy with the copy machine and without a phone with good service this waswn't possible. I ended up wasting too long trying instead of the whole process being fast and efficient as most all my other rentals at other locations have been. workers wer nice and tried to be helpful but system was the problem.

Cheyenne M.
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I paid for a utility dolly to use and furniture pads, yet when I got there to pick up my truck there were none in the back end when I got my keys out.

Sherry C. | Reservation |
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Employee was great, job performance was great & very informational, great experience

STEVIE P.
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The whole process went as smooth as it could be. Andie was very kind and fast with the paperwork. I was In & Out in about 15 minutes. I hope I don't have to reserve another u-haul in a long time but if I do I no where to come. Thank You, Steve Paris

WILLIE C.
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El cliente no dejó un comentario.

JANICE L.
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El cliente no dejó un comentario.

Bryan S.
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Great staff. Highly recommend this location if you need to rent a truck.

MIKE S.
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The whole experience was great.

Levi C.
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El cliente no dejó un comentario.

Oscar V.
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El cliente no dejó un comentario.

angie N.
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The app u have to use to turn in U haul is very hard to use extremely slow & caused me to be charged a late fee when I was never late. by the time o could complete the steps required to get completion of it being.turned in was ridiculous.

KIMBERLEY B.
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El cliente no dejó un comentario.

TINA M.
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El cliente no dejó un comentario.

Hope F.
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El cliente no dejó un comentario.

Dan H.
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Nothing really. The young lady who I interacted with was very professional, helpful and efficient The truck was in good shape. I really like the email notifications from U-Haul. Very informative. Dan Hartsfield

tina T.
Clasificación:

It took about 40 minutes to get us the truck that we had reserved. The person helping us was so slow and asked duplicate questions and didn't seem to know what he was doing and it delayed our move. I had to correct him over some charges and mileage requirements he mentioned because he didn't seem to know what he was doing. It cost of too much time and money to ever use this location again.

Sally M.
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Faster service

Helen R.
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My uhaul was not cleaned out and the Gentleman checking me out seamed very inexperience. He had problems with taking off the insurance that you required me to reserve it and had to call the 800 number for help twice to the point of them checking me out.

PETER LYNN B. | Overall Experience |
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Only the inflexible policy on moving out was subpar. Alicia is the best ever.

DEEDEE P.
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El cliente no dejó un comentario.

ROGER W. | Overall Experience |
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Cxxx

Keith F.
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El cliente no dejó un comentario.

Patrick H.
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El cliente no dejó un comentario.

Michele N.
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El cliente no dejó un comentario.

JANETTE S. | Overall Experience |
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Thank you, so much . I have had a very hard last few months, and I really appreciate your help.. Thank you Janette

JOY Y. | Overall Experience |
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I totally recommend.

ELIZABETH W. | Overall Experience |
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The manager Alicia is a great manager. She is a great asset to have. She always went out of her way to help me and I was extremely satisfied with everything. She is a keeper.

TWILA B. | Overall Experience |
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⭐⭐⭐⭐

TERRI B. | Overall Experience |
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Alicia Furtick was amazing to work with & handled my needs beautifully. The only complaint would be the keypad was not working properly for the gate.

Johnny L.
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Over charged me. Please contact me

Omar R.
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Alicia was very friendly and helpful

BILL J.
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Alicia was wonderful to deal with nice and considerate I'd recommend her to anyone

PETER LYNN B.
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El cliente no dejó un comentario.

TREVOR W. | Overall Experience |
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Thanks for your business!

JAMES T.
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Overall good service

RHONDA M.
Clasificación:

the truck smelled bad

JAMES G.
Clasificación:

Alicia was awesome. She went out of the way to accommodate us on our move and storage needs. 5 stars all the way.

Robert B.
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El cliente no dejó un comentario.

Loretta P.
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El cliente no dejó un comentario.

S. H. | Overall Experience |
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I am waiting on a refund for my August payment due to some of my things having to be thrown away because of rodent pee and feces as well has dead decaying mice . Please send my money!

JIMMY S.
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El cliente no dejó un comentario.

Dawn P.
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El cliente no dejó un comentario.

Wendy H.
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El cliente no dejó un comentario.

Wendy H.
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El cliente no dejó un comentario.

RONNIE B.
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I have rented trailers from them several times , I have always gotten great service .

SHARONICA F.
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Well kept truck, was clean!! Easy to rent and get set up and turned back in!

zachariah S.
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El cliente no dejó un comentario.

Janice H.
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El cliente no dejó un comentario.

Linda S.
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I call the number on the paper they had me to running around to another location got there person advised me I could not drop the truck off.Call the number again then advised to drop fm 148.Need more communication

Lynette P.
Clasificación:

My lights were dragging the ground and got damaged, but not sure if they will work again. I was told they should work but may have shorted out. I was told by the 800 number that the drop off location would give me a new set. I wasn't offered a new set. Left the store feeling confused.

SHEILA T.
Clasificación:

Left dolly in truck

Sherry D.
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El cliente no dejó un comentario.

Craig D.
Clasificación:

Billy Guthrie is outstanding. Professional, prompt service. In Terrell, this is the place for storage and U Haul rentals!!!

JACOB B.
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El cliente no dejó un comentario.

Windy S.
Clasificación:

El cliente no dejó un comentario.

Bob L.
Clasificación:

Greatly improve trailer availability at rental locations. I needed a trailer for Wills Point, Terrell or Canton Texas and was notified one had been reserved for me in Grand Saline causing me to take time to cancel.

BENNIE D.
Clasificación:

My original rental was at the Storage Place on Moore in Terrell and the equipment was not functioning correctly. It seems U-Haul does not treat their satellite locations as well as their company-owned stores.

TRACY G. | First Impressions |
Clasificación:

The phone representative was very attentive and helpful.

Tracy G.
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The manager was very friendly and helpful.

Barbara P.
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neither I nor the clerk at this location could adjust the passenger mirrow

Charlotte R.
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Everything was fine no problems

Meagan H.
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Rode super rough. Almost unbearably rough. Will not use UHaul again. We will go back to Penske.

Cindy T.
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This rental facility went above and beyond their duties for great customer service and to accommodate my moving needs. I highly recommend them and will use them for any future moves.

forrest P.
Clasificación:

This is not about drop off location but about the $$$ it cost to a one way rental over a local rental situation. Had to haul my grandsons car home for several needed repairs that his uncle was doing the labor for free to help him because Army Soldier pay doesn't allow much room for anything but the basic needs. Big dent in the repair budget!

Chris K.
Clasificación:

El cliente no dejó un comentario.

GRADY S. | First Impressions |
Clasificación:

Property manager Billy Guthrie was amazing. He was very professional, and made the process very easy.

TONY S.
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El cliente no dejó un comentario.

Nicolas G.
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El cliente no dejó un comentario.

sue G.
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El cliente no dejó un comentario.

joel M.
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I will not use u-haul again due to there dispatch . They made me drive 60 miles out of my way to pick up a truck that i reserved a month prior to pick up date .

LONNIE L.
Clasificación:

El cliente no dejó un comentario.

Gabriel C.
Clasificación:

Experience was awesome

JOHN S. | First Impressions |
Clasificación:

Lady at the counter was very helpful

SUZANNE H. | First Impressions |
Clasificación:

Debby, the manager, was so helpful in giving me all the info needed to access the facility, which is very clean and well lit. Would highly recommend to anyone!

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