The one lone booking site is horrible. I topped the gas up when returning the vehicle, but was charged $ 20.80 disappointed.BIJY G.
Customer Reviews for The Storage Place Murphy
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.SYED R.
Employee was very helpful and explained everts needed for my rental costsDERRICK W.
The lady helped me wellMICHAEL N.
El cliente no dejó un comentario.German T.
Nothing, my experience was terrificDarcey K.
El cliente no dejó un comentario.PHILLIP M.
Very professional staff very pleasant and professional.ROBERT PRESTON I F.
El cliente no dejó un comentario.GARY C.
I really appreciated how smoothly the whole process went...The truck was just the right size for my move...I was able to move everything and the return location was very convenient....Thanks for making my move so easyAnnette S.
El cliente no dejó un comentario.TAGHI M.
El cliente no dejó un comentario.Catherine T.
El cliente no dejó un comentario.Vincent S.
El cliente no dejó un comentario.ANITA P.
El cliente no dejó un comentario.KENT C.
El cliente no dejó un comentario.Brenda S.
The customer service and the vehicle that I used were great, no problems there. The only problem I had was the fact that I was charged for an additional 1.5 gallons of gas after I already filled up. I drove approximately 16 miles, which is right around a gallon of gas for the van than I had per the information provided. When I filled the van up with gas, I doubled the gas that I used actually used. Which means that either the van was not at the proper amount when given to me, or whoever processed my receipt decided to charge me extra just because. I was only charged an extra 1.5 gallons of gas, but it's the overall principle of the charge that's not right. Outside of that, I had a great experience and would easily recommend without question.CLARENCE M.
El cliente no dejó un comentario.RICHARD M.
Servicio al clienteTierressias W.
Well done many thanksJeffrey P.
El cliente no dejó un comentario.Maryanne S.
El cliente no dejó un comentario.William Z.
Employees were very friendly and helpful, overall I had great experience.ALIREZA A.
The relatively new looking cargo van was in great condition, except that it had a faulty mileage tracker/odometer! It said we drove WAY more miles than we possibly could have in our short two hour rental! Then it took quite awhile for the representative to straighten it out so we waited around a bit. Overall a very good experience though.Nicholas H.
Drop off location was run efficiency.Karen Ball F.
El cliente no dejó un comentario.Steven M.
El cliente no dejó un comentario.Bertram J.
El cliente no dejó un comentario.JACQUELINE M.
El cliente no dejó un comentario.GABRIEL P.
No recommendationsMonica Alvin D.
El cliente no dejó un comentario.GEORGE V O.
Extraordinario servicio al clienteMARSHA W.
El cliente no dejó un comentario.Carol G.
El cliente no dejó un comentario.TRUC L.
El cliente no dejó un comentario.Carol E.
Keep up the good workAnthony M.
El cliente no dejó un comentario.Kevin O.
El cliente no dejó un comentario.Trisa G.
El cliente no dejó un comentario.Nicole F.
El cliente no dejó un comentario.Julie Ann H.
El cliente no dejó un comentario.JEROME EDWARD JR B.
Good service and Vehicle was clean . ThanksJoseph V.
You need more staff, supporting worker. I was well served and I'm happy to recommend this location to my friends and neighbors.Ikechukwu N.
El cliente no dejó un comentario.Toni B.
El cliente no dejó un comentario.Kienyata Y.
When driving, you could tell that something was wrong. It did a lot of jerking. I could only assume the transmission needed work. Otherwise.m, everything was well.Larry C.
Staff was awesome.Dawn B.
El cliente no dejó un comentario.LA SHAWN NICOLE K.
Good service in these COVID19 times. Van was clean. Efficient online check in. Well doneDavid G.
We have always had good service at this location.JONATHAN M.
El cliente no dejó un comentario.JUAN A.
The truck had a lot of mechanical issuesDevin R.
El cliente no dejó un comentario.Luis Z.
El cliente no dejó un comentario.AMBERELAINE M.
TJ was the BEST. I had a last minute move, and TJ made sure I had the proper vehicle and mover assistance for short notice. Thank you TJ for outstanding customer service and going the extra mile to satisfy your customer. Continue doing what you do the sky is the limit for you. May God Bless you All the days of your life.Retha B.
El cliente no dejó un comentario.WILLIAM T.
Excellent and ProfessionalWILLIAM T.
I think there may be a different lady working there but I was not happy. Let's start with this: Honestly, the place stunk. Perhaps she had a stomach issue, but it was BAD. THEN, I felt as if I was overcharged. BIG TIME!!!! She wasn't very accomodating in explaining the HUGE increase in the bill. I am looking into that tomorrow. I have rented from this location many times before and this was my first bad experience. Oh. The truck in the back had a live roach and a dead one, too. :~(((( They also let people in there without masks.Keri R.
El cliente no dejó un comentario.Renaldo R.
A previous renter had obviously smoked in the cab of the truck. It was clean in the cab, but the odor was horribly strong! We had to keep the windows open the entire time we had the vehicle.Kristen S.
El cliente no dejó un comentario.Robert S.
Nothing. Everything went well.Jayne F.
I have had U haul from different locations and unfortunately this time It was a rip off. I only used the truck for 24 hrs and I was charged double on my bill and when I contacted their field manager he couldn't help me out and said I have to pay the double amount.Totally unfair to charge me double for something I haven't used. Customers cannot always read the whole contract to find the loopholes on how u haul can charge you double. It was not explained to me that I will be charged double even when I am within the 24 hr period. I explained that I couldn't bring the truck that night itself because I didn't had a ride and I was so tired and exhausted after the tiring day of driving and moving. I was unable to contact the location because they were closed by the time I told them I will return the truck. So first thing in the morning when they opened I brought in the truck. Anyway jus ripped me off on this rental.Very unhappy and stressed and angry.RONY J.
El cliente no dejó un comentario.Charles G.
El cliente no dejó un comentario.BRADLEY B.
El cliente no dejó un comentario.SAMUEL B.
El cliente no dejó un comentario.Jeffery R.
great service and very helpfulCarlos H.
Employees are nice and professional in this place. On the other hand, I spent nearly an hour and a half waiting on-site because U-Haul system wasn't operative. After I talked to a first customer representative who wasn't apologetic at all about the fact that your service hadn't been up to par. Then I decided to try your app and had my identification review denied. I called again, spoke to another representative, who promised to have me speak to a clerk directly to get ID check passed. Was put on hold and never came back. FINALLY, a third try at uploading the info and doing self-checkout through the app worked. I think you should reconsider your practices and chain-of-command. Never renting from U-Haul again.Manuel I.
El cliente no dejó un comentario.Edmund A.
El cliente no dejó un comentario.Augustine M.
Very efficient transaction when we were in a time crunch movingCory D.
Only problem was the gasket around the windshield kept coming off. it needs to be glued down. Truck ran well.Douglas R.
Sales person was great and friendly.Stephanie V.
El cliente no dejó un comentario.Allan H.
Nothing. I had an excellent experience.Hakan O.
Furniture dollies were ordered but not available at this location.Scott B.
El cliente no dejó un comentario.Robert G.
Make provisions for Using EZ-Tag Lanes.David M.
Have the equipment that was reserved when reserved!Michael S.
Very nice place and great customer service! Will use again!Ranekia S.
El cliente no dejó un comentario.Michael F.
I think at Storage Place -Murphy the customer service and equipment is top notchKaren G.
Nothing! Camille was wonderful!Kelly G.
Very friendly staff both when picking up and dropping off.Minhas L.
El cliente no dejó un comentario.Joshua R.
Pickup Location gave me incorrect address for drop off. The experience was great overall though ! Thanks UHaul !ASHLEY J.
I had cleaned inside& outside of truck & the LADY never got up to look at it... just said give me the key& I'll sent you final bill !!!!! I had filled truck up matching when I picked it up... my bill had SOOOO MANY EXTRA CHARGES... feel like UHaul is going town hill.. have rented many times before, I know the routine& NEVER CHARGED EXTRA!!! I will find another company IF I NEED THIS& tell EVERYONE I know what your pattern of â€œPADDING â€œ ur bill is!!! Just TERRIBLE! SHANE SHAME SHAME!!!!teri L.
El cliente no dejó un comentario.Montserrat C.
El cliente no dejó un comentario.eric P.
Camille was amazing. She was patient d made sure that I selected the best product for my needs. Thank you, Camille, and I will certainly return when I need another rental. Sam "SC" WilsonSamuel W.
El cliente no dejó un comentario.William P.
Reserved a box truck and truck was not available at pick up. No one called from Uhaul or site location in advance. I rented next size truck at additional cost - dealer would not honor smaller truck price. Uhaul mobile check in procedure is a pain - should not required uploading (4) photos to return after hours. Uhaul needs to improve communication with dealers, Uhaul organization and customer.Gregory M.
El cliente no dejó un comentario.Leann T.
I got a call a day later stating my rental was not returned when it absolutely was returned. You may need to re-train the facilities on checking in the trucks.Anthony B.
Make sure tires are inflated to its correct PSI rating.Anil V.
El cliente no dejó un comentario.cheryl C.