Customer Reviews for The Storage Depot
(U-Haul Neighborhood Dealer)

Rating:

5.0

This was a great overall experience. The woman who helped me was so friendly and helpful. She answered all my questions and made sure that everything to do with my rental went well. I’d highly recommend them!

Rating:

4.0

Really easy to reserve and even to change as necessary as someone who’s never driven anything as large as a uhaul it was surprising how well it drove, it was a lot easier than I expected

Rating:

5.0

Give the young lady that helped me a raise. She explained everything well, she was most helpful, which made it easy fir me as well as the guy that was ahead of me in line

Rating:

5.0

Truck steering was a little loose and lock cylinder was very difficult to turn.

Rating:

5.0

Very nice people.

Rating:

3.0

U-Haul needs a more user friendly app

Rating:

3.0

I had to put oil and coolant in the vehicle! Cost me 27.89$! Unexpected!!!!!

Rating:

5.0

No improvements needed. Great service. Thank you!

Rating:

2.0

Remote check in process was not seamless. Wasted much time locating keys and app crashed continually. I now likely won't use Uhaul again.

Rating:

5.0

I have to say that I'm very impressed by the ability to do all of this on the phone it was a very painless process thank you

Rating:

3.0

I had to sweep and mop the cargo area. There was wet and dirty packing blankets left in the back of the truck.

Rating:

5.0

Everything was perfect.

Rating:

5.0

It was great being able to pick up after hours and drop off was really easy. The moving company was awesome.

Rating:

1.0

They had nothing ready, i oredered multiple items including a dolly and pads and when we got there she told us she "didn't have them". Why would she not call me ealier so i could have figured it out then? terrible

Rating:

5.0

This is the best experience at uhaul I've ever had. I recently moved from Waterford, MI to Houghton Lake, MI. I rented a 15ft truck. upon returning it the GM Sandy made it a breeze with the truck return. I'd also like to mention I didn't realize it till 5 days after the return I forgot a black case with very important documents. she called and messaged me saying she found it and was holding onto it till I was able to come get it. I'm very grateful for her and I'm happy with this experience and will come back if I ever need a uhal again.

Rating:

5.0

The experience was exceptional. Everything was ready and questions were answered; location was very convenient

Rating:

5.0

Super easy, other than the computer system being a challenge for almost ten mins. Very friendly.

Rating:

4.0

Turn in way when not open. I was confused how to do it.

Rating:

3.0

The way the order went through was not well planned.

Rating:

5.0

This company goes above and beyond for their customers!! Jenny is a tremendous asset to this location. We host 2 events per year which require the use of a Uhaul truck. Jenny was the only person who was willing to go beyond a usual rental to get this rental setUp for us! This year our rental was made especially hard because someone tried to move our pick up location after rental was confirmed. The day before pick up Jenny checked the out going rentals and our pick up was changed again without either myself or Jenny being asked about or informed of the change. Jenny and her boss then drove to another location so that I would be able to pick up my rental unit at their location as I have for the past few years. I will continue to recommend them to friends along with coming back for future rentals.

Rating:

3.0

Fix the truck, It had a bad rattle in the drivers side door and it was filthy dirty in the truck and cab. And the sun visor was also broken on the drivers side.

Rating:

5.0

The staff at both pickup and drop off were terrific. The truck was clean and well-maintained. However, I tried to drop off via U-Haul’s smartphone system and it would not work. I called the 800 number and was on hold for over 15 minutes. That system is a disaster. Fortunately, I could return the truck during normal business hours the next morning, but I would have been very frustrated and angry if I had to rely on U-Haul’s “return via phone” system.

Rating:

3.0

I expected to rent what I needed and requested, in the town that I live. After I reserved a truck close to home. I cancelled my reservation with another company in town. Then, I got a call from someone indicating that the U-Haul office in my town did not have what I requested. I had to get a larger truck in another town, which increased my mileage costs. No discount was offered for causing me an extra in mileage. I also had to make an extra trip back to pick up the truck after I rented it, because It was too high up for me to get into without a stool. So, I ended up driving 20 miles in my car to rent a truck, and another 20 miles extra to drive the truck from another location. Because of this mess I was two hours late getting on the road. Another problem was that There is no mechanism to lower the steering wheel, and I had to drive the truck, looking over the top of it. Otherwise, the truck was clean and in excellent condition. The person working at The Storage Depot was friendly and helpful.

Rating:

5.0

The floor of the truck was filthy really needed to be washed out. I was missing the dolly I rented but they did call me back and credit my account right away.

Rating:

3.0

Unable to find my reservation (took 1.5 hours to complete rental with calls to main and to district manager to access), inside of box truck was dirty.

Rating:

5.0

Quick, Easy and Convenient Thank you ??

Rating:

4.0

Very smooth process, nice staff. Thank you!

Rating:

5.0

The staff at this location was friendly and helpful. Thank you!

Rating:

5.0

I couldn't have been more satisfied with the service Storage Depot has provided! Overall a great move thank you for all your help!!

Rating:

5.0

Jenny is very helpful and has a wonderful attitude. Have used them in the past and will continue to come back for future Uhaul needs.

Rating:

1.0

Jenny was very rude and unknowledgeable, we reserved online and had to wait 20 minutes after getting there for her to call someone and verify that we paid online. When she called the next day she was very rude and disrespectful towards myself and my personal contact whom we have to list when getting the vehicle. Uhaul was great, online reserving was great, customer service skills suck.

Rating:

5.0

The lady who helped me was very nice and helpful..

Rating:

1.0

When I arrived my reservation was not in the computer even though I had my email confirmation. After about 40 mins of them being unable to figure it out another customer came in and was taken care of while we waited. This took about 45 mins and at that time I called the 800 number for Uhaul and they re-input a reservation for me. The place was able to find it however they were struggling with the check out process and it took about another half hour to get it checked out. All in all it took about 2 hours to get the truck. We were offered nothing for our inconvenience other than a sorry. When you are moving and have people and companies waiting on you, a 2 hour delay is absolutely a big problem. I had tried finding another location in the area while I was waiting however there were no trucks available in the size I needed. The experience was terrible and ended up turning a one day project into a 2 day because I had to work within a timeframe and was unable to do so because of the delay with the truck. Will not be using this company again or recommending to anyone.

Rating:

5.0

Customer service was fantastic

Rating:

5.0

good people good truck all went well thank you

Rating:

5.0

Jenny was very helpful in obtaining my rental. I had request 10’ truck but none were available. I was given a larger truck for the same price. Thank you U-Haul and thank you Jenny!

Rating:

2.0

Was scheduled to pick up the uhaul at 8am, was called the night before and asked to pick up a half hour later. We show up at 8:30 and are told its not ready yet. We didnt get into the uhaul until 9. The miles were not documented from the trip before us and the uhaul is saying we went over 300 miles when we only went 60. Was not a smooth pick up or drop off.

Rating:

4.0

Even though I checked in and paid online, the process still took 40 minutes when we arrived to pick up the truck. She did not have a record of my payment (good thing I brought my receipt) was not expecting us (UHaul changed my pick-up location) and was not able to swipe my card. Also, she showed a different drop off location than I selected and her computer would not allow her to make the change. Computer system needs work.

Rating:

2.0

The women working at the Storage Depot treated us like we were bothering her and did not seem to know what she was doing. She was very slow processing our rental and when I told her what I had reserved she argued saying that we had to take the larger vehicle. In the end the older gentleman that worked there figured it out and we were able to get the correct rental. I would not use this facility for storage or rental and I would recommend others to find some where else to go.

Rating:

3.0

I got over charged for the truck. Also, I was told the dolly would be in the truck and it was a $7 fee. The woman at the counter didn’t know anything about U-Haul or how to work a computer properly. It took me 20 min of just standing there with her trying to figure it out. Got the truck and finally got to my destination... no dolly.....had to send someone to run back and get one . Delayed getting started by about 30 minutes. All went well with the move, upon returning the truck and a dolly she charged me 14.99 for the $7 dolly and somehow the truck was a few dollars more as well from what I was quoted over the phone. I told her and she said she was not authorized to change any of the prices. I was needing to get out of there so I figured I would just call Monday when somebody was there that knew what the hell they were doing and get it straightened out. It took almost 25 minutes to get me checked out because this woman has zero computer skills she was working by herself and never dealt with U-Haul before. I have rented many U-Haul trucks and I know it only takes five minutes coming and going ..When she told me I was all set, I asked for my receipt she said I didn’t get one, because it was going to show up on my bank statement ......? I heard the printer behind her going off and told her “I bet you that’s my receipt printing” she went and looked and she seemed very surprised , and said “oh yeah! You’re right!”. Although the woman was boarder line nice at best, I thought the whole experience was a waste of time and it was very frustrating when you’re dealing with moving your self or renting a big truck like this you don’t need any hick ups and you can’t afford to spend a total of an hour signing a piece of paper and exchanging keys not to mention getting overpriced, very disappointed in this Holly, MI, location.

Rating:

5.0

Nothing the agents were great, friendly and took care of all my needs

Rating:

5.0

This was a great experience, reserving the truck was very easy and The Storage Depot pick up location was very convenient. The customer service I received over the phone and at The Storage Depot was excellent!

Rating:

5.0

Very good experience. Knowledgeable and helpful!

Rating:

5.0

Great service and responsiveness.

Rating:

5.0

Great customer service, will use again and spread the word.