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ANTHONY M.
Customer Reviews for The Storage Place Terrell
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Great experience from start to finish manager was great
CURTIS C.The truck had not been refueled upon pickup. I took a picture of 1/4 tank of gas at pickup. Truck returned with more fuel than at pickup.
BILLY M.Y'all need running boards on the truck I had. I'm a very short person with bad knees and it was a painful experience to get in and out of the truck.
PAMELA H.Very professional and very safety
Juan M.Great Job
Jayson F.You can check your tires I had a nail in one of the tire had to wait a hour for roadside to fix it otherwise it's good service at that location
Vincent P.Nothing this location can do. But UHaul needs to hire more phone staff for the 24/7 web pickup line. 45 min to get to someone who transfered me to the "correct number" 45 more minutes later a very nice agent named Cheyenne helped me fix my login and I was able to pickup my rental.
Jayson F.All the questions i had was answered right away, Great organization
DOROTHY J.Not a thing
danita E.Downside- drop off point wasn't helpful or friendly.So I brought equipment back to original pickup location to avoid any issues.. Was disconnected 8 times- trying to get someone on the 800 number starting @6:45pm. Was given 2 more #'s to try a 833 & 318 still no luck getting a response to change drop off location, etc. Finally got someone around 10:15 pm to at least update/enter comments concerning my issue.
Veronica A.It wouldn't hurt to wipe things down in between rentals. Also to keep up with the maintenance on the vehicles. Ours felt like it had no shocks, and the engine was struggling and sputtering.
Lucas S.I have used the online pick up/drop off twice now, and don't really like it. It takes too much time. I've had issues with it not working, or the approval taking several minutes before I can move on with the process. It really is inconvenient when I have a time restraint. I believe there can be some improvements there. ¡Gracias!
Tramaine W.The only issue I had was with the return of the trailer. The u haul app would not recognize my location after 30 minutes on the phone with u haul and the storage place I was able to return the trailer
Mark G.The option to drop off after hours made the process easier
Victor S.They lady who helped me was very knowledgeable, courteous, efficient & friendly. It would be good if you could duplicate her ay some of your other locations. Thumbs up all the way around.
PATRICIA M.none
MICHAEL A.The trailer tongue needs to have a jack on it. Very difficult for one guy to lift up.
STEPHEN P.Customer service was wonderful and it was an overall great experience.
ANGELA C.I did the 24/7 U-Haul pick up and it was actually very easy. Make sure you got good reception and someone who can answer the phone. Hahaha. It was a good experience. Gracias.
Kirsty S.Have more people like the lady I dealt with. At the storage place Very very helpful. Something I never got before From any uhaul dealer.
James M.I walked in to ask the associate working a question and she stated she had a very rough day and was VERY rude and unprofessional. I didnt catch her name, but the experience with her was off-putting to say the least.
michael H.Be sure to tell the person that rents the vehicle about the online check in when returning the vehicle because that was not explained to me and it costed extra to just have the people check it in on the next business day.
Katie R.Nothing keep up the good work
Shawnette J.We were unable to be serviced at this location, but had to go to the FM 148 location instead, where we received EXCELLENT Service. Thanks.
XANBERLYN M.The ladies in the office were extremely helpful. I would say they are both on their A game!
Melissa H.Upgrade your online system. It definitely does not replace the one on one customer service.
TONYA D.The 2ladies working the Terrell area is Awesome they deserve A RAISE THANK Y'ALL SO MUCH .
RICKY W.Lady who worked there was awesome and very friendly. Lennet
hunter P.Very great experience staff was very freindly Lynnett did an amazing job and was fast and effient.
Jeremy M.Lynette was wonderful, and went above and beyond to make the process easier.
Susan E.Both ladies in the office were very friendly and helpful.
Christine D.Need better computers.
TONYA D.did not have the truck i rented online. Charged me for a 15ft when i wanted a 10 ft and truck was very dirty.
Danny K.Manager there when we brought back truck had a good personality & we did not have to wait long .
Stewart F.I had to clean back of truck and cab. Did not receive any credit for this. I should have charged you a $50 cleaning fee even sent pictures in
BONNIE T.Very friendly and professional! Would definitely recommend
valicia V.The AFM Thomas ( I Believe his name was) who called me was super polite and the lady who set up the reservation and rented me the truck where both super helpful 10/10 would recomend
NATHAN E.Awesome people great to wo
carlos M.Very helpful. Very nice storage business
Cindy Y.Make key more drop box noticable.
Melissa D.This UHaul required upload and download of drivers lic. , etc., instead of taking a copy with the copy machine and without a phone with good service this waswn't possible. I ended up wasting too long trying instead of the whole process being fast and efficient as most all my other rentals at other locations have been. workers wer nice and tried to be helpful but system was the problem.
William J.I paid for a utility dolly to use and furniture pads, yet when I got there to pick up my truck there were none in the back end when I got my keys out.
Cheyenne M.The whole process went as smooth as it could be. Andie was very kind and fast with the paperwork. I was In & Out in about 15 minutes. I hope I don't have to reserve another u-haul in a long time but if I do I no where to come. Thank You, Steve Paris
STEVIE P.Great staff. Highly recommend this location if you need to rent a truck.
Bryan S.The whole experience was great.
MIKE S.The app u have to use to turn in U haul is very hard to use extremely slow & caused me to be charged a late fee when I was never late. by the time o could complete the steps required to get completion of it being.turned in was ridiculous.
angie N.Nothing really. The young lady who I interacted with was very professional, helpful and efficient The truck was in good shape. I really like the email notifications from U-Haul. Very informative. Dan Hartsfield
Dan H.It took about 40 minutes to get us the truck that we had reserved. The person helping us was so slow and asked duplicate questions and didn't seem to know what he was doing and it delayed our move. I had to correct him over some charges and mileage requirements he mentioned because he didn't seem to know what he was doing. It cost of too much time and money to ever use this location again.
tina T.Faster service
Sally M.My uhaul was not cleaned out and the Gentleman checking me out seamed very inexperience. He had problems with taking off the insurance that you required me to reserve it and had to call the 800 number for help twice to the point of them checking me out.
Helen R.Over charged me. Please contact me
Johnny L.Alicia was very friendly and helpful
Omar R.Alicia was wonderful to deal with nice and considerate I'd recommend her to anyone
BILL J.Overall good service
JAMES T.the truck smelled bad
RHONDA M.Alicia was awesome. She went out of the way to accommodate us on our move and storage needs. 5 stars all the way.
JAMES G.